Cruise118 Reviews - www.cruise118.com

★★★★★
4.6 / 5
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Latest Reviews

★☆☆☆☆

“Beware refund policy a joke ”

Written on: 22/07/2021 by Spudlake (1 review written)

We have had a family cruise booked for some time and unfortunately due to covid 19 we received an email to say the cruise wouldn’t be happening which we fully understood and appreciated in these scary times. We we’re immediately paid the following day by Royal Caribbean without any hesitation. I then contacted Royal Caribbean for them to confirm we had been paid everything owed by them and that the money for the actual cruise they can confirm has been sent back to 118. I contacted cruise… Read Full Review

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★★★★★

“Fabulous Friendly Service”

Written on: 23/06/2021

Used Cruise 118 before always fabulous service. Very friendly staff who really add a personal touch. I would have no hesitation in recommending them to family and friends. They package together all your travel requirements really listening to what you want and when you want it. The staff member I use I feel like she really connects with her customers over the phone so much so I now simply email her with what I’m considering and she rings me back to discuss and look at options. I feel she is… Read Full Review

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★★★★★

“I contacted Cruise118 not expecting to get the Cruise...”

Written on: 07/04/2021 by kathya2021 (1 review written)

I contacted Cruise118 not expecting to get the Cruise I wanted as other Cruise Companies had failed but the member of Staff I spoke to found me my Cruise and at a very good price. He was competent, friendly and very efficient - I will definitely use this Company again, a pleasure to do business with - thank you… Read Full Review

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★★★★★

“If Cruise118 cannot do it, it may not be worth doing...”

Written on: 01/04/2021 by ABCain (2 reviews written)

It's been a long time since any of us have had the chance to look forward to a break, much less an all inclusive break, not to say anything about a luxury break. Needless to say, the rollout of the vaccines through heroic efforts of the NHS, we can all start dreaming again of long days, beautiful nights, great food and entertainment and world class luxury. It may not be on the continent, but Cruise118 is your gateway to just that kind of experience centred here in the UK. As MSC pre-announced… Read Full Review

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★★★★★

“First class company who get the job done”

Written on: 26/03/2021 by Newman1214 (1 review written)

We have booked with yourselves before and we find you very efficient and always find the best price for the cruise. On this occasion your concierge agent was brilliant. Well done cruise118… Read Full Review

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★★★★★

“Fjiord cruise”

Written on: 02/01/2021 by Rockymountain0202 (1 review written)

I contacted 118 with regards to a Princes cruise to the Norwegian Fjiords. I was unsure about asking a booking but that soon changed when I spoke to a member of the sales team. I found her extremely knowledgeable and very helpful. The process ok booking was smooth and problem free. Will definitely use this company again… Read Full Review

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★★★★★

“Great service”

Written on: 03/10/2020 by wayneleese (1 review written)

All of the team at cruise 118 were very knowladgeable and had no problem answering my questions and queries especially the person I dealt with we had several optiona on the table and with there ecperience and knowladge I am sure we have made the right choice… Read Full Review

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★☆☆☆☆

“152 days ”

Written on: 30/09/2020 by helen666 (2 reviews written)

I have now been waiting 152 days for my refund with no real answers or communication. This is far from acceptable and I'm getting very frustrated. There seems to be no particular time frame as customers of yours on the same cruise as me had there refund months ago!… Read Full Review

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★★★★★

“Top Class Service”

Written on: 27/09/2020 by Cruise1dance (1 review written)

From start to finish Cruise 118 made our booking of a complex tailor made Cruise holiday such a pleasurable experience. This was the third holiday we have now booked with Cruise 118, and once again we received unrivalled attention to our holiday needs. With how busy they must be with all Covid issues I was so please my phone call was answered immediately. In a very friendly, confident and efficient way Cruise 118 accessed our holiday needs and set about building our holiday. With excellent… Read Full Review

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★★★★★

“Credit to the company ”

Written on: 28/08/2020 by Throner (2 reviews written)

My booking was handed by R, who provided excellent customer service. I have additional needs due to disabilities, and she took the time to liaise with the cruise line before I booked to ensure my needs would be met. R was able to answer all of the additional questions I had, regarding port parking and onboard facilities. I found it straight forward and stress free. I would use this company again… Read Full Review

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★★★★★

“Brilliant service. Thank you”

Written on: 18/08/2020 by Ogle382 (1 review written)

Phoned initially for just a quote on Sunday and the concierge was brilliant he answered all my questions cheerfully and quickly.I was so impressed with the service and also the price offered I booked the cruise today.It's not until Feb 2022 but we are already excited.The gentleman in question is a credit to the company… Read Full Review

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★★★★★

“Thanks!”

