TravelWheels www.travelwheels.com.au Reviews

★★★☆☆
2.7 / 5
44% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
TravelWheels www.travelwheels.com.au - Ask a question now

Media Gallery for TravelWheels www.travelwheels.com.au

TravelWheels www.travelwheels.com.au

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★☆☆☆☆

“Profiting out of family grief and poor customer service. ”

Written on: 22/06/2016 by tsnap5574 (1 review written)

I highly recommend you don't use this firm based on our experience below. We had hired a campervan for around 3 months use initially. However, roughly four weeks in, my mate found out he had to return home early due to severe illness in the family. We gave the director so to speak advance notice of this and said we would return the van in circa 2 weeks time, which he said was fine. However he stated no refund of any sort would be available. Whilst terms and conditions of course apply… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Horrible experience!”

Written on: 29/03/2016 by Frazier312 (1 review written)

My sister and I joined my parents for their tour around Australia. Since we haven't seen them for half a year by then, and Australia has always been our dream holiday destination, and, on top of that, it was Christmas, my parents wanted everything to be perfect. They booked the van two months in advance. When they arrived in Sydney, the day before we were supposed to pick up the van, they decided to go up to the rental place, to sign all the papers and have everything ready when we arrived the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't rent a camper here”

Written on: 12/11/2014 by Gray141 (1 review written)

Don't do it! If you are thinking of renting with travelwheels! Customer service seems to be not in their dictionary. They seem to be cheap, but with all the extras they are at least as expensive as the others! If you are still considering to rent with them, take the green insurance as their tyres are so old and run down, they will definitely need to be replaced even if you just drive on sealed road! Furthermore, their cars are not secure - if we didn't went to a mechanic, we still would drive… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible van, too many faults”

Written on: 31/08/2014 by NathalieMcCall (1 review written)

A terrible experience with this company, the van we were allocated was dirty, the plates could not be used before being washed as they were greasy and the pot had no lid. The sleeping bags were not clean and we didn't use them, no water in the window washer bottle, no gas in the gas bottle and only half a tank of fuel when we picked up the van. Hot air leaked into the cabin from under the passenger seat. Everything about this van was second rate, just terrible. Would not recommend this company… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Watch Out!”

Written on: 05/08/2014 by RogelioHopkins (1 review written)

after 3 month still waiting for my refund for the buyback of my car. staff is friendly, boss is unfriendly. watch out, dont buy your car at travelwheels!! Cars are overprised and in a terrible condition and when you sell it back to them they make you pay for everything! they are not answering my mails all in all: dont get fooled by travelwheels, dont buy your car there… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Hands Off !”

Written on: 23/04/2014 by Wiiwatchu (2 reviews written)

Dear All out there; we haven't checked our incoming mails for a long time. The claims are piling up. Always the same pattern. Travelwheels is collecting a$ 300 for the windscreen which is always broken from the beginning.Once the car breaks down, they make you responsible and threaten you. ( I can see him steaming with red face now reading this ) Basically You can do nothing. Taking him to court has been tried by others already. Makes no sense. I received mails from Hamburg and another guy… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“THEY RIP YOU OFF”

Written on: 23/04/2014 by stefanlausdahl (1 review written)

Don't go anywhere near this company! They will difiniely rip you off, and once you leave the property they don't Care about. The cars are horrible, and his horrible staff in the reception are not even worth mentioning.. I really hope that everybody avoids this company so it will have to shut down!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE TRAVEL WHEELS Australia”

Written on: 10/03/2014 by kkarr (1 review written)

Travel Wheels Sydney, are totally disorganized,took 2hrs to pick up van,then stuck in traffic for 4hrs,no maintenance on vans, had to add oil, replace battery,couldn't clean windows,no water or cap on reservoir, very dangerous,after 4th day could not open and close Drivers window without stopping and using alot of force.Many broken bits on van.No screens down below.I witnessed there lack of concern for other clients, who where extremely distressed, when vehicle had broken down 3 times and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DONT GO WITH TRAVEL WHEELS”

Written on: 31/10/2013 by Charlottex1991 (1 review written)

this company is an absolute rip off we hired 2 5 person van both of them had problems van 1 fridge didnt work half the time all the food kept going off and one of the speakers didn't work the van had an accident and they quoted us 2000 to get it fixed bit took it to a garage amd they fixed it for $60 total rip off the battery wasn't charging properly so the lights would turn off at night van 2 had all the same problems I would never recommend this company go with wicked campers that company… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rent in an other company”

Written on: 30/08/2013

Terrible, the campervan was destroy from many places, it was difficult to write all of it on the inventory. The fridge was out of order. Travelwheel charged us 75$ for a toll road who cost 14$. Nobody answer when you asked them why ? Travelwheels No way !!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“THE TWO FACES OF TRAVEL WHEELS”

Written on: 11/08/2013 by Whichnameisnottaken (1 review written)

If one reads the reviews you'll notice that they are bit contradictional. Please remember this: If you want to hire one of the new vans you probably have no problems, because new cars have normally no problems. But in all other cases you hire something really bad for far too much money !! We rented a 5-person van. Pick-up at an agent in Melbourne. By the time it was evening we discovered a 'few' things, but sadly we did'nt call the Travel Wheels Hotline immediatly. Which is a big mistake… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Problems with Travel Wheels? Mail us!”

