World Stores Reviews - www.worldstores.com

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“ON HOLD ON PHONE OVER 40 MINUTES”

Written on: 30/11/2017 by Hamilton1945 (1 review written)

I WAS SENT AN ORDER CONFIRMING DELIVERY. IT DID NOT SHOW, I HAVE BEEN ON TO THE STAFF WHO ARE TRYING TO FIND OUT WHAT IS GOING ON, SO THE WAITING TIME TO SPEAK TO SOMEONE PLUS NO INFORMATION ABOUT DELIVERY. I WON'T BE USING THIS COMPANY AGAIN NEITHER WILL I RECOMMEND THEM. STILL WAITING FOR MY DELIVERY AS I TYPE THIS AND HOPE IT SHOWS UP BEFORE CHRISTMAS!!!!… Read Full Review

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★☆☆☆☆

“Worse online shopping experience to date.”

Written on: 29/11/2017 by Hayden.Parkin (2 reviews written)

Worse online shopping experience to date. Ordered a bed for our son via the Dunelm website which came next day delivery.. All starting so well. However the bed arrived damaged, looked for instructions on how to arranged a return/ replacement and had to call a number on the advise slip. Unfortunately after being in a queue for around 30 minutes the lines closed. Found a number for Dunelm customer services and called them only to be told that although we placed our order through Dunelm, they… Read Full Review

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★☆☆☆☆

“Terrible experience with this company”

Written on: 25/11/2017

Ordered a wardrobe from this company because it ticked all the boxes that I needed. The first wardrobe arrived damaged and the delivery driver took it back with him. Had to contact the company myself to get a replacement which they arranged to deliver on a Friday even though I work full time. That one was cancelled and after several e mails another date arranged. Asked for it to be delivered on a Saturday so they arranged to deliver it on a Friday. By this time I was losing the will to live so… Read Full Review

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★☆☆☆☆

“just don't!”

Written on: 11/11/2017 by Harrisonig294 (1 review written)

Where to start? Delivered damaged goods, dont answer phones, didnt respond to emails, did nothing. Then when they did respond, they expected me to re-submit my problem because they have changed their systems and are no longer responding to problems submitted on the old system. Seriously, spend a few pounds more to avoid dealing with these people. Its just not worth it. 6 weeks now, and getting absolutely nowhere and £360 down… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 06/11/2017 by BrysonO'Connell (1 review written)

Unbelievable customer service. Goods not received on time or not received at all. Last order they never delivered and decided to tell me they cancelled my order for me. Great but they have my money and wont reply back about it. This is just the most recent frustrating and shocking sevice I have with this company. WARNING TO ANYONE EVEN THINKING OF USING THERE WEBSITE OR THE OTHER WEBSITES THEY HAVE DO NOT DO IT YOU WILL REGRET IT… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 01/11/2017 by Robeddie (1 review written)

Ordered fireplace from worldstores item was in stock would deliver 2 days later had text saying item was on courier for Stated delivery date 3 hours later received another text problem with courier will contact later After no more communication from them I emailed told I would receive next day still nothing delivered I contacted them again via email as trying to phone these muppets is a waste of time 50 minutes on hold is the norm Email states courier do not have item will have to wait for… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 28/10/2017 by BH07 (1 review written)

We ordered rather an expensive 6 seater dining set from them. My husband received a text message confirming the delivery of the order on Wednesday, straight after that another text that we shouldn't be waiting for it because it isn't coming. This was in the evening when he already arranged taking a day off work. The order did arrive on Thursday but to his surprise only 2 chairs were delivered instead of 6. After spending 45 min on hold trying to get through to the customer service, he was told… Read Full Review

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★☆☆☆☆

“Warning! Don’t buy from Worldstores ”

Written on: 23/10/2017 by Valentinot1956 (1 review written)

Warning: Poor just poor, seriously don’t order from Worldstores. Late delivery, damaged goods and promises of solutions that never actually happen. I have a potting shed with missing window panes, told several times they would be delivered and 2 months on still nothing. Can’t get hold of anyone and when you send emails through their web forms on their site they are closed down without resolution!!!! Shambolic poor excuse for a retailer. … Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE DISGUSTING AND COMPANY”

Written on: 20/10/2017 by amberbarney (1 review written)

Ordered sofa. told anytime after the 16th oct, sort delivery. Tried calling for an hour to be answered put on hold and cut of for 2nd time. called again 1hr in first place. emailed want the 20th and confirm as taking day of work. confirmed 20th oct delivery. tried all day to speak to someone numerous emails no reply on phone best part of 3 hours and no one answered, just sorry and thank you for your patience you are first in line. finally got hold of Denelm who money was paid to we dont have… Read Full Review

