written by MBoal on 19/08/2022
Guys just finishing installation of my windows today. Great job, professional, they took a pride in their workmanship. Clean, tidy workers. Would highly recommend
written by Magliocco on 15/07/2022
I'm only reading these reviews after having work done by Focus. To be honest if I had read these reviews first I probably would have went elsewhere. Having said that, I did go with them and I honestly can't fault them. There was a minor problem which I reported to then and the promised someone would be out b4 they closed for the 12th fortnight and guess what. He came, fix the problem and I was happy with the service received.
written by 31Howell on 25/12/2017
I had a sunroom installed by Focus Windows NI - fantastic job and would difinately reccomend them. From their sales to their builders excellent workmanship.
written by Fateth on 10/05/2017
Booked an appointment for a quote, did not turn up . I phoned and they did not even remember details said would have to check they then I presume realised what they had done and said they would contact the representative who was to call, He did not even apologise and made very woolly excuses!!!!! Not impressed!!!!
written by pzMcDougall461 on 09/10/2016
My mother was getting a slated roof put on her conservatory..this so called 'professional' company took her money and told her she didn't need planning permission.A quick phone call to the planning office confirmed she did..Stole her deposit when she decide to go with a more trustworthy and reliable company.. Stole the money of a 65 year old woman...My advice is AVOID!!!!!
written by Koicarp2 on 30/05/2016
I had guttering and doors supplied and fitted by focus and can honestly say it was a first class job and the fitters were first class. My only problem is I have asked for a quote for a conservatory roof conversion to a sunroom . A representative came to my house to carryout an inspection but after 4 phone calls and 2 months later I'm still waiting. I was able to get a quote from another company within an hour. Feel let down and can't understand why ?
written by Wh1te on 11/05/2016
Excellent service throughout the whole process beginning with consultation with sales consultant right through to work being completed. Workmen were punctual, efficient and courteous. No complaints at all.
written by on 09/02/2016
During a cold call when the salesman asked to speak to my elderly mother by name and was told she wasn't interested in windows and not to call back he persistedly asked to speak to her and used the phrase 'is she not able to speak for herself'. With sales tactics like that it is unsurprising that this business needs to make cold calls.
written by Simpson111 on 26/01/2016
Absolutely disgusted by my treatment. It started by being told by the salesman to leave a window open and a power lead available so that the installers could plug into it. They in fact use BATTERY operated power tools. After paying my deposit and waiting for 7 weeks without a contact from Focus for an date that the work would commence, I rang them and was given a date 2 weeks down the line. I took a day off work and waited in. They never turned up. I rang and was told that they would be out on Friday. I waited in. By lunchtime the fitters still hadn't turned up. I rang and was told that they had been delayed in traffic but were on their way. An hour later 1 fitter turned up and told me that they hadn't been delayed, but were actually on another job and he had been sent round to make a start. I told them to forget about it and they offered a £100 reduction. A further 3 days were taken to complete the job. In between times they had broken a garden lamp and broken all the retaining clamps on the soil pipe at the back of the house by putting ladders against it. This nearly fell through my greenhouse. They nailed the soffit and facia to the existing wood when the whole point was to replace it. None of them must have heard of spirit levels and several of the down spouts are fitted at an angle, there are bulges in the boards and to top it all off, after 3 months I am still without a shred of paperwork or guarantee. DO NOT USE THEM ... CHANCERS
written by on 17/07/2015
I had 3 large windows fitted at the end ofApril. They were satisfactory I was a little disappointed at the damage to the window surrounds and I have to have them filled and painted.Despite several phone calls and promises I am still waiting for the outside sills to be fitted!Very disappointed in this part of the service.
