Free Webstore - www.freewebstore.org Reviews

Click here if this is your business
Free Webstore - www.freewebstore.org
★★★★☆
4.2
74.0% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Free Webstore is a free and easy-to-use system for setting up your own online store. Your store is entirely controlled and managed through our online Control Panel - there's no need to install or learn complicated software. You can manage your store from anywhere, anytime. We have a range of optional upgrades available to enhance your store or you can use your store forever without paying a single penny.


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Latest Reviews

“Simply the best so helpful all the way. ”

★★★★★

written by Harreaa on 02/12/2021

Really pleased with my website. Customer feed back on use is great. My friends have all said looks so professional they can't believe I built it!!! The support side us simply amazing nothing is to much trouble for them. I recommend it at every opportunity so other small businesses can grow like I have. Orders within the first month and growing. Love how easy it was to upload my pictures and do everything on my phone. I cant think of any negative things about freewebstore.

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“Worst E-commerce platform I have ever use - Warning!”

★☆☆☆☆

written by on 24/10/2021

Worst E-commerce platform I have ever used. First they said it was a "free webstore", then slowly they started finding ways to charge more money and implementing restrictions on the services. It is very misleading calling the company "Freewebstore" when it actually costs a lot. Prestashop and Thirthybees are free, not this company! When I signed up they gave this promise "And we never take a commision - All of your profits are your own and we will NEVER touch them." Now they have even started charged me commision on offline sales that were never completed by the buyers! I was never properly informed that they would suddenly start charging commision on sales with bank transfers. I cannot believe this kind of practice can be legal. Very unethical company. There are so many better alternatives out there than this! They also make it difficult to migrate to other platforms, all to lock you in and keep charging more money. Now they are still charging me money for monthly subscription but customers are not able to use the bank transfer option unless I recharge the account with more funds. I did that earlier this year and all the money was charged as commission on sales that buyers did not even complete. Complete loss for me. I feel very deceived and cheated. I do not understand how someone can run a company like this.

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“Horrible quality of service”

★☆☆☆☆

written by QualityNService on 14/04/2017

Invest your time money and entrepreneurial vision with a MORE trustworthy and service base site. Being a business owner is a serious decision and takes time effort and large investments. Having a company you can ACTUALLY call and speak with is an imperative feature as you set up your store. The payment processing system advertised by freewebstore is a horrible joke. I've been trying to activate a store for over 2 months with freewebstore. It's advertised that they accept multiple payment types including visa and MasterCard. After using multiple cards that originated with multiple banks (my business account, personal account and separate purchase account ) EACH PAYMENT WAS REJECTED. After reaching out multiple times because email is the only way to connect for help, I received delayed responses and "there's nothing wrong on our end". After personally going into my banking branch to verify the payment is not being stopped or held ( even viewed the report showing the correct usage of my card info, the date of attempted purchase and amount) I purchased online at another store with the SAME CARDS and I had no issue. I asked for a phone call to walk through understanding the process and that was denied. I was told yesterday " use PayPal". This is allegedly a professional business however you can tell it's very new and in no way capable of competing with competitors. At the end of the day, nothing trumps honesty, genuine concern and customer service when it comes to growing businesses. I shouldn't be forced to use PayPal if you advertise multiple options. Don't waste your time and money here. You shouldn't have to beg a company to give them YOUR money and business.

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“You can try, but probably you don't be have any sale”

★★★☆☆

written by Lemon-Digital on 27/01/2017

I'm customer freewebstore from about 8 months. I been trying do many, many things, changing, upgrades, social media marketing, SSL, nothing. No any sale. 0, null. Definitely I just waste of my time and money to have webstore here. And is too narrow. Different webstores are wide. Last 3 days: Avg. the duration of the session 0:00:08, views 14 (is SEO), sessions 11. In search result there is no logo of your company. But they have also pluses: are cheap, many for free designs, many good options. I think they have a chance to be better, bit even shopify, but they need stop seat and drinking coffee and start working, because they have lot's of work with optimization.

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“It has many problems”

★★☆☆☆

written by Taylor-Altie436 on 04/12/2016

I have had many problems with my site with freewebstore. I don´t have a free account, I have one for 50 products and additional security. I think it is very inestable. Any time that I had change the design of my site, it has had a problem and it has been wothout work during 4 days. The last problem I had is with new Checkout, after these installation, the products in the checkout show different images tha tthe ones the client chosed. And you can prove by yourself in my site. The problem has been per days without solution and the suport said me it is my fault. But it is an excuse from Freewebstore, because these stroes are preinstalled, without posibility that people can enter to the system to damage therir own store.

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“Almost speechless”

★★★★★

written by RafaelWoods on 10/02/2016

I haven't even finished setting up my store yet but I am IN LOVE! I run an extremely intricate personalized gifts company and all of the options/variants plus the check out form that allows for each and every option to be entered is AMAZING! Compared to building a website from the ground up and paying hundreds of dollars or another marketplace site with limited variant options this is a dream come true. I can't wait to finish it and start selling with ease. In addition it's really easy to navigate and change options, and load time is fantastic. I cannot say enough good things about it. So glad I found this site.

