Onestop Digital - www.onestop-digital.com

★★★★★
4.8
94.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Onestop Digital - www.onestop-digital.com - Ask a question now

Refine your search

Latest Reviews

“No warranty support. avoid at all costs...”

★☆☆☆☆

written by Aussie_Josh on 04/11/2022

I purchased a £259 TP-Link router after researching this router for some time. It boasts a 3-year manufacturer's warranty, and my last TP-Link router was 6 years old and lacking some newer tech and speeds (But it still works). Last week it had a number of issues and i contacted TP-Link support, after some testing and help they determined there is a hardware fault that is covered by the TP-Link warranty and advised me to contact seller which they provided a Case ID ready for a return. Here is the response from OneStop Digital... - Thank you for your email. - - We are sorry but all products covered 1-year warranty from our company only and we are sorry to let you know that the warranty has been expired. - - - Should you have further questions, please feel free to contact us again. - Thank you very much and have a great day! I have reminded them of my statutory rights and also provided them with TP-Links diagnosis and the case ID which is their return authority. This is the reply... - For imported products, all manufacturers regarded it as a grey import so local warranty will no longer covered. - We are sorry to let you know that it only covers one year warranty from our company. - - As we can see the router has been used over 1 year and 3 months. The website does not alert to this being their stance at all. Not on the product description, FAQ's, Terms and Conditions or Warranty info pages. At best, the warranty page states they cover "12 months "Return to Base" warranty for cameras, camcorders, lenses and flashguns"... of which the router is none of. I would highly resist the pricing and seek a more reputable seller, because this company will do the best they can to get out of warranty work, even if the manufacturer admits an issue.

Was this review helpful? 1 0

“Run for the Hills!”

★☆☆☆☆

written by fluffybean on 26/05/2021

Camera did not work, amazingly. Focus, lighting, similarity to subject was so off you couldn't tell if vegetable, mineral, animal or human. Shutter button did not work, video button did not activate when pressed until later for no logical reason. Focus quality remained unwaveringly bad. Brown strap included that did not match black/silver camera. Camera, settings, manual, warranty, invoice all in Japanese or Chinese(??) **5 day return policy.** Woo hoo! What a trip! Customer service blamed customer, demanded customer do the work to prove there was something wrong with camera, pics and video sent were not sufficient. They asked for another lens and another camera with which to investigate the problem FOR the customer services "helpers". Merely suggested if I return it and the camera did not meet their requirements for a defective camera they would charge me. Shipping also my responsibility. A quintessential nightmare transaction.

Was this review helpful? 1 0

“Super fast delivery to Australia”

★★★★★

written by Bapakmick on 18/03/2021

So I discovered how good the prices were for filters. Reviews were good, so I took the plunge, and my experience was good. My only negative was not being updated re delivery after 7 days. This was soon forgotten when to my surprise on the 8th day the courier delivered my filters as ordered. This delivery was U.K. to Australia,I would have no hesitation in dealing again.

Was this review helpful? 0 0

“Tough to get a refund and no communication!”

★☆☆☆☆

written by Dennismau on 29/10/2020

I ordered a pair of Canon 18x50 IS binoculars online and then several hours later I changed my mind and told them to cancel the order. I am having to file a Paypal Dispute to get my money refunded. I will never buy anything from them again. They answer their emails about once every two days so it is very hard to communicate with them.

Was this review helpful? 0 1

“Fast delivery -forget it”

★☆☆☆☆

written by AdysonDickinson on 04/02/2020

I ordered a camera and payed extra tog et 2-4 days delivery. I heard nothing from them on the first day about shipping so i wrote on the second. I got replies where they wanted to discus what 2-4 days delivery means? In their mind i actually meant 5-? days. Please write that on your delivery statement. I asked them to cancel the order, but they claimed that the camera was shipped, although i still had not received a tracking number? Its so annoying to experience companies like this, does not get their fingers out and get things shipped and absolutely no information about what is happening. I'm still waiting to hear from them if they have managed to cancel my order.

Was this review helpful? 4 0

“No way to return, no answer to emails”

★☆☆☆☆

written by Finkster on 18/04/2019

I ordered a Fuji lens, which arrived very quickly and in perfect condition. For a variety of reasons, I decided to return the lens. Nowhere on the site are return instructions provided and after repeated emails to the company, no one has answered with any information as to how to process a return. Very frustration for a $1,000 item. I’m initiating a dispute with PayPal. One gets the sense that the company wants to make returning an item as difficult as possible.

Was this review helpful? 5 0

“What's not to love?”

★★★★★

written by rickydoodah on 01/11/2018

Ordered a Fujifilm X-T3 on 24 October and it arrived at my address in the UK exactly 7 days later. Packaging was excellent and even came wrapped like a present. The item was in perfect condition. I saved £250. I would definitely buy from here again. I have not found the 'grey import' a problem, Fujifilm register my product in the UK. The price I eventually paid was the price I paid at the outset, i.e. I did not have to pay more for any taxes. I did my research before buying and these guys get excellent reviews

Was this review helpful? 0 1

“Totally happy with my purchase and service”

★★★★★

written by Sabrina1966 on 17/10/2017

I searched high and low for the best digital compact camera and the best price for it and then I found this site! I ordered a Canon Powershot G9X MK II which wad markedly cheaper then anywhere else and in no time was it delivered by post to my home in France! Very happy about the service, the product and definitely will recommend this site to family and friends! Perhaps one suggestion: the description of product should list the contents of product box. I give it 5*, for sure!

