written by 328Gilliam on 25/04/2023
I ordered 5,6 things from clothes2order . First couple thing print on t shirts was great . Next , I wanted to do customise on hoodies. On website writing down that print is not suitable for hoodies. I decided to do embroidery with pictures of my cat. After I order , they send me E mail of this is what going to happen with embroidery…. I thought looking good . I said yes to go a head . Again I got mail , now saying too big pic on the back of the hoodie that embroider will be cost a lots to them and make a damage the fabric . And they suggested to do by print instead of embroidery…. NOW. I got bit of confuse here : COZ on web is saying not good print. and stuff …. saying do print …. . Results was bad …. Looks so bad print with vinyl. About Vinyl. They never told me !! I complain to customers service. I explained also ask sone questions. They are ignoring my question. Even they said , don’t hesitate to ask .they don’t want to listen . Looks like they just finish this job ASAP ! Super bad bad !!!!! 2023 …. Come on . Do your work properly. Make customer happy mate !!!
written by BroderickWood on 16/09/2021
DO NOT BUY! Really poor quality products. Made an order of 12 and had to send 6 items back for review. All products tiny in size, shocking customer service and really tight, don't want to replace or give full refund. Products also fading after 2 washes will last a month at most.
written by TransRadioUK on 22/12/2020
Complete and utter disappointment. We have been using them a couple of years now and we placed a large Christmas order approx £500 on 27th November for delivery 10-15th December which would have given us plenty of time to get everything forwarded on. Seems they delayed even producing any of our items as one thing was out of stock; we had 60 items, so they did not start to produce any of them or send any out until they had this one out of stock item - we would have been happy receiving a couple of deliveries. Numerous chasing and then we were promised everything would go out 18th Dec, but no, it was still sat in their warehouse on Monday morning of 21st Dec. They promised to send it out that day and here we are 17.15 on 22 Dec STILL without our delivery and have now missed last posting to get the items to our customers before Christmas. Totally abysmal service and will have to look for another supplier as we cannot afford for this to happen again. They have made us look completely inept to our own customers and not sure how many we will now lose because of this. They also need to teach their customer service staff not to sigh when we are having to chase them up yet again for an error they made! Unable to speak to founder or MD as they are on leave - weird taking leave at probably their peak time! Would be giving zero stars but review won't post unless there is at least one star which in all honestly they don't deserve!
written by DennisGO on 27/12/2017
American customers please be aware! You are slammed with extra import/customs fees and delays which are not disclosed when you place your order. What may seem like a decent price at first, becomes way too expensive. There are cheaper and faster solutions available here in the US. Don't be fooled by the banner on their website that states that there are no hidden fees or that you pay what you see. Because you don't!
written by JonnoW on 26/05/2017
Keeping the customer satisfied? I've been reminded today about the importance of good customer service. Being too busy is not an excuse I accept. If things go wrong (as they sometimes do in real life) then my top priority is to look after my customer and get the product to them, whatever it takes. Unfortunately things work differently at Clothes2Order who have been so busy that they unilaterally decided to shift the delivery date for my promotional t-shirts until next week. I ordered these 3 weeks ago and need them for charity fundraising at Harwell Feast on Monday. Despite big efforts to try and get part of my order finished and couriered out, the end result is still no t-shirts.#timetochangesupplier Until now, Clothes2Order have been the sole clothing supplier for my business. Unless they somehow pull a rabbit out of the hat; that stops now.
written by 109Howell on 01/11/2016
Received the product this morning and completely underwhelmed. Hat is not "quality", but pretty shabby and the stitching on the front is laughable - it's thin and fragile and it's already started to lose shape (worn it for 20 minutes). Disappointed and money thrown down the drain.
written by YasminGhayur on 10/07/2016
EXTREMELY POOR SERVICE: - ORDER TOOK A MONTH - TOOK MONEY AS SOON AS ORDER PLACED, it's working practice to withdrawn funds from customers once order is ready for shipping - SHIRTS RECEIVED WAS NOT WHAT WE DESIGNED ON THEiIR WEBSITE they could not call us to query the design. Teenagers on work experience would have done a better job and understood the design. Been in screen printing myself years ago - it was not a difficult design or print so why they couldn't print it as was designed is beyond belief. - NO COMMUNICATION AT ALL IN ANY WAY THROUGHOUT THIS PROCESS - WHEN WE COMPLAINED THEY OFFERED NO EXPLANATION NOR APOLOGY DO NOT USE clothes2order go to TSHIRTSTUDIO. From order to delivery- 4 days with constant updates and a call to clarify a query. wonderful service from TSHIRTSTUDIO but not clothes2order.
