MSG Cars Reviews - www.msgcars.co.uk

★★★★★
4.7 / 5
95% of users recommend this
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Latest Reviews

★★★★★

“Great Customer Service”

Written on: 21/03/2016 by ThomasHanna (1 review written)

Me being a very impatient customer I thought I would have annoyed the customer sales lady but nothing was too much trouble. Great fast responses to emails and calls. Would most definatly recommend to anyone. Thanks MSG thanks to you I have a lovely new car :) A* for Kelle who dealt with me!… Read Full Review

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★☆☆☆☆

“credit check without permission”

Written on: 10/03/2015 by XavierSerrano103 (1 review written)

I spoke to a guy who had sent me an email saying I had been 'pre-approved'. I called him and asked for some prices but was very clear I didn't want him to carry out a credit check as I was still getting quotes for a vehicle. He called me back and said I had been refused credit for a truck but he could probably get away with getting me approved on a 4x4. So essentially, he pushed through a credit check and it was refused, leaving a negative mark on my credit rating. His excuse was that I had… Read Full Review

Msgteam's Comment

Written on: 05/05/2015

Hi there.
The details we had for you were a result of you completing our online 'Application Form' which you provided us with details that includes personal details, employment details and your current and previous addresses. Prior to hitting the submit button we ask 'Applicants' to enter their initials to confirm they are also aware of our terms and conditions. A link is also provided alongside this final box for a quick click to read. We are not hear to waste any of our customers time let alone our own and so upon submit we send your 'Application' to one of the major funders we use that also offers some of the best rates in the market depending on the customers profile. So unfortunately you have possibly got the wrong end of the stick as it isn't the case we sent an application through without you telling us to as it was done the instant you hit apply now.
Please also having one search on your file doesn't cause you to get declined. Having unpaid finance is what cause the problem.
Without your real name i cannot find you on our system but in essence it sounds like we Approved your finance yet this wasn't sufficient for you? Please call in if you would like to discuss any further we will always look to resolve any issues that possible customers might have.

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★☆☆☆☆

“Do not use ”

Written on: 23/07/2014 by Johnathonmerry (1 review written)

DO NOT TRUST SHOCKING WORST COMPANY EVER… Read Full Review

Live2Die's Response to Johnathonmerry's Review

Written on: 19/04/2015

It would help if some details could be given.

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Msgteam's Response to Johnathonmerry's Review

Written on: 05/05/2015

Sorry - can't win them all! Responsible lending is in place to protect you the consumer so if by declining your application we are shocking worst company ever then i guess we will have to live with it.

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★★★★★

“A Company That Says Yes !!!!”

Written on: 02/07/2014 by Gary_I (1 review written)

Ever been in a situation where your job changes, you lose your company car & become office based & suddenly your without a car, your credit is poor so can't get finance & end up buying a cheap run-around your sure is dangerous & you don't want your kid in it at all? Well, we have just had that scenario, we had applied to 4/5 other companies & because of our credit history, yes we know it's our fault but not everyone just chooses to ignore bills, some of us had no option during the dark days of… Read Full Review

Mrk87's Response to Gary_I's Review

Written on: 29/07/2014

Hi do you mind me asking how much you are paying per month for your car with this company? I am also looking at the same car and I'm the same situation as yourself.

Thanks

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★★★★★

“Excellent ”

Written on: 27/06/2014

With a very poor credit record i didn't honestly expect much especially after trying all the others . In a less than a week i am now ready to pick up a cracking car , yes I'm paying over the odds per month but that is my fault nobody elses . My advisor was very friendly , very efficient and always prompt to reply to calls / emails . I now intend to use this second chance to sort my adverse credit and all thanks to the guys at MSG… Read Full Review

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★☆☆☆☆

“MSG PLEASE DO NOT TRUST”

Written on: 13/06/2014 by Lacroix423 (1 review written)

MSG claim that they are different from all the other companies offering finance in this sector but unfortunately they are not. They are very pleasant on the telephone but never call when they say they will. It appears that they ' string you along ' for many days stating that they will receive a decision in minutes from the underwriters when in point of fact one never materialises. They do not appreciate that the people that they deal with are human beings and probably human beings that have… Read Full Review

Msgteam's Comment

Written on: 05/05/2015

Apologies for your experience. We get instant decisions from most of our funders who operate in the poor credit specialist market but our staff will always look to try every possible avenue for customers. Sometimes this can mean a day or 2 even as much more information is required.

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★★★★★

“Great Service”

Written on: 29/05/2014 by Stuart_N (1 review written)

After so many let downs in the past. I came across MSG in a online search and liked the sound of there website so I decided to give it one more go to try obtain finance for the car I wanted. I have to say MSG where on the money with the service they provided me with,They where in constant contact via either telephone and email I was very open about bad credit history and they said they would help me. I dealt with a gentleman all the way through who was absolute legend through all my moaning… Read Full Review

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★★★★★

“Can't thank them enough!!!”

