Directflooring2u - Stockport Reviews

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★★☆☆☆
2.4 / 5
36% of users recommend this
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  • Value For Money

Comment from Review Centre

Note from Review Centre.

As of the 29th Feb 2012 this company has come under new management. The reviews on this page represent the views of our members before the company was taken over. New reviews for this company can be found here http://www.reviewcentre.com//Carpets-and-Flooring/Direct-Flooring-2u-www-directflooring2u-co-uk-reviews_1546872
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Latest Reviews

★☆☆☆☆

“Do not trust”

Written on: 04/03/2013 by MLCstag (1 review written)

Took more than 4 weeks and when the goods arrived they contained 50% wrong items. They think they know better than the customer and are quite prepared to blatently lie about how products should be used to cover up thier incompetance. Do not trust anything they say. They haven't responded to 3 messages on the "contact us" link and its difficult to get hold of them on the phone, quote "the person you need to speak to isn't available, we'll call you back" but they don't. In my opinion they see… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/06/2011

I ordered flooring to value of £1300 on-line through directflooring2u only to find out that they are really Stockport Flooring. I understood that delivery would be 7 working days although it may take up to 28. Waited three weeks and, after reading other people's comments on this company, decided to check progress of order. Unable to track order on website as it did not work (it still does not work!). Phoned their office. After speaking to two people I was passed to a third who told me… Read Full Review

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★☆☆☆☆

“2 months wait and no item, no refund at 5 months,...”

Written on: 07/06/2011

Buyer beware! Stockport flooring also trades on-line under directflooring2u and directlighting2u. Bought a light from them, worst comms/customer service I have experienced from a retailer - had to chase them every step, was expected to wait 1-2 months for item to come into stock, it never came in and they never contacted me to tell me they couldnt get it, at two months they finally offered a refund, the refund never materialised, I chased them several times and no-one wanted to accept… Read Full Review

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★☆☆☆☆

“Similar to other customers. Have bought products from...”

Written on: 17/04/2011

Similar to other customers. Have bought products from them but waiting for a refund for the last 2 months. Very polite guys but absolutely but have no intent or willingness to return your money back. Its these cowboys who destroy the reputation and expereince of online / internet shopping.

DO NOT BUY FROM THIS FIRM. THEY HAVE 3 DIFFERENT TRADING NAMES!!! SAYS A LOT ABOUT THEM… Read Full Review

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★☆☆☆☆

“Future potential consumers, please be warned about...”

Written on: 13/04/2011

Future potential consumers, please be warned about this supplier!! We ordered some Karndean flooring back in January, they couldn't give us a delivery date after a month. We canceled the order in February, and STILL, after 2 months of cancellation, chasing up the refund they owe us.

Please do not get trapped in the situation as we are in and don't touch Directflooring2u with a barge pole!!… Read Full Review

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★☆☆☆☆

“What an absolute waste of time this firm are. They are...”

Written on: 07/04/2011

What an absolute waste of time this firm are. They are happy to accept orders with a promise of delivery within 7 to 10 days. Only much later and after chasing you find out that they don't have stock and are unable to give firm dates for delivery.
It looks like this firm also trades as Stockport Flooring and I suggest that others read those reviews too!
I have taken heed of the reviews on Stockport Flooring and have lodged a dispute with my credit card issuer in an attempt to get my money… Read Full Review

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★★★★★

“Would just like to express what a tremendous job Paul...”

Written on: 26/02/2011 by claire Dunn (1 review written)

Would just like to express what a tremendous job Paul and Danny have done. I have recently had some karndean fitted and i couldn't be more happier with it, i've had pleasant comments from family and friends, I would also like to praise the surveyor for helping me pick a superb choice as I was hesitant on which one to go for. So over all very positive… Read Full Review

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★★★★★

“Let me start by saying how friendly and polite Luke...”

Written on: 25/02/2011 by rebecca starkey (2 reviews written)

Let me start by saying how friendly and polite Luke and Danny the screeders were, they came to my home the day before i had my carpet fitted and i am pleased to say they arrived on time which was very impressive, theres nothing worse than having to wait in for someone.
I can't express how thrilled i am with my carpet, they have done a fantastic job, i would be more than happy to recommend this company… Read Full Review

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★★★★☆

“What a nice bunch of guys! Had issues with the items...”

Written on: 23/02/2011 by Jason1234 (2 reviews written)

What a nice bunch of guys! Had issues with the items bought. They are really polite and well mannered throughout. Problem got solved. Very pleasant experince, would definetly recomend… Read Full Review

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★★★★★

“brilliant firm i purchased a very large amount of...”

Written on: 22/01/2011

brilliant firm i purchased a very large amount of laminate of this firm just received it 3 days after order when i was expecting del to take upto 7-10 days so was extremely pleases when they phoned me to say that there couriors would be del next day just 2 days after ordering.
would definately recommend them to freinds and family without hesitation… Read Full Review

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★☆☆☆☆

“DON'T ORDER FROM THESE GUYS UNLESS YOU WANT TO LOSE...”

Written on: 10/12/2010

DON'T ORDER FROM THESE GUYS UNLESS YOU WANT TO LOSE YOUR MONEY!! I ordered Karndean flooring through this company, which seems to have 3 different names, back in mid September. They debited my card straight away and as yet (mid December) have had no products at all. They've told me twice they had actioned a refund, the last time being over a week ago. Still no money. I would have rated them zero if I could!… Read Full Review

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