London Property Inspections Gas & Electric Certificates for Landlords Reviews

★★★☆☆
3.2 / 5
56% of users recommend this
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London Property Inspections Gas & Electric Certificates for Landlords

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Latest Reviews

★☆☆☆☆

“Don't use this company”

Written on: 05/02/2019 by hannahkmitchell (1 review written)

My experience with this company has been appalling. I wanted them to do an EICR and gas test on my house. 1. They did not turn up to complete the work at the agreed time. 2. After rescheduling the EICR - the electrician turned up (and seemed high/drunk to my tenants). They took 45 minutes to complete work that should have taken a few hours by a competent individual. I was concerned about this so I asked another electrician to complete the work and they found numerous faults this company did… Read Full Review

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★☆☆☆☆

“THEY TOOK MY MONEY AND NO SERVICE WERE PROVIDED...”

Written on: 26/05/2018 by ark222 (1 review written)

THEY TOOK MY MONEY AND NO SERVICE WERE PROVIDED After doing a company search found out that the address on their website is actually a service virtual office, and that the company is register to someone living in Pakistan. … Read Full Review

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★☆☆☆☆

“A COMPANY YOU DON'T WANT TO DO BUSINESS WITH.”

Written on: 26/05/2018 by KamronMason (1 review written)

A COMPANY YOU DON'T WANT TO DO BUSINESS WITH. … Read Full Review

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★★★★★

“Fast, friendly service. Thanks!”

Written on: 29/03/2018

I ordered a gas safety certificate and electrical certificate through London Property Inspections. They were extremely proactive in arranging the appointment and sent me the certificates shortly thereafter. Pleased with the service!… Read Full Review

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★★★★☆

“Quick booking process, average service, reasonable price”

Written on: 16/08/2017 by KylerRamirez363 (1 review written)

It was relatively easy to make an appointment for a last minute gas and electric certificate (and on a weekend appointment). Communication wasn't overly friendly, however, it's better than the other reviews give credit for. My inspector arrived 30 minutes late without any notice which was rather frustrating. While conducting the tests he was quick to work and it took circa 30 minutes for them to be completed. I received the certificates straight away and the digital reporting system makes… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 23/12/2016 by JaylanKeith (1 review written)

Avoid! Booked this company for a Gas Safety Check and boiler service for our rented flat.The company initially booked their engineer for the wrong time so I had to rebook them for another day. I had already travelled part the way that day so wasted half a day. No apology and NO TELEPHONE CONTACT NUMBER - all communication by email. I was not happy and cancelled the boiler service and just had the gas safety check done. This was 3 months ago. Despite numerous emails I have not received a reply… Read Full Review

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★☆☆☆☆

“Despite a flashy site and nice simple pricing, I later...”

Written on: 18/10/2015 by Allen480 (1 review written)

Despite a flashy site and nice simple pricing, I later discovered this company is little more than a person operating from their bedroom with a string of 'engineers' that they use. The contact number on their site is disconnected 'warning already!', and emails take days to respond, if you're lucky enough to get a response. The engineer missed the first appointment and turned up 4 hours late when this was eventually rebooked. They barely spoke English and told me the safety checks had failed and… Read Full Review

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★☆☆☆☆

“Failed to deliver”

Written on: 27/06/2015 by fmMay449 (1 review written)

An easy booking process certainly fooled me; the engineer turned up, conducted his survey and left promising a 48 hr turnaround for the certificates. Nothing heard as yet - two weeks later. Customer services do not respond and the number is utterly useless. In a market with so much competition, I will be surprised if this company remains around for long. Not recommended in the slightest… Read Full Review

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★☆☆☆☆

“FAILED TO PRODUCE A REPORT - 1MTH LATER!”

Written on: 07/10/2014 by Gilllh20 (1 review written)

Do not use this company! I have been chasing a report since 11 Sept, no positive response from customer services, no contact number, money taken but failed to deliver!… Read Full Review

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★☆☆☆☆

“The worst company I have experienced”

Written on: 21/07/2014

Similar to the below complaints - basically booking/paying is easy, after that it becomes a nightmare. No-one turned up, no-one can be contacted (the email addresses don't work and there is no number I could find) and you just pay your money into a black hole. I did get a reply via the online message thing several hours after the missed appointment simply asking if they could come the next day instead. I used this company 2 years ago with no problems (like others) but it has changed hands (the… Read Full Review

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★☆☆☆☆

“Poor customer service- cant reach them !!”

