Mow Direct Reviews - www.mowdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Customer Service Non-Existent - AVOID”

Written on: 12/09/2020 by glencot (1 review written)

I placed an order for a ride-on mower and a mulching kit. The mower turned up as ordered. The £150 mulcher that was delivered was clearly used and second-hand. The cover that had been promised did not arrive and the manual was for a different mower. They do not answer the phone and have ignored 4 emails. I have now passed the matter to my credit card company to reclaim money. Thanks goodness the problem wasnt with the mower itself !!!!!… Read Full Review

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★★★★★

“Great experience and amazing product.”

Written on: 04/09/2020 by EmilianoMcClanahan (1 review written)

does the job! Good quality lawn mower, price was great. Recommended… Read Full Review

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★★★★★

“Electric start mower”

Written on: 03/09/2020 by Nigel7 (1 review written)

Great mower, easy to assemble, delivered on time, very helpful staff, what more could one want… Read Full Review

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★☆☆☆☆

“Do Not Deal with MowDirect”

Written on: 26/08/2020 by Checkers2018 (1 review written)

It was a big mistake to deal with this company before having read the bad reviews. I ordered a lawn mower because I need to mow my lawn. The web site says delivery in 1-2 days. After six days it turned out that the order had not even been dispatched. I wrote to cancel the order and received no reply but an email to say that the order had now been dispatched. The tracking number is not recognised and there is no sign of the mower. I see from the reviews that I am not alone in experiencing these… Read Full Review

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★☆☆☆☆

“Not received refund”

Written on: 17/08/2020 by Brettwilson (1 review written)

Order cancelled this order before shipping on the 13th July have been told three times I’d receive my refund. They don’t answer customer care number you need to ring sales. Im claiming back through my credit card company. Avoid… Read Full Review

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★☆☆☆☆

“Not impressed.....”

Written on: 11/08/2020 by nnMassey22 (1 review written)

Next day delivery promised if ordered before a certain time, that didn't happen, nor did I ever get a response to my query regarding this. Customer Service is non existent. In addition, the mower that we ordered, which was a ride on, has a design flaw..... The basket that catches the grass requires you to tilt it up when unhinging it from the mower, which means all the grass that you have just collected all falls out anyway and requires you to pick it up regardless. We do have a few issues… Read Full Review

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★★★★★

“Racing 4000T-A1 Self-propelled Mower”

Written on: 04/07/2020 by pownallm (1 review written)

I was struggling to replace my previous mower with the same model, as it was out of stock everywhere, so I decided to take a chance with a different make. The service from Mow Direct was amazing as the machine arrived at the crack of dawn following the day it was ordered. I also sent an email asking about the various grades of oil which I already had available to use and Instead of just replying to this, I received a phone call, which I consider to be excellent customer service. Absolutely… Read Full Review

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★★★★★

“REALLY FAST DELIVERY”

Written on: 16/06/2020 by FranklinBenson (1 review written)

WAS IMPRESSED WITH THE SERVICE AND SPEED THE LAWNMOWER WAS DELIVERED. THE ITEM IS JUST AS DESCRIBED ON THE WEBSITE … Read Full Review

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★☆☆☆☆

“Order still incomplete after 2 months”

Written on: 09/06/2020 by john256gates (1 review written)

Ordered a chainsaw with safety helmet in April, still no safety helmet. No real information on likely delivery and not managed to contact by phone due to automatic hangup… Read Full Review

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★☆☆☆☆

“DISAPPOINTED”

Written on: 28/05/2020 by Melton206 (1 review written)

I ordered a Mountfield 394PB mower for its 125cc Briggs and Stratton motor and I was pleased when a parcel was delivered within a few days. However what I actually received was a Mountfield 41 mower with a 100cc motor. I appreciate that we all make mistakes and that these are difficult times but I am disappointed that, despite sending emails and leaving phone messages, I am still waiting for any kind of reply. The lack of contact is very disconcerting and I feel that I have no option but to… Read Full Review

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★★★★★

“Excellent ”

Written on: 22/05/2020 by MekhiLaw466 (1 review written)

I purchased the Outback pizza oven after doing a bit of research into what I needed, this one seemed the best value. I was not disappointed! It was relatively easy to assemble and instructions were clear and precise (written in understandable English too!) The service I received was excellent. I was kept informed and it was an overnight delivery I was amazed at speed from order to receipt. I haven't used it yet but it seems a reasonable quality and I am looking forward to giving it a workout!… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 20/05/2020 by MattyBC83 (1 review written)

