Complete and utter rubbish. If you forget your user i/d you've had it!!! It tells you to phone a number and when you phone they tell you they can't help as you have to do everything online. But as you've forgotten your user i/d then you can't log in. I didn't even reach the stage of making a deposit. Bonkers!!!

I opened a savings account with the Post Office online as the interest rate is good. I deposited £10 just to see how quickly it would arrive. I transferred from my Starling account which uses faster pays, transferring instantly or within 2 hours. Hours passed, then days. No sign of the money. Post Office subsequently emailed me saying I hadn't deposited any money into my account (and that I should). But I obviously had tried to. So after 4 days, I called their customer services and I was told they don't support faster pays and I should wait at least 5 working days "check next week" as they use a different banking network (Bank of Ireland?). This terribly poor in this day and age of instant payments. And worse they emailed me asking to deposit when I already had tried to. The website to manage your account is awful, slow and clunky. Should have been upgraded 10 years ago. All in all a poor experience. I'll be closing my account as soon as my money appears and I can withdraw it. Fingers crossed that's not a palava.

I have just opened an online savings account with the Post Office , and I cannot deposit any money into it. There is no option , on their website , to transfer funds from my linked account to my post office account. I know this is an Irish outfit , but don't they want me to make deposits ? I am prepared to offer a reward of 5 euros if someone can tell me how to deposit money from my linked account using the Post Office website. Thanks.

Despite numerous calls over several hours I have been unable to access my Post Office Instant Saver account holding a large sum of money because they didn't recognize my linked NatWest account which was registered with them for years but flagged it only when I tried to withdraw money. I sent in requested statement 12 days earlier but their backoffice have not dealt with it. They say that they have escalated it but they will not pursue it despite repeated pleas. I have lodged complaints where they say somebody will get back within some days but I have never received a call. They repeat the same responses but have not responded at all because the organization is staffed by people who don't feel any responsibility and simply give standard responses with no understanding. All in all, this organization is rotten to the core and has caused me the worst experience I have had with an organization ever. Mainly because they have prevented me accessing my own funds and at an interest at a fraction (0.19% compared to 2.35%) of what is available. Unfortunately there is nothing I have been able to do despite talking to over 7 people at their "Customer Care" and "Help Lines". They tell me that there is nobody else I can talk to to resolve this horrific situation.

You can’t transfer money at the weekend, because it won’t clear until Monday. Tech issues yesterday & today , but tech team decided to close early, so I still can’t transfer MY money. As soon as I can access it, I’m closing my account. If I can’t access my money, they’re not having it

Opened a savings account just after Xmas. Documents and ATM card came through 6 days later and everything seemed ok. Went to pay in some money and the cashier said the account wasn't active and asked whether I had activated the card in the ATM machine to which I replied "yes". Still couldn't pay anything in!!! Phoned the post office up regarding this matter and had a complete idiot saying "I need more time" 20 minutes later still nothing apart from a response saying I need more time. Gave up and put the phone down. 2 weeks later, nothing from the post office so another phone call. Unfortunately I ended up speaking to the same inept idiots saying "I need more time". 27 minutes later and still nothing. Have never experienced some incompetent cretins how can't even explain to you what the problem is. Clising this account down and would never ever ever ever recommend these idiots to do anything. AVOID AT ALL COSTS AND SAVE YOURSELF THE HEADACHE OF DEALING WITH MORONS!!!!!!!!

I tried to open an online saver account and a 1 year bond. After 48 days, much misleading communication from them, and another call to their help desk (which was equally misleading), I’ve told them to cancel everything and return my cheques totalling £45k. When I spoke to the help desk, they told me that they had technical problems opening the accounts but that they had now solved those problems, had everything they needed from me, and that the accounts would be up and running within 5 days. That was 13 days ago snd the accounts are still not opened. Today I received a letter regarding one of the accounts saying they couldn’t open it because I hadn’t provided them with a Pension Entitlement Letter which they had asked for, quite rightly, to prove where the money had come from. The amazing thing is, they returned my Pension Entitlement Letter in the same envelope! I have never experienced such incompetent service from any company and won’t go near them again.

