Skiline - www.skiline.co.uk Reviews

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Latest Reviews

★★★★★

“just back from Ski Lines end of season ski trip”

Written on: 22/04/2016 by MakenzieShepherd66 (1 review written)

Ive been on several of Ski Lines end of season ski trip and this one was the best, There was 150 skiers on the trip, most of us from around the Beckenham area. The hotel in La Plagne was great and as far as value for money was concerned it was wonderful. I cant wait for next years trip, thanks to Skiline and the team who made our April skiing so enjoyable… Read Full Review

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★☆☆☆☆

“Mis-sold package followed by terrible customer service”

Written on: 03/02/2016 by Anon999999 (1 review written)

We stayed at La Savoie at Val D'siere. However, we were mis-sold the package by the person I dealt with at Ski line. The package was sold to us as a 5* hotel and given the name La Savoie chalet hotel & spa we did not question it. Over the phone, it was always represented to us that we were booking a 5* hotel with breakfast, afternoon tea and dinner included. At no point did he explain that there was a difference between hotel vs chalet hotel and in fact only upon arrival did the manager… Read Full Review

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Anguskinloch's Response to Anon999999's Review

Written on: 05/05/2016

I was disappointed to read your review, particularly after my email to you on the 26th January. As you know the negotiations for this holiday booking were made with your friend and not you personally.

The sales person who handled the enquiry has worked at Ski Line for 14 years and had previously worked with one of our competitors for many years before joining our team. His vast experience of the ski market has not gone un-noticed by the many clients who ask for him by name. Never in his time working at Ski Line has anyone reported he that he has been rude, that’s simply not in his nature.

When your friend contacted us looking for a skiing holiday, she explained to us the kind of holidays she wanted, we understood that you had previously used Club Med, but were not happy with its location in Val d’Isere and wanted a good quality hotel in central Val d’Isere. Our sales person listened carefully, make notes and made a few recommendations too, before coming back with a choice of suitable and available options.

One of the holidays that we proposed was the Chalet Hotel Le Savoie, as our sales person had just returned from seeing the property and was able to answer all of your friend’s questions.

It is difficult for our sales team to cover every aspect of the many skiing holidays we offer in a phone call. Particularly as he will have discussed several different hotels and chalets in that call.

Some of our clients ask lots of detailed questions, while others only want to know the basics. For this reason we make it very clear on our web site what is and what isn’t included in each of our holidays.

You will recall I sent you a link in my email on the 26th January showing where on the web page it clearly stated that the board basis was “chalet board” and not as you had believed it to be, half board. This was also detailed in the confirmation invoice that was sent at the time of booking and again in the invoice from Ski Total that was sent a few days after the holiday was confirmed. Perhaps if the documentation we had sent had been studied, this misunderstanding would have been avoided.

I understand that we had never issued you with our Ski Set voucher as Inghams had a special offer you had taken advantage of from their in-house ski rental which I believe you had booked. While I agree your friend was offered ski rental with our partners Ski Set, when we discovered Ski Total had a special offer this was offered as a cheaper solution.

It’s always a huge disappointment for everyone working at Ski Line when a client has cause to complain. However in this instance I believe this is could have been avoided if the website, links, and documentation had been read.

Angus Kinloch
Managing Director
Ski Line Limited

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★★★★★

“Chalet Ice - Purple Piste - Morzine”

Written on: 17/03/2014 by Gerardwindsurf1 (1 review written)

Everything went as planned - smooth transfer booked via Ski Line - nice clean smart chalet. Good staff, excellent food evenings and breakfast as well. Owners helpful and interested in whether you had a good holiday. Ski in - walk out would be a better description but it's only a short distance to the lifts so it didn't matter to me. Very good holiday - would use Ski Line again… Read Full Review

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★☆☆☆☆

“Lies and deceit aplenty ski line ”

Written on: 24/02/2014

We booked our holiday through ski line and couldn't believe the deal . Well as the say if it looks too good to be true it is ! The advisor at ski line was friendly and seemed thoroughly pleasant whilst booking even sending emails to confirm all we agreed on. When paying they have to call you after payment is taken as they are confirming with flights and your companies etc and when it came back under I was surprised but she assured me it was just varying rates euros and resorts etc . When the… Read Full Review

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Anguskinloch's Comment

Written on: 07/03/2014

"The services provided and paid for were clearly itemised on our booking summary, with the prices being in line with those listed in email correspondence. Ski hire and lift passes were not shown and whilst prices were provided during our earlier discussions it is not unusual for clients to arrange such services in resort. The children’s ski lessons were, however, arranged at the time of booking in view of the limited availability and this would have been a specific request. It is perhaps unfortunate that the booking summary was not checked, as requested in our documentation, especially as you “couldn’t believe the deal” as this would have identified any misunderstanding. Indeed an earlier email, which clearly set out the cost of the various individual services available, should have enabled you to accurately determine the cost of your holiday prior to booking.

