BT Business Direct Reviews - www.businessdirect.bt.com

Click here if this is your business
★★★☆☆
2.9 / 5
43% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
BT Business Direct - www.businessdirect.bt.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Appalling Service”

Written on: 11/02/2017 by 238Maher (1 review written)

I entered in to an agreement for line rental, broadband and a call package. One week from order I still have not received confirmation in writing for the order and therefore cancelled the order. I am being told I can not cancel this order yet at the start was told I had 14 days to cancel if I changed my mind. I also ordered an i phone on a two year contract, this I also had to push for the contract to find when it came it was £5 a month dearer than quoted. Prior to order I was told the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad and getting worse”

Written on: 21/12/2016 by qgHewitt202 (1 review written)

I have dealt with BT for quite a few years. It went from purchasing every day or so to only when I could not get something elsewhere. I will not even be doing that anymore. I have had some great account managers in the past and they were the reason I kept going back. The current account manager is OK but he is working against a rising tide of inefficiency and poor back room support. It seems now every time I place an order I am told it is in stock but only find out they can't get hold of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dont use bt”

Written on: 23/05/2016 by Waitingforgavinpattersoncall (1 review written)

Were are the zero stars. Been a bt customer for over 2 years. Firstly they falsely sell you contracts with services you dont get in your area. The app it keeps cutting out for no reason. When you contact them the staff bully and harass you over the phone or chat. You say you want to deal with management and theirs never anyone there. You upgrade and they send people round without you knowing cause issues which stop your broadband working and your not able to get on line and want you to pay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unreliable equipment”

Written on: 29/07/2015 by Bowersmc4 (1 review written)

It simply doesn't work for long. Every now and again it breaks down and you end up with a depressing chat with one of their experts talking you through turning stuff off and unplugging cables etc. Thought BT would be reliable, turned out they really aren't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bolton Nightmares”

Written on: 25/04/2014 by MaddoxYoung (1 review written)

Ordered a laptop and then a few weeks later a PC from BT Business direct. They should not have a next delivery service option because they do not deliver the next day. 5 days later....Still no PC in sight and they have taken £600 for my account. Any complaint is dealt with by the Bolton wonders who take the customer is always wrong approach, we must find some way to blame the customer, computer says no, you cant do this, you cant do that, you cant have a refund, its all your fault bla bla bla… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Buyer Beware - Hidden Charges to Return Unwnted Items”

Written on: 17/03/2014 by Hideaways (1 review written)

We have BT Featureline Phones and I went to BT Business Direct to buy some headsets to use with them. Having searched the website and selected some headsets (I looked closely to see if there were any details on telephones they would not work with), I duly ordered them. They have the wrong connectors, so I called BT on the day they were delivered to arrange exchanging them for the correct headsets. At first they told me I have no right to return the goods at all. Then they changed their minds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor customers services if something goes wrong”

Written on: 09/10/2012 by Essential (3 reviews written)

Customer services won't even bother to answer your emails, they hope you will just get bored and give up. Stock levels show on the website are not accurate they say have the items and then once your order is placed they say they are waiting for stock. Avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Essential's Response to Essential's Review

Written on: 09/10/2012

Just to add, I've had to raise a dispute with PayPal , bt are still not answering emails don't know if they will respond to PayPal either , absolutely ridiculous that I now find myself having to consider going to trading standards. Be warned.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Essential's Response to Essential's Review

Written on: 10/10/2012

Bt now say they will refund but only when they get the item back, like that is anything to do with me I never see the item, think very carefully if you are considering these clowns.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Best for education”

Written on: 30/05/2012 by MikeLondon1 (1 review written)

Brilliant on time delivery, I order all my things through BT Business direct, as delivery is on time and back orders and delays are communicated. I used to spend with another reseller but have since transferred all my colleges business to this company. Even whats more they can get hold of products that are not even listed on their site, due to great public sector account management skills, now thats service!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Beware of claims to have stock - they may not have.”