Written on: 17/08/2020 by Anneliese88 (1 review written)

The agent was fantastic, very helpful and easily contactable via email. I have cruised 20-30 times and had an agency I swore by but her customer service has converted me - Thanks to her!… Read Full Review

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★★★★★

“Help with refund”

Written on: 30/06/2020 by V.L.H. (1 review written)

The concierge was very polite and listened to my problem and suggested a way forward . E-mailed as promised with her contact details as I said I had been waiting on the phone for a long time so I would have a contact who understood the problem… Read Full Review

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★★★★★

“Great ”

Written on: 29/06/2020 by KaylynnLee365 (1 review written)

Very friendly people, easy to book, helpful and a great price for the cruise beating P and o direct. Thanks for your help… Read Full Review

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★★★★★

“Very polite, courteous and helpful”

Written on: 16/06/2020 by Jojowoz (1 review written)

We have booked twice through Cruise 118 and when we saw another company advertising a cruise, I felt I wanted cruise 118 to price match. We got it ever so slightly cheaper, but it was the private transfers and the reassurance of using 118 that swung it. Our cruise is a long way off , Jan 22 but we are already looking forward to it, and the experience made better through booking with 118. The cruise concierge was knowledgeable and helpful. She did not rush or pressure me. Very helpful and very… Read Full Review

Aimeekay's Response to Jojowoz's Review

Written on: 17/06/2020

A friendly and professional lady (Renne). She was so understanding of budget and needs and sought to help any way she could. Pleased we booked with her and will do hopefully again.

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★★★★★

“Excellent Service & Support”

Written on: 17/03/2020 by 304Gallagher (1 review written)

We had booked to cruise the Baltics with P & O through Cruise 118 and were very satisfied with their handling of the booking, January 2019, for our party of 8 As the current climate changed with COVID-19 we were concerned and anxious to how we would stand having over 70's in our party and the Government's ongoing strategies. We contacted Cruise 118, explained to the staff and our fears were allayed from the word go. All our communications both e-mail and by phone were handled very… Read Full Review

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★★★★★

“Excellent friendly service”

Written on: 10/03/2020 by Jax352 (1 review written)

Highly recommend using 118 .com. From start to finish the agent made the experience easy. Having experience nightmare with last 2 cruises where missed connecting flight due to delays it was important to us that we had cruise , flights & pre cruise hotel all booked together. The agent listened to our concerns and put together an itinerant with everything we needed at a great price. They were very knowledgeable and friendly throughout and would not hesitate to use 118 again… Read Full Review

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★★★★★

“ Advice on amendments of my holliday”

Written on: 18/02/2020 by semwogerere (1 review written)

I got good advice regarding amendment of my holiday with NCL cruise line. I had a quick response from the amendment team. … Read Full Review

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★★★★★

“Great professional service”

Written on: 25/01/2020 by Phels777 (1 review written)

I have now made my first booking with Cruise 118 and I was very impressed. The agent dealt with all my queries to a very high level and kept me informed of developments with regards to a particular question which she had to contact the cruise company head office about. I would usually book cruise, flight and hotel independently in order to get a good deal but after not being ATOL protected with the demise of Thomas Cook on our previous cruise it's great to know we have the added protection… Read Full Review

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★★★★★

“Great customer service”

Written on: 16/01/2020

Just booked a cruise with an agent who was extremely helpful and knowledgable in assisting me to make the right choice for my family. Explained everything extremely well and was such a lovely person. Thank you to her. Would highly recommend… Read Full Review

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