Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★☆☆☆☆
1.4 / 5
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Victorian Plumbing www.victorianplumbing.co.uk

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Latest Reviews

★☆☆☆☆

“Extremely poor service!”

Written on: 02/01/2018 by Kieran1958 (1 review written)

Everything I have bought from this company has been either late, wilfully damaged by their transport partners, or faulty. Faulty goods have been refunded at a ridiculously low valuation, despite additional costs for re-tiling when their shower valve had to be replaced as faulty. When I have phoned to complain, as well as the lengthy wait, they have told me a different story each time, there appears to be no record keeping around complaints, so you have to go through the whole thing again. I… Read Full Review

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★☆☆☆☆

“Worst company poor quality ”

Written on: 29/12/2017 by Emersone494 (1 review written)

Would never recommend this company to anyone. Spent over £1000 on ensuite paid extra for next day delivery and instructed plumber to arrive. No delivery came called them and they said everything would be with us he next day. When the items arrived we were still missing the shower door so they sent a new one. they were all on a pallet which the ccouier they use just dumped on my drive. All boxes had some damage to them. When installing there were either parts such as screws and washers missing… Read Full Review

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★☆☆☆☆

“The WORST company I've dealt with”

Written on: 21/12/2017 by Khloeq31 (1 review written)

The customer service is sickening. They sent out a broken product and have been telling me a replacement has been on the way for the past month. I must have spent (no exaggeration) at least 4 hours of multiple phone calls (probably around 8) trying to sort this out as I still am yet to receive the replacement. Ive now been told it was accidentally sent to their warehouse rather than my home. The most recent call, after a 30 minute hold I was hung up on only to have to call and re join the 15… Read Full Review

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★★★☆☆

“Apollo shower enclosure is not fit for purpose”

Written on: 18/12/2017 by rgDaly1952 (1 review written)

The extremely heavy glass door is far too much for the one hinge that takes all the weight. As soon as the door was hung the hinge twisted and dropped. If the hinges were secured through the glass this wouldn't happen but they are only secured on one side of the glass. I cannot believe the poor design. It said "We recommend using a professional installer to fit this enclosure" My plumber has 30 years experience and was happy to explain to me why the hinges will invariably drop. I have not… Read Full Review

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★☆☆☆☆

“Apollo quadrant shower enclosure and tray”

Written on: 15/12/2017 by Warnerhh70 (1 review written)

Terrible.....this has been leaking from both sides of the enclosure door. We are not sure whether this was a manufacturing problem so we contacted Victorian plumbing and sent pictures of the problem who said they would get back to us within 3-5 days....nothing. Our tradesman has been round on a further two occasions to try and rectify the problem to no avail. We got back in contact with Victorian plumbing and sent another email and still nothing. Very poor customer service and still weeks on… Read Full Review

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★☆☆☆☆

“Don't collect pallets”

Written on: 13/12/2017 by Coleman78 (1 review written)

Very long wait on the phone, 20 mins+ every time. Be sure to read the small print - I was left with a rough 6x4 wood frame in my driveway. Their carrier doesn't take away this. Be sure to read the small print before ordering. No cheaper than anyone else on line so I,'ll not be using them again. Next day delivery but costs 30 pounds… Read Full Review

Bentos1976's Comment

Written on: 03/01/2018

I feel I need to comment on this review, I have sold similar products over the internet for 14 years now and In Victorian plumbing’s defence I have never collected a pallet from a customer, the cost of offering this service would be massively expensive and no-one would be happy to pay this additional cost. I have never come across a company that offers this service for the reason explained so this really can’t be something that should be held again VP.

The vast majority of internet companies use pallet networks delivery services and an extra £30 for next day delivery is quite standard, so as long as this was made clear at the point of ordering this is in no way cause for complaint.

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★☆☆☆☆

“Piece of rubbish”

Written on: 11/12/2017 by 1975McKinley (1 review written)

Purchased: Regent Traditional 3/4" Cranked Bath Shower Mixer Only installed a few months ago, but ALL THREE moving parts -- mixer lever, cold tap and hot tap -- have one by one fallen off. In the case of the taps, this led (twice) to gushing water that we had to shut off underneath the bath. Company only interested in sending replacement parts which were identical to the cheap, poorly designed original. Refused to give refund. Will now have to purchase replacement from another company and pay… Read Full Review

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★☆☆☆☆

“What a shower they are”

Written on: 10/12/2017 by omParsons207 (1 review written)

Ordered a shower screen and door. One part had a manufacturing fault so could not use the shower. Still waiting for replacement 3 weeks later. Everyone you eventually speak to is going to get it sorted. Still waiting. What a shower of… Read Full Review

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★☆☆☆☆

“Cheap but still bad value”

Written on: 23/11/2017 by Hmsnelson (2 reviews written)

Ordered a lot of items for my new bathroom. The sink was supplied with the wrong template so my sink cupboard is now unusable the sink has a depression infront of plug hole so therefore the sink never empties. The shower mixer tap leaks when closed and restricts flow when fully open. I have tried so many times to talk to anyone at Victorian Plumbing but the best i have managed is to get emails telling me that all the products are good and it is my fault that things are wrong. Personally and I… Read Full Review

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★☆☆☆☆

“faulty shower apollo enclosure ! do not buy apollo...”

