Home Leisure Direct Reviews - www.homeleisuredirect.com

★★★★★
4.6 / 5
91% of users recommend this
  • Customer Service

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  • Value For Money

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Home Leisure Direct www.homeleisuredirect.com

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Latest Reviews

★★★★★

“Their FB page is very helpful”

Written on: 29/03/2020 by tinnyjames (1 review written)

I messaged their Facebook page asking about their openness during the CV19 lockdown. For obvious reasons, they aren't delivering right now. As inconvenient as that may be for me, I am glad they aren't trying to pretend like they're essential at the expense of their employee's safety, the way Starbucks and others have done. I have a background in sales, both electronics and finance, so I tend to spot salesmen red flags from a mile away and I had absolutely no issues talking with them. There was… Read Full Review

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★★★★★

“Outstanding Customer Service ”

Written on: 13/03/2020 by AndrewGorehamSmith (1 review written)

I purchased a dining/pool table from home leisure direct. My experience over the phone was fantastic. After speaking to a gentlemen over the phone, all my requirements were met easily, quickly and positively! Nothing better than great customer service like that. Top bloke. Thank you!… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID!!!”

Written on: 20/02/2020 by Clark36 (1 review written)

We ordered a 7ft Signature Tournament Pool Table from Home Leisure Direct costing £1,052.97 on 8th January 2019. We were advised the expected delivery date would be 8-10 weeks from ordering. After 16 weeks, several phone calls and countless emails later, our pool table finally arrived! HOWEVER.....It arrived damaged in several places. The legs were scuffed, the table cabinet was scratched and dinked, the steel pocket trims were scratched and dented and the cloth was poorly finished around… Read Full Review

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★★★★★

“7ft Pool Table”

Written on: 20/12/2019 by NCrispin (1 review written)

5⭐️ Company, from the initial purchase right through to delivery and installation, very easy to deal with. Would highly recommend, pool table is fantastic, far better than expected. … Read Full Review

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★★★★★

“Tournament pool table”

Written on: 09/12/2019 by Jmcdonald0701 (1 review written)

Very happy with delivery arrangements. Arrived on time, the two guys were very polite and friendly. After setting table up, they explained everything in full… Read Full Review

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★★★★★

“SUPERB!!”

Written on: 06/12/2019 by ppcarter1 (1 review written)

Ordering process was great Delivery process was great Installation beyond the call of duty at 7pm till 10pm. Product beyond what we expected for quality! Cannot recommend enough!!… Read Full Review

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★★★★★

“Fantastic product and service”

Written on: 21/11/2019 by PaulBarnfield (1 review written)

Just received the Emirates 7ft pool table from Home Leisure Direct. Great quality and really pleased with the product. The install service was fantastic, getting everything set up in no time at all as well as being really friendly and offering helpful advice. All in all, excellent!… Read Full Review

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★★★★★

“Signiture Pool dining table”

Written on: 21/11/2019 by dooley1 (1 review written)

We had our Signiture solid wood pool dining table installed yesterday and we are over the moon with it, fantastic quality and the install team were spot on with everything they did… Read Full Review

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★★★★★

“I Just Love This Company!!”

Written on: 18/10/2019 by Wackwa (2 reviews written)

This is the second Pool Table we have had from Home Leisure Direct The people buying our old house liked the table so much they talked us into leaving it for them! I got straight on to Home Leisure to get a new Pool/Dining able for our new house, knowing I would have to wait a little - It arrived today 2 weeks before I expected and was expertly set up by the two guys I dealt with who were extremely professional throughout the process. I would recommend Home Leisure Direct to anyone that is… Read Full Review

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★★★★★

“7 foot jack Daniels pool table, Brilliant quality...”

Written on: 16/08/2019 by keironfarr (1 review written)

Ordered a black 7 foot Winchester jack Daniels pool table with various accessories and a free 9 piece accessory pack, I am based in South Wales, I had a phone call around 9:30 am from the delivery drivers, letting me know they would me with me between 12 and 2 pm, by 12:30 they were here, I opened the garage, offered them a cup of tea or coffee, left them to it and by 1:15 one of them knocked the door to show me that everything I had ordered was there, among various other relative information… Read Full Review

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★★★★★

“Two guys delivered our customised pool table today and...”

