Mow Direct Reviews - www.mowdirect.co.uk

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Latest Reviews

★★★★★

“Racing 4000T-A1 Self-propelled Mower”

Written on: 04/07/2020 by pownallm (1 review written)

I was struggling to replace my previous mower with the same model, as it was out of stock everywhere, so I decided to take a chance with a different make. The service from Mow Direct was amazing as the machine arrived at the crack of dawn following the day it was ordered. I also sent an email asking about the various grades of oil which I already had available to use and Instead of just replying to this, I received a phone call, which I consider to be excellent customer service. Absolutely… Read Full Review

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★★★★★

“REALLY FAST DELIVERY”

Written on: 16/06/2020 by FranklinBenson (1 review written)

WAS IMPRESSED WITH THE SERVICE AND SPEED THE LAWNMOWER WAS DELIVERED. THE ITEM IS JUST AS DESCRIBED ON THE WEBSITE … Read Full Review

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★☆☆☆☆

“Order still incomplete after 2 months”

Written on: 09/06/2020 by john256gates (1 review written)

Ordered a chainsaw with safety helmet in April, still no safety helmet. No real information on likely delivery and not managed to contact by phone due to automatic hangup… Read Full Review

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★☆☆☆☆

“DISAPPOINTED”

Written on: 28/05/2020 by Melton206 (1 review written)

I ordered a Mountfield 394PB mower for its 125cc Briggs and Stratton motor and I was pleased when a parcel was delivered within a few days. However what I actually received was a Mountfield 41 mower with a 100cc motor. I appreciate that we all make mistakes and that these are difficult times but I am disappointed that, despite sending emails and leaving phone messages, I am still waiting for any kind of reply. The lack of contact is very disconcerting and I feel that I have no option but to… Read Full Review

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★★★★★

“Excellent ”

Written on: 22/05/2020 by MekhiLaw466 (1 review written)

I purchased the Outback pizza oven after doing a bit of research into what I needed, this one seemed the best value. I was not disappointed! It was relatively easy to assemble and instructions were clear and precise (written in understandable English too!) The service I received was excellent. I was kept informed and it was an overnight delivery I was amazed at speed from order to receipt. I haven't used it yet but it seems a reasonable quality and I am looking forward to giving it a workout!… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 20/05/2020 by MattyBC83 (1 review written)

Ordered 2 items (tractor trailer and tractor cover). Was sent two separate DPD tracking numbers of which the tractor cover turned up relatively quickly. As for the trailer, well no indication of a delay was given to me at time of order. The provision of a tracking number for the trailer would indicate a near pending delivery. Sadly not. I called customer services 5 times, only for the line to automatically hang up saying they were too busy to respond. I left a voicemail which wasn’t… Read Full Review

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★★★★★

“Excellent service and item ”

Written on: 18/05/2020 by Hazechaos (1 review written)

Bought a Hyundai petrol mower from Mow Direct, it’s exactly as described, works well, cuts well. Easy to put handle on. Just what we wanted… Read Full Review

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★☆☆☆☆

“Goods did not arrive”

Written on: 14/05/2020 by Alisak411 (1 review written)

Purchased the product in good faith and arranged a delivery date of the 14th May. On the 14th May the goods did not arrive. What is the point of setting a delivery date? I never received any correspondence why this was not delivered on the agreed date. Appreciate that at present some deliveries may not be on schedule due to Covid-19 but if you arrange a set day for delivery with the supplier of the goods you would expect if it cannot be delivered on that day that you would receive some… Read Full Review

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★☆☆☆☆

“Hopeless - COVID or no Covid....”

Written on: 12/05/2020

6 weeks with no communication Admission of failure of suppply chain and dispatch Zero customer service - I have been fobbed off. Automated false despatch notices and no sign of goods in courier logistics chain I’d avoid until they can get their act together unless you want to wait until post summer for any goods … Read Full Review

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★☆☆☆☆

“Not interested in issues. ”

Written on: 12/05/2020 by Eabph (1 review written)

Ordered a Mountfield lawnmower which arrived within 5 days. On arrival the box had been opened and small part missing. Emailed Mowdirect about this and got one word reply ‘sorry’. Sorry doesn’t replace missing part and they don’t seem to care. They may have a fast delivery and be in contact prior to delivery thanking you for your custom and assuring you of great service but forget about any after sales care unless ‘sorry’ is adequate for you… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 04/05/2020 by Giovanni1956 (1 review written)

Dear  xxx I really trying to understand the situation. I know the difficulties experienced in managing our job in such a challenging time, however, I believe there is a limit let say a minimum standard that should be guarantee whatever it takes. I order, and paid, a lawnmower the 1st April and received it the 5th. For health reasons I have ordered a lawnmower equipped with and electric start. Since the really first moment the start did not work. I followed all the instruction and change the… Read Full Review

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★☆☆☆☆

“Give them a miss, rubbish!”

