www.ancestry.co.uk Reviews

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★★★☆☆
2.6 / 5
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Latest Reviews

★☆☆☆☆

“Auto renew with no cooling off period”

Written on: 16/05/2022 by wolfram007 (1 review written)

Ancestry have stiched me up. They have auto-renewed membership and are refusing to refund even a day after payment taken. No cooling-off period. Customer Service could not care less. Very shabby during this cost of living crisis. This is hardly an essential spend… Read Full Review

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★☆☆☆☆

“No warning of auto renewal.”

Written on: 26/01/2022 by Goodwin86 (1 review written)

Be very careful when using this service. The very moment you stop using it you must stop your auto renewal. They take the money from your account with no warning email. I know of no other service which does this. … Read Full Review

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★★★☆☆

“Subscription Confidence trick”

Written on: 24/06/2021 by ColinJames101 (1 review written)

You can sign up for a free trial but your credit card will be charged as soon as they can get away with it. And forget getting a refund you will waste more time in an attempt and grt nowhere. In my case I tried to get the useless Royal Bank of Scotland to cancel an impending payment they said I had to wait till the sum was taken from my account before I could report it. having done this I was told to get the company Ancestry to refund the money and the Royal Bank of Scotland could not help (… Read Full Review

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★☆☆☆☆

“They took £99 from my bank account for a membership...”

Written on: 03/01/2020 by joaichroth (1 review written)

They took £99 from my bank account for a membership that I did not want to renew, what I spotted the debit a week later I asked for a refund, No they said. So they tool my money without permission and won't give it back!!… Read Full Review

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Was this review helpful? 3 0
★★☆☆☆

“Avoid if most of your ancestors are Scottish”

Written on: 02/01/2018 by 354Robinson (1 review written)

The blurb says that Ancestry.co.uk gives access to all UK births, marriages and deaths records. This is simply not true. Scotland is part of the UK, but the site does not have full records from Scotland. All my family are from Scotland. I can only find a fraction of them on Ancestry, but when I use Scotlandspeople.gov.uk I can find most of them very easily… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“ DO NOT USE”

Written on: 01/11/2017 by OanaJoan (1 review written)

I initially signed up to the free trial and was excited to find out about my ancestry. However, I soon realised it was no use to me because I'm a Romanian national (and only then did I discover this...) Then, I never received my 'free' trial payment back and my subscription was auto-renewed, which I then cancelled. I emailed and requested a refund, however they simply pointed me to their terms and conditions and told me I couldn't have one. As a student, I feel stolen from, to be honest. Their… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“This company should be investigated by the police.”

Written on: 08/03/2017

I decided to cancel my £24.99p monthly subscription just after Xmas and done so on line. As soon as I pressed the cancel tab a message appeared telling me if I would reconsider cancelling they would offer me a free period until the end of May. I accepted the free offer but discovered a few days ago they had continued taking the monthly payment of £24.99p from my account. When I phoned asking for a refund they insisted they had no record of me cancelling and said they did not give refunds as… Read Full Review

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★☆☆☆☆

“COULD NOT EVEN PURCHASE ONLINE AS SYSTEM DIDN'T WORK”

Written on: 17/12/2016

Tried to purchase 6 month gift subscription online via my computer and when that didn't work I tried my iPhone. Finally I rang them directly and the person I was speaking to had me on the phone for 15 minutes doing something that in the end wasn't even what I asked for. I quickly realised she wasn't even aware of the gift product Ancestry was offering! I hung up and now I'm going to find another present to give. Ancestry has lost out and left a horrible taste in my mouth before I have even… Read Full Review

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★★☆☆☆

“Transcription Errors”

Written on: 11/10/2016 by KadenTerry235 (1 review written)

I have been a member of Ancestry UK for nearly ten years on and off. Over the years I have become increasingly frustrated by the many thousands of transcription errors. These errors have led me down blind alleys many many times now. It took me several years to find one ancestor in the 1881 cen because the family name "Tite" had been transcribed as"Yates". When you consider that from my own experience I have seen at least one error on nearly every page I've ever looked at. This includes 1841… Read Full Review

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★☆☆☆☆

“Shoddy service”

Written on: 06/10/2016 by keni010 (2 reviews written)

Re. Ancestry.co.uk Bought a Pay per view today in desperation trying to find a family member,..... (DON'T BUY ANYTHING FROM THIS SHODDY OUTFIT!... & DON'T BUY ANY OTHER SUBSCRIPTION WITH THIS UNPROFESSIONAL LOT, THESE PEOPLE ARE conning us, THEY TAKE YOUR MONEY AS QUICK AS YOU LIKE AND THEN WHEN THINGS GO WRONG THEY WASH THEIR HANDS OF YOU, I AM ABSOLUTELY FURIOUS, PLEASE READ ALL OF THIS, THEIR AFTER SALES SERVICE IS NONEXISTENT!.)..... the first viewing worked ok and merely confirmed what I… Read Full Review

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Keni010's Response to keni010's Review

Written on: 06/10/2016

6/10/16..... Ancestry have realised they were wrong and have reimbused the 2 credits. My fury has subsided!