Was initially attracted by the good introductory interest rate (some years ago) and can only say whatever interest earned was not worth it and I have invested far more time and energy trying to navigate the vagaries of the website (a relic from the late 90s) and dealing with the poorly trained and at times uninterested staff. Transferring money in and out of your account is a lengthy and fraught process. It seems to take an age for the money to appear in your linked account. Along with its dated look and limited features, the website is not intuitive and it is something of a faff to navigate. When (rather than if) something goes wrong, don't expect phone support. Staff don't seem well clued up on the branches procedures or policies and you will be given wrong or incomplete information, necessitating a lengthy correspondence by post until they might get round to resolving your problem at some point in the distant future. I am in the process of shutting down my account and looking for a different place for my savings.

after maturing I tried to transfer my balance to my nominated account. NOw ay to tell what happens as not confirmation message re instructions and despite 3 phone calls, 3weeks elapsed since maturity, and attempting to make a complaint (not processed by PO) I still do not have a closing statement nor anything to show interest paid.

Have been trying to get them to change my nominated account for two weeks without success keep telling me it will take 48 hrs to update the system but it never happens,having to call them every time i want to make a transfer. Formal complaint made and will be closing the account shortly.

Regrettably, couldn’t get our interest last year, and had to spend ages on the phone getting it. Unbelievably, the same thing happened this year again! And, they admitted it was their fault- again!

Opened a savings account with them a few weeks ago and have only been able to login once, as the account will no longer accept my pin, was sent a new pin entered it once and it didn't work, now have to wait for a new pin again. Very rudely told it was my fault that I had been locked out as I had entered the pin wrong 3 times, absolutely fuming as I only tried it once. I have to wait another 3 days for a new pin to come out. Hands down the worst account I've ever had. Their website is a joke as it often doesn't load or takes for ever to load, staff are abrubt and rude. I'm removing my money from this account and opening a new account elsewhere. They obviously need a new It company running their infrastructure.

I closed my old savings account from another provider and decided to move my savings over to the Post Office due to better rates. What a mistake that was!! Days later I am still calling them only to be told I now need to post in my passport and proof of address etc. So long winded I lost interest on both my savings and this Savings Account Application....Seriously Post Office I expected better - we no longer in the 80's - you need to seriously review your application process or people will rather walk away than go through all this hassle....I will look elsewhere....lost interest (literally)

This is the worst "online bank" website I have encountered!I opened a new Post Office Online Saver account 2 days ago and tried to make deposit from my "linked account" but the transaction did not show up and I just got a message saying "transaction fail" "sorry but your transaction cannot be made at this time. Please try again …" So I did, and got the same message again - Couldn't see any LOG OUT button so didn't know if I had securely closed page! 2 days later I looked again, no email confirming I had opened a new account with them, no sign of any transaction. Rang the (0345) number and was told " initial deposits are not taken for 10 days" What??? I tried to complain online to PO about lack of clarity and confusing messages on site but apparently I would have to WRITE TO THEM to comment !!

I would not go near Post Office for ISA, they are still in the 80s in terms of banking process. Everything is manual, you can’t even set up a DD to deposit money or pay from your current account. Transferring my ISA to another provider requires my new provider to reciwcw a manual paper request from me as Post office don’t transfer electroniy. Then my new provider has to send the form to post office, which they then call me to confirm if it’s ok for them to transfer my funds. They then send a cheque to my new provider. None of this is mentioned on their marketing blurb that it’s all paper based. 7 days and still transfer not complete. UNBELIEVABLE!!

Opened on line savings account late last year due to good interest rate in current climate. I had an issue with the web site today not showing correct information regarding the nominated account that they require and not letting me edit the information. I was on the phone for 40 mins today trying to sort this out with agent repeatedly telling me that he couldn't see the same screen as me and basically couldn't see what my problem was and couldn't do anything about it. Refused at first to put me through to a manager but finally agreed when he realised I was going nowhere until he did. Manager did manage to identify problem but with very bad grace to start with also on his part. I now have to wait 24 hours for information to be deleted from my account and then log in tomorrow to hopefully be able to re enter information. Will see how it goes but they seem a bit of a shambles and I am not sure I trust them with my money.

I have been attempting to withdraw funds to my nominated account, but each time my request has been refused. As they provide no way of contacting them online (why is that? Every other similar organisation has) I rang them up. After explaining the problem, I was told that there was a 'technical problem' with the system which was now resolved, and that if I logged back on after ten minutes I would be able to make the withdrawal. I did this, only to be told on the log in screen that I had requested a new security code (I hadn’t) and that this would be sent by post. Until then, my account would be locked and I would not be able to access it. Words fail me about the ineptitude and incompetence of this organisation. As soon as I am able to access my account again I shall close it