Post Office Online Saver Reviews

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Post Office Online Saver

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Latest Reviews

★☆☆☆☆

“Unbelievably Bad Admin”

Written on: 14/10/2021 by YorkieJohn (1 review written)

I tried to open an online saver account and a 1 year bond. After 48 days, much misleading communication from them, and another call to their help desk (which was equally misleading), I’ve told them to cancel everything and return my cheques totalling £45k. When I spoke to the help desk, they told me that they had technical problems opening the accounts but that they had now solved those problems, had everything they needed from me, and that the accounts would be up and running within 5… Read Full Review

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★☆☆☆☆

“Avoid at all costs, atrocious customer service ”

Written on: 02/08/2021 by Edwards255 (1 review written)

Was initially attracted by the good introductory interest rate (some years ago) and can only say whatever interest earned was not worth it and I have invested far more time and energy trying to navigate the vagaries of the website (a relic from the late 90s) and dealing with the poorly trained and at times uninterested staff. Transferring money in and out of your account is a lengthy and fraught process. It seems to take an age for the money to appear in your linked account. Along with its… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“terrible service - do not invest”

Written on: 11/07/2021

after maturing I tried to transfer my balance to my nominated account. NOw ay to tell what happens as not confirmation message re instructions and despite 3 phone calls, 3weeks elapsed since maturity, and attempting to make a complaint (not processed by PO) I still do not have a closing statement nor anything to show interest paid… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Web site in the dark ages”

Written on: 29/07/2020 by noddymix (1 review written)

Have been trying to get them to change my nominated account for two weeks without success keep telling me it will take 48 hrs to update the system but it never happens,having to call them every time i want to make a transfer. Formal complaint made and will be closing the account shortly… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Absolutely useless, mistakes errors, and bad phone...”

Written on: 04/02/2020 by Villeperdrix (1 review written)

Regrettably, couldn’t get our interest last year, and had to spend ages on the phone getting it. Unbelievably, the same thing happened this year again! And, they admitted it was their fault- again!… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Utterly and completely useless”

Written on: 22/01/2020 by johncallaghan1979 (1 review written)

Opened a savings account with them a few weeks ago and have only been able to login once, as the account will no longer accept my pin, was sent a new pin entered it once and it didn't work, now have to wait for a new pin again. Very rudely told it was my fault that I had been locked out as I had entered the pin wrong 3 times, absolutely fuming as I only tried it once. I have to wait another 3 days for a new pin to come out. Hands down the worst account I've ever had. Their website is a joke as… Read Full Review

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★☆☆☆☆

“Disgusting service avoid ”

Written on: 30/12/2019 by Spirit0073 (1 review written)

Absolute joke of an organisation. Transferred money from my savings account last week and still no sign of it. When I eventually got through to someone I was told that the office was shut last week so no transactions could be made!!! its my money!!which you access on line so whats the issue??? No communication to customers to inform them of the shut down and not being able to get your money to your bank. Absolute disgraceful. Apparently now they are sending me a voucher via text message that… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Absolute Joke!”

Written on: 20/12/2019 by rogerbower (1 review written)

I closed my old savings account from another provider and decided to move my savings over to the Post Office due to better rates. What a mistake that was!! Days later I am still calling them only to be told I now need to post in my passport and proof of address etc. So long winded I lost interest on both my savings and this Savings Account Application....Seriously Post Office I expected better - we no longer in the 80's - you need to seriously review your application process or people will… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Another uselss provider”

Written on: 16/08/2018 by Pdavies99 (4 reviews written)

Applied online, send them ID, eventually after constant chasing, I received a password, then more chasing I received my account number, then more chasing I received a congratulations my account is open. But can I get a Login ID, not a chance. Talk about not wanting customers! Just excuses all the time!… Read Full Review

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★☆☆☆☆

“terrible website!”

