Espares Reviews - www.espares.co.uk

★★★★☆
4.4 / 5
85% of users recommend this
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Latest Reviews

★★☆☆☆

“Vacuums spare parts”

Written on: 16/02/2021 by Heald (1 review written)

It was not their fault that manufacturer was out of stock and was not due to make soon but it was their fault that payment was taken before sending. Good job product was only a few Euros but it could have 100’s… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 25/01/2021 by Jules2021 (1 review written)

I ordered a new drawer for my freezer. Due to woefully inadequate package it arrived damaged, twice! Then they refused to pay the return postage when I couldn't print out their label, even though I sent them the receipt… Read Full Review

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★☆☆☆☆

“Unauthorised deduction from my Bank Account.”

Written on: 04/12/2020 by jasba1234 (4 reviews written)

Without my prior authority or any legitimate reason, eSpares deducted £55.96 from my HSBC Bank Account!… Read Full Review

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★☆☆☆☆

“Magimix citrus press”

Written on: 11/08/2020 by Quincy263 (1 review written)

Dreadful communication. No email, just a chat line, which is not available most of the time. Phoned in got a product code. Ordered. Took my money, knowing it was out of stock, then said there was a delay of a few weeks, end of July. Got in touch again end of July, told it would be mid September. Asked for a refund, still waiting. Will not shop here again. Diabolical service… Read Full Review

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★☆☆☆☆

“NO REFUND SEVEN MONTHS AFTER ORDERING!!!”

Written on: 21/06/2020 by lor075 (1 review written)

I ordered a freezer drawer in December. They told me after I ordered that this was a "special order item" and I had to wait 28 days. In Jan, I asked for an update and they told me they still hadn't received it and would dispatch to me once they had it but couldn't give a date. I asked again in Feb but received the same response. I asked again in March and they then told me it would arrive by 31/03. In April, I still didn't have it and asked again for an update. They told me it would arrive by… Read Full Review

Lor075's Response to lor075's Review

Written on: 23/06/2020

EDIT 23/06: I received a call this morning from their Quality and Compliance Manager who was able to process the refund by closing the PayPal dispute I had opened. Finally.

It's disappointing it's taken this long and I hope they review their processes to ensure this doesn't happen to another customer.

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★☆☆☆☆

“Avoid this company”

Written on: 02/04/2020 by AlysonMacKenzie (1 review written)

ordered a part online it never went through rang company who advised payment never went through so ordered part over telephone. Checked account any payment did go through twice once from internet and once from telephone. Have been emailing them for nearly two weeks asking for my money back ive sent my bank statement to them and they keep saying they havent received it so keep refusing to refund it. Do not order anything from this company they are not a reputable company i will be taking… Read Full Review

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★☆☆☆☆

“Espares I would never use them again.”

Written on: 22/10/2019 by TheodoreClark (1 review written)

4 remote controls ordered from espares and their sister company 4ourhouse. They blame LG , very easy to catch them out. Was told remote not available any more , but LG confirmed it is and it still on both there website. You also need to chase up refunds, they do their best not to refund you payments. A complete disaster, never again… Read Full Review

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★☆☆☆☆

“Customer service is non existent!”

Written on: 19/10/2019 by Dogznob (2 reviews written)

Espares was generally my go to place for all things requiring domestic repair parts. Well not any more. I had placed an order back in June 2019 for 2 integrated washing machine hinges at a whopping £23.99 each!  They arrived without any screws! Contacted espares & had to pay a further £19.51 for the 4 screws which included £6.99 for next day delivery! The following day they when they did not arrive I had to contact them again only to be told they were out of stock. When asked why they had… Read Full Review

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★☆☆☆☆

“Really bad customer service”

Written on: 05/07/2019 by listeningear (3 reviews written)

Ordered a carbon filter for the cooker hood received a fan element instead. Tried their email system and got a standard reply that they would get back to me within 48 hours. They never did. Tried their telephone number and waited and waited at 5p a minute it's a long wait. Eventually, a voice said they had long wait times of over five minutes and to keep waiting. Needless to say I gave up after 10 minutes. Anyone want a fan element?… Read Full Review