We are concerned about the comments regarding your conversation with us once the problem had been identified as we have never received a complaint of this nature since we commenced business almost 20 years ago. Our sales team are highly experienced, possess an in-depth knowledge of the ski market and aim to provide a high level of service and the percentage of clients returning year after year evidence their success. If clients do experience problems we always do our best to resolve matters as quickly as possible and believe the extract of the conversation specifically quoted in you review is inaccurate as no-one in our Company would speak to a client, or indeed anyone, in such a manner.

We appreciate that when holiday arrangements do not go according to plan it is a stressful experience and hope the difficulties experienced did not adversely affect the enjoyment of your holiday."

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★★★★★

“Very pleased with our holiday. very thorough and...”

Written on: 20/01/2014

Very pleased with our holiday. very thorough and efficient. all paperwork correct which is essentual for a no hassle holiday… Read Full Review

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★★★★☆

“Morzine 2014”

Written on: 14/01/2014

Fiona was ace! Very helpful in finding what it was we wanted. The Chalet was next to the Nyon Cable which really helped with getting up on the Snow. We had a great deal and good follow up throughout. I will be looking here again in Apr and next year! Well done Skiline… Read Full Review

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★★★★★

“Sarah didnt stop looking till she found what we wanted. ”

Written on: 04/09/2013

I have just made a very complex ski holiday booking with Ski Line, I dealt with an advisor who couldn’t have been more helpful. My ski group of 22 have skied together since our University days, we are now in our late 40s and now live all over the UK. The sales manager at Ski Line, who clearly knows the ski market inside out and back to front and didn't stop searching for hotels to take our group... I’d recommend Ski line to any one booking a ski trip. I certainly didn't have the time (or… Read Full Review

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★★★★★

“Mayrahofen”

Written on: 23/03/2013

Fantastic accommodation, chalet team were excellent, couldn't do enough for you. Food first class… Read Full Review

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★★★★★

“The best Ski Travel agent ever”

Written on: 21/03/2013

My wife and I have been using Ski line for a number of years. It’s so refreshing to find a company where good old fashioned service is still offered. We have used several of the staff at Ski Line to book our holidays in recent years, Barbara, Mal, and Fiona all without exception have given us great unbiased holiday advise and we trust them to find us the best deals, flight times and tour operators. We wouldn’t dream of looking elsewhere now. I see that others have rated Ski Line highly too… Read Full Review

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★★★★☆

“Excellent holiday hotel”

Written on: 20/03/2013

We stayed at the Alte Post in Ellmau, nice room, great food, the only thing we could fault was that the hotel was very cold. The first half of the week, the radiator was not on in the room, then the weather turned colder and the radiator came on. The dining room was still very cold though. We could not sit in the lounge where the fire was, because they allowed smoking in there. Yeuch! Also the sauna was never on. … Read Full Review

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★★☆☆☆

“petite marmotte courcheval 1650 part of la portetta hotel”

Written on: 15/03/2013

we were truly dissapointed with the chalet its name petite was an understatement it was tiny especially the living area. the design was also poor, with a very large tv and very large wood burner stove bang smack in middle of room, totally too big for tiny room, tv should have been on wall out of way, The burner was dangwerously close to table and I unfortunately burnt my arm quite badly. As i tripped on flagstone that it was standing on when getting up form the table, the kitchen area was… Read Full Review

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Anguskinloch's Comment

Written on: 25/06/2013

My name is Angus Kinloch, I'm the managing director of Ski Line I want to respond to this review.

I recall very well the complaint from our client about the size and layout of the Petite Marmotte. Indeed we worked with our client and the Hotel La Portetta to find a resolution. We also amended our description of this ”micro chalet” after listening to our clients concerns so now our web page for this chalet suggest it would be most suitable for a nanny who was travelling with a family who had booked into one of the larger unit based on her feedback.

However another couple who booked with us for their honeymoon rated the accommodation as 4* and published a review on our own Ski Line website. The Pettie Marmotte has also been awarded a 4* rating by the French National Prefecture in the “Top of the range with superior comfort” category. I believe La Portetta Hotel is still the only Hotel in the whole Courchevel valley to have been awarded this coveted status. Ski Line have always seen this small chalet as an upmarket “Love nest” for a couple wanting a discreet chalet for two. Chalets sleeping just two are very rare in the Alps. Try and find another!

