Diet Chef Reviews - www.dietchef.co.uk

★★★☆☆
2.6 / 5
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Diet Chef - www.dietchef.co.uk

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Latest Reviews

★☆☆☆☆

“appalling delivery service”

Written on: 16/11/2017 by Christianb113 (1 review written)

I have written a very favourable review regarding the actual food however I never fail to have problems with the delivery service. I have been waiting in all day, it is now 6pm and I have just received a text stating that i changed the date of delivery until tomorrow which is a lie. So not only is the service poor but lies are told. Why would I arrange a delivery for tomorrow if I have been waiting in all day. Tomorrow will probably be the same with no delivery and more lies, its unforgivable… Read Full Review

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★★☆☆☆

“Horrible food”

Written on: 17/04/2017 by W000 (1 review written)

Food is horrible, processed, tastes disgusting, not healthy options are quite often high in one element or another for example salt. These meals are not at all satisfying and I can think of little worse than having to force a meal down as it is so disgusting and then still feeling hungry. The only elements that I have enjoyed are SOME of the breakfasts and they are not any healthier or lower in calories than any supermarket have… Read Full Review

Ronaldmcdonald1111's Response to W000's Review

Written on: 04/10/2017

I agree, since they booted that "That's a number I like" bird with the massive baps their food had gone downhill fast.

Don't give a monkies about the food but get the bird with big baps back on our screens !

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★★★★★

“Lovely, Lovely ..LOVELY”

Written on: 02/12/2016 by 433Spencer (1 review written)

I've been a fan of diet chef since the heady days of Bobby Sands ( Slimmer of the year 1981 ). Great food, great prices and well presented. Top drawer ! … Read Full Review

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★★☆☆☆

“food sucks, cancellation fee”

Written on: 28/11/2016 by Adrian185 (1 review written)

so, I tried the diet for a month. the food is processed, contains a lot of sugar, I would definitely not recommend it to anyone who wants to make a transition to healthy living as, trust me, it is not healthy. if you want to lose weight at any cost, maybe this is for you. fairly cheap but be aware of the hidden charges. after cancelling my next order, as I was to go away from home for a month, I was charged 50 quid. this is a joke. not recommended… Read Full Review

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★★★☆☆

“Disappointed with the new TV adverts ”

Written on: 28/10/2016 by Meadowsdd151 (1 review written)

Well disappointed. the only reason I bought and indeed bought and bought Diet Chef food was for the seriously horny bird in the TV adverts and who do we have now ?, some horrible fat blonde. Bring back the "That's a number I'm happy with" bird. I well disappointed and not buying another plate of this stuff till she's gracing my TV again !… Read Full Review

Plato69's Comment

Written on: 04/11/2016

I don't think the lady in question is a good model for Diet Chef anymore as she's quite a waif now ( must have been all them diet chef meals :-) ).
Also, think you are slightly confused here, the "horrible fat blonde" you refer to in the new TV adverts could be the new talent for Wiltshire farm foods ( but I could be wrong ).

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Bigbapslover's Comment

Written on: 27/09/2017

Matter not my friend, she's got big baps either way, I wouldn't mind tucking into that rack !

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★☆☆☆☆

“Do not subscribe to this company”

Written on: 30/10/2015 by 185Newton (1 review written)

Just had a terrible experience. Stopped placing orders months ago & phoned DC to say I did not want anymore orders but they could keep open my subscription in case next year I changed my mind. The girl said fine. Monday I got an email saying they were delivering a box, could not stop it. DC had taken £195 off my credit card. Now they are saying until the box is back with them they cannot refund my money. DC were in error sending the order, yet they still took money out of my account. I… Read Full Review

Lfcchamp's Comment

Written on: 15/09/2016

Please PLEASE remove the advert for dietchef with the girl. Her whining voice is irritating. Plus what ive read i WONT be subscribing. I will just stick with slimming world...

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★☆☆☆☆

“No where on the payment page does it say that it is a...”

Written on: 26/10/2015 by LiliaMcHugh (1 review written)

No where on the payment page does it say that it is a subscription - but be WARNED you will be charged £190 the month after buying this product!!!! Don't go near this company!!!… Read Full Review

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★★☆☆☆

“Good products BAD customer service”

Written on: 21/10/2015 by DwayneDavenport369 (1 review written)

I ordered 8 weeks supply and this arrived quickly in two boxes. Upon opening them I realised that much of the products had been changed. I contacted Diet Chef about this and they said they had not changed them. Bearing in mind I NEVER eat curry or lamb or biscuits or wanted shakes why then have I received them. Their Website is not working so it was impossible to check what had happened. An expensive mistake as much of the stuff will be thrown away. BEWARE £300 is a great deal of money… Read Full Review

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★☆☆☆☆

“THE FOOD TASTS TERRIBLE! DON'T WASTE YOUR MONEY!!”

