Mow Direct Reviews - www.mowdirect.co.uk

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★★★★★
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Latest Reviews

★★★★★

“Oleo-Mac G53-TK Comfort 3-in-1 Petrol Self-Propelled L M”

Written on: 24/01/2020 by 2jblj24lj24 (1 review written)

Super Quick delivery , have not inpected contents yet as I am transporting the mower to my house in Spain. Everything looks fine and I would tell others to use MOWDIRECT with confidence. JB… Read Full Review

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★★★★★

“Super fast delivery”

Written on: 22/12/2019

Decided to purchase a lawn mower from Mow Direct as I have used them before. This machine is for someone else so I have not used it yet but just wanted to comment on the delivery. The machine was ordered in the morning with the expectation of two to three days delivery, but then received a phone call to say that it could be delivered the same day. Which it was. Excellent!… Read Full Review

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★★★★★

“Feider FBVE3000 Silent Electric Shredder FD-FBVE3000 1”

Written on: 04/12/2019 by DaveEvans999 (1 review written)

I bought this to replace previous garden chippers. it pretty much does what it says on the tin, it shreds rather than chips, good enough for a mulch or in my case to go on the compost heap. It is not silent but it is much quieter than the chippers I've had. It has reverse on it which I've found useful when tuff gets stuck but that happens much less frequently than with previous machines. This kit is much better with small branches and stems, leaves and so on will pretty much pass straight… Read Full Review

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★★★★★

“Faultless service ”

Written on: 02/11/2019 by Geef (1 review written)

Great customer service. Called first to find out more information on the Feider Backpack leafblower. After much research I had narrowed it down to a Cobra, McCulloch and Feider. Very helpful. Decided to travel to the store to try out the machine. Customer service was first class. Very friendly and knowledgeable . Set the blower up to test, including the fitting the harness which, could have been tricky. Initial impression of the blower after testing is very positive and for the price it's more… Read Full Review

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★☆☆☆☆

“Terrible Service & No Respect for the Law.”

Written on: 02/11/2019 by Nessie4Skye (3 reviews written)

MowDirect part of Chipperfield Ltd. failed me at every point when I purchased a new Garden Tractor. Unfortunately you only really find out how good a company is when thing go wrong. 1. PDI – Failed-Tractor delivered with a dangerous fault (and others). The tractor remained in reverse when gear lever returned to neutral, lifted the clutch and it shot backwards. 2. Customer Service Telephone – Failed – Rang after finding fault on first use and was told they would return my call the same… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 22/09/2019 by DillanPrice389 (1 review written)

Appalling customer service! Still waiting on a response from Customer Services after 2 emails and 3 left messages. Being advised to hang up, redial and select one of the other options is not an acceptable way to treat customers - particularly when the "other options" hardly ever answer! … Read Full Review

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★★★☆☆

“Poor Instruction Manual”

Written on: 16/09/2019 by 107Brian (1 review written)

The manual for my new FD-TR 4870 tells me to fill up with oil before use. It does not say which oil to use. I have tried repeatedly to obtain information from customer services with no replies. T he manual should be revised now… Read Full Review

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★☆☆☆☆

“Poor Build Quality, Warranty Excuses”

Written on: 02/09/2019 by robnz (1 review written)

I purchased an Oleo Mac G53-TK self propelled lawnmower in April 2106, after only 3 years of use and having been kept in my garage when not mowing the lawns the handle has sheared away from the chassis of the mower. I contacted Mow Direct (actually now Chipperfield GM) to complain but I have been fobbed off with the excuse that as it has not been serviced annually the warranty is not valid. Now if it was a mechanical problem I would fully understand and accept this answer, but we are talking… Read Full Review

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★★★★★

“Excellent”

Written on: 13/08/2019 by wnp37 (1 review written)

First of all we would like to say that the delivery was excellent, it was ordered on Sunday evening and delivered before 10am on the following Tuesday morning. Very pleased with the mower which we used for the first time today, it started first pull and my wife could even start it, very easy and light to use… Read Full Review

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★★★★★

“Racing 30pb brush cutter”

Written on: 13/08/2019 by Mike4719 (1 review written)

I thought I'd take a chance buying this strimmer at such a low price for what it was but wow I'm glad I did. Its so easy to start and very powerful to say the least. It also comes with a useful mixing bottle and to top it all off they throw in a free strimmer line and litre of 2 stroke oil. I purchased it on Friday and it arrived before lunch time on Monday, how's that for free delivery. Many thanks to mow direct for such a bargain. I would recommend it to anyone. Absolutely brilliant… Read Full Review

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★★★★☆

“Good Service”

Written on: 14/07/2019

Just like to say that the mower arrived a little later than planned but your advisor sorted the issue out promptly and for that I am grateful - excellent mower and very good service form this online supplier… Read Full Review

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★★★★★

“Excellent product perfect for large areas of grass. ...”

