MSG Cars www.msgcars.co.uk

MSG Cars www.msgcars.co.uk
★★★★★
4.7
95.0% of users recommend this
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Latest Reviews

“Great Customer Service”

★★★★★

written by ThomasHanna on 21/03/2016

Me being a very impatient customer I thought I would have annoyed the customer sales lady but nothing was too much trouble. Great fast responses to emails and calls. Would most definatly recommend to anyone. Thanks MSG thanks to you I have a lovely new car :) A* for Kelle who dealt with me!

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“credit check without permission”

★☆☆☆☆

written by XavierSerrano103 on 10/03/2015

I spoke to a guy who had sent me an email saying I had been 'pre-approved'. I called him and asked for some prices but was very clear I didn't want him to carry out a credit check as I was still getting quotes for a vehicle. He called me back and said I had been refused credit for a truck but he could probably get away with getting me approved on a 4x4. So essentially, he pushed through a credit check and it was refused, leaving a negative mark on my credit rating. His excuse was that I had ticked a box online agreeing to a credit check, which is true, however when he asked me for my bank details to perform a credit check, I refused to give them and made it clear that I didnt want any checks carried out before they gave me a price. I am now going to find it even more difficult to obtain credit thanks to MSG cars. I won't be going back to them in the future.

Msgteam's Comment

Written on: 05/05/2015

Hi there.
The details we had for you were a result of you completing our online 'Application Form' which you provided us with details that includes personal details, employment details and your current and previous addresses. Prior to hitting the submit button we ask 'Applicants' to enter their initials to confirm they are also aware of our terms and conditions. A link is also provided alongside this final box for a quick click to read. We are not hear to waste any of our customers time let alone our own and so upon submit we send your 'Application' to one of the major funders we use that also offers some of the best rates in the market depending on the customers profile. So unfortunately you have possibly got the wrong end of the stick as it isn't the case we sent an application through without you telling us to as it was done the instant you hit apply now.
Please also having one search on your file doesn't cause you to get declined. Having unpaid finance is what cause the problem.
Without your real name i cannot find you on our system but in essence it sounds like we Approved your finance yet this wasn't sufficient for you? Please call in if you would like to discuss any further we will always look to resolve any issues that possible customers might have.

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“Do not use ”

★☆☆☆☆

written by Johnathonmerry on 23/07/2014

DO NOT TRUST SHOCKING WORST COMPANY EVER

Live2Die's Response to Johnathonmerry's Review

Written on: 19/04/2015

It would help if some details could be given.

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Msgteam's Response to Johnathonmerry's Review

Written on: 05/05/2015

Sorry - can't win them all! Responsible lending is in place to protect you the consumer so if by declining your application we are shocking worst company ever then i guess we will have to live with it.

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“A Company That Says Yes !!!!”

★★★★★

written by Gary_I on 02/07/2014

Ever been in a situation where your job changes, you lose your company car & become office based & suddenly your without a car, your credit is poor so can't get finance & end up buying a cheap run-around your sure is dangerous & you don't want your kid in it at all? Well, we have just had that scenario, we had applied to 4/5 other companies & because of our credit history, yes we know it's our fault but not everyone just chooses to ignore bills, some of us had no option during the dark days of the recession,it was either feed the kids or pay the credit card, anyway, after scouring the internet we found MSG cars and FINALLY a company that does say yes, we dealt with a person who was excellent, completely faultless from start to finish, he found us a company that was willing to accept us, yes a slightly higher rate but in their eyes they are taking a risk on us so we accept that, but the payments are manageable, he helped us choose a car, dealt with the garage, kept us informed & kept everything simple. Well, we are now the proud owners of a Vauxhall Insignia CDTi 59 plate, we love it, I'm happier as its a 5-star safety rated car, the wife loves the colour & my daughter loves that she has electric windows in the back. It's great that there are companies out there for folks in our position, yes we've made mistakes in the past on our credit files but sometimes it's for the best of reasons.

Mrk87's Response to Gary_I's Review

Written on: 29/07/2014

Hi do you mind me asking how much you are paying per month for your car with this company? I am also looking at the same car and I'm the same situation as yourself.

