Smyths Toys Reviews - www.smythstoys.com

★★☆☆☆
1.9 / 5
22% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Smyths Toys - www.smythstoys.com - Ask a question now

Media Gallery for Smyths Toys - www.smythstoys.com

Smyths Toys - www.smythstoys.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Uncomfortable Visit to Luton Store”

Written on: 11/01/2022 by Frederick342 (1 review written)

Visited the store in Luton today and it was such an uncomfortable experience. There were only 4/5 people in what is a huge store (I can see why it has been ghosted though). Overpriced toys, nothing really that interesting, rude staff, why on earth would anyone want to go there. I went to the checkout and the lady pretended not to notice me. She barked me the direction of the Click and Collect desk. The man there was beyond unpleasant and treated me like an inconvenience that he just stepped in… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Minnie Mouse flip & fun kitchen”

Written on: 28/12/2021 by Suegale (1 review written)

We purchased the Minnie Mouse kitchen for our grandaughter, she had wanted it for months. When my husband put it together the hob was broken. I called Romford branch & was told to bring the broken hob & they would replace it. Was really pleased that we did not have to dismantle the whole kitchen. Manager was really nice & replaced it straight away. Would definatley recommend this branch… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Smyths do not recognise Consumer Law Act 2015”

Written on: 27/07/2021 by Hays36 (1 review written)

So Smyths Toy Superstore follows its own laws. I purchased a PS4 from Thurrock branch. I returned it to Romford for a repair two weeks after purchase due to a malfunction. Three months later i had to return it again due to the same malfunction. The manager there informed me that games consoles only have a 28 day warranty and after that i would have to seek a private repair through Sony. I had to enlighten the manager that i am protected with the Consumer Law Act 2015 and legally was due an… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst Shop ever”

Written on: 05/07/2021 by dpennie (1 review written)

service is a joke, stores will leave their store phones off the hook to prevent people calling, they will block your card for no reason and tell you theirs nothing they can do as their website is automated, and when expressed my displeasure with that outcome they refused to give me customer service details to log a complaint. AVOID LIKE THE PLAGUE THIS PLACE IS A JOKE!!!!… Read Full Review

Markfoz's Response to dpennie's Review

Written on: 25/09/2021

Yeah I’ve been employed by them & they are the worst company I’ve ever known, You would be shocked at what goes on behind warehouse doors & what they say about there customers & staff

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Good Service”

Written on: 30/12/2020 by Peeri (13 reviews written)

Ordered a Playstation 4, pleasant interaction from the best distribution business, shipped. Will use it again!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Silly return policy”

Written on: 28/12/2020 by uoFallon187 (1 review written)

If you just opened a box, you cannot be returned to smyth... staff are basically rude. Poor customer service. We’re really disappointed… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“DO NOT BUY FROM SMYTHS”

Written on: 23/12/2020 by AryanaSaunders (1 review written)

DO NOT BUY FROM SMYTHS. Shopping in store at the Reading branch 06/12/20 I have been treated very rudely and unfairly in the store by the staff when I requested to return a product I purchased 30 minutes earlier, which turned out to be NOT what I specifically requested. The Purchase: At the games console counter in the shop I asked the assistant specifically for the official "Xbox One X Wireless Controller". He handed me a box with an xbox controller which I proceeded to purchase. On… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible customer service”

Written on: 23/12/2020 by Alvaradong136 (1 review written)

The soft toy I ordered online had a big rip in it. After waiting days for a response from their customer service team I was asked to send photos of the damage. After another wait I was offered a partial refund of a measly £5, or to return it I’d have to journey to a shop. Amazon would have offered a full refund and a courier would collect the item. It’s just not good enough - the product was poor quality and the customer service was rubbish. Think carefully before you use this retailer - I… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Shop elsewhere to avoid added expense for Christmas ”

Written on: 11/11/2020 by SarahL13 (1 review written)

Save yourself adding to the cost of Christmas. Shop elsewhere Absolutely terrible. I will never use this company again to order anything from. I've a 3yr old and a 1yr old so they have lost out on what could have been years of loyalty from me for their birthdays and christmases. I will now shop entirely in the entertainer and argos for their toys! I ordered 2 Christmas presents which arrived not in any box or packaging, which the courier left outside. Not an issue as we were on our way home… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Never again”

Written on: 13/10/2020 by SlawekJakubek (1 review written)

I will never buy anything in this shop again. I can't believe that they are so big but treat customers like nothing. Long story short: I bought a toy. It broke. I came for refund. They said that will not give me the money back because it is a company policy. I can only exchange broken toy for something else. For what else? Something I don't want and don't need? This is ridiculous. Once they got the money they knew they were never going to give it back. But why they didn't inform me before I… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Management lack common sense”

Written on: 27/08/2020 by Hchappell (1 review written)