Written on: 28/06/2018 by 497Poole (1 review written)

This is the worst "online bank" website I have encountered!I opened a new Post Office Online Saver account 2 days ago and tried to make deposit from my "linked account" but the transaction did not show up and I just got a message saying "transaction fail" "sorry but your transaction cannot be made at this time. Please try again …" So I did, and got the same message again - Couldn't see any LOG OUT button so didn't know if I had securely closed page! 2 days later I looked again, no email… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 23/05/2018 by Keylag341 (1 review written)

I would not go near Post Office for ISA, they are still in the 80s in terms of banking process. Everything is manual, you can’t even set up a DD to deposit money or pay from your current account. Transferring my ISA to another provider requires my new provider to reciwcw a manual paper request from me as Post office don’t transfer electroniy. Then my new provider has to send the form to post office, which they then call me to confirm if it’s ok for them to transfer my funds. They then… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“Very basic web site and worst call centre staff ever”

Written on: 04/04/2018

Opened on line savings account late last year due to good interest rate in current climate. I had an issue with the web site today not showing correct information regarding the nominated account that they require and not letting me edit the information. I was on the phone for 40 mins today trying to sort this out with agent repeatedly telling me that he couldn't see the same screen as me and basically couldn't see what my problem was and couldn't do anything about it. Refused at first to put me… Read Full Review

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★☆☆☆☆

“Antiquated website and awful customer service”

Written on: 20/03/2018 by northern lass (17 reviews written)

Opened a PO online saver as the interest rate was slightly better than other instant access accounts. It took ages to set up, and the website is terrible. Every time you log in they ask you if you want to update your personal details - why would you? And log in is quite basic - a 6 digit online id, date of birth, and selected numbers from a 6 digit PIN. Having had a savings account mature, I decided on Saturday to transfer £30K from my nominated account to three different savings accounts… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Rubbish online system and customer service”

Written on: 16/03/2018 by Aprilh447 (1 review written)

I have been attempting to withdraw funds to my nominated account, but each time my request has been refused. As they provide no way of contacting them online (why is that? Every other similar organisation has) I rang them up. After explaining the problem, I was told that there was a 'technical problem' with the system which was now resolved, and that if I logged back on after ten minutes I would be able to make the withdrawal. I did this, only to be told on the log in screen that I had… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Unbelievably bad”

Written on: 12/03/2018 by PFindon (1 review written)

Whatever you hear about Post Office savings, they are actually much worse. Definitely the most incompetent organisation I have ever dealt with. The standard response from them is 'this should be done in 48 hours'. In reality nothing ever gets done even after speaking to managers. After weeks of trying to set up an online bond nothing had happened apart from them putting my money into a holding account. In frustration I asked for my money to be returned and even that took over 3 weeks. I will… Read Full Review

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★☆☆☆☆

“rubbish system”

Written on: 26/02/2018 by ecrivain5 (1 review written)

Security number so long in delivery and if you get locked out you have to wait another 7 days for another number. customer service is rubbish as well. Ask a question and you get a load of verbals that are hard to understand. Perhaps they could invest in quality headsets. Me? I am leaving ASAP… Read Full Review

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★★☆☆☆

“Hard work”

Written on: 23/01/2018 by klFaulkner313 (1 review written)

If you open a saver account and you get a problem you Will be on the phone for hours… Read Full Review

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★☆☆☆☆

“Their servers constantly experience technical difficulties”

Written on: 15/12/2017 by Goode115 (1 review written)

Absolutely useless. They constantly experience 'technical difficulties' when trying to open a new online account. I experienced this about 12 months ago when trying to open a bond so went elsewhere. This week I have been trying to open their new online saver (today their rate went up to 1.3%) but, again, technical difficulties with their server have meant I have not been able to open one. I called into my local PO branch and explained the situation and the chap told me that many people have… Read Full Review

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★☆☆☆☆

“Got to be the worst ever”

Written on: 01/11/2017 by 497Ramsey (1 review written)

Opened online savings account 18/10/17 and transferred a few pounds to test. Took 9 days for money to arrive. 4 days later I tried to remove cash to test account. On the transfer money back to nominated account page it showed zero savings. Phoned to complain and spoke to mr pig ignorant. Apparently it’s all my fault. I should have visited my bank to arrange transfer rather than use their account. Explained that it’s an online account because that’s what it’s called. Not sure how… Read Full Review

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Snapper1967's Comment

Written on: 10/11/2017

Exactly my experience today; each phone call was my fault in some way, even my letter, sent 4 weeks ago asking to close the account, must have been sent to the wrong address.
Wished I had known this long ago.

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★☆☆☆☆

“Very poor set up service”

Written on: 20/10/2017 by Jacca11 (1 review written)

Took out online saver 11th October, had £10k to invest but luckily only opened it with £10 to test the waters. Had no welcome email or confirmation, one week later a direct debit form arrived by post, but they still had not taken the £10 from my bank. Decided they take too long and so closed this account on the 18th October, and no they never did take the £10! This took way too long, and I consider that bad service. I put my 10k in the NS&I, they opened account and took the money the very… Read Full Review

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