Written on: 29/07/2019 by Eli109 (1 review written)

Two guys delivered our customised pool table today and they were amazing! They were so helpful and put the table together very quickly. They definitely need a pay raise!!! Thanks Again, … Read Full Review

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★★★★★

“Yale Pool Table”

Written on: 19/06/2019 by TWellsNewtonRd (1 review written)

Two guys delivered my table today. They were extremely processional despite the 3 floors they had to climb to install the table. Quick, efficient and very friendly, I would recommend them highly. The table itself is beautiful and extremely good value for money. It cost just £1100 with delivery, I have seen tables at 4 times the price which aren't as good. I am a long time pool player and this table is as good as any I have found in a pool hall with a quick cloth and responsive cushions. … Read Full Review

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★★★★★

“Outstanding products and customer service”

Written on: 01/06/2019 by getsteve (1 review written)

I have purchased a pool table and a table tennis table from Home Leisure Direct over the last year and the customer service has been truly outstanding. Even when things were slightly imperfect with the product, through no fault of anyone, I can't praise this company enough for their trouble in making things right. A sign of a good company is how they treat their customers from the point of sale to rectifying any problems. This is the best experience I've had with any company for years. And… Read Full Review

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★★★★★

“Awesome Pool Table”

Written on: 13/05/2019 by jo-annebarber (1 review written)

Awesome Delivery, Set Up and surprise of a "7ft American Pool Table" for me when I arrived home today. Just been playing and already fell for this big time. Father In Law informs me I need to give a big thanks to the two delivery guys for setting this up!!… Read Full Review

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★★★★★

“Pool Table”

Written on: 01/05/2019 by davebailey (1 review written)

Ordering was simple. After sales information was very informative. On the day it was delivered, we had multiple phone calls to keep us up-to-date as to when they would arrive. We purchased the full installation and the two guys I dealt with did everything! The heavy lifting, assembly, and leveling of the pool table. Cheers guys!… Read Full Review

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★★★★★

“Great Product & Service”

Written on: 26/04/2019 by sonof1999 (1 review written)

Great range of tables in the showroom, and installation service was top-notch thanks … Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 05/12/2018 by cmrll (1 review written)

Terrible customer service, endless empty promises avoid. Purchased a mame arcade machine, took 1 month to deleiver, however when delivered was missing the keys so could not access the machine. Spent the next two months calling to get the correct keys sent, very pleasent on the phone with empty promises but nothing ever done. Had to call multiple times to get some keys, keys arrived where incorrect. Called was told sending a replacement lock, waited two weeks no lock, called back lock hadn't… Read Full Review

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★★★★★

“Table Tennis Table ”

Written on: 31/08/2018 by Keenan1982 (1 review written)

Excellent table, once set up. Very sturdy and easy to fold away. The wheels are very robust and makes it easy to manoeuvre. All in all very pleased as had seen table at a friend’s and bought on their recommendation. Great after sales as well… Read Full Review

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★☆☆☆☆

“Absolutely Terrible and Incompetent”

Written on: 06/08/2018 by Neetsy (1 review written)

We ordered our table in January 2018 and suffice to say we still haven’t received our whole order. We visited the warehouse and were offered a trade discount as I have an interior design business.. upon calling up to place our order we mentioned the trade discount and were called liars by the person who I spoke to who claimed that I was trying to pull a fast one to get extra money off my table. Eventually we were given the discount. I called up chasing my order regularly and was told that the… Read Full Review

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★☆☆☆☆

“Avoid at all costs! ”

Written on: 04/07/2018 by Lorelaim247 (1 review written)

Words to describe the abismal attempts to run a company fail me. They ask high prices for the products but you get no service whatsoever. Just don’t consider them - believe me you will regret using them. Warranty not worth the paper it is written on. Communication totally beyond them! Delivery drivers say that every customer says the same. So I am very dubious the “good” reviews are authentic! Use them at your peril! I would like to say something positive but we didn’t have any positive… Read Full Review

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