Written on: 04/09/2015 by 429Holloway (1 review written)

The first thing I opened was the pea soup in a pouch. I could not eat it. It was horrible. I tried a few of the dinners. They were just as bad. Do not waste your money. I guess you could loose weight by starving to death… Read Full Review

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★☆☆☆☆

“ I used Diet Chef but cancelled after most of the food...”

Written on: 30/07/2015 by MissMagic87 (2 reviews written)

I used Diet Chef but cancelled after most of the food I ordered was substituted as some of the foods which I originally ordered were unavailable. This was back in January 2013. I cancelled shortly after my first order and it was at this time I also got an offer through clearing to begin studying at University abroad for which I obviously had to move away. As I was in rented accommodation I handed in my notice immediately and less than 2 weeks later off I went full of the joys of spring! Over a… Read Full Review

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★☆☆☆☆

“Not happy with the response from DietChef”

Written on: 02/06/2015 by Schaefermv55 (1 review written)

I placed a review of Dietchef on Autopilot but wasn't very pleased with the response I received back from Dietchef. Yes I didn't fully read the Groupon offer before I ordered my first week's supply that it was only for 5 days. What I did't like was that I can't see any where on the review to add a further comment. The response I received was quite honestly rather offensive in its tone. I think whoever responds to the comments needs to go on a Customer Service course and learn to tone… Read Full Review

Dietchef's Comment

Written on: 05/06/2015

Hi
We are sorry you are disappointed with the response on any review, if you do have any queries, they can be directed to our team who will be happy to help.

Regards

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★☆☆☆☆

“Processed mush - terrible customer service”

Written on: 15/05/2015 by Nicolash129 (1 review written)

Do not use diet chef!!! I ate one of the cookies which had an 'unidentified' object in it which I was later told was part of the cookie but the object was that hard when I bit down on it I broke my tooth, after over 2 months they have done nothing to provide any compensation, after I had provided an estimated cost from my dentist for the work I needed doing and also sending back the object I found In the cookie. Also the food is terrible, it tastes as it is ... Processed, synthetic rubbish!… Read Full Review

Dietchef's Comment

Written on: 05/06/2015

We are sorry to hear of your issue.

On the rare occasion that anything like this is reported, we do take it very seriously, and involve not only our own quality team on the investigation, but also our suppliers, and if appropriate independant bodies to review information.

If your complaint is still unresolved, please do contact us, and we can look into this further if appropriate.

Regards

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★☆☆☆☆

“The food and hidden charges”

Written on: 12/05/2015 by Digger47 (1 review written)

i signed up for 12 months and my box came very quickly I found the soups nice the rest was a lot of sauce little meat or flavour this is my taste buds others may find it nice,I was surprised how much food there was I weighed it up and thought considering the amount I didn't like I wanted to cancel and was bitten by a £50 cancelation fee really £50 before this I used farm house foods no rip of cancelation fee there,it's in the terms and conditions some were? Sad really I would have… Read Full Review

Dietchef's Response to Digger47's Review

Written on: 05/06/2015

Digger,

I am sorry to hear of your disappointment.

All of our plans are backed by a 21 day money back guarantee, so that everyone can try the meals, and see how they get along with the diet.

There are a number of plans available, which in return for accepting a minimum term, discounts are applied to the order, and where is the applicable, then a cancellation fee may apply if cancellation is made out with the 21 day guarantee period.

Regards

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★★★☆☆

“Good but could be a lot better”

Written on: 05/05/2015 by Ernieg687 (1 review written)

I decided to use diet chef as a little experiment to myself. I initially signed up for the 8 week plan and initially was very pleased with the food and the weight loss. However, it was as my order was coming to an end that I started to have problems. I received an email saying my order would be deliveredshortly - odd I thought as I haven't actually signed up for anything more, just the initial 8 weeks. But before I could do anything I received the order, even odder was the fact that the meals… Read Full Review

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★★★★☆

“Happy bunny!”

Written on: 13/04/2015 by Ambroziah (10 reviews written)

Have used diet chef for a couple of years now and like with all diets, if you stick with it you will lose weight! The meals have come on a LOT since I first had it as a TSV from a shopping channel. I quite like the food but not keen on the snacks, the biscuits are gross, like eating cardboard but they have more savoury snacks now and have done away with the horrible mushroom stroganoff which was GROSS! They have introduced snack pots for lunch rather than just soup which is much better and… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 12/03/2015 by ElianNelson210 (1 review written)

I signed up for an 8 week package and paid my first hamper of £195.00. The next day, I saw an offer on Groupon for 4 weeks food @ £95.00 I havent had the food delivered to me yet and I would like to cancel my order and buy from Groupon (who wouldnt?) I have been advised that if I want to cancel I will be charged £50 even though i have not yet received the items !! Diet Chef will not price match to the groupon deal either … Read Full Review

Dietplanuser's Comment

Written on: 31/03/2015

I disagree. I phoned their customer services and was greeted by a lovely lady on the end of the line. I asked her what she was wearing and she told me she had a nice suit on with matching white undies..lovely.