Written on: 10/07/2019 by AdonisNielsen292 (1 review written)

Excellent product perfect for large areas of grass. Delivery super quick and efficient… Read Full Review

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★★★★☆

“New customer”

Written on: 02/07/2019 by Gill1949 (1 review written)

Researched a mower on Mowdirect.Ordered and had confirmation immediately. Didn't get next day delivery but was advised coming 4 days later 2 days of which were weekend.Customer service over email was good phone response poor.However DX courier service was not so reliable no fault of mowdirect.Received mower today very pleased.Well done Mowdirect for supplying a fantastic mower would definitely use your company again… Read Full Review

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★★★★☆

“Out of stock item.”

Written on: 24/06/2019 by AndreSnow (1 review written)

I know the title sounds negative but the item I wanted was out of stock throughout the country. Mow Direct confirmed this with the suppliers so I was not left hanging on for something that would not arrive. As soon as new stock arrived their web site flagged this up and they again checked with their supplier. Within three days it was on my doorstep and was in use that afternoon. Delighted with this level of service… Read Full Review

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★★★★☆

“Optimistic Delivery”

Written on: 29/05/2019 by ziggydiamond (1 review written)

I placed the order for my Lawn Tractor with a delivery date of 2 to 3 days. While I was prepared for a week it did not arrive until a fortnight after I'd placed the order & that was only when I chased it up. When it did arrive the driver was very pleasant & helpful. The item is excellent, it has been used regularly & is extremely efficient as well as easy & straight forward to use. My only criticism is that it would have been better had I been given a realistic delivery… Read Full Review

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★☆☆☆☆

“POOR JUST VERY VERY POOR”

Written on: 26/05/2019 by Mowdirect (1 review written)

Amateurs.... looks like a drop ship company who simply use a larger importer company to supply your machine. So in the likely event of a problem with postage, supply, damage or damage in transit they won’t help but just string you along with excuses and delays Just go to a local brick built dealer and buy the machine… Read Full Review

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★★★★★

“Great product and customer service”

Written on: 18/05/2019 by Adeym (1 review written)

Just bought a Mountfield ride on mower from Mow Direct. The whole buying experience was great. I am a little fearful of buying online due to a previous bad experience, but I can highly recommend purchasing from MD. The product that I originally chose was not available, but I was contacted and offered am almost identical product that was in stock.I was promised a return call the next day with a delivery date, which (shock) actually happened!! The mower, has now arrived and is really well built… Read Full Review

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★★★★★

“great price ride-on mowers”

Written on: 12/05/2019 by vanderbrink (1 review written)

bought the mower at a great price and recieved fully assembled on a pallet in excellent condition all i need to do charge the battery and add petrol… Read Full Review

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★☆☆☆☆

“Still waiting for next day delivery 2 weeks later”

Written on: 01/05/2019 by rjbwilts (1 review written)

I ordered a mower for next day delivery only to find three days later they hadn't ordered against their suppliers (Einhell UK). Benefit of the doubt given given the proximity to Easter. Next, Einhell deliver me a scarifier not a lawn mower, both Mow Direct and Einhell point at the other blaming the other for the mis-delivery (who knows who got it wrong but I've got a scarified I don't want and didn't order). Next Mow Direct promise to re-deliver on Wedneday (then 2 weeks after order). The… Read Full Review

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★★★★★

“Excellent Scarifier and service.”

Written on: 03/04/2019

I pre-ordered a fiedler scarifier from mowdirect , and they went to great pains to check with me that I was aware it was a pre-order and expected end of March - that was nice customer service even though the web site was very clear that the machine was not in stock and was a pre-order. The machine itself is excellent - started first time! - and great value for a solid machine and good for MowDirect to stock less well known makes… Read Full Review

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