Mattress Next Day Reviews - www.mattressnextday.co.uk

★★☆☆☆
2 / 5
24% of users recommend this
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Latest Reviews

★☆☆☆☆

“Legal action”

Written on: 07/09/2020 by mikeb345 (1 review written)

We placed an order with this company and a year later will be taking legal action against them. My wife rolled over in the night and I sharp piece of metal ripped through the mattress cutting her arm. We spoke to the company to seek a reselution who told us we could face a lengthy wait for a new mattress, choose a cheaper version or pay more money for a different one. We will instead be taking legal action against the company… Read Full Review

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★☆☆☆☆

“Bad Return Policy”

Written on: 26/11/2019 by M...M (1 review written)

Bad Return Policy Don't get cought like I did, they will not collect the mattress even though it was of an inferior quality, it will cost you dear to return it back to them and you'll be at their mercy to get your money back! My inferior quality mattress was made from the cheapest possible materials you can ever imagine, the springs were visible at the bottom, it was not worth a fraction of what I paid for it and arrived 3 days late and was dumped outside my door even though I'd paid for "room… Read Full Review

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★★★★★

“Great customer service”

Written on: 07/09/2018 by Laylah366 (1 review written)

There was a small mixup about which garage the items had been delivered to. After I emailed support, I had a quick response, both by email and phone, and it was all sorted out. Delivery was next day, as promised. Items are excellent quality and were at a great price! I see they've had lots of negative reviews but my experience was great… Read Full Review

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★★★★★

“Excellent”

Written on: 26/09/2017

I was really happy with the service from start to finish, mattress was ordered and delivered to my door within 24hrs. Item was showing stock and it was accurate. I received email confirmation and courier service kept me updated by emails / texts and the mattress I had ordered arrived very well packaged. I would recommend this company and will use again in the future… Read Full Review

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★★☆☆☆

“Unexpectable Customer Service”

Written on: 15/09/2017 by Bartlett248 (1 review written)

Having used this company previously and found them to be excellent, I purchased a Sealy Firm support Mattress, and once again can't fault the ordering process or the delivery both excellent. However the customer service experience is much to be desired. The mattress I purchase is far too firm to the point it causes pain in my body, I contacted customer services, to see if I could exchange, unfortunately not, as I've slept on it, what do you expect me to do, one can't judge the firmness without… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 13/08/2017 by Macib155 (1 review written)

Terrible & disrespectful company… Read Full Review

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★☆☆☆☆

“Dreadful Company”

Written on: 09/08/2017 by Brown146 (1 review written)

I believe the reviews on trustpilot have been created by the company themselves. They are a dreadful company, do not part with your money. They will take your money even if they can't provide the goods and keep it. Contact them and they won't respond. Clearly, they are not as successful as they would like customers to believe, they appear desperate for money, even if its not theirs… Read Full Review

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Was this review helpful? 1 1
★☆☆☆☆

“ WORST CUSTOMER SERVICE”

Written on: 09/12/2016 by Srim (1 review written)

I bought 2 mattress double and king size - 5 years Guarantee last year from MatterssTomorrow. 1. Mistake 1 - Guarantee information: After mattress delivered to my home, nothing mentioned about guarantee. Then I confirmed with customer services that my mattress will cover 5 years guarantee and made a note so other persons can see. 2. Mistake 2 - Product quality: Problem started with double size mattress during 11 month - sagging issues causing neck/back pain. I thought this would be gone by… Read Full Review

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★☆☆☆☆

“Happy New Year; NOT!”

Written on: 01/01/2016 by tonialonzo-grazier (1 review written)

I ordered a mattress from you on the 26th December, after ordering from you a few years previous and having a good experience. I asked for the mattress to be delivered in the 31st December. I had to cancel a few plans as I knew I would wait in for the delivery and on the morning, my parents took our old mattress to the tip as we have a very small flat. I waited all day for the mattress to arrive, but nothing did and there was no contact to myself either regarding the mattress. As it was new… Read Full Review

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★☆☆☆☆

“Do not use - no beds actually in stock ”

Written on: 10/10/2015 by Nadia482 (1 review written)

