written by Steive1 on 15/12/2021
Bought 2 koenji in the summer from Skate Hut for my son and daughter to enjoy, on my son's first rides turned itself off whilst braking almost resulting in a serious accident, got a replacement and after a couple of days use was placed on charge and never to turn back on. After a while of trouble shooting and on the same day of writing an email my daughter had an accident as her front wheel started to violently shake and she fell off as the wheel came off. Furious I emailed Skate Hut demanding a return of these products which are clearly unfit for purpose and dangerous, I got an offer of an upgrade from flow which I did not accept and wanted a refund. Eventually I managed a return and 6 weeks later an email which stated that the warranty was void due to the fact there where scratches in the cheap plastic base and there was grass yes GRASS on one and therefore they had been missused, no mention of the fact of the very poor batteries or the fact that my 9 and 10 year old children could of been severely injured due to the poor quality of these products. Its now December and I have nothing to show for my purchace. I definitely would not recommend this product and customer service from Skate Hut and Flow has been disgusting.
written by Gareth111111111 on 19/11/2018
Maybe i was just unlucky but my experience with Skatehut was awful. Ordering process and website was great and my order arrived on the day promised. Then it all went horribly wrong. First off after just inspecting one skate ( of course my fault ) but of course i expected to have the matching other skate. So i wrapped it for my son's birthday only to have his smile reversed once we found two different skates and both right footed. Contacted skate hut who to be fair were great and made it easy to return and promised next day delivery once returned. This never happened and after many phone calls to unhelpful uninterested staff all i was ever given was blaming the delivery firm and not taking responsibility for what is there responsibility after all they took my money for the products i ordered. mistakes do happen and im not unreasonable but to just constantly say its not our fault and hardly do anything to rectify the problem really gets to me. You were selling the skates and you took my money, who delivers them is your choice. Not pleasant to deal with and will never order with them again Happy to now say that the skates have arrived but unfortunately 10 days after my sons birthday
written by GeorgiosAndreou on 30/04/2018
Such a great site with variety of products. Free shipping and great costumer support. Thanks for the costumer support. Also thanks a lot for providing student discounts. It helps a lot as skateboarding is such an expensive sport and hobby to do.
written by jrRice224 on 28/04/2018
I called them about my delivery being demaged and they had no problem, even without me sending it first for them to check, with sending me new parts on that day. I got it a day later but it was fine, sent the broken parts back that day and everyone is happy.
written by EliThompson on 04/02/2018
Spoke to the person I dealt with today about a scooter for my son Great customer service, fast and efficient and advised exactly what I needed
written by on 04/02/2018
I just finished with the customer service and I have to say I was very happy with it. The person on the other end was very helpful and got me the information I needed to know very quickly and was understanding with it. One thing I wasn't too happy about was that I had to type in some personal information which I didn't understand. But, over all it was a good experience.
written by Chanelh417 on 25/01/2018
Great service. Thanks skatehut.
written by Joanc79 on 18/01/2018
I order my daughter a pair of roller skates for Christmas but they were a bit tight on her I eventually got around to returning them to exchange for next size up. I done this on Tuesday and the new skates are being delivered tomorrow I am so happy with their very quick non quibble service. Tvs k you skate hut.
written by Fritchers on 09/01/2018
Ordered quad roller skates from Skatehut on Wednesday morning, they arrived Thursday afternoon, bang on time. Fab product, great service, and a very easy to use website with plenty of information.
written by Agriguer on 08/01/2018
I had a problem with the MGP VX7 scooter I ordered and as soon as I became aware of the problem I contacted Skatehut and I’m happy to say I was very pleased with the support and help. Every customer services agent I communicated with was curtious and extremely helpful. The Skatehut team kept me updated until resolution. Very pleased with the outcome.
written by Bicboc on 05/01/2018
the packaging of the stunt scooter which I received from Skatehut was quite badly damaged. As I was waiting to give it as a present, I didn't know if the actual product was damaged but I notified Skatebut in advance and sent photos. Milly, who I dealt with, was so courteous and helpful and offered me various options to resolve the problem. The scooter seems fine but she's offered me a small discount for the trouble I encountered.i am really impressed with them and would highly recommend this company.
written by on 05/01/2018
Easy website to navigate and order from. Questions were answered quickly. Scooter was perfect. I have used Skatehut before and will use them again. Highly recommended.
written by AlijahColeman on 04/01/2018
Ordered two items. Box damaged on one so returned. Customer service was great, clear emails, went extra mile to meet our schedule for redelivery in time for Christmas. Would definitely use again.
written by helenjnoon on 03/01/2018
Great customer service from the person I dealt with, prompt delivery and good quality scooter, thank you so much!
written by Kellyfb on 02/01/2018
I bought a scooter from here for my son for Christmas. A little issue with griptape so a quick email and new griptape was on its way. Super communication throughout. Would definitely buy from here again!
written by Kat2008 on 02/01/2018
I was doing some last minute christmas shoping and found a great offer on a scooter my son dreamed off. The delivery might have taken longer than usually but that is expected in the last week before christams. I really appreciate very helpful and responsive customer service. I did not have time to ring and wait for someone to answer but i received all the help and answers to my questions over the emial very quickly. Thank you SkateHut
written by 152Eaton on 30/12/2017
Great products at great prices. Easy returns, so I’m always happy to take a risk on an item as I know it’s easy to send back if it doesn’t fit etc.
written by Miller390 on 29/12/2017
very helpful customer service cancelled an order after it had been dispatched and refunded me quickly.
written by on 28/12/2017
The person at skate hut was extremely pleasant to deal with. Quick and courteous response. Would recommend highly. Thanks for the awesome service. Product was also very good high quality and loved my the intended receiver.
written by Scooteroliver on 27/12/2017
Scooter is amazing my little boy loves it, great value for money and fantastic customer service. Would use them again.
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Allandownes's Response to Gareth111111111's Review
Written on: 15/05/2020
I’m unfortunately In the early stages of a similar circumstance with Skate Hut ie “nothing to do with us” even though they took my £1,500 + l sincerely hope they go the extra mile to make up for such a disappointment.
Ref Evolve GTR Carbon AT.