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★☆☆☆☆

“Bed bundle”

Written on: 05/10/2017 by Holz4 (1 review written)

Ordered a bedding bundle to include a Single bed,matress duvet and pillow. Order went through fine, had a text to say the mattress was out of stock and wouldnt be arriving until possibly 30th Oct! Anyway on my selected delivery date, the mattress and duvet turned up but no bed!! Sent two emails and spent about 2 1/2 hrs on hold in total for it to cut out after 1/2 hr! DO NOT USE, I have no idea where my bed is and i cannot get hold of anyone via contact page or phone. Probably be a long… Read Full Review

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★☆☆☆☆

“Buy again.No chance”

Written on: 29/09/2017 by AliceTierney (1 review written)

Ordered 2 seater chair and 1 seater chair.Arived on day stated however one chair cushion was missing and wooden feet on seats were a different colour.A simple problem to solve would you not think???.Duly reported waiting 40 minutes on phone ending sending an E mail being told it could take 72 hours for a reply.It took 96 hours. In the end it took 8 Emails and 3 phone calls before someone actually did some thing. Quite happy with what I ordered and if the supplier had done some checks before… Read Full Review

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★☆☆☆☆

“I brought a 3 piece wardrobe and an assembly service...”

Written on: 21/09/2017

I brought a 3 piece wardrobe and an assembly service from this poor company the delivery arrived on time and the assembly team came a few days after everything seemed to be fine until the assembly team {servico} arrived and carrierd my wardrobe upstairs in to my bedroom and unboxed it they then took all the pieces out and immediately noticed a piece broken they then started to assembly and kept finding pieces broken and missing at which point both the guys I dealt with from servico told me the… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 16/09/2017

We made two orders, the first did not arrive and it is taking a lot of hassle to get a refund. The other order, one item had mouldy wood and it has taken several calls to sort out collection and a refund. Each time you call customer services you wait for ages to get through to someone who is often polite but they do not then adequately follow up and you end up having to call back again!… Read Full Review

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★☆☆☆☆

“No delivery as confirmed & very poor customer service”

Written on: 13/09/2017 by JadeShoemaker454 (1 review written)

Placed an order for a mattress, sofa & 4 dining chairs on the 6th Sep for delivery on 9th Sep which didn't happen. Called world Stores on the 11th Sep & was told no stock of the sofa & mattress & no date as to when they will have stock. And delivery of the 4 dining chairs with an eta date of end of Sep. Despite getting an email & a txt msg to remind me of delivery for the 9th. APPALLING company to deal with & should be shut down. This is not how a business should be run. Taking payment for… Read Full Review

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★☆☆☆☆

“Do not buy from this company! ”

Written on: 31/08/2017 by T1T2T3 (1 review written)

Do not buy from this company! Kept sending me fabricated consignment numbers and delivery times despite the item being out of stock so I was repeatedly kept waiting for no reason. Outright liars. Awful company. Was offered 10% off my next purchase as 'compensation' for having to wait repeatedly (and what would have been indefinatley if I hadnt of chased it up myself) and now having to wait upto 10 days for a refund! As if I am going to be stupid enough to order from them again!… Read Full Review

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★☆☆☆☆

“Crap,Crap,Crap”

Written on: 12/08/2017

I would give it 0 if I could for after sales care. Do not answer phone ,do not reply to emails… Read Full Review

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★☆☆☆☆

“DO NOT USE this company”

Written on: 08/08/2017 by MckaylaKinney (1 review written)

please whatever you do, do not use this company they totally let you down. ordered a bed, received a number of texts to say bed loaded, on route, will be delivered between 2pm and 6pm and then a text to say not delivering will be in touch soon! I wish I had read the reviews prior to ordering. nice lady cancelling my order but now have a sick child on sofa without a bed as I had his old one removed when I received the text to say bed on route. DO NOT ORDER FROM THIS COMPANY they will let you… Read Full Review

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★☆☆☆☆

“hopeless”

Written on: 05/08/2017 by Kaleb1958 (1 review written)

beware un-contactable. hopeless avoid do not use!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Dissatisfied customer”

Written on: 04/08/2017 by DonaldBond (1 review written)

I bought a pine cabinet with a faulty side panel. After several weeks, and several emails, I was sent a replacement - but it was white instead of pine. Now they have stopped answering my emails… Read Full Review

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★☆☆☆☆

“Victorian bed frame”

Written on: 04/08/2017 by Aspen475 (1 review written)

Purchased a Victorian bed frame which was delivered on time but had screws, instructions and other parts missing. Have sent two emails and telephoned multiple times but no responce. Customer service is shocking. … Read Full Review

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