Easy Life - www.easylifegroup.com Catalogue Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Bad products, awful customer service”

Written on: 15/09/2017 by SuzyAsh (1 review written)

My 79-year old auntie bought an item from the company, it turned out too heavy for her to even move around the kitchen, so sat where the delivery driver left it. Tried getting the company to remove it, several calls and emails later they still refuse to do it, saying the item is not faulty. Well, being so heavy, it's a health hazard in the kitchen, and the weight wasn't shown in the catalogue. Item was paid for by cheque, yet they demand an upfront payment for removing it as well. My requests… Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 11/09/2017 by Neveahu232 (1 review written)

So id like to start off by saying i ordered a ''talking watch'', after 3 long waiting weeks this parcel arrived over my back gate. I brought the soggy parcel inside and opened up, to find out the piece of rubbish doesnt even talk, so i sent it back. Again i waited 3 weeks to recieve a phone call to say my replacement was on its way off a lady who sounded like she was scoffing sugar puffs as she was talking to me. I do give companies chances but after the third week of waiting i decided to… Read Full Review

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★☆☆☆☆

“Visited my 80 yrs old brother, double heart by-pass,...”

Written on: 22/08/2017 by secureman (6 reviews written)

Visited my 80 yrs old brother, double heart by-pass, cancer, living alone. Found him quite distressed after receiving phone call badgering him to join Irish lottery. After some time on phone he gave them his bank card details. This caller told him the call had been generated by details given to them by Easylife. Same day he received a letter from a company called Safe2motor, which told him £1.99 was being processed for a trial of saving and services on motor vehicles. It stated that if the… Read Full Review

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★★☆☆☆

“Mop set”

Written on: 01/08/2017 by 254Broussard (1 review written)

For cleaning tiles. First try and it fell to bits. What more can I say, will not be buying anything else from the company. This is awful… Read Full Review

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★☆☆☆☆

“Extremely poor product and aftersales service”

Written on: 17/06/2017

I purchased a plant pot trolley from this company. Part No: 4737. I assembled it and tried to use it on a medium sized pot and the product proved useless. 1. The plant pot grabber fell apart everytime I tried to adjust it. 2. The bottom arms were not adequately designed or long enough to hold even a medium sized pot safely. 3. The wheel axles were very thin, did not fit the wheel apertures snuggly enough and causing the wheels to wobble from side to side 4. The axles were bent out of shape… Read Full Review

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★★☆☆☆

“Archaic!!”

Written on: 10/04/2017 by Domfreak (1 review written)

I have used his company three times for products I couldn't find anywhere else. Each time the products have turned out to be fine, but the delivery service is slow and archaic, communication is non-existent and customer service department is a joke! They really need to get themselves into the 21st century and dump the 'horse and cart' delivery service… Read Full Review

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★☆☆☆☆

“My Second and final review of this hopeless company”

Written on: 20/03/2017

In my first review we were still hoping to receive our order but we have now given up and wait with trepidation to see how long our refund takes. Our order was placed over 2 months ago. we have contacted the company over this period and repeatedly told that the order was 'picked' and would be delivered in 3 to 5 days. Excuses included 'out of stock' though we see the same items still in their latest catalogue. We have had to wait over 45 minutes to get through on the phone. THIS IS WITHOUT… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish ”

Written on: 18/03/2017 by EstebanBuchanan1950 (1 review written)

Never order with these , they take your money and never send order . Terrible company… Read Full Review

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★☆☆☆☆

“non deliveryof goods”

Written on: 09/03/2017 by 92Briggs (1 review written)

having ordered goods on the 28th January phoned up 3 times only to be told 1st waiting for an item to come in accepted that but having been told that the goods are waiting to be collected from warehouse still no delivery. My money has been taken from my account so I require my order please, I keep getting put off by saying "they should be with you by Friday" told this 3 times I want either my goods or a true reason why they have not been sent out… Read Full Review

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Chrisbon005's Comment

Written on: 09/03/2017

I am in the same position, ordered and paid 14/1/17. My last contact I was told they have problems with the stock levels on the computer system the sales people use - the stock records they see and not correct - so they think they are in stock but might not be(?). If they "show" as in stock (even if they are not) they will take your payment if you use a card. My 3 items all turned out to be out of stock even though I have been given dates for delivery, told they have been packed up and finally not in stock and have not been for a "long time". Stock is expected on 7/4/17 for this item. Response to phone calls is abysmal, emails takes days / weeks to get a reply from and even sending 1st class mail to the director gets you nowhere.
So as for a true reason why they have not been sent is probably they are not in stock! Good Luck with your order.

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Dulcieann's Comment

Written on: 05/04/2017

Ditto. Still waiting for my order after despite emailing. Refuse to send part order so despite buying £200 of goods I am not important to Easilife. Would never recommend this company

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★☆☆☆☆

“Ordered, paid 14 Jan - no delivery 7 Mar”

Written on: 08/03/2017 by ChrisBon005 (1 review written)

I have not received my order, although I have been repeatedly informed it is awaiting despatch and customer services at Easylife are unable to resolve this issue. My order has been showing as in stock awaiting despatch since 31/1/17 and there is still no sign of it leaving the Warehouse. I have telephoned - and queued only to be disconnected when reaching number 2, 3 or 4 in the queue - and when finally getting through (multiple times) I have been told my goods are awaiting despatch! I have… Read Full Review

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★★☆☆☆

“Poor customer service. Phone delays. Still waiting”

Written on: 06/03/2017 by Axel400 (1 review written)

we had problems ordering on line and even by phone. Sent our order by post in January. Still waiting in March. Long waits on phone for customer service. Twice promised delivery in 3 to 5 days. Still waiting… Read Full Review

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Chrisbon005's Comment

Written on: 08/03/2017

Have you thought about writing to Director? Also you could try putting your review on trustpilot.