written by Juliety376 on 07/08/2014
What a fantastic job focus windows have done for me. I wrote a review 6 months ago about the brilliant job they made of putting new windows in my whole house, NOW I've has a new front door put in. What can I say - the old door was off to the side. The new door was centralised for me and hinged the opposite way. Brilliant. The installation guys were the same ones who did the windows. They remembered my husband was disabled and made a point of saying hello to him and asking after his health. A great touch. They were professional, quick and clean. I could not have asked for better. The time taken and help given before ordering my door was fantastic. Would DEFINATELY recommend to anyone ( and have already ) A THOUROUGHLY PROFESSIONAL JOB DONE
written by Gerry56a on 01/08/2014
This says it all: The windows are in and the boys have done a fantastic job. It makes such a difference yet the windows look as though they were always there. I've never seen anyone work as hard as Craig. Very good team work, excellent work, mannerly, respectful and friendly. We are very pleased with the job. I'm recommending you to friends and family
written by DeniseAndrews on 28/07/2014
Have just had windows and a front door fitted by Craig McAllister from Focus Windows NI and found him to be very pleasant and excellent at his job. Both the units fitted and the fitter were first class. Excellent job all round. Thank you Focus and especially Craig.
written by Bigjim1961 on 28/11/2013
Very disappointed with the service I've received from this company. I had decided to replace my fascia and guttering and made arrangements for the rep to call to my home,he failed to turn up and never contacted me,was giving a feeble excuse and made another appointment. Was once again let down prior to work being carried out,finally work was completed and payment was made. Four weeks have passed and I'm still waiting to have a small piece of trim fitted to the canopy of my home,as the finish was not very professional,failed again to turn up on Monday morning 25.11.13. Today Thursday 28.11.13 now later afternoon and I'm still waiting and still haven't received my receipt or guarantee even through I have made numerous calls to the company requested it. All said and done I wouldn't recommend this company to anyone.!!
Written on: 10/11/2014
I also had fascia and guttering completed by this company and am very annoyed with the poor workmanship and after-sales from these people. Three times I have had them out to rectify their mistakes. I phone and am promised they will be out on a certain date / time and they do not show - they always have another job they have been held up on, an emergency has just come up etc... I will be writing a negative review about this company soon and would not recommend them to anyone.
written by traceyballyclare on 31/08/2013
Yesterday i got a new upvc front door as my old one was wooden and i wanted it replaced to match the rest of the house with upvc. I am very pleased with the work that was put into the door and the service i got was excellent. To say the fitter was pleasant is an understatement. He was friendly, chatty, witty and cleaned up well after him, left nothing behind. Great service, would expect this from anyone that comes to my house to do a job but you dont always get that, with this company you do. Would definitely use again if i every get round to changing my windows. Good price as well, a lot cheaper than other companies i looked at. Highly recommended. Thanks.
written by nicholamccbelfast on 13/08/2013
I recently got my whle house pvc windows white georgian bar , frount n back door n gorgiz large french georgian bar doors n my kitchen ! They cam on time wer lovely people n cleand up after them ! Ther was no damage done 2 my house! I wud totally recomend this firm 2 others as my house not only luks like a dif house but the diferece n heat n noise is conciderable noticable ! Very happy xostomer :-D
written by Mammaduck on 17/06/2013
I have just had new windows installed throughout my whole house. What a job they made of it. The fitters were extremely pleasant, Efficient and CLEAN. They had the job done in a day. I must say for the price i paid the windows, and workmanship id SUPERB. I would give them 150 out of 100 if i could. I would certainly recommend them to ANYONE. I couldn't find ANYTHING i didnt like about this company from the initial contact to the completion of the job. WONDERFUL, i am absolutely delighted.
written by PADDYHERALD on 16/04/2011
HAVING READ THE PREVIOUS REVIEWS ON HOW PROFESSIONAL FOCUS WINDOWS N.I. HAD BEEN, I THOUGHT I CAN'T POSSIBLY GO WRONG, AFTER ALL I WAS ONLY WANTING PVC GUTTERING AND FACIA BOARDS FITTED. SO I ARRANGED FOR THEM TO CALL OUT AND QUOTE FOR THE JOB, WHICH THEY DID RELATIVELY QUICKLY. I WAS HAPPY ENOUGH WITH THE PRICE, NOT SURE IF IT WAS COMPETITIVE OR NOT BECAUSE I HAD NOT PRICED IT WITH ANYONE ELSE, SO A SHORT TIME LATER I GAVE THEM THE ORDER. ABOUT 3/4 WEEKS LATER THEY ARRANGED TO CARRY OUT THE WORK, WHICH THEY CARRIED OUT SWIFTLY IN TWO AND A HALF DAYS, WHICH I THOUGHT WAS INCREDIBLY QUICK CONSIDERING THE SHAPE STLY AND SIZE OF MY BUNGALOW. HOWEVER WHEN I ARRIVED HOME TO INSPECT THE JOB, IT SOON BECAME CLEAR AS TO HOW THEY COULD CARRY OUT A JOB LIKE THIS IN SUCH A SHORT TIME. THE WORKMANSHIP WAS VERY DISSAPOINTING WITH THE JOINS IN THE CORNER NOT EVEN CLOSE, DOWNPIPES 3" AWAY FROM THE GUTTER, AND THIS IS JUST THE TIP OF THE ICEBERG. I IMMEDIATLEY WRANG THEM TO ASK THE SALES MAN TO COME AND INSPECT THE JOB FOR HIMSELF, WHICH HE DID IMMEDIATELY AND FOUND ALL THE SAME FAULTS WHICH I HAD. TO THEIR CREDIT THE FOLLOWING WEEK, THEY SET ABOUT CORRECTING THESE PROBLEMS, AND AFTER 2 DAYS WORK HAD SAID THEY WERE FINISHED.