As a Nurse that has worked throughout lockdown with positive patients I understand more than most the importance of being fastidious to prevent spread of coronovirus. BUT when a 3 year old little girl is that desperate for the toilet she thinks she might have an accident on the floor and management of a TOY shop outright refuse to let her use the one she is stood right next next to, I think it's beyond ridiculous. It may be ”policy” and I understand all about that, but what about own… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Im cross”

Written on: 16/05/2020

Ordered and paid (money taken straight away) for 3 toys, hermes texted arranged delivery, texted again to change delivery, texted again to say its been delivered, however when i answered door there was another parcel that my daughter was expecting but nothing from smyths!!! Have tried contacting them.. nothing!!! Just have a sad grandson who hasn't had any presents from his grandma for his birthday. We are disappointed, angry and out of pocket!!! Have used smyths lots in the past, buying… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BEWARE”

Written on: 05/05/2020 by abeaum (1 review written)

Avoid!!! This company will not help you if your parcel goes missing!!! I ordered an item which went missing and they have not offered any help or support. I will be reporting them to trading standards and the police. I would advise all to go to a reputable company to order your goods… Read Full Review

Dazzler715's Response to abeaum's Review

Written on: 20/11/2020

Hi did you get it sorted? I ordered a game from smyths and it has not come and they said they will look into it but I don't trust them after reading the reviews. Would just like to know how others got on

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“doncaster store, won't replace a ps4 controller that...”

Written on: 18/03/2020 by robmorton (1 review written)

doncaster store, won't replace a ps4 controller that broke after a few weeks, they claim it was misused even though its in perfect condition apart from the microphone socket that broke away and pushed inside the controller, and also saying i have had it for more than 30 days, so I'm out of luck, what happened to product guarantees and consumer rights in this country ? i will never buy anything from this store again and i would advise against anyone else unless you want to be… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Friern barnet smyths ”

Written on: 26/01/2020 by Arturo303 (1 review written)

I went to the friern barnet smyths toy store on friday, I was helped by a lovely manager. She knew everything there was to know about every product i asked her about, when they did not have one of the products that i wanted to buy in a bulk she offered to get them transferred from another store for me, she was polite and very well mannered, she listened to everything i said intently as if i was the only customer in the store, she carried my items to the car for me and wished me a good day, i… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Maidstone branch ”

Written on: 01/01/2020 by 137Burgess (1 review written)

Maidstone branch. I bought a remote control spider from them. It was a birthday present for my own son so had no intention of returning it so I didn’t keep the receipt. Problem being, when it was taken out of the box the ‘on’ switch was already broken so it couldn’t be switched on. I brought it back to the maidstone store to be replaced. I explained the issue and showed the fault to the costumer staff desk. They asked for the receipt. I explained o didn’t keep it but asked them to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible.. avoid avoid avoid!”

Written on: 30/12/2019 by Johnston141 (1 review written)

I would give zero stars if it were possible. I did our entire christmas shop here for the kids. The chocolate sprinkle stix.. utter joke. You had to buy the chocolate, buy the sprinkles, buy the sticks. To melt the chocolate you have to pour hot water into it.. the actual working part of the machine to spray sprinkles didnt work.. we threw it in the bin. The art studio, fab vanity studio.. poorly made, leg broke building it.. the play dough unicorn, awful value for money. I could keep going but… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never will I purchase anything from this store smyths...”

Written on: 13/06/2019 by Michelleowusu (1 review written)

Brought my son a rebounder, within 1 hour of him having it, it broke. My son is a very small 7 year old boy so there is no way it should have broke so I took it back to ask for an exchange and the manager of the store was so rude and refused to take it back calling me a liar never have I ever felt so intimidated, so know I am stuck with a broken rebounder that my son can’t use which was a present for his birthday, on leaving the store and getting back into my car the manager who is supposed… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Managers/ customer services need to learn to live a little”

Written on: 23/05/2019 by goBarnes151 (1 review written)

Bought a car chair aged from 18 months to 12 years. No one from the store made me aware about no refunds or exchanges on ‘nursery items’ even though nursery items are for under 12 months old. No free fitting was offered, no awareness on refund policy. I even said to the colleague if it’s too wide I will exchange it for the other car seat that I bought and he said no problem. (I bought two different ones on the same day) On return, I had an extremely sarcastic store manager from the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting customer service!”

Written on: 02/04/2019 by Dowlingsd67 (1 review written)

My mum bought a 123 car seat for my 18 month old daughter (9 months -12 yrs) and they couldn't check as my mum wasnt with my daughter at the time, once I realised the car seat was too big for her size, tried contacting then got told by 1 manager to take it back to store with receipt and they will handle it, took it back to store the next day and the woman (assistant manager I'm assuming) was giving me sporadic info, saying she trains her staff to complete relevant safety checks with child… Read Full Review

Report this review
Was this review helpful? 0 0
overview