World Stores Reviews - www.worldstores.com

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Dont be stupid like me”

Written on: 25/05/2018

I ordered a wardrobe and a chest of drawers I ordered from them as im disabled and they advertise ready assembled the chest arrived first in a flat pack box weighing 45kg I struggled to open the box never mind build it when eventually assembled none of the drawers lined up and one had a bad chip on it. Then the wardrobe turned up this time assembled but heavily wrapped a I asked the delivery guys to unwrap they said not their job and left when i got the thing unwrapped I discovered it was cheap… Read Full Review

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★☆☆☆☆

“I was unfortunate to order 3 wardrobes from this...”

Written on: 25/03/2018 by ardeshirg (2 reviews written)

I was unfortunate to order 3 wardrobes from this company. They arrive in awful conditions. One side of packaging was opened and the goods were in terrible conditions. Nobody with a bit of decency would deliver goods in this condition. I contacted them and arranged a refund and collection. They gave me a date for collection. One person stayed at home the whole day nobody arrived and nobody even rang us. I waited to see if somebody will get in touch, but nobody did I contact them again they even… Read Full Review

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★☆☆☆☆

“Bed not fit for bedroom!”

Written on: 12/03/2018 by QPRMIKE (1 review written)

We purchased a bed via them for my son and girlfriend. They have a wooden floor in the flat. The bed after a few months is broken. They claim the manufacturer instructions stated that it would need protection to stop it slipping. The instructions we received with the bed from Worldstore did not state that. Even if they did surely this should be highlighted at the time of purchase - who ever heard of a bed not being suitable for a bedroom?! Every contact with them has passed the… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 19/02/2018 by Rowan310 (1 review written)

I would only ever leave bad review if I felt so strongly and didn't want others suffer. Good thing is the quality of the bed is nice (material only). That's it. I am furious at the appalling services. Only 4 castors arrived with the bed then after complaining 4 more did arrive- but they are wheels! One of the draws was broken on arrival. I can not attach the headboard to the bed- there is nothing there! Communication with customer services was fairly good for the first month... it's now been… Read Full Review

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★☆☆☆☆

“Awful! AVOID AVOID AVOID! ”

Written on: 02/02/2018 by MaeveDolan451 (1 review written)

Took many days off work for delivery people never to show up which I have NEVER experienced. Getting a simple collection and refund proved even more difficult as they again took 3 attempts to actually show up, I was emailed numerous times confirming my refund would be back in my bank within 3-5 days and weeks later still nothing so I had to chase them about 5 times, being left on hold for a long time to then be told they were doing it whilst on the phone to me only for me to find a week… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 15/12/2017 by Jayleenq191 (1 review written)

My entire order arrived damaged they do not respond to emails or their online form. Tried to get answer on phone four times for over 30 mins.When I got through promised to organise replacement and would get back to me but didn't. After another 40 mins on phone asked to return for refund again didn't get back to me. Eventually got collection then after a week still no refund. Another 35 mins on hold was told no record of collection please please don't deal with these charlatans… Read Full Review

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★☆☆☆☆

“a highly unethical company with zero integrity:”

Written on: 15/12/2017 by Stacknv1990 (1 review written)

1 received 1 case of 24 of my order of 10. i called and after i tried 5 times. they said i only ordered 10 cans of dog food. that was $8.20 per can ? no way ! i get a can for .47 at wal-mart. his attitude was that he didn't care to help me resolve this in any way so i am out $82.01 … Read Full Review

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★☆☆☆☆

“ON HOLD ON PHONE OVER 40 MINUTES”

Written on: 30/11/2017 by Hamilton1945 (1 review written)

I WAS SENT AN ORDER CONFIRMING DELIVERY. IT DID NOT SHOW, I HAVE BEEN ON TO THE STAFF WHO ARE TRYING TO FIND OUT WHAT IS GOING ON, SO THE WAITING TIME TO SPEAK TO SOMEONE PLUS NO INFORMATION ABOUT DELIVERY. I WON'T BE USING THIS COMPANY AGAIN NEITHER WILL I RECOMMEND THEM. STILL WAITING FOR MY DELIVERY AS I TYPE THIS AND HOPE IT SHOWS UP BEFORE CHRISTMAS!!!!… Read Full Review

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★☆☆☆☆

“Worse online shopping experience to date.”

Written on: 29/11/2017 by Hayden.Parkin (2 reviews written)

Worse online shopping experience to date. Ordered a bed for our son via the Dunelm website which came next day delivery.. All starting so well. However the bed arrived damaged, looked for instructions on how to arranged a return/ replacement and had to call a number on the advise slip. Unfortunately after being in a queue for around 30 minutes the lines closed. Found a number for Dunelm customer services and called them only to be told that although we placed our order through Dunelm, they… Read Full Review

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★☆☆☆☆

“Terrible experience with this company”

Written on: 25/11/2017

Ordered a wardrobe from this company because it ticked all the boxes that I needed. The first wardrobe arrived damaged and the delivery driver took it back with him. Had to contact the company myself to get a replacement which they arranged to deliver on a Friday even though I work full time. That one was cancelled and after several e mails another date arranged. Asked for it to be delivered on a Saturday so they arranged to deliver it on a Friday. By this time I was losing the will to live so… Read Full Review

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★☆☆☆☆

“just don't!”