Bed ordered wasn't in stock, no idea when it would be, requested refund, they refunded minus £15 for no reason! Can't get through to them on the phone… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM”

Written on: 05/10/2015 by dwMendoza67 (1 review written)

1, I ordered Wednesday today Monday-draw your own conclusion. 2, Called several times on Friday and sat in Queue system for 20/30 mins then phone answered and immediately hung up. 3. 5th time (Friday) call eventually got answered told him of issues -no apology about wait time. 4. A bright point-he offered to call courier and call me back (I didn't believe him) but he did call me back 5 mins later :) & told me delivery will be today (Friday) between 17:00 -18:00. 5 LIAR-- you guessed it no… Read Full Review

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★☆☆☆☆

“Out of business?”

Written on: 29/08/2015

I ordered a bed on Thursday for delivery on Friday. My credit card was debited but no bed arrived. I have tried to contact them but no one is answering their phone. I have today, Saturday, asked my credit card provider for a refund and told Mattressnext day.com of the cancellation of my order. Be very wary of dealing with this company. Company check shows that their liabilities far exceed their assets. I wish that I had spotted that before ordering from them… Read Full Review

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Was this review helpful? 1 1
★☆☆☆☆

“ Stained mattress supplied”

Written on: 24/08/2015 by IMF3 (1 review written)

Beware of this company I recently purchased a single mattress from Mattress next day . The mattress arrived stained I have tried to contact to company without success I will not use this company again or recommend it to my friends mattress next day well maybe but if you have a problem then you definitely won't get an response the next day from customer service… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 24/06/2015 by 215Malloy (1 review written)

Poo mattress.#@@@ hit mattress.Awful mattress.worse ever mattress.better off lying on bumpy floor.DONT BOTHER… Read Full Review

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★☆☆☆☆

“Poor quality goods”

Written on: 20/11/2014 by Phylbos (1 review written)

I would not advise anyone to use this company. I purchased a single mattress for £105 which, after only a month was lumpy and uncomfortable. I was refused a refund and told I should rotate the mattress every two weeks. This is rubbish as the recommended time is twice a year. In any case this will not solve the lumpiness. The company just does not want to know. Very poor service… Read Full Review

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★☆☆☆☆

“Not next day!”

Written on: 11/11/2014 by Raylor (1 review written)

Spent today waiting for mattresses, just had phone call saying it would not be delivered today. At work all week, I am not happy… Read Full Review

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★☆☆☆☆

“Bad customer service. Late delivery. Never use again!”

Written on: 16/09/2014 by Sutherlandfb486 (1 review written)

Paid for delivery next day and before 1pm. When it didn't turn up at 1pm I call customer service, they basically don't care. Girl on phone sounded bored and read from a script. Couldn't care less that I needed that mattress delivered on time for a reason. Very rude - told me to re-arrange for a more convenient time - funny as I thought I HAD arranged for a convenient time! Asked me if the driver could leave it somewhere - what, a ruddy massive mattress? Hmmm let me think about that - how about… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 29/08/2014 by 148Norris (1 review written)

DO NOT USE THIS WEBSITE THE CUSTOMER SERVICE IS TERRIBLE BE WARNED..... IF I COULD GIVE IT NO STARS I WOULD… Read Full Review

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★☆☆☆☆

“Rip off - do not trust this company”

Written on: 28/08/2014 by DeeDee1552 (1 review written)

Ordered 2 silentnight mattresses, was 'phoned by the company to say the items were out of stock would I accept equivalent alternative. I agreed and received poor quality substitute, when rang to say goods not acceptable I was informed I had to pay £50 to have them exchanged for the items I initially ordered. The website is still advertising the the silentight mattresses for sale which they do not have. Customer service attitude was pay for collection of the unwanted items or they would not… Read Full Review

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★☆☆☆☆

“If time is an issue..you should read this thread b4...”

Written on: 31/07/2014 by Myrick254 (1 review written)

wish I had! As with some of other reviewers here, I have never written a bad review before.... I have often thought about it, but always shook my head when reading other people's rants on internet forum... but this time the response was so inadequate in think those that have to take time of work should be forewarned: Anyone will know that when waiting for a delivery with no time frame is frustrating to say the least.... However the appalling delivery service we received from… Read Full Review

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