Personalised Gifts Shop Reviews - www.personalisedgiftsshop.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Incompetent ”

Written on: 21/09/2021 by FrancesHowat (1 review written)

Do not buy your Christmas gifts for delivery from this company. I am in Australia and I ordered ordered 2 Christmas hampers for friends in the UK. Despite repeated emails asking for delivery close to Christmas, this company delivered both Christmas hampers in September. Talk about ruining a Christmas surprise. I have never been more disappointed or angry about any purchase… Read Full Review

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★☆☆☆☆

“Not personalised as described”

Written on: 29/01/2021 by Morris429 (1 review written)

Missing personalised graphics despite having to check them twice before confirming order. When contacted to advise was told they don't do that design, however it is on website so provided evidence. Then said I should have checked before placing order, sent them original order showing graphic at final check stage. No joy and stuck with partially engraved vases. DO NOT ORDER FROM THIS COMPANY DISGRACEFUL CUSTOMER SERVICES. ORDER AT YOUR PERIL… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 14/10/2020 by Hannahi447 (1 review written)

Ordered a picture blanket, when it arrived all the writing in the middle was all off center and some of it was cut out. When I wrote to express my concern I was told it was my fault and they were not going to engage with me as it was clearly the customers fault! I had used this website many times before and had no issues but the customer “service” and being left with a completely useless Christmas present, I am left devastated and so disheartened. DO NOT buy from this company… Read Full Review

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★☆☆☆☆

“Ordered a personalised cushion cover which took 6...”

Written on: 07/03/2020 by Nicolaannamaria (1 review written)

Ordered a personalised cushion cover which took 6 weeks to arrive and when we finally received it the product is the worst quality item I have ever seen! The picture isn’t even in the centre of the cushion so has cut half of it off...and cost £20, and didn’t even include the cushion itself! Will never use this site again. Very disappointed… Read Full Review

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★★★★★

“Great Service”

Written on: 03/02/2020 by Allanb712 (1 review written)

Ordered some personalised whiskey glasses it was so easy to do online.Ordered on Thurs afternoon received them Saturday morning. I would recommend this store to anyone. Great service , Fast delivery will use them again.THANKYOU… Read Full Review

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★☆☆☆☆

“Order Missing ”

Written on: 14/12/2019 by Superdavemallow (1 review written)

Half my order missed. Order 8 Cushions and Personalised Cushions Covers with a pen set. Paid extra for Cushions but they never came. Ordered on the 4th recieved order on the 13th December.  Contacted them by email and said they would send out Cushions straight away. But if it took 9 Days for order, I'm afraid if the order don't come in time , Christmas will be alot more pressure on trying to find Cushions that will fit the covers on Christmas eve. Even though I'm working right up to then.  I… Read Full Review

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★☆☆☆☆

“Diabolical. Absolute rubbish.”

Written on: 08/07/2019 by 071255 (1 review written)

I ORDERED 1 PACK OF 2 X PERSONALISED CUSHION COVERS AS A PRESENT . A MONTH LATER DESPITE 4 EMAILS I HAD STILL NOT RECEIVED THE ORDER. I CONTACTED WOWCHER. AND THEY CHASED IT FOR ME 2 DAYS AGO I RECEIVED ONLY ONE ITEM IN VERY POOR QUALITY. BUT HAVE BEEN CHARGED FOR 2. DESPITE NUMEROUS EMAILS. THIS COMPANY CANT BE BOTHERED TO REPLY. DO HO USE OR RECOMMEND. VERY POOR… Read Full Review

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★☆☆☆☆

“Delivery”

Written on: 29/03/2019 by MartP (1 review written)

Highly misleading delivery - next day delivery charged but delivered 4 days later!… Read Full Review

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★★☆☆☆

“Gift boxes are extras!”

Written on: 17/01/2018 by 492Hayes (1 review written)

The prices may seem really good but the glassware do not come in boxes!! This was not addressed on the website so be warned,they are additional £5.99! Near enough the price of the pint glass. I assumed it came in a box as it is purchased as a gift, had I have known this I would not have ordered… Read Full Review

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★☆☆☆☆

“If I could have awarded 0 stars I would have”

Written on: 10/10/2017 by Debs2615a (1 review written)

If I could have I would have awarded 0 stars. All I can say is this company is not a nice one to do business with, they take your money quick but then when you need after sales it's a whole other tale. I bought a personalised picture frame for a christening on a Tuesday, I paid extra for next day delivery......it arrived 1 week later!! Yep, it missed the christening and embarrassed me a lot for turning up with just a card. I contacted PGS and asked for follow up, I was told parcel force had… Read Full Review

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Kayo23's Response to Debs2615a's Review

Written on: 20/12/2017

COULD NOT AGREE WITH YOU MORE!!!!!! DO NOT ORDER FROM THIS COMPANY!!!!!! WORST CUSTOMER SERVICE EVER!!!!! THEY CANCELLED MY ORDER DAYS BEFORE CHRISTMAS WITHOUT ANY NOTICE OR REASON SO MY FAMILY AND FRIENDS WERE LEFT WITHOUT ANY PRESENTS ON CHRISTMAS DAY!!!!