Thanks

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“Excellent ”

★★★★★

written by on 27/06/2014

With a very poor credit record i didn't honestly expect much especially after trying all the others . In a less than a week i am now ready to pick up a cracking car , yes I'm paying over the odds per month but that is my fault nobody elses . My advisor was very friendly , very efficient and always prompt to reply to calls / emails . I now intend to use this second chance to sort my adverse credit and all thanks to the guys at MSG

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“MSG PLEASE DO NOT TRUST”

★☆☆☆☆

written by Lacroix423 on 13/06/2014

MSG claim that they are different from all the other companies offering finance in this sector but unfortunately they are not. They are very pleasant on the telephone but never call when they say they will. It appears that they ' string you along ' for many days stating that they will receive a decision in minutes from the underwriters when in point of fact one never materialises. They do not appreciate that the people that they deal with are human beings and probably human beings that have been let down by other companies similar to them but this does not seem to hold much credence. Please do not put yourself through the anguish of constant telephone calls to them and receiving promises that do not materialise. Had they have been honest from the onset it would have made a considerable difference.

Msgteam's Comment

Written on: 05/05/2015

Apologies for your experience. We get instant decisions from most of our funders who operate in the poor credit specialist market but our staff will always look to try every possible avenue for customers. Sometimes this can mean a day or 2 even as much more information is required.

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“Great Service”

★★★★★

written by Stuart_N on 29/05/2014

After so many let downs in the past. I came across MSG in a online search and liked the sound of there website so I decided to give it one more go to try obtain finance for the car I wanted. I have to say MSG where on the money with the service they provided me with,They where in constant contact via either telephone and email I was very open about bad credit history and they said they would help me. I dealt with a gentleman all the way through who was absolute legend through all my moaning and constant questions never failed to answer me through my constant worrying,He is absolute credit to MSG deserves great credit for the job he does for his customer goes above and beyond to help you. Would highly recommend MSG to anyone as I am due to pick up my new car tomorrow after the great work they did for me.:) Thanks MSG  Stuart N

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“Can't thank them enough!!!”

★★★★★

written by on 08/05/2014

I have been looking for car finance for quite a while. In all honesty I have a poor credit history! Stuck in a rut where I couldn't get credit to begin rebuilding it (if that makes sense) have applied for all sorts of credit - always same answer! Then I came across msg cars, thought is apply as I had nothing to lose. Didn't expect a response too be honest or if I was to get a response I was expecting the usual sorry we are unable to help!! However how wrong was I??? I had an email off a lady who said she would contact me the next day! Mmmmmmm wasn't convinced! Then true to her word she contacted me! I explained situation - past credit history - that I was now in a decent paid job but not able to buy a decent newish car in full! An advisor took all my details and told me I had been approved! Again very dubious - sounded too good too be true! But never the less I went along with it. As you're doing now - I scoured the net for reviews - saw one stating someone had been told they were approved then it didn't happen - even after they had put £100 reserve on their chosen car!! I was mortified! I rang Hilda to ask about the review and she said as long as you are 100% honest on application form you have nothing to worry about! Mmmmmmm again wasn't sure if I was doing the right thing!! Anyway I found a car or should I say my dream car!! Emailed the details over to her who then checked it all out for me. and went along to see the car and of course fell in love with it! But I just couldn't shake off the horrible feeling of it's never going to happen! I'll never get the finance!! I decided to put a £100 reserve on the car even though I was full of doubt! That was Tuesday and on Friday I am going to collect my mini convertible! I feel bad having my doubts in what she was saying and I'm only human. She promised me everything would be okay and it is! She was there whenever I had a question! I'm still so shocked to think I have finally managed to get finance on my dream car!! The only person I have to thank for that is this advisor!! If you are 100% truthful on your application and she says you're approved then you're approved!! Can't praise or thank MSG cars enough!!!

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“Fast and very easy to use !!”

★★★★★

written by on 30/04/2014

Very Very Happy Customer,,, I came across MSG whilst wondering if I wanted a new car. After filling in their very simple online form I was contacted by them over the phone. Within 2 working days I had picked up my new car. No hassle it was that simple. Can highly recommend.

