HeatandPlumb.com Reviews - www.heatandplumb.com

★☆☆☆☆
1.5 / 5
11% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
HeatandPlumb.com - www.heatandplumb.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Nuie water resistant mdf bath panels ”

Written on: 19/08/2020 by godony (1 review written)

purchased Nuie mdf water resistant gloss white side and end panels and received within 3 days of ordering.Installed 5 days later and within 2 days the upper edge of end panel where it abuts to bath tub lip as blown. Silicone sealant was forced into all joints with only the manufactured edges showing so water cannot enter to back of panel which is not vinyl wrapped, No problem,it has a 5 year warranty contacted Heat and plumb and reply I got back is the problem is caused by water ingress. What… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Super after sales ”

Written on: 22/01/2020 by Sltom (1 review written)

Super After Sales Support I have just recieved a super after sales support from Heat and Plumb The terms and conditions state that the customer should check the item on delivery but as the item was deliverd in Christmas week no checks were made of the package Some three weeks later when unpacking the item damage was found and a part was missing Contact by email was made to the company and within a day or so all matters were resolved and new replacement parts sent out THanks go to all the team… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID THIS COMPANY!!!”

Written on: 16/05/2019 by awilliams862 (1 review written)

Customer service is sub standard and apathetic. Customer support staff are rude and unhelpful and make no attempt to put themselves out in any way to help the customer. They are NOT A DISABILITY FRIENDLY COMPANY and as a result I took my custom else where. One star is far to generous!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Very poor customer service.”

Written on: 07/05/2019 by lsWright53 (1 review written)

Ordered bathroom fittings from 'Heat and Plumb' and was sent delivery date. Delivery day came and went with no sign of goods. Telephoned and was assured someone would look into it and call me back. No call. A further two telephone calls to them over consecutive days before I was told 'they were having problems with their new courier'. Finally after waiting over a week beyond the revised delivery date (three weeks after original order) I managed to arrange a refund. Got my all money back… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible”

Written on: 25/04/2019 by McLaughlin231 (1 review written)

Goods were damaged and they refused refund as was of their 'returns period' DO NOT USE !… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Steer Clear!”

Written on: 08/11/2018

Delivery: We ordered over £1000 of bathroom furniture & fittings in a single order imagining that we would get a consolidated shipment on the date we nominated. No - shipments came on 4 days from a variety of carriers. Advance notice of deliver time: "between 7am and 7pm" - fancy taking a week off? Warranty: The bath tap (value £40.00) leaked from the tap body as soon as it was put into service. Provided photo and video evidence. Rather than replace the tap we are sent a ceramic core and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Would not recommend”

Written on: 22/08/2018 by R.Smart (1 review written)

Sorry to give 1star,would rather have given zero. After arranging a delivery date by phone, company changed date without asking if this was suitable. After i changed my arrangements to suit companies new date and waiting in all day as they couldn't give a time slot,nothing arrived. Despite having my phone no and email address,they did not let me know there was a delivery problem. Phoned to complain and was told someone would get in touch the following day. Said i was going out at 10am so phone… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid like your life depended on it”

Written on: 15/01/2018 by GWLeeds (1 review written)

Ordered a Klon radiator, it arrived quickly but we didn’t want to open the packaging until the plumber was ready to install it, 2 days after delivery. When the radiator was unpacked it was the wrong colour. Immediately rang heat and plumb who said that they would offer a discount but we told them that it didn’t match the other radiators and needed to arrange a return. We heard nothing for 48 hours, so rang again to be told that CJ would arrange collection. After nearly a week, we had still… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID”

Written on: 04/12/2017

I have had the worst shopping experience with Heat and Plumb (who also trade under Pioneer Bathrooms). All looked good initially - items delivered on time. However, when items were removed from packaging they were significantly damaged. I emailed Heat and Plumb, providing them with photographs of the radiators. No reply. I phoned the next day and was told I was not entitled to a refund or replacement as I had not reported the issue within 7 days. This is in breach of Consumer Rights as… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“this is a company that can put you off of internet...”