Was this review helpful? 2 0

“ORDERED NEW TAMRON 150-600 MM AO22 LENS”

★★★★★

written by McCullough411 on 15/01/2017

I live in Boca Raton, Florida. Last week I order the Tamron lens from ONESTOP-DIGITAL on a Tuesday. It was shipped from Hong Kong and I received it on Friday of the same week. Perfectly packed brand new with all the instructions, etc. and the best price anywhere. Fantastic International Service with price as advertised with no shipping cost or import duty expense. I will order other products from ONESTOP....

Was this review helpful? 0 1

“Could not be better”

★★★★★

written by Izabella394 on 21/05/2016

Got my Olympus lens fro a great price. Only 3 days from Hong Kong to UK. Amazing. Packaging excellent. No competition...use them!

Was this review helpful? 0 0

“Very good seller !!!”

★★★★★

written by Tikiness on 01/04/2016

French, I ordered two lens in a month. Each time good communication and produce received in 6 days maxi. I recommand really this seller!

Was this review helpful? 0 0

“Professionalism and seriousness.”

★★★★★

written by Jaelynnv8 on 19/03/2016

Wonderful professionalism and seriousness of OneStop Digital. I am completely satisfied with both the product and the organization. The purchased product is what I expected, perfect and functional, nothing to complain. Problem management, the return of the money, courtesy and speed of response are commendable. The OneStop Digital service is safe and super recommended.

Was this review helpful? 0 0

“Olympus Body OM-D E-1 ”

★★★★☆

written by Johnstonxe420 on 07/01/2016

Ordered a Olympus and was very positively surprised about the Information concerning the shipping (FedEx)! Body arrived after only a few days (ordered on 29th Dec & got the parcel on 4th Jan !) Very happy with my Order and will surely recommend !

Was this review helpful? 0 0

“Ze leveren snel, en goede service”

★★★★★

written by it-is-me on 27/05/2015

Ik vond het spannend om iets in Hong Kong te bestellen. Eerst een aantal reviews gelezen op internet. Daarna de stap gewaagd. Een Nikon Body en Sigma lens besteld. Via track en trace zag ik dat de volgende dag de bestelling verstuurd was. De volgende dag in Leipzig, Brussel en een dag later in Amsterdam. Helaas bleef het pakketje daar 10 dagen liggen. Voor aflevering moest ik 212 euro aan invoerrechten betalen. Deze werden na declaratie binnen een dag door Ontstop digital op mijn rekening gestort. Geweldige service. Ook vragen werden snel en accuraat beantwoord. Volgende keer bestel ik daar weer!

Was this review helpful? 0 0

“very good service”

★★★★★

written by brogan515 on 21/05/2015

i will recomd one stop digital

Was this review helpful? 0 0

“All round quality service.”

★★★★★

written by on 08/05/2015

From ordering on the website through to delivery I found the service excellent. Ordered Friday, shipped next working day and arrived 48 hrs later. Considering the low price for a high quality product I'm very pleased with my purchase.

Was this review helpful? 0 0

“The Onestop Digital is the place to buy camera equipment.”

★★★★★

written by Reynoldsqc486 on 08/05/2015

I have bought a couple of Nikon lens in the past 3 weeks and the service was very fast and everything was perfect. The prices are excellent. I will be using them again sometime in the future. I live in the channel islands and i received my lens quicker than if i ordered from England.

Was this review helpful? 0 0

“Nervous about ordering from the other side of the world”

★★★★★

written by nicbar on 19/04/2015

I placed an order for a high end Pentax 645 camera with Onestop Digital and I was worrying that there would be complications with my order as they were offering the camera for a huge reduction to the UK prices. Their customer services kept me informed to the progress of the delivery. The camera arrived in good time and I was not presented with any import duties to pay. I would not not hesitate to buy from Onestop Digital and would recommend them to anyone. Very pleased with their serives.

Was this review helpful? 0 0

“Three days, Receied my camera in UK very good services”

★★★★★

written by 488Harrison on 23/03/2015

Just by luck I found ONESTOP DIGITAL, I read the reviews and almost all reviews was very GOOD. So I e-mailed to fine out few more about there cameras, and had a very fast reply. It was what I wanted to here. I purchase on Monday night and was suppose to get it on Thusday by 16h00, but got it on Wenesday 14h00, it came a day early. I was very happy with there prices and very, very good servies. I will recommend anyone to check ONESTOP DIGITAL. Thank You

Was this review helpful? 0 0

“Almost the speed of light”

★★★★★

written by Sesachili on 03/03/2015

Ordered on the 25th February a Flash Meter for my daughter at what appeared to be a very competitive price; didn't immediately look at the small print until later when I found out it was coming from Hong Kong. A little dismayed as previous experience from this region has meant a delivery period of at least two weeks. The meter turned up today! Extremely well packed, totally protected complete with manual, carry case and battery. That is very quick plus very keen price has made me one happy and satisfied customer.

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by sasimahapatra on 23rd August 2015 Report this content
I wish to purchase a Pentax 645Z camera with 55mm lens. Do I have to pay custom taxes? If custom taxes are to be paid can you tell me the tax rate? I live in Leeds,West Yorkshire,UK. Many thanks.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content nicbar Written on: 24/08/2015
I was in exactly the same position as you...I have used Onestop Digital on three occasions and the order process has worked perfectly every time. No import or delivery charges were asked for. Reliable company. good choice with the Pentax 645Z !
overview