Xen Jewellery Design Reviews - www.xenjewellerydesign.co.uk

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★★★★★
4.9 / 5
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Latest Reviews

★☆☆☆☆

“Very Rude Staff”

Written on: 08/04/2017 by Rhettd327 (1 review written)

I bought a necklace on the Thursday, and found that another company sold the same necklace (or one that was very similar) for half the price. So I wanted to return the necklace. My husband and I returned 2 days later to return the necklace. Only to be told that they do not do refunds. Hadn't I been told this previously I wouldn't have purchased the necklace. I (maybe rather bluntly) said that I thought it was unfair that I couldn't return the necklace as I hadn't been told by anyone that I… Read Full Review

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★★★★★

“No issues, proper service”

Written on: 18/12/2014 by Gribley (1 review written)

Have had no issue with these guys. Sent the stuff within the time specified and all is as ordered. Seems a proper real site (even a receipt which is nice) and my experience has been good so well done :) Hope the company continues along this good vein. … Read Full Review

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★★★★★

“Quick, reliable, gorgeous!”

Written on: 10/01/2014

I received my charms after only 2 days having ordered them. Exactly as shown, especially happy with the fact I got the nomination charm tool free. No postage fee either, can't complain!… Read Full Review

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★★★★★

“WOW, FAST, FAB”

Written on: 21/06/2013 by GillPinder (1 review written)

It has been the first time I have brought from this site and I was very impressed with all aspects. When you ordered over £30.00 you received a free charm tool to help put your charms onto the nomination bracelet. I had a little problem with ordering my free charm tool as it kept trying to charge me, so I emailed the company direct who replied straight away and instructed me what to do which I did and reordered my items and in the notes put about the charm tool. The order was placed on the… Read Full Review

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★★★★★

“Incredible Customer Service - Highly recommended company!”

Written on: 23/05/2013 by MrsDGilbert (1 review written)

I have shopped with Xen many times now and am a huge fan of their Nomination collections. They have a vast selection of charms for their wonderful Nomination bracelets. Not once has this company let me down and every item is always despatched incredibly quickly, and it is packaged beautifully. I ordered a charm recently for my daughter's 16th birthday, a milestone for her. Through no fault of Xen, the stock of this charm had been unusually delayed from their supplier. However, Xen kept me… Read Full Review

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★★★★★

“Phenomenal speedy service”

Written on: 10/05/2013 by JaniceArchery (1 review written)

I telephoned this company yesterday regarding a Nomination charm I wished to buy for a friend who lives abroad. I needed to check that the charm I was admiring was suitable for her bracelet. The help I was given was incredible and I subsequently placed my order. To my utter astonishment my order arrived today! Taking into consideration that this amazing company does not charge for postage (rare in this day and age), I would not hesitate to recommend them both for their service and quality… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 02/05/2013 by AlfieBear (1 review written)

i have never purchased a watch via the Internet. I found the Thomas Sabo watch I wanted I searched on line and found Xen Jewellery who had the watch I wanted. I contacted them by telephone to purchase my watch they were very friendly,answered all my questions and my watch was delivered the next day. I have to say that it was excellent service. I have already recommended the site to my friends and will definitely purchase from them again. Well done and thank you I am now the owner of a… Read Full Review

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★★★★★

“Nomination Soho bracelet”

Written on: 24/04/2013 by Angel1na (1 review written)

I never normally write reviews but I have been very happy dealing with Xen Jewellery and they deserve recognition. On this occasion I have purchased a Nomination Soho bracelet for my son's Birthday and the staff have been extremely helpful regarding styling and the charms we can add. The item arrived amazingly quick, packaged well and I know Birthday boy will be happy! We will definitely continue to favour Xen Jewellery over other Jewellery companies, the website is easy to use and see in… Read Full Review

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★★★★★

“Fantastic customer service!”

Written on: 21/03/2013 by karensw (1 review written)

I have just received a 'Sphere of Life' 'Bubbly' pendant and necklace from xen jewelery. True to their word they said they would make sure I received the item before the Friday as was a leaving present and I received Thursday. It was sent recorded delivery by them just to make sure. Its a lovely gift which she will treasure. The price was also considerably lower than my local jewelery shop. If only all online shops had such fantastic customer service! Thanks again xen jewellery … Read Full Review

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★★★★★

“A great experience.”

