Roman Originals Reviews - www.romanoriginals.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“No refunda”

Written on: 09/12/2017 by samstanham (1 review written)

I returned a dress that I had bought on a whim for a christmas party, I was in a rush and didnt have time to try it on. It just caught my eye at the feont of the shop as I was rushing back to the car park. I didnt like the way it looked on me at home, so I returned to the shop a couple of days later with the dress still fully tagged, and in the original bag with the original receipt. To be told that I cant have a refund, only a gift card! The person who sold me the dress didnt tell me that when… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 05/11/2017 by Delilah217 (1 review written)

Customer Services refused to exchange a faulty pair of trousers less than five months old (I had the receipt) because they said they had been worn! They were coming apart along the seams all down the side of the legs. I have two other similar pairs which are fine and I dont wear them indoors - I change into track suits so they have only been worn when I have been out shopping. Also I would not wear them if I am out in the evening because they are daytime trousers - hardly a lot of wear! I… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 30/10/2017 by minniePP (1 review written)

They refused to change faulty trousers - the whole seam was coming apart. I am (or was) a loyal customer and I was dismissed and told this had never happened before when I know the same thing had happened to at least one other person. Very unreasonable unhelpful attitude. … Read Full Review

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★☆☆☆☆

“No Refunds it goes on a gift card”

Written on: 12/10/2017 by CamillaByrne (1 review written)

Outraged!!! I shop here a lot, clothes and staff are really nice. First time I have had to return 2 items. But you don't get your money back, I paid cash and their policy is it goes on a gift card. I'm amazed they can get away with this, it's put me off shopping here and all the clothes I bought this year came from Roman Originals. Well I will use my £52cash they have imprisoned in a gift card. But I will not shop here anymore. Disgrace!!!… Read Full Review

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★★★★★

“Service with a smile”

Written on: 26/09/2017

Went to the shop in the Walnuts in Orpington to have a browse. The lady at the till couldn't have been friendlier or more helpful. I ended up buying 2pairs of earrings because she was so nice and patient. Will pop in there again but would ask that you consider doing some of your popular lines in petite versions please. There were soo many nice things in store but they were all too long in the body for a 5'3"lady… Read Full Review

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★★★★★

“Brilliant customer service ”

Written on: 14/09/2017

Looking for a wedding outfit in store number 577 at Scarborough, a staff member named Bev was an absolute gem, she brought me lots of things to try on nothing was too much trouble, the outfit I chose they didn't t have my size, Bev got on the phone to Middlesborough to see if they had one, they did, Bev was visiting a relative over that way on her day off and went out of her way to bring it back for me, I was delighted and can t thank her enough. Such customer service is hard to come by these… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 14/09/2017 by 332Muir (1 review written)

Tried to return a brand new unworn dress. Only to be informed that wouldnt be possible as id removed the tag. Although id brought the receit i was informed i wasnt entitled to any refund. I explained i wasnt informed of this but still no joy. I reguarly use other clothes shops and this has never been an issue. I wont be using this chain of shops in the future nor would i recomend them… Read Full Review

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★☆☆☆☆

“Pay for Returns”

Written on: 26/07/2017 by Darianv332 (1 review written)

Quality of goods (dress) terrible and have to pay for recorded returns on top! not good, going back to Debenhams… Read Full Review

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★☆☆☆☆

“Hate Roman no more shoppimg in THere ”

Written on: 17/07/2017 by CarlosSpencer161 (1 review written)

My jacket get broke and Its not my fault with zips so they send me back broken jacket and no change for New one or fix it i am no more customer tereible attitude how they talkimg just take your Money and bye… Read Full Review

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★☆☆☆☆

“DON'T BOTHER WITH THIS COMPANY”

Written on: 12/07/2017 by EmmaMcCabe (1 review written)

Poor quality clothing Poor fits Only offer refund in the value of a gift card awful customer service Fooled by their nice looking website!… Read Full Review

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★☆☆☆☆

“Roman are making a big mistake”

Written on: 11/07/2017 by obEgan311 (1 review written)

My elderly mum has always loved Roman clothes and saves up to treat herself every so often. She can't really manage trying things on in changing rooms. She has just bought a top for a holiday but when she saw it in the daylight she realised it was navy blue and white and not black and white. She took it back in for a refund but was refused one and was given a gift card. She can not afford to now buy a top elsewhere for her holiday and there was no alternative in Roman. She argued her case. The… Read Full Review

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★☆☆☆☆

“Poor quality dress, store managers attitude disgraceful ”

Written on: 27/05/2017

Bought a dress from Talke outlet. Was advised by the store manager to be careful how I wash it as a couple of others had gone a funny colour due to dye running, including her own, and that I need to hand wash in cool water to avoid this. I followed her care instructions, which are also in the label and the dress still ran and went an off pink colour! I also noticed some loose stitching at the front which had caused sequins to come off! Returned to store and the managers attitude was a disgrace… Read Full Review