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★☆☆☆☆

“Dreadful”

Written on: 03/03/2017 by AllyArmstrong246 (1 review written)

I ordered with this company for a second time after a bad experience previously where I was told my delivery had been left in my porch!! I have neither a porch or a Porsche. I ordered on the 19th January and was told 5 of the 6 items were in stock so delivery in 5 days with one item to follow. So 8 days later I receive 3 items, one of which is faulty and one being the item that was out of stock. After constant chasing for the last 4 weeks they agreed to cancel my order. I have checked my credit… Read Full Review

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★☆☆☆☆

“beware !!!!”

Written on: 15/02/2017

beware they sell your name and email to a third party i have been unindated with un wanted junk mail and as this was my work address they where not happy to remove this is what i had to do and in company time which did not help… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 03/02/2017 by nik49 (3 reviews written)

i have had to wait several weeks for orders to be completed. phone calls result in you being given excuses. emails go unanswered or replied to with more broken promises, I will never use this company again. avoid them… Read Full Review

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★☆☆☆☆

“Snow Boots”

Written on: 03/02/2017 by browndavid (1 review written)

I purchased two pairs of these boots (different sizes) believing their Advertisement that they were water resistant. They leak like sieves - both pairs. No good for damp grass or snow if you want dry feet Worse still the customer service has been extremely confusing with different Members of Easy Life staff giving different information and requirements. I have been promise refund on return BUT cannot get them to pick them up despite having complied with their request to give a collection… Read Full Review

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Horrid's Response to browndavid's Review

Written on: 10/02/2017

Terrible Service and Management.
Having dispute the accuracy of the Wording on Company's Advertisement stating that the Snow Boots were 'water resistant' I was promised that a senior manger would phone me . That was 7 days ago and still no phone call.
With service like this and a management who cant be bothered who would purchase items from
Easy Life group NOT RECOMMENDED

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Chrisbon005's reply to Horrid's Comment

Written on: 09/03/2017

EasyLife's policy when escalating a problem is to respond within 24 hours. Now I'm just not sure if that is actually 1 day or 24 "working" hours which I would not like to hazard a guess as to how many days that could be. I am still waiting a call from a manager from 14/2/17 and another from 7/3/17.

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★☆☆☆☆

“Avoid ordering from this company.”

Written on: 31/01/2017 by tortie33 (2 reviews written)

Avoid using this company. I placed an order as they offer 5day delivery if item in stock , 7 days if not in stock. My order was placed , payment taken by the company on 7th January. Despite two phone calls plus one unanswered email still no items. Tomorrow is. 1st Feb . No items. Avoid any order. Can't think of anything positive to write… Read Full Review

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★☆☆☆☆

“Broken Promises”

Written on: 30/01/2017

Two items ordered in November 2016 paid in full, both items were 'in stock'. One arrived okay, other arrived end of JANUARY 2017. After 4 emails and 2 telephone calls enquiring item's whereabouts, I was told eventually it would not arrive until March 2017! Excuses and lies about item, in stock, in packaging, in warehouse, due in 5 days...... Will never deal with this company again… Read Full Review

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★☆☆☆☆

“NOT A GOOD COMPANY”

Written on: 22/01/2017

Ordered a burgandy backrest cushion and snow boots for my dad 28/11/16, snow boots arrived 18/12/16 with receipt stating both products delivered. Rang Easylife and told to ignore receipt as cushion not sent but in stock so should be with me before xmas. By New Year no delivery but receive email saying cushion in depot and too late for me to change or cancel order but a bit confused as had not asked to. Emailed 'help' department and told delivery would be with me in 7 days. 11 days later email… Read Full Review

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Horrid's Comment

Written on: 10/02/2017

I don't think they even bother to read emails Isn't them 5 emails on the same subject and eventually I received a reply but it was clear that the staff had not read previous emails
Terrible service and product

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★☆☆☆☆

“DO NOT BUY FROM EASYLIFE- KEEP WELL AWAY!!!!!!!!!”

Written on: 19/12/2016 by Emma42 (1 review written)

I excitedly placed a large order beginning of October this year and am still waiting for several items. What I eventually received was completely the wrong stuff, after endless emails trying to find out where my original order was. What a waste of time. Many of my chasing-up emails were ignored. I cannot believe how this company is still going. DO NOT GO ANY WHERE NEAR THIS AWFUL MAIL ORDER COMPANY. Cheekily I was sent another catalogue which went straight in the recycling bin. There is… Read Full Review

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Easylifescamvictim's Comment

Written on: 15/01/2017

I wish I'd seen this before ordering!
EASYLIFE have taken over £70 from my account in addition to the cost of the product I purchased but because I didn't notice within their 21 day terms, refuse to refund my account. Searching online since, I find numerous complaints about them. DO NOT PURCHASE ANYTHING FROM EASYLIFE.

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★☆☆☆☆

“DO NOT USE”

Written on: 17/12/2016 by Amyab (1 review written)

I ordered a hearing aid for my grandmother on the 10th of October to be told it will be delivered mid November. I rang toward the end of November and the rude women on the phone informed me of the wharehouse issues and the delivery date is the 8th of December. On the 8th of December my grandfather waited at home all day and no hearing aid was delivered. I rang today (17.12.16) to be told the hearing aid is out of stock and there is no delivery date. In the meantime we have put off ordering… Read Full Review

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