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“Year on and whirlpool bath still not working.”
Written on: 22/05/2021 by Presley1972 (1 review written)
Nearly a year on and I’ve got a whirlpool bath that does not work. Parts were missing when it arrived and when the replacement parts did come weeks later they were for the wrong bath. She admitted that the parts were taken for another messed up order. The only way I got it solved was to get the direct warehouse number as the office staff were not forwarding emails or phone calls. They cost me a fortune in extra plumber fees and fallout charges. Every fitting on the bath was loose, and I mean… Read Full Review
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“Awful customer service. Avoid! ”
Written on: 30/09/2020 by Jo.Rance (1 review written)
I cancelled my order with plumbing world as they couldn't deliver until 21st Sept. I then ordered from JT Spas as they stated 2-5 days on their website. Part of my order was delivered 7 working days later, which I was fine with but then part of my order was missing. They then said the other part would be delivered the week later, on that date, nothing turned up and no one bothered to contact me to say it had been delayed further. Zero customer service, lack of communication and they just blame… Read Full Review
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“Do not use this Company”
Written on: 16/07/2020 by piersmacleod (2 reviews written)
Do not use this Company!!! Spent over a £1100.00 on a whirl bath, the taps where prefitted to the bath, the bath was installed and then proceeded to flood the downstairs flat causing thousands of pounds worth of damage over night. The taps where faulty and water kept flowing through the shower head. After repeated attempts asking for new taps, I was told to put plumber tape on them to seal it which was not an option as that's ridiculous. I was then told to take it up with the manufacture who… Read Full Review
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“Do not use this Company”
Written on: 16/07/2020 by piersmacleod (2 reviews written)
Do not use this Company!!! Spent over a £1100.00 on a whirl bath, the taps where prefitted to the bath, the bath was installed and then proceeded to flood the downstairs flat causing thousands of pounds worth of damage over night. The taps where faulty and water kept flowing through the shower head. After repeated attempts asking for new taps, I was told to put plumber tape on them to seal it which was not an option as that's ridiculous. I was then told to take it up with the manufacture who… Read Full Review
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“Terrible customer service”
Written on: 29/05/2017 by CarlaGrant500 (1 review written)
Bought shower cabin we wash hand basin.only shower cabin arrived on time but feast all 10 days late. Open shower cabin 3 days after delivery and notice damaged to part.contacted JTspas. They refuse to replace they said you should have checked it within 48 hours.I was waiting to get all order in the check it over. They also broke their promise and never delivered on time and date given.The stuff looked very cheap. My advice to stay away. I wished I have customers review… Read Full Review
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“Don't bother with this company”
Written on: 27/02/2017 by Bonifer (2 reviews written)
We bought a new whirlpool bath. When it arrived it looked great. Had it installed and the plumber tested all the water connections but one of the pipes from the jets leaked. On further investigation it is because the pipe had been put the wrong way round so water was just running out. Phoned the company to be told it's only a parts warranty and it's up to us to get it fixed. This would be an impossible task due to nature of the pipe plus surly it should have been working without leaks on… Read Full Review
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“Shocking service and fake products”
Written on: 26/09/2016 by Maribelu221 (1 review written)
Ordered a Royce Morgan bath and taps. After 2 weeks no bath arrived and I chased the delivery. It appeared a few days later completely unannounced, this was poor but had I known what was to come I would have refused the delivery! After several missed delivery slots the taps arrived badly damaged and now 3 deliveries on still no undamaged taps! As if this isn't bad enough today our Plummer came to install the bath, with no instructions or paperwork for the warrantee we called Royce Morgan rather… Read Full Review
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“Awful customer service”
Written on: 22/07/2016 by JamminB (1 review written)
Contacted JT Spas ordering a glass bifold door and side panel. There were problems ordering on line and so had to phone them direct and was told that the delivery could take up to 10 days. Just over 2 weeks passed and no delivery. It then took a further 4 phone calls leaving voicemails as well as 2 emails to finally be told that the order would be delayed by 2 months due to supply problems. It then took me a further week and 5 calls to get a refund. What ever you do please do not use this… Read Full Review
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“Everything perect”
Written on: 28/04/2015 by Robinsonmz499 (1 review written)
We ordered several items that cost much less than if we had gone to the firm directly that made them. Everything arrived within 2 weeks. The packaging was excellent, nothing broken. We would highly recommend that you take a look at this firm… Read Full Review
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“Don't bother us when you get faulty goods”
Written on: 25/04/2015 by AlisonB6 (1 review written)
I bought a shower cabin in the Insignia Range from J T Spas. When it came it had a chipped glass panel, I was told I wouldn't notice this when the trim was on. The holes in the frame weren't drilled correctly, I was told to drill them out myself. The main electrical control box on the central panel was damaged, I was told I would get only a new control box and had to have it wired on myself. When it came there is a molded side bracket as part of the casing, this means it won't fit in the… Read Full Review
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“A Good Bath”
Written on: 12/02/2015 by AlissonEdmondson (1 review written)
My Royce Morgan Onyx bath is sleek and stylish and the help I received from JT Spas when ordering was fantastic. I can strongly recommend both to anyone thinking of upgrading their bathroom… Read Full Review
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“Efficient and communicative”
Written on: 05/02/2015 by Si_in_Bolton (1 review written)
I ordered a bunch of stuff for a bathroom from JT Spas. As soon as I did it I read some reviews where there was negative stuff said about poor communication and long delivery times. This really worried me- haven't really bought bathroom stuff and felt stupid for not checking... BUT I needn't have worried Communication wise, I used their on-line chat system- always available and always happy to update me. 2 of the items came from manufacturer pretty much the same day, the rest took about a… Read Full Review
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“Very happy”
Written on: 16/12/2014 by davebayles (1 review written)
Not sure about the negative reviews but speaking for myself and the service I recieved from this company, I can only praise them. I ordered a shower bath, a screen, a shower rail and a pop up waste. The items were all delivered on the time I was notified of and all in good condition. I did notice a small crack in the fromt bath panel so I advised the sales office and was told that a replacement would be sent out if I could send them a picture. As it happened the crack was invisible once fitted… Read Full Review
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“AVOID!”