Written on: 12/02/2013 by TravelWheelsClaimGroup (1 review written)

To everyone who has had problems with Travel Wheels. Kindly mail us under [email address removed]. Please give us your detailed report and your contact details. We are collecting information about Travel Wheels business dealings.We have had big problems last year, similar to those in recent posts. We think we have to find a way to put an end to this in order to prevent them from destroying the holidays of many more young people in the future. So please let us know about your problems. Many… Read Full Review

Travelwheels's Response to TravelWheelsClaimGroup's Review

Written on: 01/05/2013

Hello Mona,

we understand your concerns. Should you have experienced any problems with your camper van we are happy to find a solution with you. Do not hesitate to contact us, as we are always striving to improve our service.
Kind regards
TW

Reply to this comment

Lisarica's Response to TravelWheelsClaimGroup's Review

Written on: 14/12/2014

Hi Mona,
We are unlucky backpackers as well... Timing belt and all around it plus radiator have to be changed afternonly 2000 km.
How can I contzct you, I am very curious to know how we cant stop them scamming people like that.

Reply to this comment

Lisarica's Response to TravelWheelsClaimGroup's Review

Written on: 14/12/2014

Hi Mona,
We are unlucky backpackers as well... Timing belt and all around it plus radiator have to be changed afternonly 2000 km.
How can I contzct you, I am very curious to know how we cant stop them scamming people like that.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“Would not recommend at all!”

Written on: 29/01/2013 by Wiiwatchu (2 reviews written)

We have had many problems. Car had problems from the very beginning. Nearly no support. Many promisses but no action at all. A nightmare. We are preparing to sue Travel Wheels now and are looking for others who have had problems with Travel Wheels, too. Please come forward and mail us. Thanks Maria … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“6 Week Camper Van for Two!”

Written on: 03/01/2013

Travel Wheels Camper Van Hire is Sydney are criminals!!!! I had the misfortune of booking my Campervan via the internet weeks before arriving in Sydney in 2010. I used a website based in New Zealand but told me the Camper would be available on arrival in Sydney. The Company in New Zealand took the booking fee off my Credit Card £1,900.00 UK Pounds emailed me a receipt and all seemed good. Until I arrived in Sydney only to find they are not open on a Sunday (check the small print and secondly… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Gangsters!!”

Written on: 27/11/2012 by TravelsWheelsDisaster (1 review written)

These guys are gangsters. I hired a camper from Travel wheels in Brisbane Oz, and it broke down, there was a problem with the engine. The vans are old, full of rattles and high mileage. When I contacted travel wheels I was speaking to the owner of the company Shaun, He was not any bit helpful, rude and arrogant on the phone. He did not seem to care about our welfare and where we were to stay that night. I had to organise the tow truck, mechanic, garage myself as Shaun did not want to know… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dont go there!”

Written on: 17/11/2012 by studebake2 (1 review written)

Had the worst experience with these guys. Van was leaking and they tried to rip me off hiring the damn thing in the first place. A fine of 75 dollars that was charged to my credit card (non paid fair for harbour bridge) later came up as a mistake by Roam. Asked them to refund my money but never heard from them again...Bunch a cowboys the way i see it. Do yourself a favor and don't go here!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“HORRENDOUS EXPERIENCE”

Written on: 10/08/2012 by aoifeaustralia (1 review written)

AVOIDING TRAVEL WHEELS WILL BE THE BEST DECISION YOU EVER MADE!!!!!!!!!!!! Indescribably rude, unprofessional and sly staff. Previous damage to van was intentionally left off the paperwork and was later blamed and almost charged on us. (Thankfully we had photos to prove it!) ZERO customer service. Broken radio, broken chair, dirty bedding etc etc. Will screw you out of all your cash. In short, they are an utter nightmare and do not deserve any business!… Read Full Review

Wiiwatchu's Response to aoifeaustralia's Review

Written on: 11/02/2013

We have had similar problems. The car was not roadworthy from the beginning. They refused to pay for repairs. Left us sitting in the middle of nowhere for weeks without sending an exchange car. They are rude and just trying to make us much money they can. Do not go there. Read all the posts and make up your mind. Their staff is more than unprofessional and rude. They have made our holiday a nightmare!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“If it would be possible I would give Travelwheels 0...”

Written on: 13/06/2012

If it would be possible I would give Travelwheels 0 stars. I hired a stationary wagon for 1 week. On my last day I cleaned the car from the inside and the outside for 1.5 hours, but when I got home I recognized that I was charged with a cleaning fee of 200$. When I wrote an email I even didn't get an answer. So never hire a car from this company, because it is anything else but trustworthy… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“oh god where to start... bought a van from Travel...”

Written on: 13/02/2012

oh god where to start... bought a van from Travel wheels Sydney in kings cross with some friend which was supposed to be just fine the vehicle broke down after 60 kilometers on the highway, when we called the manager he hanged up on us twice on the phone just before he took a woman voice on the phone saying that this was a wrong number (I am absolutely not joking) so we had to get it towed but it was to late to get back to Sydney on that day so we had to pay a room for the night. The day… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“This is the absolute worst company to hire a campervan...”

Written on: 24/01/2011

This is the absolute worst company to hire a campervan from! My boyfriend and I hired from this company to travel from Perth to Sydney. Upon calling the company, we were informed that the cost would be that of 29$ for the first 6 nights and then it would go up to the regular rate for the remaining days. We were also informed that the car was equipped with a mattress and a full camping kit. We were told to pick it up at 1p.m since they had to repair the windscreen. However, once we got there… Read Full Review

Report this review
Was this review helpful? 0 0
overview