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★☆☆☆☆

“No stars - no customer service!”

Written on: 27/08/2016 by Riley410 (1 review written)

I was cajollled into setting this up for my son to use through the summer? BIG MISTAKE! This is a liability - takes your credit card details, then it is impossible to cancel your trial subscription. Phone number doesnt connect. Online log in says details invalid when certain they are correct. The service may be useful for genealagists, but the financial side is little short of dishonest. I cannot recommend at all as I have no trust in them charging appropriately or being contactable to deal… Read Full Review

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★☆☆☆☆

“Don't trust Anc stry”

Written on: 25/07/2016

I joined up fot a free trial and cancelled two day's later having realised it was not for me (for a number of reasons ( including useless and incorrect 'hints'). I went through the cacellation process EXACTLY following the Ancestry procedure. This prompted a red box saying that i could continue to use the site as a guest. I assumed that was that until 10 day's later I noticed that an amount of money, representing a monthly instalment, had been taken from my bank account. I phoned Ancestry… Read Full Review

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★☆☆☆☆

“Stay aware from them”

Written on: 05/04/2016 by Reynaa380 (1 review written)

Fairy user friendly but its very limited in finding people and double checking. I or my mum don't even exist. Cancelled subscription however was charged in full again, ancestory not helpful when called… Read Full Review

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★☆☆☆☆

“Rubbish Site”

Written on: 27/03/2016 by Boctomp (1 review written)

This site couldn't even find my birth details so a complete waste of time… Read Full Review

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★☆☆☆☆

“New website is dreadful”

Written on: 27/01/2016

The new website layout is awful to use and feels as though it has been designed by children for children - what used to be a really enjoyable way to spend my time has now turned into a chore. I hardly log in to Ancestry now and have cancelled my annual membership which I had held for many years. Very sad that one of my favourite things to do has been ruined by Ancestry… Read Full Review

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Pamelaparkinson's Comment

Written on: 23/03/2016

I totally agree with you. I feel that all my enjoyment on the website has been taken away, I feel that I don't want to go on it now and will not be renewing my contract with them. That dark grey screen drives me crazy and finding information doesn't seem to have any logic to it! I like you really enjoyed the old site.................... Bring it back.

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★☆☆☆☆

“Clunky, cluttered and unresponsive new site for Ancestry”

Written on: 26/01/2016

I absolutely hate the new Ancestry site. I have been an Ancester member for 10 relatively problem free years until the new site was introduced. Having had a trial run of the new format and becoming extremely frustrated with it, I reverted back to the old format, until I was informed that I had no choice as the old format was no longer available. The new site is very slow, I've given up attempting to move from one individual to another on the tree page as nothing moves, and I find individual… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 23/12/2015 by Freemanxn91 (1 review written)

New layout is appaling. This was a serious genealogical site. Now it's just bells nd whistles for the dabbler who will use it a couple of times, then forget it. It' like gym membership: get your money and move on to the next sucker… Read Full Review

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★☆☆☆☆

“taking money from my bank account in my dead fathers name”

Written on: 04/12/2015 by Clarke496 (1 review written)

I am absolutely amazed at this company. I ordered a birth cert of my father only to find out that this company has been taking out payments for the last 6 months. I rang twice to cancel two days after I had apparently joined. I was told I was not on their website so not to worry as they wouldn't be able to bill me. Now I find you have been doing it in my fathers name who is very dead, with my bank details but I was only offered one months payment back and basically tough you cannot have any… Read Full Review

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★★★★☆

“Plusses and minusses of new format”

Written on: 27/11/2015 by davidland43 (1 review written)

New format = plus for clarity of the timeline and the inclusion of major life events for close family members. Minus (strong) for changing placenames from what they were at the time of events to present day, no doubt 'politically correct' names. A really bad example is translating Sebastopol in Russia in the Crimean War to the Ukraine. Thoroughly irritating is Ceylon, at the time of the Indian Mutiny, to 'Western Sri Lanka'. … Read Full Review

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★★★☆☆

“The photo gallery is not easy to use and placing a...”

Written on: 29/10/2015 by 142Lloyd (1 review written)

The photo gallery is not easy to use and placing a photo to a person is not easy. I have searched for a known relative in the electoral rolls with no result with exact name and location, however I had another account with a cometitor of Ancestry UK and found the person and downloaded a copy of electoral roll in the eaarly 1900's… Read Full Review

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