Smyths Toys Reviews - www.smythstoys.com

★★☆☆☆
1.9 / 5
22.4% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Smyths Toys - www.smythstoys.com - Ask a question now

Media Gallery for Smyths Toys - www.smythstoys.com

Smyths Toys - www.smythstoys.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Massive box, small toy?!!”

Written on: 21/11/2017

very prompt delivery, earlier than expected. I'm guessing the postage was more because of the outsized box ....REALLY big box with padding inside which I could understand if it was a fragile object but it was a child's toy rifle and gun in a box of its own. I have bought it as a gift so cannot comment on the quality… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“excellant service”

Written on: 18/11/2017 by BentleyPorter320 (1 review written)

this was my first time in this shop and was looking for something for my 9 year old granddaughter. I spotted an item and could not get it off the shelf so went looking for a member of staff,couldn't find one so went to cashier who tannoyed somebody who appeared straight away, I explained my predicament and he got the item for me then asked if he could help me some more which he could he took me to an aisle where I could get stuff for my granddaughter and left me too it I found the staff very… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Big shout out to manager at Crayford superstore”

Written on: 16/11/2017 by Justyna1802 (1 review written)

We bought a cyborg buddy (robot) for my boy few months back and from the beginning it wasn't working properly. I didnt keep the receipt and thought i left it for too long. Went to the store today and manager exchanged it without a problem. I bought a blue one and manager came apologising they only have pink left but My little boy doesn't mind the colour. Very nice and kind staff. Thank you so much! I wish i could upload a pic of very happy little boy… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“customer care”

Written on: 18/10/2017 by whoooo (1 review written)

staff so unhelpful after spending nearly two hundred pounds in your store after i went through till my little girl was desperate for her new doll out of the box that she had saved up for herself for such a long time. so i asked an assistant if she could help me out with something to cut it out as it was cable tied to box. Upon my request i was given the eye roll and she walked over to girl behind computer counter and asked her if she had any scissors to which the girl replied no and she turned… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“non existent next day delivery ”

Written on: 05/10/2017 by blVaughn157 (1 review written)

I ordered a birthday present for my grandson at 8.50am for next day delivery at cost of 3.99 then got an email to say it would arrive a day later than I had paid for , emailed on several occasions but only got automated response . Had to change delivery day with Dpd to my next day offas no option for Sunday . If I could give a minus star I would normally spend 5-600 in Xmas period will go elsewhere from now useless incompetent ignorant . As a store manager I know what is and is not acceptable… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rude Staff”

Written on: 01/09/2017 by 87Fitzgerald (1 review written)

I used to love Smyths Toys, but a recent bad experience in their Milton Keynes superstore has completely changed my view of this company. I was shopping for presents with my daughter who was in her pram back in July. I had paid for my goods and a carrier bag, and as I went to leave the store I was stopped by a security guard who asked to check my receipt and bag for no reason. I had seen the security guard looking at me in the shop previously and felt my privacy had been invaded even before… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusted with the service”

Written on: 29/08/2017 by Suebear1 (1 review written)

Ordered an item on next day delivery, paid £3.99, ordered on the Wednesday, was told it won't arrive till the following Tuesday, comeTuesday, the delivery driver tried delivering to wrong address, sent us a picture of someone else's house stating we weren't in to receive the parcel, had to phone them 3 times to try and get parcel delivered, it's now 5.20pm, still no parcel, I've set up my online banking today also, to go onto it and see they have charged me twice for a parcel I haven't even… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“absolute trash”

Written on: 20/07/2017

Ordered a ps4 game which was never delivered to me. I complained and was offered next day delivery and a replacement which was good but they sent a set of PINK ROLLER BLADES. its nowhere near what i ordered. Please do not use their delivery… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Service”

Written on: 23/06/2017 by Irelandq97 (1 review written)

Smyths @Waterfields Shopping Centre Watford. I live in Harrow and commute to Smyths at Watford takes 30 minutes during peak time. I placed an in-store order for a 16 inch bike for my four year old on June 19 around 19:10 at the till. I also paid for the bike assembly (£5) to be done by the store. All in all £99 + £5 = £104. I was informed that the bike assembly cannot happen at that time and that it will be done on the following day i.e June 20. The staff checked on the system for… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“WILL NOT EXCHANGE MIS-SOLD GOODS”

Written on: 05/04/2017 by Jaqueline173 (1 review written)