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★☆☆☆☆

“returning goods”

Written on: 13/05/2017

Ordered a couple of dresses online. One dress was fine but needed to return two as the sizing was not right. I could not return for free at the post office so I took to a store and they told me I could only have a gift card not a refund. I said I would have to return by post and they said if I rang I would get a free returns label. This is absolute rubbish, you have to pay for postage and looking at other reviews I will probably never get my refund without recorded delivery. Will never… Read Full Review

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★★★☆☆

“expensive returns”

Written on: 13/04/2017 by LeonardoWright484 (1 review written)

Ordered three items online,all same size. 1 top fit, 1 top too small and 1 top too large. felt like Goldilocks Come to return by post. Cost me the price of the top I kept to return the other 2 tops. Will not order again… Read Full Review

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★★★★★

“Always good”

Written on: 02/04/2017 by duGeorge470 (1 review written)

I'm never disappointed when I visit a Roman Originals store. Always made to feel welcome. Never get bothered by staff when I look around but always helpful when needed. I am a young 60 + and have a young mind when chosing my clothes. The fashions suite all ages & are very modern in design. The size cut is very good. Plus prices are very reasonable. Their clothes, especially knitwear always wash well & keep their shape. The only downside with the store is that I wish they'd change their range… Read Full Review

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★☆☆☆☆

“return”

Written on: 28/03/2017 by Neil436 (1 review written)

bought 3 items on 21/03 value £95 when got home noticed I picked up wrong size, went back 25/3 to shop bought at thornaby Teesside they did not have size that I needed , asked for refund and I was refused said would have to put on gift card ! I was told at time I could have refund or gift card this is terrible service if item was over 28 days would understand it . if I bought the item on line I would have got a refund back to the card I paid with totally out of order should be the same in… Read Full Review

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★★☆☆☆

“$19 "membership" charge appeared out of no where! ”

Written on: 02/03/2017 by Jadiel279 (1 review written)

My account was at a zero balance for months. Then a credit report showed that this company placed a $19 membership fee on my account. After numerous emails the company kept adding finance charges every month. I NEVER asked for a " membership" the company even zinged my credit. 3 months later and NO ONE has contacted me!… Read Full Review

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★★★★★

“Great service ”

Written on: 26/02/2017 by Indecisiveshopper (1 review written)

Went into widnes store, searching for wedding outfit. The staff were really helpful, I felt like I had a personal shopper, nothing was too much trouble. I left with a lovely outfit, but no fascinator!!!! Thank you… Read Full Review

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★☆☆☆☆

“Return jacket”

Written on: 27/01/2017 by Daleh319 (1 review written)

I have always loved the clothes but never had to return anything until now , I ordered two jackets for sizing , my husband returned one to the post office and only got normal 2 no class but with proof of purchase , I have heard nothing about refund so contacted the company three times by email , they phoned me and said because it's a busy time of year could I be patient for another 7. Days , I made contact again and been completely ignored . It's almost as if anything you send back not recorded… Read Full Review

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★☆☆☆☆

“Poor Returns Policy”

Written on: 15/01/2017 by Reese403 (1 review written)

I ordered a coat online as they didn't have the sizes i wanted in store. I never thought to check their returns policy - i just assumed that the returns policy would be just the same as any large store. In fact it's appalling - you can only return to store and get a refund on a gifts card or you can return at your own cost to their Birmingham address. I for one won;t be shopping here again… Read Full Review

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Salopiangal's Comment

Written on: 05/02/2017

I totally agree.Love the clothes but many I like are only on line so you can't always be sure that size or colour will be okay.So now I g
have three separate gift cards one with 40p one with £15 and one with £20.Why can't they just be added on to same card which makes it easier to reorder.Such pity when Roman have such a good product and yet this is their downfall.Surely this could be remedied easily.

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Ajw67's Comment

Written on: 28/02/2017

Disgusted at their service. We're boycotting Roman Originals for future purchases after experiencing a similar problem. Not having the sizes in store to try on before buying so have to order online, order two sizes for best fit now leaves multiple items to be returned at our own cost for post office return or refund on a gift card in store return that is only valid for 1 year so now have around £300 worth of returns that isn't clearly stated when placing the order, I have now read the t's and c that is on a different link that is pages long before it's seen.
Come on ladies should we really have to be tricked this way to look good!
If we all make a stand they'll have to change their ways to go inline with all the other High Street and online shops to be able to survive the retail world.
LETS STAND TOGETHER TO IMPROVE OUR SHOPPING EXPERIENCE!
NOT TO IMPROVE THEIR PROFIT MARGINS BY ROBBING US BLIND!

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