Written on: 03/12/2017

this is a company that can put you off of internet shopping forever they give the industry a bad name,they refuse to accept they send the wrong goods,they refuse to give refunds,when contacted they refuse to get back to you hoping youll go away,all in all a perfect candidate for watchdog.if youre thinking of purchasing plumbing goods read all the reviews for this so called company including pioneer bathrooms also part of this shambles YOUVE BEEN WARNED… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“thank you heat and plumb”

Written on: 14/11/2017 by Liliannaa74 (1 review written)

I was very cross after I was sent the wrong wash hand basin and had such a wait for the correct one to be delivered. They went to great lengths to make sure I got the wash hand basin which cost them because they refunded me the cost of the wash hand basin.They had been given the incorrect information from their suppliers which caused the confusion in the first place. It looks fabulous thank you… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NEVER again”

Written on: 26/08/2017 by nouruk (1 review written)

Wow, how can this business still be running?! We ordered a toilet and made arrangements so that we could be home to receive it on the day they specified. Did it turn up? Sadly not, and they couldn't even be bothered to call us to inform us. They waited until we called them mid-afternoon. No compensation offered for the day's work missed in order to stay home between the whopping hours 8am-6pm! Unbelievable. The toilet arrived the following day, only because we kicked up a stink with the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful, Just Awful”

Written on: 25/08/2017 by Ollie111 (1 review written)

We have been trying to return 2 items to them - as per their returns policy which contains a hefty restocking charge - for 6 weeks or so - from a much larger order. Items are poor quality. They are making it as difficult as possible & are now refusing to take the items back and blackmailing us. Do not go near this awful company… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“awful just awful”

Written on: 16/08/2017 by PKM290514 (1 review written)

I looked at website couldn't get the information that I wanted so called to which I was told that website is being updated he will call supplier and find out info and phone me back. No call back called again same thing except I'll call you back in five minutes no call back. I then sent a message online to which I recieved no response twice. I then called a final time and explained what had happened and asked if they wanted my business a man who couldn't really understand what I was saying… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“keep away from this company”

Written on: 12/08/2017 by plattsy (2 reviews written)

I ordered a cloakroom suite consisting of wash basin & low level toilet within 2 hours I received an e mail saying the toilet cistern was out of stock but would be back in on 28th july.This did not cause a big problem as I had plenty to do before I needed the toilet. However the 28th came and I rang them to find out when the cistern was being delivered they informed me they had no idea when it would come back in stock.I had to order another complete toilet but it had to be paid for and I would… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NEVER order from Heat and Plumb”

Written on: 07/08/2017

To all public never order from this company! I ordered a floor former for my bathroom and when it arrived it was completely different to the one advertised on the website, I contacted Heat and Plumb the day after and after 3 weeks of arguing back and forward Via email I finally got my refund which has now resulted in my bathroom been prolonged nearly a month! The customer service is absolutely appalling, they try to prolong sending you a refund slip so they don't have to give you your money… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Company- buy elsewhere ”

Written on: 05/06/2017 by qoParsons1961 (1 review written)

I bought a £240 bathroom sink and vanity unit off heatandplumb.com, which arrived damaged. It looks like the unit had been dropped on one side as there are several parts of the unit that have been broken/damaged. I notified the company 14 days after delivery but as this was outside their 'seven day rule', they refused to either refund or replace (Despite this being against the Consumer Rights Act 2015 or the Distant Sale Act). Would never ever buy anything from them again and would strongly… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mis-leading imagery and aggressively rude customer service”

Written on: 17/05/2017 by Kat500 (1 review written)

Absolutely terrible. They sent half of what I ordered (a shower head with mixer taps) and on delivery I checked it and only had the shoewer head. I phoned to ask when the rest would come they told me it was a further £95 for the rest of what I ordered. Buried deep in the information it stated that taps were sold separately - but this wasn't clear in the overall advert or imagery at all. To make matters worse they won;t refund me. This is not me being unobservant, my plumber and I both checked… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“HORRENDOUS!!!!!!”

Written on: 30/04/2017 by Heather273 (1 review written)

KEEP AWAY. We ordered a new bath and taps from them ready to be fitted immediately. Spending over £700. When the bath arrived it was faulty and customer services were beyond helpless. They will not issue a replacement or a refund until we have sent photos, meaning that we are now left without any washing facilities as our old suite has been removed. I am so upset about this as we saved really hard for this work to be done and it hasn't gone to plan. The taps we ordered never arrived and I… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Incorrect imagery online”

Written on: 21/04/2017

If you are going to buy from them make sure what you get is what was pictured. I ordered a bath tap for a total house overhaul. I didn't check what was received before the builder fitted it. It was nothing like the right item. Then I had the pain of emailing customer service - never got through on the phone. Their emails to me in short form: Email 1. Wrong product received but as installed tough luck. Email 2. Item installed is no longer on the website. Email 3. You have the correct item… Read Full Review

Report this review
Was this review helpful? 0 0
overview