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★☆☆☆☆

“very very poor customer service”

Written on: 21/01/2019 by 377Graves (1 review written)

The above says it all. Paid for next day delivery (£6.99) item not received on time. Subsequent poor customer service. when we did receive the item there was no instructions on how to fit to the washing machine. we would not order from espares again. only order if you are not in a hurry for the item and don't pay extra for next day delivery… Read Full Review

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★★☆☆☆

“Need to step up if they want to compete in the Marketplace”

Written on: 14/11/2018 by monty007 (26 reviews written)

Ordered an item and waited 4 days after they took my money to get notification that they had despatched the part. No communication. There is no way to communcated with them directly, I have asked why it took so long to despatch the item....im still waiting for a response. I see lots on the review sites have had similar issues, wish I had read up before ordering from Espares, will give them a miss in future.. If companies like this want to compete with Amazons and the many other companies out… Read Full Review

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★☆☆☆☆

“Dont bother”

Written on: 06/11/2018 by simon3030 (4 reviews written)

Ordered a fan cover, there was only one postage option and that was standard £3.99, but below it said next day delivery and above it said available for immediate despatch, WOW! After 4 days I rang them to chase and was told they have not even posted it yet, they said they had issues with their system and that was the excuse, I told them we needed this but they refused to get it sent to me until next in line, over a week later I still don't have it. NEVER AGAIN… Read Full Review

Monty007's Response to simon3030's Review

Written on: 14/11/2018

I had exactly the same issue, took money then desatched 4 days later. No communication. Try to reach out to them you get no response.

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★★★★★

“Panasonic T.V. Remote Handset.”

Written on: 03/07/2017 by Sootysooty (1 review written)

I am delighted to found a company who can supply out-of-date parts for t.v.'s. We have an old t.v. and over the years the remote handset has become difficult to use, in so much that some buttons no longer connect when pushed. Espares were able to supply a replacement handset which was compatible with our television - in fact, it has a few more updated features which are better than our old model! The company sent out an email advising dispatch and tracking information which was very useful. I… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 27/06/2017

I placed an order for a food processor bowl which for various reasons I had to cancel. The customer service team made this process very easy, and were more than helpful. I'll definitely purchase from estates in the future. Great company… Read Full Review

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★★★★★

“Excelent service”

Written on: 25/06/2017 by Stevenl64 (1 review written)

Great service and prompt delivery… Read Full Review

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★★★★★

“Super fast delivery”

Written on: 25/06/2017 by Bairdgk196 (1 review written)

Very impressed with the speed of delivery, and I got exactly what I wanted, will shop here in future… Read Full Review

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★★★★★

“Every cloud ”

Written on: 23/06/2017 by Peckerforrest (1 review written)

When everything started to go wrong, what with 'one thing or another ' the customer service people came to the rescue, so much appreciated, I would recommend this Company to anyone. Thank you E. Spares J. Forrest… Read Full Review

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★★★★★

“replacement cooker fan”

Written on: 22/06/2017 by auCooley87 (1 review written)

Firstly the website was really easy to navigate - I had the oven number and discovered that espares do a universal fan which would fit and was very reasonably priced (posh way of saying 'cheap'!)ordering and payment very straightforward. Email to tell me it was in transit almost before I'd finished ordering. it arrived well within the delivery estimate. not over packaged or damaged. simple, clear instructions meant installation was a piece of cake! Will come straight to ESpares in future… Read Full Review

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★★★★★

“Great Service ”

Written on: 19/06/2017 by tuiyrosie (1 review written)

the part was an original, not a cheap replacement. Fast delivery.Good communication. A fantastic company… Read Full Review

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★★★★★

“Oven”

Written on: 17/06/2017 by Mikaelan219 (1 review written)

I was really happy to find this site and to find they had what was needed. This saved me and now can use my oven again Thank you… Read Full Review

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