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“fantastic professional service”

★★★★★

written by on 20/04/2014

The advisor is a legend!! she has been so patient with us, and thankfully never gave up we have just collected our new car, and this wouldnt have happened without her help great company to work with, will definitley use in the future

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“Totally reassuring and professional. ”

★★★★★

written by Tashey76 on 11/04/2014

Hi. I never normally write reviews but simply had to about MSG cars. I didn't think I could get finance and especially for the car I really wanted. I got excepted and within 3 days the money was paid out. I was kept informed on every step. Very friendly and helpful staff. Would really recommend. Thank you to all at MSG. Will be back when I need to upgrade!!!

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“Absolutely Amazing!”

★★★★★

written by Michaelafox90 on 10/04/2014

Didn't think i'd be able to get car finance, and MSG made it all possible! Picking up my new car on Saturday! Absolutely brilliant company and really friendly staff. Thanks so much!! Would most definitely recommend to anyone with bad credit who thinks they can't get a car. Everything was done via phone, email and fax with no hassle. Overall everything took about 3 days from start to money being paid to the car garage! Amazing.

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“Just what we needed - Thanks”

★★★★★

written by joogles on 01/04/2014

Thanks to the advisor at MSG everything was taken care off, it was straight forward, he kept us right along the way, told me a few cars I couldnt have but also told me lots which I could have !!! All in all I would recommend MSG to others, bit more APR but at the end of the day nothing worse being turned down by finance companies. We would happily deal with MSG for our next car, Many thanks.

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“Great Company Great Service”

★★★★★

written by Oakerthorpe on 01/04/2014

From the first enquiry, to the conclusion of the purchase, the company were first rate. When you hear someone say 'no problem' you tend to think the worst, but everything was very easy and the transaction went through with the minimum of stress for me. There were no problems, and everything told to me was accurate and spot on. I cannot praise the staff enough, I would like to name them but rules dictate otherwise. I hope to use them again in the future, and will buy another car through them without any hesitation. Well done to you all.

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“Excellent Service”

★★★★★

written by JonahWoodward on 31/03/2014

I dealt with a gentleman called Antony and the service that he provided was exceptional. The whole process has been painless and the person has been on hand, via the phone, the whole time to answer my questions and advise me throughout. On top of that he listened to what I needed and gave guidance on a car, which was perfect for my needs. I have picked the car last Saturday and I am extremely happy with the car. I cant praise him enough and would 100% use this company again!

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“Excellent service, highly recommended!”

★★★★☆

written by Marara82 on 31/03/2014

Very happy with the service that MSG provide, cannot fault any aspect of the process. Dealt with an advisor who was so helpful, efficient and professional and got me the car I've wanted for ages. Extremely pleased with everything, would use again and recommend to everyone. Thank you MSG and keep up the good work!

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“Excellent Customer Service”

★★★★★

written by rw76 on 29/03/2014

Excellent customer service from the advisor @ MSG - friendly, knowledgeable and always keen to help get the best deal and handhold you through the process. Non status rates are generally not good but this is expected for a loan of this type - the idea is encourage you to pay the loan back earlier and this is always been their advice. Would definitely recommend to someone who was in the unfortunate predicament of a poor credit rating trying to get back on their feet.

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“great service ”

★★★★★

written by Putnam3 on 27/03/2014

Completely trouble free from start to finish. Really did not think I'd get at finance from anyone but MSG came through for me. Interest rates are a bit high but that's the price you pay for having a poor credit rating. The staff member I had was so helpful couldn't fault the service.

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“Car Purchase Loan”

★★★★★

written by Jakeemma on 25/03/2014

Excellent service from start to finish. I needed to get something sorted as quickly as possible, they spoke to the dealer directly and advised them of what was needed. Paperwork was emailed to me and returned, dealer was paid out within 3 days. Impressed with the follow up .

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“amazingly helpful”

★★★★★

written by johnny717 on 20/03/2014

great company very helpful and knowlegable and will go that extra step to help you the best they can the person we spoke to n particual was very helpful and got me the best deal posible to suit my needs would reccomend them to anybody

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