BUT YET AGAIN MORE PROBLEMS. WE NOW HAD WATER COMING OUT FROM BEHIND THE FACIA BOARDS WHEN IT RAINED, AS THEY HAD NOT BEEN SEALED PROPERLY, AND ALSO SOME OF THE OTHER WORKS HAD STILL NOT BEEN CORRECTED. THEY DID HOWEVER MEET WITH ME AGAIN AND PROMISED THAT 2 WEEKS FROM THAT DAY THAT THEY WOULD BE BACK TO PUT IT RIGHT AND GIVE THE FACIAS A SERVICE CLEAN, SO I MADE THE MISTAKE OF SIGNING THE JOB OFF. READ REST OF REVIEW NEXT!!!!!
Written on: 03/12/2011
the fault was found to be with the roof and although the customer offered to pay focus windows to fix it they did so without charge even though it was nothing to do with them in the first place,but we still didnt get or ask for as much as a thankyou!!
Written on: 10/11/2014
I also had fascia and guttering completed by this company and am very annoyed with the poor workmanship and after-sales from these people. Three times I have had them out to rectify their mistakes. I phone and am promised they will be out on a certain date / time and they do not show - they always have another job they have been held up on, an emergency has just come up etc... I will be writing a negative review about this company soon and would not recommend them to anyone.
Written on: 07/11/2012
I came across the review by accident when searching for the tel no of Focus Windows. I recently had new windows and doors fitted, including a major deviation from what would be considered normal with regards to manufacturing, and therefore supply and fitting. Where every other window company I had tried, including companies based in Bangor where I live, were unable, or possibly unwilling, to deliver what I wanted, FOCUS DID. Not only that, they did a first class job and I can only state that I am delighted with this company's service, including their after sales / post installation attention. On top of that the price was very competitive and despite delivering on the unusual and major deviation from the norm, something to be fair if I had been advised would cost an additional £1,000 to have it, I would have paid it on the premise that it still represented good value (sorry FW peoples),still cheaper than any quotes I had received in the past (for 'normal' no complication products and installation), including companies in Bangor where I live. I have absolutely no hesitation in recommending Focus Windows, as I already have to a number of people. And no, I don't have any connection to the company...... I simply recognise a good service, in this case a
written by on 11/01/2011
Fantastic company, fab prices and great workmanship! As the previous reviewer has said, from step one, measuring up - through to the end of the job these guys were great when installing a new door for me. They disposed of the old door and hoovered up after completing the job! Highly recommended!
written by on 04/01/2011
Having double glazing fitted at a previous house i didnt relish the prospect of going through it all again untill a freind of mine told me of the great job that focus windows ni had done for her,I had the sales man out and straight away his knowledge and know how put my mind at ease,I placed the order with him and every step since has went perfect,the surveyor was patient and thorough, the fitters were tidy and very good at their job,these guys were a different league to what i had seen before,all and all if you need windows or doors fitted in n ireland dont look past theese lads!
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Michaelwhite1963's Comment
Written on: 19/02/2016
Now 4 months with no paperwork or guarantee. I did receive a follow up phone call asking me was i happy with my windows ... they don't even know what work they did (Soffitt and Facia) ... absolutely fed up ... utterly incompetent