Written on: 08/05/2014

I have been looking for car finance for quite a while. In all honesty I have a poor credit history! Stuck in a rut where I couldn't get credit to begin rebuilding it (if that makes sense) have applied for all sorts of credit - always same answer! Then I came across msg cars, thought is apply as I had nothing to lose. Didn't expect a response too be honest or if I was to get a response I was expecting the usual sorry we are unable to help!! However how wrong was I??? I had an email off a… Read Full Review

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★★★★★

“Fast and very easy to use !!”

Written on: 30/04/2014

Very Very Happy Customer,,, I came across MSG whilst wondering if I wanted a new car. After filling in their very simple online form I was contacted by them over the phone. Within 2 working days I had picked up my new car. No hassle it was that simple. Can highly recommend… Read Full Review

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★★★★★

“fantastic professional service”

Written on: 20/04/2014

The advisor is a legend!! she has been so patient with us, and thankfully never gave up we have just collected our new car, and this wouldnt have happened without her help great company to work with, will definitley use in the future … Read Full Review

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★★★★★

“Totally reassuring and professional. ”

Written on: 11/04/2014 by Tashey76 (1 review written)

Hi. I never normally write reviews but simply had to about MSG cars. I didn't think I could get finance and especially for the car I really wanted. I got excepted and within 3 days the money was paid out. I was kept informed on every step. Very friendly and helpful staff. Would really recommend. Thank you to all at MSG. Will be back when I need to upgrade!!!… Read Full Review

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★★★★★

“Absolutely Amazing!”

Written on: 10/04/2014 by Michaelafox90 (1 review written)

Didn't think i'd be able to get car finance, and MSG made it all possible! Picking up my new car on Saturday! Absolutely brilliant company and really friendly staff. Thanks so much!! Would most definitely recommend to anyone with bad credit who thinks they can't get a car. Everything was done via phone, email and fax with no hassle. Overall everything took about 3 days from start to money being paid to the car garage! Amazing… Read Full Review

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★★★★★

“Just what we needed - Thanks”

Written on: 01/04/2014 by joogles (1 review written)

Thanks to the advisor at MSG everything was taken care off, it was straight forward, he kept us right along the way, told me a few cars I couldnt have but also told me lots which I could have !!! All in all I would recommend MSG to others, bit more APR but at the end of the day nothing worse being turned down by finance companies. We would happily deal with MSG for our next car, Many thanks… Read Full Review

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★★★★★

“Great Company Great Service”

Written on: 01/04/2014 by Oakerthorpe (1 review written)

From the first enquiry, to the conclusion of the purchase, the company were first rate. When you hear someone say 'no problem' you tend to think the worst, but everything was very easy and the transaction went through with the minimum of stress for me. There were no problems, and everything told to me was accurate and spot on. I cannot praise the staff enough, I would like to name them but rules dictate otherwise. I hope to use them again in the future, and will buy another car through them… Read Full Review

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★★★★★

“Excellent Service”

Written on: 31/03/2014 by JonahWoodward (1 review written)

I dealt with a gentleman called Antony and the service that he provided was exceptional. The whole process has been painless and the person has been on hand, via the phone, the whole time to answer my questions and advise me throughout. On top of that he listened to what I needed and gave guidance on a car, which was perfect for my needs. I have picked the car last Saturday and I am extremely happy with the car. I cant praise him enough and would 100% use this company again!… Read Full Review

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★★★★☆

“Excellent service, highly recommended!”

Written on: 31/03/2014 by Marara82 (1 review written)

Very happy with the service that MSG provide, cannot fault any aspect of the process. Dealt with an advisor who was so helpful, efficient and professional and got me the car I've wanted for ages. Extremely pleased with everything, would use again and recommend to everyone. Thank you MSG and keep up the good work!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 29/03/2014 by rw76 (1 review written)

Excellent customer service from the advisor @ MSG - friendly, knowledgeable and always keen to help get the best deal and handhold you through the process. Non status rates are generally not good but this is expected for a loan of this type - the idea is encourage you to pay the loan back earlier and this is always been their advice. Would definitely recommend to someone who was in the unfortunate predicament of a poor credit rating trying to get back on their feet… Read Full Review

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★★★★★

“great service ”

Written on: 27/03/2014 by Putnam3 (1 review written)

Completely trouble free from start to finish. Really did not think I'd get at finance from anyone but MSG came through for me. Interest rates are a bit high but that's the price you pay for having a poor credit rating. The staff member I had was so helpful couldn't fault the service… Read Full Review

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★★★★★

“Car Purchase Loan”

Written on: 25/03/2014 by Jakeemma (1 review written)

Excellent service from start to finish. I needed to get something sorted as quickly as possible, they spoke to the dealer directly and advised them of what was needed. Paperwork was emailed to me and returned, dealer was paid out within 3 days. Impressed with the follow up… Read Full Review

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★★★★★

“amazingly helpful”

Written on: 20/03/2014 by johnny717 (1 review written)

great company very helpful and knowlegable and will go that extra step to help you the best they can the person we spoke to n particual was very helpful and got me the best deal posible to suit my needs would reccomend them to anybody… Read Full Review

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