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“Excellent site features and customer service.”

★★★★★

written by wmReeves173 on 16/07/2015

I truly enjoy the service I get with this site, their customer service is excellent, very helpful and knowledgeable. I truly recommend this site because it gives you almost everything you need to start up your business at a low cost or even free. The great thing is they are only getting better with what they provide! Excellent site!

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“best value ecomerce solution ”

★★★★★

written by bigbob66 on 14/07/2015

Been with freewebstore for 5 years with no complaints. Great site easy to setup and adjust, great' prompt customer service. Definite 5 stars

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“appalling customer service from Freewebstore”

★☆☆☆☆

written by Roman477 on 02/06/2015

had an issue before where the website came offline for no reason however found out today by website had been suspended they basically said as i had marked an email as spam then they suspended my site and they would have to investigate before they could put it back again! I'm paying 17.99 for this and never missed a payment I hadn't marked an email as spam and even had it occurred why take the website offline? see below my website has been down 10 days ! Thanks for your replies. Please can your confirm that you did not mark our system email as spam via your own inbox? As if this is the case I will need to pass your support ticket onto our technical team to investigate further as there must of been some kind of mistake. Until we can find out why the email was marked as spam we are unable to un-suspend your store.

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“Never recommend this. First 1star in my life!”

★☆☆☆☆

written by divinkee on 02/03/2015

I hate this sites operation at the moment. I spend my life now going around in circles having added or edited new products only for them not to appear as i put them, or have things edited, or "new" duplicate products spring up out of nowhere. truly disappointing and im waiting for them to get back to me on this. this is an absolute NIGHTMARE and id highly recommend anyone to stay away from this site. Sadly this type of thing happened to me many times many months ago also, so they clearly have not took appropriate actions to remedy this.

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Freewebstore's Response to divinkee's Review

Written on: 19/03/2015

Sorry to hear that you have had a negative experience with Freewebstore recently. As you can see from our reviews and all our happy customers this is very much an exception to the rule.
So we are eager to help you resolve any issues that you think you are having. As this post is anonymous we are not able to look at your records so please contact our support team and they will be more than happy to get you back on the right track. We answer all tickets - without exception. So it may be worth double checking your support tickets as if you sent a question it will have a reply.

Kind Regards
The Freewebstore Team

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Was this review helpful? 0 1

“Great until you need help”

★★☆☆☆

written by pandapp on 11/02/2015

Ive been using FWS for over two years and all has been great and a huge benefit to my business up until 2-3 weeks ago when they changed servers. Since then I am having no end of issues with the site timing out, messages missing, info uploaded missing. Now this wouldnt be to bad if they would actually speak to you.... you will never get a call and if you do track down their offices (like I did) they wont put you though to anyone either. (one answer regarding this was 1% of customers would take up 99% of their time) which is great to hear seeing as at present I am working 18 hour days trying to handle all the issues and when I ask for assistance I get asked (over and over) what the issue is. If you're selling a few items for a bit of pocket money great but I would NEVER recommend FWS to anyone who's lively hood depends on their website. Presently moving to another company, much more £££ per month but at least you can speak to someone.

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Divinkee's Response to pandapp's Review

Written on: 02/03/2015

I fully agree. this is truly crazy. I spend my life now going around in circles having added or edited new products only for them not to appear as i put them, or have things edited, or "new" duplicate products spring up out of nowhere. truly disappointing and im waiting for them to get back to me on this. this is an absolute NIGHTMARE and id highly recommend anyone to stay away from this site. Sadly this type of thing happened to me many times many months ago also, so they clearly have not took appropriate actions to remedy this.

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Freewebstore's Response to pandapp's Review

Written on: 19/03/2015

We are sorry to hear you have had a short period of disruption recently. It is true that some servers in one of our clusters were recently updated and this caused some dust for a couple of stores. We communicated this with you directly at the time and provided full support during this period. We understand you were frustrated by the lack of telephone support but as we told you at the time there was nothing to be added or discussed. Online support allows us to provide exceptional support to our users and prevents the vocal minority monopolising our support time by venting off steam. That is what these anonymous public forms are for! :)

If you do require actual support then feel free to get in touch with our friendly support team and they will be more than happy to help you. IF you prefer to vent then as you said there are competitors who will provide this service for much more £££££.

Kind Regards
The Freewebstore Team

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“Certainly Above Expectations”