Written on: 04/06/2014 by Fraziergb119 (1 review written)

Similar complaint. Appointment has been scheduled. The engineer has not showed up. Cant call them. Online support offline. I have paid already. very frustrating… Read Full Review

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★☆☆☆☆

“Non-existant customer service too!!”

Written on: 06/05/2014 by nhBateman485 (1 review written)

I completely concur with the reviewer below. Have used LPI for last three years and have always found them efficient. This time it is a completely different ball game. I left instructions to arrange a time with my tenants direct - an engineer who cannot speak English has now called me five times even though I told he needs to call the tenants. I have sent emails and a message via the website asking for LPI to call me. I have now asked for a refund and still no-one is calling me back!! I… Read Full Review

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★☆☆☆☆

“Non-existant customer service”

Written on: 11/04/2014 by dsrolph (2 reviews written)

Avoid this company at all costs. If you think you're going to get a great deal and its going to be a simple straightforward service think again. Its easy enough to enter the details of what you want and to pay. After that you're on your own. Try calling their help number and it tells you to talk to their team via their online chat service (initiated from the same page you got the number from, but after you've paid for the inflated price of a call). The chat service then doesn't work. If you get… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 07/04/2014 by ClarissaDavenport (1 review written)

Promise a next day service but we've waited 2 weeks for our EPC to be sent to us - and we've already paid for. There is no way to contact the company - the live chat is 'offline' and the phone number just plays a recorded message telling me to go to the website for support. Very frustrating… Read Full Review

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★☆☆☆☆

“Cheap but unreliable ... non-existent customer service”

Written on: 26/03/2014

As with other reviewers ... I have used LPI for the last 3 years. But this year (March 2014) there service level has dropped considerably. Will avoid them in future. They have taken the full payment for gas safety cert and boiler service, but I have not heard anything back from them for over a week. And no sign of that gas certificate (normally they email a soft copy)! As a landlord this is a very big issue as the liability rests with me if something happens at the property. There is no… Read Full Review

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★★☆☆☆

“Very poor customer care...”

Written on: 13/03/2014 by 192Myers (1 review written)

They are cheap but that is for a reason. I have used them four times but this will be my last... too much hassle chasing for paperwork and making sure an engineer turns up. The documents on the web service are missing, the chat service is NOT live and no one responds and when you ring no one picks up either… Read Full Review

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★☆☆☆☆

“Very bad service Avoid these people”

Written on: 17/02/2014

They turned up on time for a gas boiler safety check and service The visit took less than 15 mins including the service Now more than ten months later despite numerous calls and emails I HAVE NEVER RECEIVED THE CERTIFICATE… Read Full Review

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★★★★★

“Excellent service for CP12 landlords gas safety...”

Written on: 17/12/2013 by FF42 (1 review written)

I have used London Property Inspections on several occasions and have always found them to be efficient and pleasant to deal with. This time was no exception: appointment was booked on-line and confirmed over email. Engineer was punctual and called 20 minutes before arriving, as agreed. He was friendly, polite and efficient. CP12 cert was emailed over. Only thing I wasn't as keen on was the 'live chat' function for on-line ordering. There was no option to talk to someone on the phone… Read Full Review

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★★★★☆

“Fast, efficient service”

Written on: 10/12/2013 by preet99 (1 review written)

Easy to book and the appointment was confirmed very quickly. I am a landlord and the tenant was happy with the service- on time as per booking and weekend appointments available. The gas certificate was emailed to me immediately. Very happy with the service and will definately use again. The website kept crashing when I was trying to book- that was the only downside, but I got there in the end!… Read Full Review

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★★★★★

“boiler working great!”

Written on: 10/12/2013 by jdingle (1 review written)

Really helpful and friendly service got our heating back up and running super fast… Read Full Review

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