Written on: 16/02/2013

I tried for weeks visiting, and ringing jewellers to source a partictular Nominations watch without success. As a last resort I went online and by good fortune came across Zen Jewellery Design. As there was such a great slection and the size of the watch was important, I decided to phone them. I spoke to a member of staff named Jack who got the watches, compared them, and described the difference. I found exactly what I was looking for. It was put in the post and I recieved it next day. It… Read Full Review

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★★★★★

“Wow! Epic service!”

Written on: 03/11/2012 by Rapidrat (1 review written)

I was trying to find a good online jeweller and by chance came across Xen Jewellery. I founds fabulous collection of things to choose from and really struggled to narrow down what I wanted most! After finally deciding which of the many I wanted to buy I tried to use a 3 for 2 offer that was advertised, however on checkout the offer wasn't working so I decided to give them a phone call. They were surprised it was broke and immediately set out to help me get exactly what I wanted as well as… Read Full Review

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★★★★★

“Customer Service”

Written on: 02/11/2012

I visited a national high steet jewellers to purchase earings to match a bracelet previously purchased by my wife to be told they no longer stock them and could not source them. I found XEN Jewellry Design on the Internet by chance. They did not have them in stock but ordered them for me told me when they would be available and met their anticipated timescale. What sets them apart is the exceptional customer service involving personal emails updating me at every stage. I was so moved I have… Read Full Review

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★★★★★

“Best Independent Jewellery Retailer on the webd”

Written on: 13/08/2012 by overton (1 review written)

I did a search in Google for a specific item I wanted, not only did Xen offer the best price but the delivery was also free and it came in all the original packaging (unlike some others I have used) Once I rec’d the item I noticed I ordered the wrong size. I contacted them and explained my situation and I was advised to return the item to them and they would exchange for a bigger size FREE of charge. The exchange was all done within a 48 hour window, I rec’d the item back (1st class… Read Full Review

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★★★★★

“1st ServiceClass ”

Written on: 11/08/2012

I have recently used Xen Jewellery online site to order Nomination charms. The website,price and overall service was 1st rate. I was extremely impressed with their unbelievably quick (free) delivery service and have since highly recommended to family and friends. When a charm wasn't available online, I rang the shop and the staff were more than helpful and so friendly. Overall I would highly recommend this small, friendly independant shop… Read Full Review

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★★★★★

“Unequalled Delightful Personal Service”

Written on: 28/06/2012

I called Xen for help in guestimating a ring sizing, so I could order a product for my wife and they overwhelmed me with calm and expert guidance that lead me to making an accurate decision that I felt confident with making as they had taken such care to make sure we were getting the right result. I was also assured of their open plan returns policy, which also reassured me that they were a confident and reputable vendor. Goods arrived in perfect condition within 24hrs and I was frankly… Read Full Review

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★★★★★

“Excellent Service All Round!! Recommended!”

Written on: 19/03/2012 by Silverfox2405 (1 review written)

I hadn't ordered from this website for quite a while. But decided to order some Nomination charms for my Mum's birthday and Mother's Day. Firstly, Xen have a vast selection of charms to choose from. So that was the hardest part, trying to make up my mind. The communication from Xen is second to none. Always so helpful and efficient. Something you do not often come across these days. They sent my order out first class and it arrived the next day recorded delivery on both occasions. Lovely… Read Full Review

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★★★★★

“great experience”

Written on: 15/02/2012 by SueTrowell (1 review written)

brilliant staff nothing was too much trouble. fantastic website, Great products delivered on time. Would recomend them to anyone… Read Full Review

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★★★★★

“What nice people to deal with!”

Written on: 31/01/2012 by azb123 (1 review written)

Xen are such great people to deal with. Great value and service with a complete smile. They are egar to ensure you get the right product and nothing is too much trouble. if you are looking for something special and within a budget, but not sure what to get, call them, their knowlege is second to none and I am sure they will be able to help you! I couldn't recommend them enough, thank you guys for all your help, it is greatly appreciated!… Read Full Review

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★★★★★

“10 out of 10”

Written on: 27/01/2012 by sexysue (1 review written)

i found xen on face book after a friend told me about them.I then went to the web site which i found easy to use.i have bought some great goods from them and allways had a good sevice with quick delivery and good comunication.I like the special notes box so i can request notes to be sent with the order to my family at christmas, a good idea !.Iwill be back for more nomination charms and so will my family and friends.A1… Read Full Review

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★★★★★

“Xen Designs”

Written on: 09/01/2012 by nicolamlm (1 review written)

The website is straightforward and when I have had any issues the staff sort it out immediately. I use Xen because they have a good selection of charms and they are reliable with delivery… Read Full Review

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