★★★★★

written by Simon_Page on 17/06/2014

I wish I had come across this company months ago before paying out for an ecommerce package with another company that was absolute rubbish, I gave up with them in the end as was getting no where fast. Then I spent a few days trawling the net for easy webstore builders and tried out probably half a dozen free trials to see what they offered and they either turned out to have very high charges for anything over 5 products or 30 days use or just didn't have the facilities required. Then by chance I came across Freewebstore and thought it was all too good to be true, watching some of the help videos confirmed that this site had everything I was looking for so I thought nothing to lose as they are free and off I went to build my store, everything was so easy with the help guides and videos and after a couple of evenings I had finished my site, then came the time to point my domain name to this store away from the rubbish company I had purchased them from, I gave it a try myself but nothing was showing in the settings section, so I opted to request that Freewebstore change my settings for me and I also asked for a couple of other domain names I had to be rerouted to my main one if possible, so sent the request at midnightish and by 10am in the morning I received an email to say all done, WOW fantastic service to a currently non paying customer. So finished my website off, tested it out and then advertised it on a couple of forums I was already selling through and within 10 mins had my 1st sale. Ok you don't get a few things you would if you used a £20+ per month site such as full webmail (but you do get email function through freewebstore)or 100's of templates to use but for 0 zero monthly fee you can setup a fully functioning ecommerce site for upto 35 products and if my website generates a reasonable amount of sales then I will certainly upgrade to a paid service with them so that I can add my own pages and have use of some of the marketing/sales tracking facilities, webmail doesn't bother me at the moment as I have that with the original company for a year. In summary if you are looking for a simple easy to setup site to dip your toes in I don't think you can go wrong with this company. Today I have just setup a facebook store via the setup instructions and settings provided by Freewebstore. Thanks I will recommend you to anyone that asks about how I set my site up.

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“Amazing Cite”

★★★★★

written by on 24/12/2013

This website is amazing! I totally recommend this cite to a friend!

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“good value webstore”

★★★★★

written by on 21/11/2013

this is an exellent place to have your website/store. im a premium member and theres many benifits to being a premium member. add your own domain name and watch the sales come in.

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“Log In Account Problems”

★★★☆☆

written by on 09/09/2013

Hello there, Today is Sunday Sept.. 8, 2013 and I can honestly say that freewebstore support is slow. I have been having log in issues. I was able to log in successfully a day or two ago with the same password I have had for months and now their system is saying its not recognizing my log-in even after I reset my password. This is my first problem I have encountered with the site and I dearly hope I don't encounter anymore problems now and in the future with freewebstore.org. I like sites that are problem free. It's difficult to run a business as it is so no need for them to make it difficult for me to log into my account. I have contacted customer support today regarding the issue and I have not yet received a response.

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Ggnhs's Comment

Written on: 09/09/2013

Today is Sept. 9, 2013. Freewebstore support team made the effort to solve the problem. Their solution for me today did not work yesterday Sept. 8, 2013, but it did work today Sept. 9, 2013. Log in account problems solved and I was successfully able to log into my account.

Thank you freewebstore support team.

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“Freednom no limits, prohibitions and blocking money....”

★★★★★

written by on 02/09/2013

I'm not from the U.S. but from Europe. I tried ebay. Now is a great webstore. Especially compared to ebay free, not so many prohibitions and blocking money. It does not limit the sale and does not discriminate because of traffic. So thanks a stop monopoly ebay. I will support any other website. Ivete

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“easy to use”

★★★★☆

written by Janspreserves on 11/07/2013

Thankyou for the web site it is so easy to set up and I love it. Just wish there was a way to add a few more product free untill I know if there are any customers and then I would be glad to spend money.

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“Pretty good stuff!”

★★★★☆

written by mither on 25/06/2013

I use this site, cheap and good! Wish it had a few more options, but its still good.

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“I'd love to give this service 5 stars BUT.....”

★★★★☆

written by on 28/04/2013

....there's just one problem. Make no mistake, the service is excellent for those who aren't gifted with website / ecommerce skills. It's a great service if you just want to get your website up and running. The only problem I have with them, is that I cancelled my service and they refused to issue me a credit for the difference. I've dealt with several web hosting companies and any reputable company would gladly refund you the difference. But not freewebstore.org. I was really turned off by their indifferent attitude in their reply e-mail to my inquiry about getting my money back. If you're willing to part ways with any monies owing to you (by them), then GO FOR IT, because you it's easy to use and you can get your website up and running in minutes. But if you're like me, and find yourself asking "If I owed THEM money, would THEY let it go?" and get bothered by just KNOWING that answer....then steer clear. It's a shame that they conduct themselves in such a dirty business manner but I guess that's how they choose to operate.

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“I LOVE THIS SITE!!!!”

★★★★★

written by njgoldspot on 04/04/2013

I RECOMMENDED THIS SITE TO ALL MY FRIENDS THAT OWN BUSINESS!! THIS IS TOTAL BETTER THAN EBAY, I WISH THE WOULD PROMOTE THE USER'S SITE MORE. BUT OTHER THAN THAT, THE RATE IS GREAT, I LOVE NOT HAVING TO PAY COMMISSION ON EVERY ITEM SOLD. I HIGHLY RECOMMEND THIS SITE. WWW.NJGOLDSPOT.COM

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by AngieAndAndy on 21st February 2015 Report this content
Does anyone have any issues with FreeWebstore?  I am still waiting for the activation email - they're sending me other emails to entice me to add my products but I can't until I've activated the account. Getting hold of them is a bit of a challenge but I suppose you get what you pay for.

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Asked by LMSllc on 23rd October 2014 Report this content
Is there any hosting or any charges? E.g. monthly charges?

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Asked by sue33778 on 8th March 2014 Report this content
How do I get started?

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