HeatandPlumb.com Reviews - www.heatandplumb.com

★☆☆☆☆
1.5 / 5
11% of users recommend this
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Latest Reviews

★☆☆☆☆

“AVOID”

Written on: 04/12/2017

I have had the worst shopping experience with Heat and Plumb (who also trade under Pioneer Bathrooms). All looked good initially - items delivered on time. However, when items were removed from packaging they were significantly damaged. I emailed Heat and Plumb, providing them with photographs of the radiators. No reply. I phoned the next day and was told I was not entitled to a refund or replacement as I had not reported the issue within 7 days. This is in breach of Consumer Rights as… Read Full Review

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★☆☆☆☆

“this is a company that can put you off of internet...”

Written on: 03/12/2017

this is a company that can put you off of internet shopping forever they give the industry a bad name,they refuse to accept they send the wrong goods,they refuse to give refunds,when contacted they refuse to get back to you hoping youll go away,all in all a perfect candidate for watchdog.if youre thinking of purchasing plumbing goods read all the reviews for this so called company including pioneer bathrooms also part of this shambles YOUVE BEEN WARNED… Read Full Review

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★★★★★

“thank you heat and plumb”

Written on: 14/11/2017 by Liliannaa74 (1 review written)

I was very cross after I was sent the wrong wash hand basin and had such a wait for the correct one to be delivered. They went to great lengths to make sure I got the wash hand basin which cost them because they refunded me the cost of the wash hand basin.They had been given the incorrect information from their suppliers which caused the confusion in the first place. It looks fabulous thank you… Read Full Review

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★☆☆☆☆

“NEVER again”

Written on: 26/08/2017 by nouruk (1 review written)

Wow, how can this business still be running?! We ordered a toilet and made arrangements so that we could be home to receive it on the day they specified. Did it turn up? Sadly not, and they couldn't even be bothered to call us to inform us. They waited until we called them mid-afternoon. No compensation offered for the day's work missed in order to stay home between the whopping hours 8am-6pm! Unbelievable. The toilet arrived the following day, only because we kicked up a stink with the… Read Full Review

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★☆☆☆☆

“Awful, Just Awful”

Written on: 25/08/2017 by Ollie111 (1 review written)

We have been trying to return 2 items to them - as per their returns policy which contains a hefty restocking charge - for 6 weeks or so - from a much larger order. Items are poor quality. They are making it as difficult as possible & are now refusing to take the items back and blackmailing us. Do not go near this awful company… Read Full Review

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★☆☆☆☆

“awful just awful”

Written on: 16/08/2017 by PKM290514 (1 review written)

I looked at website couldn't get the information that I wanted so called to which I was told that website is being updated he will call supplier and find out info and phone me back. No call back called again same thing except I'll call you back in five minutes no call back. I then sent a message online to which I recieved no response twice. I then called a final time and explained what had happened and asked if they wanted my business a man who couldn't really understand what I was saying… Read Full Review

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★☆☆☆☆

“keep away from this company”

Written on: 12/08/2017 by plattsy (2 reviews written)

I ordered a cloakroom suite consisting of wash basin & low level toilet within 2 hours I received an e mail saying the toilet cistern was out of stock but would be back in on 28th july.This did not cause a big problem as I had plenty to do before I needed the toilet. However the 28th came and I rang them to find out when the cistern was being delivered they informed me they had no idea when it would come back in stock.I had to order another complete toilet but it had to be paid for and I would… Read Full Review

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★☆☆☆☆

“NEVER order from Heat and Plumb”

Written on: 07/08/2017

To all public never order from this company! I ordered a floor former for my bathroom and when it arrived it was completely different to the one advertised on the website, I contacted Heat and Plumb the day after and after 3 weeks of arguing back and forward Via email I finally got my refund which has now resulted in my bathroom been prolonged nearly a month! The customer service is absolutely appalling, they try to prolong sending you a refund slip so they don't have to give you your money… Read Full Review

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★☆☆☆☆

“Terrible Company- buy elsewhere ”

Written on: 05/06/2017 by qoParsons1961 (1 review written)

I bought a £240 bathroom sink and vanity unit off heatandplumb.com, which arrived damaged. It looks like the unit had been dropped on one side as there are several parts of the unit that have been broken/damaged. I notified the company 14 days after delivery but as this was outside their 'seven day rule', they refused to either refund or replace (Despite this being against the Consumer Rights Act 2015 or the Distant Sale Act). Would never ever buy anything from them again and would strongly… Read Full Review

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★☆☆☆☆

“Mis-leading imagery and aggressively rude customer service”

Written on: 17/05/2017 by Kat500 (1 review written)

Absolutely terrible. They sent half of what I ordered (a shower head with mixer taps) and on delivery I checked it and only had the shoewer head. I phoned to ask when the rest would come they told me it was a further £95 for the rest of what I ordered. Buried deep in the information it stated that taps were sold separately - but this wasn't clear in the overall advert or imagery at all. To make matters worse they won;t refund me. This is not me being unobservant, my plumber and I both checked… Read Full Review

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★☆☆☆☆

“HORRENDOUS!!!!!!”