Written on: 20/04/2020 by ReneeRooney (1 review written)

Please Please Please, do yourself a favour and do not order from this company! I recently ordered and paid for a Hedgecutter, simple right? No, far from it, almost 20 days later my item has still not arrived and after many calls, spoken to the 2 guys in the Sales team as I couldn't get through to the so called customer service team, they assured me several times the Hedgecutter was on its way, all I can say is that was utter rubbish, still no Hedge Cutter! … Read Full Review

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★★★★★

“mountfield petrol lawnmower ”

Written on: 18/04/2020 by bachlad (1 review written)

bought my first mountfield mower as it's ackward with regards with electric cable so I decided to buy a petrol lawnmower and I can honestly say that I made the right choice. took me about 12 minutes from opening the box to setting it up correctly with no problems. after putting oil into the engine as advised. give it a couple of light pulls first for the oil to get engine lubricated then it started first time even after starting and some stops with no problems or any hesitation on the pull… Read Full Review

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★★★★★

“First class service and delivery and Mountfield mower...”

Written on: 15/04/2020 by Albertedgar (1 review written)

1st class service 1st class delivery in under 2 days from their base to Shoreham by Sea in this lock down. The Mountfield self propelled mower a gem,so easy to put together a few minutes and started 1st easy pull on the cord.Love the mulcher and doubt we will ever use the box and we have 200 foot garden with double frontage,everything from placing the order and speaking to staff and mowing the lawn shortly after delivery was 100%. Only grumble thought as others have as well the instruction book… Read Full Review

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★★★★★

“great service”

Written on: 06/03/2020 by RyanClancy61 (1 review written)

Really pleased with my mower second one i have bought great service at good reasonable prices ticked all the boxes . Thank you… Read Full Review

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★★★★★

“Oleo-Mac G53-TK Comfort 3-in-1 Petrol Self-Propelled L M”

Written on: 24/01/2020 by 2jblj24lj24 (1 review written)

Super Quick delivery , have not inpected contents yet as I am transporting the mower to my house in Spain. Everything looks fine and I would tell others to use MOWDIRECT with confidence. JB… Read Full Review

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★★★★★

“Super fast delivery”

Written on: 22/12/2019

Decided to purchase a lawn mower from Mow Direct as I have used them before. This machine is for someone else so I have not used it yet but just wanted to comment on the delivery. The machine was ordered in the morning with the expectation of two to three days delivery, but then received a phone call to say that it could be delivered the same day. Which it was. Excellent!… Read Full Review

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★★★★★

“Feider FBVE3000 Silent Electric Shredder FD-FBVE3000 1”

Written on: 04/12/2019 by DaveEvans999 (1 review written)

I bought this to replace previous garden chippers. it pretty much does what it says on the tin, it shreds rather than chips, good enough for a mulch or in my case to go on the compost heap. It is not silent but it is much quieter than the chippers I've had. It has reverse on it which I've found useful when tuff gets stuck but that happens much less frequently than with previous machines. This kit is much better with small branches and stems, leaves and so on will pretty much pass straight… Read Full Review

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★★★★★

“Faultless service ”

Written on: 02/11/2019 by Geef (1 review written)

Great customer service. Called first to find out more information on the Feider Backpack leafblower. After much research I had narrowed it down to a Cobra, McCulloch and Feider. Very helpful. Decided to travel to the store to try out the machine. Customer service was first class. Very friendly and knowledgeable . Set the blower up to test, including the fitting the harness which, could have been tricky. Initial impression of the blower after testing is very positive and for the price it's more… Read Full Review

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★☆☆☆☆

“Terrible Service & No Respect for the Law.”

Written on: 02/11/2019 by Nessie4Skye (3 reviews written)

MowDirect part of Chipperfield Ltd. failed me at every point when I purchased a new Garden Tractor. Unfortunately you only really find out how good a company is when thing go wrong. 1. PDI – Failed-Tractor delivered with a dangerous fault (and others). The tractor remained in reverse when gear lever returned to neutral, lifted the clutch and it shot backwards. 2. Customer Service Telephone – Failed – Rang after finding fault on first use and was told they would return my call the same… Read Full Review

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