Written on: 24/10/2017 by VanLee300 (1 review written)

we purchased over £2,000 worth of products from victorian plumbing. firstly, the shower door handle was missing secondly, the shower apollo enclosure has 2 leaks on both sides of the shower door. water is pouring out! thirdly, the shower tray has caved in and water gathers in the middle of it do not buy from victorian plumbing we have emailed and called the customer service line over 10 times to no avail they keep throwing it back to us to tale more photos and blaming our fitters our fitters… Read Full Review

Marcjwilliams's Comment

Written on: 30/10/2017

I Purchased 1200x900 Quadrant shower tray and shower enclosure , and a week into using it the shower tray starter dipping in the middle , a now I’m In dispute with Victorian plumbing over the matter and once again they are blaming the fitted the tray is sat directly into a tiles floor with fibre boards under the tiles , never again will use this company,

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★☆☆☆☆

“Would like to leave 0 stars. ”

Written on: 13/10/2017 by Zaidend300 (1 review written)

Absolute joke of a company. I ordered a batch of items from these guys, spending a fair amount of money with them. One of the items didn't arrive, Victorian Plumbing washed their hands of it flat out refused to send a replacement. I had to chase and chase them for communication on what was happening with the investigation as I received no updates. They offer competitive rates, but this comes at a cost. Dreadful, dreadful service. Order from Drench instead, they supplied the rest of my… Read Full Review

Dhansukh's Comment

Written on: 23/11/2017

I have a mini toilet the seat rotting due to manufacture fault at first they were willing to replace free of charge then they chainged mind in professional 2

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★★★★☆

“Very good customer service”

Written on: 08/10/2017 by Kennedy192 (1 review written)

I ordered a showerbath and got it shipped to Spain.All of the customer service staff were very helpful and kept me informed of the bath's progress.The panel arrived slightly damaged, I believe it was the fault of a fork lift operator. Victorian Plumbing sent a replacement within a few days but due to flimsy packaging this too was damaged but we decided to live with it as the damage would be hidden. Overall it was always going to be risky shipping a bath, glass shower screen and panels to Spain… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service”

Written on: 29/09/2017 by kfMurray235 (1 review written)

For me, the mark of a good company is how they respond when things go wrong. On this basis Victorian Plumbing are appalling. I purchased two ceramic sinks with taps, however one of these was no longer required so I initiated a return. As this was my fault I had to arrange and pay for the courier costs, which I accepted. I used a reputable courier, recommended by Victoria Plumbing, and ensured I had suffient insurance on the package. The package was delivered on schedule and I received an… Read Full Review

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★☆☆☆☆

“Ordered £1000+ worth of goods. No Customer Service!”

Written on: 06/09/2017 by GauravD (1 review written)

Ordered £1000+ worth of goods. Delivered swiftly. When bathroom fitter started fitting bath, he noticed panels dont fit. Clear sign of manufacturing fault. Called Victorian Plumbing on a Wednesday, was asked to send photos which I did immediately on same day. 1. Was told I'd get a call within 48 hours by which then manufacturer confirms fault and would receive replacement within a week, no call on Friday so I called VP back. 2. Was told on Friday I'll get a call on Monday, no call on Monday… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 21/07/2017 by DAshley1 (1 review written)

No after sales back up at all! Cheap rubbish that falls apart in months! The manager trained to feed rubbish and excuses! Next stop trading standards!… Read Full Review

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★☆☆☆☆

“Worst customer service experienced”

Written on: 14/05/2017 by pgKincaid377 (1 review written)

Some of the worst after sales customer support I have ever experienced. Reported a faulty product over 3 weeks ago had to contact them several times and was finally sent a replacement part which required me paying for a plumber to replace and the tap is still faulty!! Contacted customer support again and have been told to wait even longer and that they cannot guarantee that a replacement tap will be sent out! Absolutely disgusted by the lack of after sales care given… Read Full Review

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★☆☆☆☆

“Do not use.”

Written on: 13/04/2017 by hxCompton399 (1 review written)

I'm a tradesman and against my better judgement I used Victorian Plumbing to source a slightly uncommon sized bath for a customer. The short version is that after two damaged baths being delivered, I am now having to fight to get a refund. I'm out of pocket anyway due to wasted time and now they are refusing to refund me because they've decided at the last minute they'd like the one bath back so they can repair and re-sell it to some other mug. It's too late as it's gone to the tip with the… Read Full Review

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★☆☆☆☆

“Shocking, dishonest, disingenuous company”

Written on: 01/04/2017 by HeavenCarney242 (1 review written)

I spent thousands with them on a new bathroom order. Delivery was 3 weeks late Many of the products were really low quality. One product, a bath waste cost over £140 and it didn't fit the bath, despite the website claiming it would. I could not get money back after hours on the phone to customer services, even though website was wrong. A waste which did fit was bought elsewhere for £30 as the plumbers were on site and it was needed quickly. I was grossly overcharged for initial delivery… Read Full Review

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★☆☆☆☆

“Awful after sales service !”

Written on: 19/03/2017 by 357Crowley (1 review written)

The toilet seat that I bought had a defective mark on the lid. I notified Victorian Plumbing and sent a photo of the defect. I advised that I would be happy with a discount or replacement but have heard nothing back. Customer Service is very poor !!… Read Full Review

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★☆☆☆☆

“Worse company ever”

Written on: 16/03/2017 by nevets671 (2 reviews written)

Ordered a set of Bath taps and received a towel rail and toilet roll holder! completely wrong items. they arranged to collect the items which took another week but would not send out my taps until they received there towel rail and toilet roll holder. complained and told them I had plumber booked to fit taps in 5 days time . they agreed via email to despatch the taps asap. its now been 8 days and still no sign of taps and plumber postponed yet again. Cant get through on phone and sent multiple… Read Full Review

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