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Dietchef's Comment

Written on: 05/06/2015

Elian
I am sorry to hear of your disappointment, unfortunatly, the groupon offer is separate to our main plans, and therefore not interchangable in terms of the offer.

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★★★☆☆

“My order”

Written on: 06/02/2015 by dfGentry116 (1 review written)

My husband and I spent half an hour each picking exactly what meals we wanted from Diet Chef,but when it arrived,they contained the standard menus that are on the website ,before you choose your meals. When I phoned,I was told the boxes had to be returned by courier at my expense ,I told the girl that we worked not far from their depot, but no,they had to be delivered .I asked if I could claim the cost from them, again the answer was no. I said this was unacceptable ,I was then told that they… Read Full Review

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★★★★☆

“Easy diet to follow”

Written on: 29/01/2015 by Ariana116 (1 review written)

Have done 3 days, the food is ok, but this diet is Easy! I love the breakfasts and snacks best. Avoid the veg korma.. Yuck! Wish I had ordered more of the pasta lunches… Read Full Review

Dietchef's Comment

Written on: 30/01/2015

Hi, thank you very much for your feedback! Glad to see you are enjoying (most of) the food so far! Remember that you can exchange food items within 21 days of receiving your hamper, if you come across meals you don't like, or if you want more of something like the pasta pots. If you want to exchange any of your food for something else within the same food category, just contact our Customer Services Team and they will be happy to help you. You can also change you food selections for your next hamper, by editing your choices in the 'My account' section of our website. If you are unsure of how to do this, Customer Services can talk you through it. They are available Mon-Fri, 8am-6pm, and you can chat with them live online, using the LiveHelp link in the top right-hand corner of our website, or call them. All the best, Diet Chef

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★☆☆☆☆

“Not very nice”

Written on: 28/01/2015 by UrijahBlevins (1 review written)

I thought I would give this a try as the tv advert makes it look like it is a complete meal that is provided rather than some of it and you have to provide the rest like carbs and let be honest its the carb side of things most people have issue with anyway. Snacks have been provided but when you actually look at the packaing its not that low in calories. The food is not very pleasant and a couple of times the same meal has tasted different or so bad it has been binned. … Read Full Review

Dietchef's Comment

Written on: 28/01/2015

Hi there, sorry to see that you are not enjoying the Diet Chef experience. We try to make it very clear on our website (see the 'How it works' page / video), blog and in the T&C's that customers are required to add their own fruit, vegetables and dairy - and that if you are allowed more than 1200 calories a day, you should add some 'extra foods', such more veg and dairy, pasta, bread and potato. To make it extra clear exactly what you get with each food item, all meals, drinks and snacks are displayed in the menu section of our website, including a full list of ingredients, nutritional values and common allergens. We would always recommend that anyone considering Diet Chef do a bit of research to start with, to ensure they are happy with the product and plan before committing. We do however realise that not everyone does this, and we also appreciate that some people might just not like the food. That is why we have a 21-day money back guarantee. This means that you can try the meal plan for a couple of weeks and if you don't like it, contact our Customer Services Team and tell them you want to invoke the money back guarantee. If you then send what's left of your first hamper back to us within 21 days of receiving it, as per the team's instructions, we will refund you your subscription cost upon receipt. In this scenario, the only cost you have to cover is the £15-£20 courier charge to send the hamper back to us - so you are effectively getting a 2-3 week trial for around £20. If there is anything we can do to help you at this stage, please don't hesitate to contact our Customer Services Team. All the best, Diet Chef

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Dietchef's Comment

Written on: 05/06/2015

We are sorry to hear you did not enjoy your experience.

We have introduced around 100 meal options, and tried to meet the tastes of all, however we do know that isnt always possible, and for that reason we do have both our 21 day exchange policy, and our guarantee, details of which can be found on our website.

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★★★★☆

“Diet Chef Works”

Written on: 17/01/2015 by Fatbloke11 (54 reviews written)

OK so I was a bit unsure about trying this as the site does not show any pictures of the food etc and because you can store everything in a cupboard I was worried it might be a low standard. How wrong was I all of the food is VERY tasty and comes marked breakfast/lunch/dinner/snack its easy to keep separate so you have a great choice. I'm only on the first week so have not tried all the food yet but so far its all great. Preparation is easy as well either microwave or add water/milk. What… Read Full Review

Dietchef's Response to Fatbloke11's Review

Written on: 19/01/2015

Hi there, thank you very much for your review and your feedback - we are very pleased to see that you are enjoying the diet and the food! :) Just to let you know - in case you want to look any of the meals up in more detail - that all our food is listed on the Diet Chef website, in the 'menu' section, including photos of each product, an item description, a full list of ingredients, nutritional values and common allergens. Each food item has its own page within the menu section, often with a serving suggestion included as well. The menu section is one of the main tabs in the navigation bar at the top of the website, and is split into breakfast, lunch, dinner and snacks sub-sections. Hope this helps and good luck with your weight loss journey! All the best, Diet Chef

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