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★★★★☆

“Gift Box”

Written on: 13/06/2017 by Deven1989 (1 review written)

Purchased a 50th wedding anniversary vase in gift box! The service and delivery by second class post was excellent, as was the packaging which was really thorough. However, the gift box (costing £7.99) was a complete let-down. The box was in black, as was the interior, and was more suitable for a funeral parlour to contain ashes!! On speaking to customer services we were told this is the only box supplied by them. Surely it would not be impossible to have an alternative colour to suit the… Read Full Review

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★☆☆☆☆

“Poor Quality Product and Worse Customer Service ”

Written on: 30/12/2016 by kbMacLean143 (1 review written)

Bought the cotton, personalised Christmas stocking and it arrived but was so plain, simple and boring for the money - would pay £2.50 for it at a craft fair. When I complained they didn't agree and so would not refund. The saying 'the customer is always right' clearly doesn't apply and they come across as a shop based on one time purchases only as you'd never use them twice… Read Full Review

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★★★★★

“A Great Buy”

Written on: 03/11/2016 by Kieraw (1 review written)

I bought an engraved pint glass as a gift for my friend. The item was securely wrapped and packaged with bubble wrap which was great to prevent breakage! The quality of the engraved writing was great and professional. I will definitely use this site again as it is perfect for personalised items which I always try to buy and it also provides many unique ideas for perfect gifts. I had been looking around online and this product was the cheapest of which I had been searching for. Great prices… Read Full Review

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★☆☆☆☆

“VERY BAD SERVICE! AWFUL GIFT SHOP! DO NOT SHOP HERE!!!”

Written on: 05/09/2016 by Ella333 (1 review written)

I have been shopping online for many years and never have I experienced such a bad online service like this! I purchased a personalised clock for a wedding gift, when it finally arrived.. it was not boxed properly.. there was a plastic pizza centre holder holding the clock hands in place!! When I removed this the hands were actually loose. I then discovered the clocks battery box at the back of the clock was also loose and broken. The clock did not work!! As the delivery came late I had no… Read Full Review

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★☆☆☆☆

“Poor delivery and customer service”

Written on: 12/06/2016 by Savannam412 (1 review written)

Ordered a personalised gift and paid for first class delivery. Order has still not arrived after a week of ordering, called their customer service that they cannot track it and first class apparently means delivered within 10 days!!!! Refused to refund delivery cost and told me I had to just wait or contact royal mail to see if they can 'find' it! Awful service will not be using them again… Read Full Review

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★☆☆☆☆

“order not refunded”

Written on: 08/03/2016 by IrenaM (1 review written)

On Dec 2015 I ordered two items. The order never arrived. I emailed them many times, but I did not get response. They replied to me through PayPal and advised to wait 10 days and check with my postal office if the parcel was not held by them. No sign of my order through the post and my nearest depot. I want my refund as soon as possible. You have had my money for 3 months. They keep sending the promotion emails, but they cannot replay to my complain. It is unacceptable. Please refund the… Read Full Review

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★☆☆☆☆

“Products Not As Advertised & Underhand Behaviour”

Written on: 18/01/2016 by HAffleck (2 reviews written)

Ordered two personalised cat bowls which, when arrived, were not as advertised. I requested a full refund but was instead offered a £10 'goodwill gesture' to spend on the site. This was clearly not appropriate as the items were not what I ordered and therefore the only course of action should have been a full refund. They eventually agreed to a full refund if I returned the bowls. However, two separate members of their team had already told me there was no need to return the items and I had… Read Full Review

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★☆☆☆☆

“unhelpful and do not care about customers ”

Written on: 29/12/2015

I ordered a personalised memorial candle from them and paid the £9.99 charge so it would be delivered by Christmas,(parcel force)Christmas eve it still hadn't arrived so I contacted them,after a load of hassle and bother I had to go to the address that my parcel was wrongly delivered to and collect it myself! As it had arrived so late I ditnt get chance to check the candle,I wrapped it and gave it to my friend,bare in mind this was for her uncle she had lost at the beginning of December,on… Read Full Review

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★★☆☆☆

“Not impressed!”

Written on: 26/11/2015 by uhCunningham456 (1 review written)

Ordered a cut glass gin glass with a miniature gin for a work colleagues leaving gift. States orderes are dispatched within 48 hours. Was ordered on evening of 17/11 and arrived morning of 26/11 - just in nick of time for the leaving party on 26th! Presentation box was damaged, the glue sticking the fabric to the box had come away and most of the polystyrene beans had come out, they were loose in the box and ended up on my kitchen floor! likely to have been packed in this state, i had to glue… Read Full Review

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★☆☆☆☆

“Unprofessional and rude staff”

Written on: 11/09/2015

Twice I had to call and contact personalised gift shop because of problems with my order, initially received faulty and then a delay in getting the replacement and the women I spoke to was argumentative, unhelpful and insulting leaving me no option but to hang up in the end as she wouldn't listen or allow me to finish the conversation. I am still hoping the product arrives in time for the wedding and this time not damaged to avoid having to have any future dealings with the company but the… Read Full Review

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