Asgard Access Bike Store Reviews

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Asgard Access Bike Store

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Latest Reviews

★☆☆☆☆

“Very long delivery times and damaged”

written by paul66beetle on 09/04/2013

All in all a bad experience so far! Purchased on line via their own website. The website is not clear that there is a long wait for the product. It isn't until you agree to purchase and pay do you get sent an email saying there is a 4 week lead time. The company didn't care a less when this was pointed out to them as it is mentioned on their website under delivery tab. Their reason being that they are manufactured to order. As the items delivered were very dusty I find it hard to believe that they were manufactured in the last few weeks and managed to accumulate so much dust! It seems more likely that as they use their own vans for delivery they give a four week window so they can utilise the space in their vans depending on location. "All products will normally be manufactured despatched from our warehouse within 3-4 weeks of order (often sooner)* on our own vehicles. Each of our products is made to order and manually checked for defects before despatch. We will only despatch an order when the product has passed our quality control checks. Please note that when ordering online or on the phone via credit/debit card or PayPal you will be charged instantly." They have a like it or lump it attitude. You just have to scour the T&C before agreeing to buy. Item was delivered outside of the agreed window as such I wasn't at home and I had to rely on a retired neighbour at the last minute to kindly take delivery on my behalf. Multiple panels were damaged and the panels are not wrapped or protected for delivery, which I found out when I arrived. Luckily I asked both delivery driver and neighbour to sign 'unchecked'. As I live near the sea it is important that the panels are properly powder coated and galvanised, any damage to protective coatings will mean ingress of water and sea air and rust will soon set in. "What if my delivery is incorrect or damaged? Although we do our utmost to ensure your purchase will arrive in perfect condition, there may be an occasion where there are unavoidable problems. If you discover a problem or have an issue with your product or any aspect of our service, in the first instance please speak to the Asgard delivery drivers (who are employed by us), they will do their utmost to resolve the problem on site." As quoted above I am unable to speak to the delivery driver and will now have to deal with their customer service. In the meantime I am left with an unuseable unassembled shed taking up valuable space. Thanks Asgards. I do not understand why they dont protect the panels for delivery. I have read some reviews below which state that it is very green and eco friendly but to me it saves them money but more to the point risks damage. Accessory packs very over priced for what they are. This could be a good product. I think they need to reconsider their delivery method, long lead time and the lack of packaging.

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★★★★★

“Great product and service - Add ons a bit tooexpensive”

written by neilloverman on 05/10/2011

This is a frank and honest account of my dealings with Asgard Secure Steel Storage. I have always bought things like sheds from the local garden centre, never online. To be honest buying such a none online product was weird to say the least, I took some cajoling from the wife to buy such a large item without first seeing it. The buying experience: There was a lot of choice on the Asgard website, to be honest I found it a little confusing, only when I got into each product and read the rather detail information was I able to work out which was the one for me. I went for the Centurion model, which is the top end insurance approved shed. I ordered totally online, based purely on the photos and information provided. This was excellent, lots of info, sizes, materials, warranty info, capacity, weights… it’s all there for you. I paid by paypal and got an instant email back, confirming what I had ordered and a conformation of the order total, which was really confusing, as the conformation came through without VAT on. So I thought the total Was incorrect – a quick phone call to customer services and I was put in the picture. Anticipated delivery on the website was 3 4 weeks. In reality it was delivered in 5. Not an issue for me as I had to prepare a concrete base to put the shed on, and that took a while to get done because of the weather. As promised though I was kept in formed of the progress of my delivery (thanks to a guy call Ray Parker). When the shed turned up, I was surprised by the delivery method. Every panel was individually wrapped in a wooly blanket and delivered on an Asgard van by two burley Yorkshire men. The two men put the bits around the back of my house exactly where I wanted them. There was more than enough screws (excellent) all the panels were there (great) but there was a damaged panel. The delivery guys phoned through to the factory and ordered a new one. The new panel was delivered the next day at 9.24 by the same two delivery guys. Putting the shed together was tough going, it is not hard, but good grief it is very, very heavy. Definitely at least a 2 man job (they do say this in the instructions and trust me they mean it). Construction time was about 3 hours for two of us.. mainly because as alpha males we chose not to read the instructions to begin with and put the back panels on backwards. I would say the hooks are not the best value in the world. £40 is a bit much for some bent metal, the shelves however are very good, they seem to be made from the same stuff as the actual main shed (rust proof metal). I bought the optional ramp, which is actually a brilliant idea, the shed has a 2” lip at the front, so getting the heavy lawn mower etc in would have been a pain without it. The wooden sub floor inside (this sits on top of the metal subfloor inside the shed) is a waste of money. It’s basically expensive chipboard, in hind sight I would have been better just going to B and Q and buying a few sheets and cutting them myself. When it’s is together it is actually quite impressive, looks very strong and actually quite stylish. Best of all it doesn’t look like a shed, which is great. Product bought and Asgard Flexistore Garden Shed Overall 4.5/5

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★★★★★

“Not a bad way of storing bikes. Until I saw one I...”

written by canadamanda on 02/12/2010

Not a bad way of storing bikes. Until I saw one I never new I needed one - good quality and a decent 10 year warranty. Stores 3 bikes and equipment with room to spare - may need to get a 4th bike just to fill it up.

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★★★★★

“What can I say?? I needed a bike storage unit. Having...”

written by on 26/10/2010

What can I say?? I needed a bike storage unit. Having bought one from a company in the South, I was hesitant at buying another. After lots of research I found www.Asgard.co.uk
Why Did I buy?
A: All their products have been given top marks by the cycling press
B: Made in the UK - can't be many manufacturers left?
C: The price was good
D: The product was delivered on time (they even phoned to ask me when and where I wanted it)
E: Went together 1st time and I'm hardly a practical woman
F: They are an ethical company - no packaging - and BSI accredited

10 year warranty - and weather proof


10./10

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