written by eyremar on 15/02/2016
Found you on Google and was really easy to create the perfect running top for the Great North Run in aid of a special school charity. The people involved with the school think it is brilliant. Good quality material and nice design. Thanks
written by AlaynaBreen on 05/02/2016
Really easy to set up account and our logo. Very happy with quality. Sizes come up a little small but overall fine. Very good communication, used the online chat to amend the order, this was also great, very helpful. Will use again for future uniform needs.
written by Cook91 on 04/02/2016
Excellent product and service
written by Ritchieaz264 on 03/02/2016
This is the second time that I have ordered T shirts from C2O. They always take great care over the qu`lity of their printing, and have always supplied me with a high quality service, and product. 10/10. Keep up the good work, and thanks for a great service.
written by pasinterim on 01/02/2016
Total care and consideration taken from first logging into C2O to the final product ordered and sent out. We were kept up to date with every process of the order right up to the delivery date and beyond. Will definitely be using C2O in the future! If there is a negative it would be the sizing. we ordered are actual sizes we needed and followed the guide lines and ordered 3xl and 4xl when in reality we should have ordered just 3xl size (Russell polo shirts)The sweatshirts we ordered in size 3xl fitted with room to move!
written by Finchwn1975 on 30/01/2016
Easy to design, simple to order and delivered on time. This is a superb service which I'll use again and recommend to others.
written by HannahMcFarland187 on 27/01/2016
The whole process was smooth, with the finished product delivered right on time.
written by frizzie87 on 25/01/2016
I had a slight problem sizing the image on my tshirt but after an email highlighting the problem from them, I called up and got a very helpful staff member. My tshirt arrived quicker than I expected and I'm very pleased with the result, the picture quality is great and just what I imagined it to turn out like. Would definitely recommend to anyone! The only downside is the tshirt size came up smaller than I thought but that's more down to the tshirt than the company. Very very pleased overall!
written by ReganBartlett on 25/01/2016
Great service. Great product. great fit. Size just right. I'm size 10, hoodie size small.
written by on 23/01/2016
Thank you for the fleece that I ordered. It came on time & your staff were extremely helpful. It is great size wise, warm & soft whereas other makes tend to be on the hard side. The only remark I have nothing against it exept that I would have preferred a breast pocket but all around it was a good purchase. A well known make as I have worn Regatta shirts & over wear before for camping so I knew what quality it would be like. Will certainly buy more from this firm.
written by Blackwellur205 on 22/01/2016
I have used Clothes2order a few times now and the service, staff and easy to use customisation tool are all outstanding! Always happy with the finished product. Highly recommended!
written by Savvy and Proud on 21/01/2016
I had never done this before (which I said to them several times) and as our logo wouldn't have shown up properly as it was, on the colour clothing we wanted, I got a email to call them. So I called them and it was decided to add a white background to the logo (their idea), I was sent through a proof to check. On my iPhone screen I couldn't see the logo in the size it was destined to be (12cm across) and I was under the impression this was just for the background which looked alright, so I ok'd it. When the clothing arrived, every piece of clothing had the logo changed. It's a picture of a car, supposed to have a dark grill and silver plates around the headlights, with blue spot lights. It had been changed to still having a dark grill with one headlight having a silver plate shaped surrounding it, but the other headlight had the dark grill under it. Also the blue spot lights were randomly placed near where they should be, although that isn't as glaringly obvious. I called clothes2order and to start with, even though I took a photo and highlighted the problem with the headlight/grill along with a copy of the original logo, they couldn't see the problem to start with. But it's obvious to everyone else! Was offered 25% refund, I pushed the fact that I had told them I hadn't done this before and thought the proof was just regarding how it looked with a background. They said they would listen to the phone call and get back to me in 24 hrs... So it's taken 4 working days for their response, which I had to chase them for. They said that as I ok'd the proof, they have done it right and I was advised correctly by the designer. I haven't seen another copy of the proof to show that what they are saying is true and me telling them that they promise not to change the logo has face on deaf ears - the original proof was via a link that is no longer viewable. I had to fight to get 25% refunded! So please check your logos and any designs they come up with with a fine toothed comb, don't view anything on an iPhone screen and fingers crossed you won't get the same problem! Fair enough they aren't responsible for the size screen I viewed it on, but they SHOULDNT HAVE CHANGED OUR LOGO!! And that hadn't even been mentioned by them...
written by Izaiah194 on 21/01/2016
Quality t-shirts, printed well and a quick turn around. I would recommend and no minimum amount like most printers.
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As rated by our community of reviewers
Jennyjones671's Response to DennisGO's Review
Written on: 18/06/2020
It explains about customs fees in the delivery information