Written on: 11/11/2017 by Harrisonig294 (1 review written)

Where to start? Delivered damaged goods, dont answer phones, didnt respond to emails, did nothing. Then when they did respond, they expected me to re-submit my problem because they have changed their systems and are no longer responding to problems submitted on the old system. Seriously, spend a few pounds more to avoid dealing with these people. Its just not worth it. 6 weeks now, and getting absolutely nowhere and £360 down… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 06/11/2017 by BrysonO'Connell (1 review written)

Unbelievable customer service. Goods not received on time or not received at all. Last order they never delivered and decided to tell me they cancelled my order for me. Great but they have my money and wont reply back about it. This is just the most recent frustrating and shocking sevice I have with this company. WARNING TO ANYONE EVEN THINKING OF USING THERE WEBSITE OR THE OTHER WEBSITES THEY HAVE DO NOT DO IT YOU WILL REGRET IT… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 01/11/2017 by Robeddie (1 review written)

Ordered fireplace from worldstores item was in stock would deliver 2 days later had text saying item was on courier for Stated delivery date 3 hours later received another text problem with courier will contact later After no more communication from them I emailed told I would receive next day still nothing delivered I contacted them again via email as trying to phone these muppets is a waste of time 50 minutes on hold is the norm Email states courier do not have item will have to wait for… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 28/10/2017 by BH07 (1 review written)

We ordered rather an expensive 6 seater dining set from them. My husband received a text message confirming the delivery of the order on Wednesday, straight after that another text that we shouldn't be waiting for it because it isn't coming. This was in the evening when he already arranged taking a day off work. The order did arrive on Thursday but to his surprise only 2 chairs were delivered instead of 6. After spending 45 min on hold trying to get through to the customer service, he was told… Read Full Review

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★☆☆☆☆

“Warning! Don’t buy from Worldstores ”

Written on: 23/10/2017 by Valentinot1956 (1 review written)

Warning: Poor just poor, seriously don’t order from Worldstores. Late delivery, damaged goods and promises of solutions that never actually happen. I have a potting shed with missing window panes, told several times they would be delivered and 2 months on still nothing. Can’t get hold of anyone and when you send emails through their web forms on their site they are closed down without resolution!!!! Shambolic poor excuse for a retailer. … Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE DISGUSTING AND COMPANY”

Written on: 20/10/2017 by amberbarney (1 review written)

Ordered sofa. told anytime after the 16th oct, sort delivery. Tried calling for an hour to be answered put on hold and cut of for 2nd time. called again 1hr in first place. emailed want the 20th and confirm as taking day of work. confirmed 20th oct delivery. tried all day to speak to someone numerous emails no reply on phone best part of 3 hours and no one answered, just sorry and thank you for your patience you are first in line. finally got hold of Denelm who money was paid to we dont have… Read Full Review

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★☆☆☆☆

“Bed bundle”

Written on: 05/10/2017 by Holz4 (1 review written)

Ordered a bedding bundle to include a Single bed,matress duvet and pillow. Order went through fine, had a text to say the mattress was out of stock and wouldnt be arriving until possibly 30th Oct! Anyway on my selected delivery date, the mattress and duvet turned up but no bed!! Sent two emails and spent about 2 1/2 hrs on hold in total for it to cut out after 1/2 hr! DO NOT USE, I have no idea where my bed is and i cannot get hold of anyone via contact page or phone. Probably be a long… Read Full Review

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★☆☆☆☆

“Buy again.No chance”

Written on: 29/09/2017 by AliceTierney (1 review written)

Ordered 2 seater chair and 1 seater chair.Arived on day stated however one chair cushion was missing and wooden feet on seats were a different colour.A simple problem to solve would you not think???.Duly reported waiting 40 minutes on phone ending sending an E mail being told it could take 72 hours for a reply.It took 96 hours. In the end it took 8 Emails and 3 phone calls before someone actually did some thing. Quite happy with what I ordered and if the supplier had done some checks before… Read Full Review

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★☆☆☆☆

“I brought a 3 piece wardrobe and an assembly service...”

Written on: 21/09/2017

I brought a 3 piece wardrobe and an assembly service from this poor company the delivery arrived on time and the assembly team came a few days after everything seemed to be fine until the assembly team {servico} arrived and carrierd my wardrobe upstairs in to my bedroom and unboxed it they then took all the pieces out and immediately noticed a piece broken they then started to assembly and kept finding pieces broken and missing at which point both the guys I dealt with from servico told me the… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 16/09/2017

We made two orders, the first did not arrive and it is taking a lot of hassle to get a refund. The other order, one item had mouldy wood and it has taken several calls to sort out collection and a refund. Each time you call customer services you wait for ages to get through to someone who is often polite but they do not then adequately follow up and you end up having to call back again!… Read Full Review

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