Ordered 2 items (tractor trailer and tractor cover). Was sent two separate DPD tracking numbers of which the tractor cover turned up relatively quickly. As for the trailer, well no indication of a delay was given to me at time of order. The provision of a tracking number for the trailer would indicate a near pending delivery. Sadly not. I called customer services 5 times, only for the line to automatically hang up saying they were too busy to respond. I left a voicemail which wasn’t… Read Full Review

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★★★★★

“Excellent service and item ”

Written on: 18/05/2020 by Hazechaos (1 review written)

Bought a Hyundai petrol mower from Mow Direct, it’s exactly as described, works well, cuts well. Easy to put handle on. Just what we wanted… Read Full Review

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★☆☆☆☆

“Goods did not arrive”

Written on: 14/05/2020 by Alisak411 (1 review written)

Purchased the product in good faith and arranged a delivery date of the 14th May. On the 14th May the goods did not arrive. What is the point of setting a delivery date? I never received any correspondence why this was not delivered on the agreed date. Appreciate that at present some deliveries may not be on schedule due to Covid-19 but if you arrange a set day for delivery with the supplier of the goods you would expect if it cannot be delivered on that day that you would receive some… Read Full Review

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★☆☆☆☆

“Hopeless - COVID or no Covid....”

Written on: 12/05/2020

6 weeks with no communication Admission of failure of suppply chain and dispatch Zero customer service - I have been fobbed off. Automated false despatch notices and no sign of goods in courier logistics chain I’d avoid until they can get their act together unless you want to wait until post summer for any goods … Read Full Review

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★☆☆☆☆

“Not interested in issues. ”

Written on: 12/05/2020 by Eabph (1 review written)

Ordered a Mountfield lawnmower which arrived within 5 days. On arrival the box had been opened and small part missing. Emailed Mowdirect about this and got one word reply ‘sorry’. Sorry doesn’t replace missing part and they don’t seem to care. They may have a fast delivery and be in contact prior to delivery thanking you for your custom and assuring you of great service but forget about any after sales care unless ‘sorry’ is adequate for you… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 04/05/2020 by Giovanni1956 (1 review written)

Dear  xxx I really trying to understand the situation. I know the difficulties experienced in managing our job in such a challenging time, however, I believe there is a limit let say a minimum standard that should be guarantee whatever it takes. I order, and paid, a lawnmower the 1st April and received it the 5th. For health reasons I have ordered a lawnmower equipped with and electric start. Since the really first moment the start did not work. I followed all the instruction and change the… Read Full Review

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★☆☆☆☆

“Give them a miss, rubbish!”

Written on: 20/04/2020 by ReneeRooney (1 review written)

Please Please Please, do yourself a favour and do not order from this company! I recently ordered and paid for a Hedgecutter, simple right? No, far from it, almost 20 days later my item has still not arrived and after many calls, spoken to the 2 guys in the Sales team as I couldn't get through to the so called customer service team, they assured me several times the Hedgecutter was on its way, all I can say is that was utter rubbish, still no Hedge Cutter! … Read Full Review

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★★★★★

“mountfield petrol lawnmower ”

Written on: 18/04/2020 by bachlad (1 review written)

bought my first mountfield mower as it's ackward with regards with electric cable so I decided to buy a petrol lawnmower and I can honestly say that I made the right choice. took me about 12 minutes from opening the box to setting it up correctly with no problems. after putting oil into the engine as advised. give it a couple of light pulls first for the oil to get engine lubricated then it started first time even after starting and some stops with no problems or any hesitation on the pull… Read Full Review

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★★★★★

“First class service and delivery and Mountfield mower...”

Written on: 15/04/2020 by Albertedgar (1 review written)

1st class service 1st class delivery in under 2 days from their base to Shoreham by Sea in this lock down. The Mountfield self propelled mower a gem,so easy to put together a few minutes and started 1st easy pull on the cord.Love the mulcher and doubt we will ever use the box and we have 200 foot garden with double frontage,everything from placing the order and speaking to staff and mowing the lawn shortly after delivery was 100%. Only grumble thought as others have as well the instruction book… Read Full Review

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