Written on: 27/04/2012 by Alanvee (27 reviews written)

I was really surprised that B.T advertise items as in stock when they don't have them. This is either very sloppy stock control or the tactic used by dodgy on-line site to get orders in even when they can't fulfil them. I accept that it is probably the former with B.T but either way it is unacceptable. I placed an order, paid an enhanced carriage fee for next day delivery to find, having waited in all day, that they don’t even have the item in stock. Not that they advised me, of course, I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Worst Return Policy or Refund”

Written on: 10/04/2012 by aasmir (1 review written)

when you purchase they direct you to create an account and by default it set on business account with a very small text very much kind of hidden place, and when you complete your purchase by using this account and want to return your item for wrong purchase, the answer is clear NO RETURN ACCEPTED. so account creation process is not clear, no clear information at this point and when you complete your accont process then finding products and purchasing them is clear and easy you only findout… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Very disappointing”

Written on: 06/03/2012

No confirmation email after buying even though the order process said you would get one. On checking website later only one of two items had details of how it was shipped (Post office but tracking number did not work). Second item (laptop - most important) just stated it had dispatched (no date or other info). After 5 days phoned to check. Was told status was unknown but I would be told that day. No email that day. Following day email told item was out of stock (it was stated as in stock when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Poor communication”

Written on: 04/03/2012 by Ash83 (1 review written)

Placed an order worth over £2k for various IT equipment. All of the items where listed as in stock or usually dispatched within 3 days. Things started badly with no order confirmation email being received, never did get one despite asking. One part of the order turned up unannounced within a week (they are mean't to email notice of dispatch). We had to chase constantly to receive the rest of the order. They seem to ignore emails queries and have some general IT problems with sending out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Delivery downhill since BT took over”

Written on: 09/06/2011

"DABS" used to be wonderful - often used to order at 20:00 and get it 12 hours later, without even paying extra for next day service. Since the BT takeover it has just got worse and worse.....both of my last 2 orders were placed mid-day for "next day delivery", but were not even despatched on the day the order was received - so no chance of next day receipt. moreover, I then got lies on the phone (initially told it was with the courier), and that was after waiting 30 minutes on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Fell down at every hurdle”

Written on: 30/05/2011 by ksangeelee (2 reviews written)

I ordered a 250GB disk, but received a 120GB unit instead. I was told I had to return the item for a refund, though I really just wanted a replacement. The collections process was awful - they gave a window of a week within which the item would be collected. The refund process is, so far, non-existent. The item was collected on the 21st April, and at the 30th May I still haven't received my 450 pounds back, and nobody can tell me when to expect it. BT Business Direct is the worst company I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“A good service all except the returns and refund...”

Written on: 21/04/2011

A good service all except the returns and refund process, which is longwinded and tortuous. Things you can expect from the returns process:
1. Perhaps 5 nice identical conversations with the lovely ladies in Bolton
2. Repeated failures of the courier to turn up (Home Delivery Network)
3. A minumum of 20 minutes on hold for each contact with BT Business Direct
Although the customer service team is great, their system is completely broken… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I placed an order on the 3rd of March 2011 over the...”

Written on: 06/04/2011

I placed an order on the 3rd of March 2011 over the telephone and was re-assured that my order would arrive on the 4th of March. However my goods did not arrive, after being on the phone for over an hour waiting to talk to someone I could not get a reply. I emailed the customer services team and eventually got a reply back 2 days later saying they had been upgrading the system and unfortunately were not able to dispatch the next working day. Ok I can just about live with an order 6 days late… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I ordered a smart board for my school and only when it...”

Written on: 17/03/2011

I ordered a smart board for my school and only when it arrived did I realise it was the wrong size. I rang the customer service to arrange to swop it for a larger one and obviously pay the difference and was met with a brick wall who refused to take it back as it is not in their terms and conditions. The board is exactly as it arrived except the tape has been removed from the box and apparently this means it is no longer new.
I have never come across this attitude in educational suppliers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“No complaints, i've just really started to use BT...”

Written on: 23/02/2011

No complaints, i've just really started to use BT business direct and it's great. Goods arrived on time as did the invoice in my email box which was handy.

Best thing that you really can't put a price on : You get to deal with someone who isn't like a programmed robot and is a pleasure to talk with. I've decided to switch from my current two IT suppliers to this as i don't think anyone else can come close to the service level.

So my favortie thing is the person i get to speak to and do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“I've been trading with BT business direct for the last...”

Written on: 23/02/2011

I've been trading with BT business direct for the last 9 years and the service and support they provide has gone from strength to strength. The staff are very helpful and knowledgeable and any help / advice I've needed they've been more than happy to assist me with. I wouldn't hesitate recommending BT business to other traders… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“This is how online procurement should be! Excellent...”

Written on: 23/02/2011

This is how online procurement should be! Excellent customer service and an extensive range of products at great prices. Delivery has always been on time or earlier! Any time I've called, the staff there are really knowledgeable and have found the right answers for me very quickly. Very happy with all aspects of the Business Direct service and would confidently recommend them to any other organisation for all of their IT needs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview