Flooring Supplies Reviews - www.flooringsupplies.co.uk

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4.5 / 5
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Latest Reviews

★☆☆☆☆

“Extremely poor after sales service!! Beware”

Written on: 12/07/2021 by deepaknayak (1 review written)

Great pre sales service let down by delivery delays and multiple reschedules. Delivery team has rescheduled the shipment 5 times yes 5 different dates given. I have in-fact an email saying they have no idea where shipment is. Hope you can feel how a customer who has given £5000 pounds would feel hearing it. So before you make big purchases look around for other options and not fall into cheap price trap… Read Full Review

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★★★★★

“Customer Care”

Written on: 31/03/2021 by Eliezern87 (1 review written)

I rang Flooring supplies re a purchase i had made months before (November 2020) and forgotten the details but wanted to place an similar order March 2021). The customer advisor was able to retrieve the details, was very calm, expertly guided me through, very calm and empathetic gentleman. I will defo buy again from Flooring Supplies. Your customer care is second to none. I will defo recommend Flooring Supplies to colleagues and friends… Read Full Review

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★★★★☆

“Awesome Flooring”

Written on: 26/03/2021 by Faras (7 reviews written)

I bought flooring supplies, both were good and looks great. Reliable service. Good Quality. Samples helps us to choose better… Read Full Review

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★★★★☆

“Good Quality Flooring”

Written on: 02/01/2021 by Miabrown (11 reviews written)

Simple to Coop with and good communication. They send some free samples also to avoid confusion. This is the best thing, I Liked it… Read Full Review

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★★★★★

“Great quality, price and service!”

Written on: 02/01/2020 by NickCStewart (1 review written)

Have used Flooring Supplies many times over the years. They have great customer service with a knowledgeable team and a large range of product. In my experience the flooring always arrives well packaged, undamaged and complete. I have found the quality higher and price here cheaper than available elsewhere on the market. I would have no hesitation in highly recommending this company and intend to use them again for all future jobs… Read Full Review

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★★★★★

“Natura Engineered Ironbark Manor”

Written on: 04/11/2019 by Caroline23 (1 review written)

Really happy with flooring and even though I under ordered they were really kind to deliver another pack without additional delivery charge. Would use again. Staff very friendly and helpful… Read Full Review

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★★★☆☆

“Oak flooring ”

Written on: 18/08/2019 by Prestonv (1 review written)

I ordered this line because of the thickness of the actual wood 6m I was not impressed by the agent telling me it’s only kerbside drop ,luckily the delivery driver did bring it in the house for me ,having got the floor laid it looks good but I am very worried how easily it scratches , I need to fine some coloured wax to cover scratches or it won’t stay nice… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 10/08/2019 by Niall0 (1 review written)

I have used Flooring Supplies for wood flooring for 3 houses. In each case I have experienced superb service, and great products at what I think are probably the best prices. Special thanks to the sales team at the Norwich showroom. They have gone to great lengths with samples and advice to ensure that we have ended up with the right choice. I wouldn't go anywhere else and would thoroughly recommend the company… Read Full Review

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★★★★★

“Bit of a minefield”

Written on: 13/07/2019 by MPG911 (1 review written)

It can be a bit of a minefield when you are looking for new flooring, so many to choose from, choice is great, but sometimes too much choice just makes it all confusing. The team were amazing. Asking me about my flat, what was the look I was wanting to achieve. What I liked and didn’t, and then the samples came out. As I looked at each one, we remove those that fell out of favour, this meant I wasn’t overwhelmed by choice. I only had three to choose from at any one time. Discussing… Read Full Review

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★☆☆☆☆

“Returns policy is a joke! ”

Written on: 10/07/2019 by Edwards2076 (1 review written)

I was sold floor and advised to upgrade my underlay to a better quality. When it arrived it was 2nm thick and utter rubbish so I asked to send it back. I was told that I had to pay for the return of the underlay and on top of this was going to be charged a 15% restocking fee. The underlay wasn’t even unpacked. Really really disappointed as this company was recommended by a friend. I am in the process of reflooring my house and business. Needless to say I won’t be a returning… Read Full Review

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★★★★★

“Supplier of QuickStep flooring”

Written on: 22/06/2019 by PriscillaClayton1981 (1 review written)

Have used QuickStep flooring before and it is brilliant so was very keen to order this again, FlooringSupplies one of very few online retailers that stock QS floors and were cheaper then QS directly. Had a query about the colour matching sealer and quick friendly response… Read Full Review

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★★★★★

“Personal and efficient ”

Written on: 21/06/2019 by Longun1 (1 review written)

The website was informative and easy to use, but I called in for a price match, which was approved, and I then got a link to complete the purchase online. The person I dealt with was really helpful and even though the flooring had stock issues, I was kept informed and delivery was rebooked. It was a good joined up offline / online experience. Although I’ve not fitted it yet, the flooring looks great quality, but even though I got it at the best possible price it still seems expensive!… Read Full Review

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★★★★★

“The best supplier!”

Written on: 15/06/2019 by AidanCH (1 review written)

The quality of our Nature Oak Stornaway was superb. Hardly any knots, and no sap wood. Flooring Supplies were very flexible about delivery date. We ordered almost a month before the floor was ready to lay, and they held onto it and needed only three days notice for a delivery date… Read Full Review

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★★★★★

“Beautiful Kronospan Vario quickstep walnut ”

Written on: 29/05/2019 by LouiseH19 (1 review written)

I’m always a little bit reticent when I make a more expensive purchase online from a retailer I’ve not used previously. Buying from yourselves has been stress free and a pleasure. I really like the telephone call you receive after purchase to check I have ordered the correct items, need any extras and always so polite. Easy delivery to the door. Would def recommend purchasing a tester piece. Secondly the flooring I chose is beautiful, since I put it down on my first bedroom I’ve since… Read Full Review

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★★★★★

“Great service from the beginning was really helpful...”

Written on: 28/05/2019 by Mhdp (1 review written)

Great service from the beginning was really helpful with sending samples quotes and types of flooring no question ( and I had many ) was a problem always friendly by email and on the phone Samples were received promptly Quick delivery and friendly helpful service Alsibwas able to help with finding someone to fit flooring as well Highly recommended… Read Full Review

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★★★★☆

“Delivery times really?”

Written on: 20/05/2019 by Reallydelivery (1 review written)

I can't believe that in this day and age, you have to set aside a whole day to wait in for a delivery because you can't give your customers a more precise delivery time… Read Full Review

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★★★★★

“Excellent service - even checked what I'd ordered made...”

Written on: 17/05/2019

I'd bought from these people before so knew what to expect, and they didn't let me down. I was ordering laminate and Scotia for a new floor, Scotia for an existing laminate floor, and already had underlay so ordered what I needed. They rang me up to discuss what I'd ordered and make sure I'd not forgotten the underlay and knew I'd ordered two different scotias. Delivered on time, with a delivery window given and the driver rang ten minutes before arrival too. Wish all companies were this… Read Full Review

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★★★★★

“Good products, good service”

Written on: 11/05/2019

This is the second time we've used Flooring Supplies, the quality of their wood flooring is great, the customer service is helpful, and they put us in touch with an excellent fitter… Read Full Review

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★★★☆☆

“The delivery made by the courier damaged some...”

Written on: 04/05/2019 by fabio5mani (1 review written)

The delivery made by the courier damaged some tiles. For the rest the quality seems good but I don t know perhaps in comparison to other retailers you can find something better in terms of quality/price… Read Full Review

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★★★★★

“As good as can be”

Written on: 30/04/2019 by AndrasB (1 review written)

For a person of a generally critical nature as myself, it is no little thing to be absolutely impressed by this company. It is not only that purchase went ahead as should be (which is, after all, a minimum), but also the approach of the employees was the ideal mix of the professional – answering questions maningfully, with knowledge – and the human in that outgoing, friendly. All I 've been in contact with, whether over the phone or in a show room were intelligent, seemingly interested in… Read Full Review

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