Written on: 30/04/2017 by Heather273 (1 review written)

KEEP AWAY. We ordered a new bath and taps from them ready to be fitted immediately. Spending over £700. When the bath arrived it was faulty and customer services were beyond helpless. They will not issue a replacement or a refund until we have sent photos, meaning that we are now left without any washing facilities as our old suite has been removed. I am so upset about this as we saved really hard for this work to be done and it hasn't gone to plan. The taps we ordered never arrived and I… Read Full Review

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★☆☆☆☆

“Incorrect imagery online”

Written on: 21/04/2017

If you are going to buy from them make sure what you get is what was pictured. I ordered a bath tap for a total house overhaul. I didn't check what was received before the builder fitted it. It was nothing like the right item. Then I had the pain of emailing customer service - never got through on the phone. Their emails to me in short form: Email 1. Wrong product received but as installed tough luck. Email 2. Item installed is no longer on the website. Email 3. You have the correct item… Read Full Review

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★☆☆☆☆

“Badly fitting pivot door and shocking customer service”

Written on: 12/04/2017 by rottidog (8 reviews written)

I bought a shower side panel, pivot door and tray from this mob and wish I'd never seen them! The tray is good and the side panel - what can go wrong with a side panel? But the door (supplied already in the frame) is shocking and won't close properly due to how the magnetic strips are fitted and their lack of strength so water leaks out. I have been arguing with them for weeks now and they sent out some new magnets - wrong ones as they were for the edge of the door not the frame. Then they… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/03/2017

Have placed an order for a shower kit, website picture showed slider rail, valves and shower head. This is what a KIT is supposed to be. Received my order without the valves, wrote to customer service, they replied that it doesn't include the valves, never mind the pictures!!! They then forwarded some links for the valves, an extra £300!!! I decided to return the kit, according to their returns policy, I should return it at my own cost, which I am happy to do. But no, they are insisting on… Read Full Review

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★☆☆☆☆

“very very poor”

Written on: 15/02/2017 by Torib387 (1 review written)

Ordered two radiators on Thursday, after phone call to confirm they have got items I wanted in stock, have been informed that items will get delivered next day - Friday. After waiting all day for delivery I have messaged company with question where my items are (no one even bothered tell me item won't be delivered), been told that currier is running late and will get items on Monday. Monday same situation, but this time I have been told that currier tried deliver Friday but nobody was at home… Read Full Review

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★☆☆☆☆

“Appalling customer care”

Written on: 10/02/2017 by Danica87 (1 review written)

Ordered two mirror cabinets, one was damaged but because my 87 year old mother taken into hospital I had not opened boxes until after the 7 day inspection period. They send me e-mail basically saying tough and quoted a line from their terms and conditions.NEVER USE THIS COMPANY heartless and dispassionate, even death would not alter their terms and conditions!… Read Full Review

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★☆☆☆☆

“oval bath”

Written on: 06/02/2017 by McCleary214 (1 review written)

Warning do not use this company. What you order is not what you get. Trying to talk and sort it out is a waste off time. Better off talking to my dog. We went on the web site to order a bath. We ordered the bath and paid straight away for it printed off all the paper work. Which showed us a picture off the bath we had ordered and the price next to it at 304. 00 pound. Got to admit delivery was good. But when the bath got here it was not what we had ordered and nothing like the pcture we had. We… Read Full Review

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★☆☆☆☆

“Just need to look at all the terrible reviews”

Written on: 05/01/2017 by goodplumb (1 review written)

Honestly don't go near. Missed delivery twice and turned up smashed to smithereens. Appalling service.  Demanded money back… Read Full Review

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★☆☆☆☆

“dont trust this site they sell rubbish & wont accept...”

Written on: 03/11/2016 by gerosean (1 review written)

I bought 4 of the prestige bi-fold shower screens. they are marketed on the heat and plumb wed site as being 6mm glass which in my experience is a sign of a quality shower screen. when they arrived it was clear that they are not 6mm but 4mm. and very poor quality. I immediately rang heat and plumb and was asked to open all 4 of the items and check them all. when i did and advised that they were all the same I was told that they would check with there supplier and get back to me. which they… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 24/10/2016 by Thorpe64 (1 review written)

Placed an order for a bathroom vanity unit. However DAY before delivery they cancelled my order without an explanation. I ran custom service they wasn't able to tell me why the order had been cancelled and asked me to ring back tomorow again. Rubbish service and care won't be using them again… Read Full Review

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