We are of course disappointed when a client of ours doesn’t enjoy one of the holidays we have booked on their behalf, but we feel this review would have been better placed on a site such as Trip Advisor. This site reviews Ski Line’s service to our clients, so I have to admit my disappointment that our client should have chosen to place a poor review about Ski Line on The Review Centre when the issue was with the hotels accommodation and not the service levels she enjoyed from my team.

At Ski Line we take customer care very seriously, over 60% of our new clients each winter have been recommended to use Ski Line by family and friends and we are very proud of this statistic.

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★★★★☆

“Excellent service, good communication via regular e...”

Written on: 15/03/2013

Excellent service, good communication via regular e mails and would certainly recommend for reliable travelling. Cheaper than booking with holiday company direct too!… Read Full Review

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★★★★★

“La Petitta VFM, delicious food, good skiing & short...”

Written on: 13/02/2013 by DeniseT (1 review written)

I have used the same adviser for probably the last ten years to book our ski holidays. She is great, really knows her stuff and more importantly knows us and our requirements. We have always ended up with a good match. This year we wanted a short break – long weekend – as knees are getting worn. She recommended Sauze D’Oulx, not the main town but a small hamlet/village below – Jouvenceaux. Transfer times from Turin were great – about an hour. Jouvenceaux is much quieter than Sauze… Read Full Review

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★★★★☆

“Star Ski Chalets, 'Star Light'”

Written on: 24/01/2013 by 30dora (1 review written)

Fiona at 'Skiline' found me a single room, at very short notice, in the village I insisted on! The Chalet Hotel was simple, clean and quite friendly, but a bit noisy (doors banging and plumbing). We had a little grumble about the food, which was noted and improoved. They said we could ski in from the peste, but you would need to be a prety good skier to get down the bank!! The bus stop was very close as we were on the main road! Not that it mattered once you are inside, and a lot less… Read Full Review

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★★★★☆

“club med les deux alpes 25/03/12 01/04/12 S. A.Rose ”

Written on: 03/04/2012 by ClubMed (1 review written)

I enjoyed the holiday.tranfer good.on arrival room unavailable.it was not long to wait.room good 3 beds.very good bathroom.comfortable bed.breakfast food very good,lot of choice.same for lunch.evening meal lot of choice on the whole ok to good,it would be better to have a little less choice,and have the food better,beef,steak,tough even though rare,some fish over cooked, salmom cooked while you wait was very good, chichen, stews and many other foods were good.dessert lot of choice some very… Read Full Review

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★★★★★

“Fiona at skiline is brilliant, dilligent and didn't...”

Written on: 02/04/2012 by janebrooke (1 review written)

Fiona at skiline is brilliant, dilligent and didn't stop looking until she found our perfect holiday. The chalet though basic was a 2 minute downhill walk to the slopes. Our chalet host was a brilliant cook and charming. Would definetly use Fiona at skiline again. Thanks for a great trip… Read Full Review

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★★★★★

“Skiing in Val'disere with Ski Total”

Written on: 02/02/2012 by candyfam (1 review written)

Getting there was long especially when we landed at chambrey and had to wait for another plain to land, so we could collect the rest of the party, but it was worth it, first time skiing and it was everything that i didnt expect, it was fantastic, chalet was lovely apart from the bed was a little hard, the food was great and plentiful,with as much wine as we wanted to drink,the rep was really helpful, sorting out lift passes and ski lessons and with just letting us know where and what to do, the… Read Full Review

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★★★★★

“ www.skiline.co.uk ....Thank you we went to Ski Paradise”

Written on: 26/01/2012

I booked with Ski Line 10 days prior to leaving for Aimee Le Plagne we had to be very specific with the dates due to work. And Fiona the Ski line rep was outstanding in the effort she went to find the requirements. What deal we were given can only be recognised now we are home from a great location, an outstanding hotel and the snow conditions were fantastic. The hotel was Club Med Aimee Le Plagne we were found an outstanding price for our hotel and flight and transfers which we all expect as… Read Full Review

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★★★★★

“winter ski holiday”

Written on: 17/10/2011 by aberdeen (1 review written)

we have dealt with them for a number of years and have always found them great to deal with.their knowledge is good and they are helpful and think out of the box to give you what you want within the budget that you have. Friend of ours have started using them on our recommendation and they too have commented about their knowledge,friendly advice and speed of response. It is always nice to be able to speak to the same person year after year!… Read Full Review

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★★★★★

“ ”

Written on: 28/01/2011


My family have been booking our annual pilgrimage to the alps with Ski Line for many years. I first started dealing with them when they first started up and worked from offices in West Wickham in Kent. They now have office in Bromley Kent. We have always found their advice to be honest and they always seem to get the best prices.

Resently one of their staff gave me the hard sell on a Club Med ski holiday, rather than our normal chalet, and although my wife wasn't that keen I decided to give… Read Full Review

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