We went on safari to Kenya with these last November. Went under the name Julias bu actually parent company is Lilac Adventures. We planned for months in advance and decided on an expensive 3 night stay in Mara Serena Masai Mara during our stay. They told us the day before that we would not be staying there making up that the government had booked the whole hotel. They made no attempt to sort it out and we were therefore stranded and forced to stay on much lower standard accomodation. Very upsetting and dissapointing as for us this was a once in a lifetime holiday. They signed and agreement to refund us $1000 USD by end of November 2010 and we are still battling with them! save yourselves the money and aggravation and book with someone else.