Written on: 04/11/2014 by 148Crabtree (1 review written)
Do not trust this company. I've been waiting for my order for 10 days. Item was showing in stock when i placed the order and they keep moving the delivery date. Every time i call them, i get a different story from them, i.e. they are waiting for the item from the supplier but are not sure when it will be in stock. Customer services are appalling, saying they will call me back when they have spoken to "the warehouse" but never call back. AVOID!!!!… Read Full Review
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“Terrible!”
Written on: 22/09/2014 by 401Jones (1 review written)
Ordered a towel rail over the internet - they sent another product and have told me that I need to pay £95 extra to get the one I ordered. Horrific customer service from a guy who claims he's in charge yet can't sort any queries out. Still waiting for them to collect the incorrect item and god knows how long I will wait for a refund. Don't buy from them! … Read Full Review
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“disgraceful customer services”
Written on: 20/08/2014 by neiljbarry (1 review written)
look out jt spas im coming to get you, ill see you in court how dare you treat me like this.i will give you so many bad reviews you wish you had never sold me such shoddy goods and treated me like just another person you can rip off.i will see you and your manufactures in court… Read Full Review
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“Wish I'd read here first”
Written on: 13/03/2014 by ed123abc (1 review written)
Adding to the bad experiences of JT Spas - I'd never recommend using them. Incorrect bath was delivered THREE times. After their thrid attempt at getting this right I asked for my money back. They promised on all occasions the bath was correct, it never was. They've delayed my bathroom being fitted by at least two months whilst this has been going on. They are a bathroom company that can't tell the difference between one bath and the next. Awful… Read Full Review
Cococat129's Response to ed123abc's Review
Written on: 03/04/2014
Me to nothing but problems
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“DONT USE Save yourself time and money”
Written on: 07/03/2014 by woodwardk (1 review written)
promised the earth upon ordering and JT Spas failed on all counts would not return calls and blamed the logistics co. (who are their agents) this proved to me that JT Spars do NOT Hold stock and use 3rd party suppliers Poor showing Jt Spas GET YOUR ACT TOGETHER Will NEVER use again … Read Full Review
Jtspasni's Response to woodwardk's Review
Written on: 19/03/2014
Sorry that the delivery company let us down on this occasion and delivered on Friday instead of the planned Thursday. Delivery from order to signed for delivery was only 5 working days on standard delivery. We use specialist delivery companies to ensure that ceramic basins do not get damaged in transit.
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Woodwardk's reply to Jtspasni's Comment
Written on: 20/03/2014
12 days to reply !!!!!!
that's about as good as your original promise to deliver on time
If you use "specialist delivery companies" ? then these companies are your Agents and YOU should not promise a delivery day when you have no control over your Agent.
Maybe you should have a long hard look at your Agents + Customer Services + how you actually run your Company.
As all departments appear to be failing, If I was to operate along the lines you do my customers would stop using me .....like I will not use your company again and will also advise others not to deal with you.
P.s I have still not heard from you customer service Dept after my official complaint ( good job I'm not holding my breath)
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“Liars”
Written on: 15/01/2014 by Psaruk (1 review written)
I ordered a shower cubicle which was unsuitable partly due to the very poor quality of the product, JT Spas would not arrange for collection this had to be done independently by me at a cost of £80. Confirmation of receipt of the product from them took several phone calls and emails and I was assured that the refund had been processed. Three months later I am still chasing the refund… Read Full Review
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“Still waiting for a bath to be delivered which was...”
Written on: 22/12/2013
Still waiting for a bath to be delivered which was promised last Monday. Not a reliable company… Read Full Review
Jtspasni's Comment
Written on: 03/01/2014
We are sorry to hear that you felt we were not a reliable company although we do dispatch all orders according to our delivery policy. December is a very busy time for most delivery companies in the UK and we are sorry that in this occasion you have been let down by our delivery partners which we have discussed with them that issues like this must not happen again.
Kind Regards
Jtspas Customer Services
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Jtspasni's Response to ed123abc's Review
Written on: 19/03/2014
Sorry Ed, the bath product choose by yourself had been slightly changed by the manufacturer without informing us of the changes. Whilst it is always stated with a manufacturers brochure they can change design without prior notification this simply was not good enough. This updated product dimensions file has now been updated through-out our website with updated images and line diagrams. Whilst we are sorry that this does not help you at the moment we have relayed all comments and complaints to the manufacturer of the product whom are one of the largest UK manufacturers in the Bathroom Industry, that it is not acceptable to supply modified products without prior notification.
Please accept our sincere apologies
Jtspas
Customer Services