GAMERS! use CEX or GAME not Smyths - you have been warned! Bought a game from Smyths Toys, I left it a while before opening. When I did get round to opening it, the staff member had put in the wrong game. I went back to the person who was stand-in manager at Milton Keynes who refused an exchange as I had left it after 28 days. I feel I have been mis-sold goods under the trade description act. Head Office customer services, looked into it but agreed that I was not entitled to an exchange. I am… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Grumpy unsupportive crew, including the store manager”

Written on: 18/03/2017

Not sure what the problem is with Smyths Toys but having 152 one star reviews, mainly around poor customer service, you would think they do something about it. The other day I spent 400 euro at the store and when asking the store manager a question she looked at me as if I had just spit her in the face. It was clear she wasn't impressed I asked her to check something, and her answer was telling. Also when asking if they could hold on to 2 massive boxes till the next day, because I had the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“rubbish refund”

Written on: 07/01/2017 by angryyymum666 (1 review written)

Spent about £240 on 2 kurio tablets for my children for christmas.obviously the children used them but we found out they are absolutely rubbish.you can not transfer apps onto memory card so they only keep about 3 games on then we have to wipe it all to get new ones!! I have all my packaging and reciepts and smyths have said unless the tablets have a fault that they will test for i can not have a refund.the product is not what i expected and does not perform as expected unhappy children but i… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Definitely not a toy super store ”

Written on: 05/12/2016 by 341Jenkins (1 review written)

Firstly majority of toys advertised in their catalogue was not on the shelfs, I had called in there on numerous occasions to check on these products, when asked a member of staff a question about a specific product she was very unhelpful, very grumpy, she gave the impression that I was disturbing her and That she generally couldn't be bothered to be there. Secondly the place was very under staffed, there were ques miles long down the aisles with only two checkouts out of four or five… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pitiful Service”

Written on: 30/11/2016 by Portera487 (1 review written)

Only giving one star because the option to give no stars is not available. Poor in-store service (Slough) and the Manager just couldn't give two hoots. If you're looking for toys try these other much more Customer Friendly places instead: AMAZON ENTERTAINER TOYRUS and there's many, many nicer and less expensive stores out there. I will NEVER shop at Smyths again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Extremely Fast Delivery”

Written on: 28/11/2016 by Muirxr6 (1 review written)

I only ordered my babies' xmas toys yesterday and to my amazement the items turned up today at lunchtime. Fantastic service, thank you Smyths Toys :)… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Vouchers on tv”

Written on: 01/11/2016 by klMatthews29 (1 review written)

The voucher offer on TV is a ripoff unless you download the voucher and take it with you you get nothing off and when you phone up to enquire why you didn't get a voucher the management at kirkstall get clever and rude saying it's your fault you should have downloaded your own but the TV ad doesn't say anything and when you read from their website money off NOW the manager isn't interested… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Send damaged goods”

Written on: 29/10/2016 by NaimaLevesque (1 review written)

Ordered online. Items came with no protective packaging. Just stuck loose in a box to 'rattle around'. Packing box was perfect, but one of the items inside was damaged, so clearly damaged when sent out. Online asked for photo's, then when sent, told me to take to store for inspection (why photo's then). Wouldn't reserve a replacement, to avoid it being sold out by the time a replacement could be ordered. Previous experience with online 'customer support' is also very poor. They don't send… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgrace”

Written on: 04/10/2016 by Izabelle326 (1 review written)

Wouldn't touch this company with a bargepole. Order gold edition FIFA 17 for my sons birthday present and paid extra to secure it on pre order 3 weeks before his birthday went in store to pick it up and they had sold it, the attitude of the staff and store manager were nothing short of disgraceful. Couldn't find the game anywhere as it had just come out and ended up getting the standard game instead. If you want rude unhelpful staff who will do anything for a sale this is the place for you. Am… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“bad customer service lied to our face”

Written on: 01/10/2016 by woodypufc (1 review written)

Went into the peterborough store today to buy a lego set that was labelled as £17.99. When we got to the till assistant said it was £29.99. We explained that its not labelled up like that. Manager came over and basically accused us of changing the price label over but said if all other stock was labelled the same price they would honour it. He then went to check I followed him over and he was taking the other price labels off as they were also labelled as £17.99. He then said he could not… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE”

Written on: 24/09/2016 by YTYT (2 reviews written)

Refused to cancel my pre order given 4 days notice before despatch. DO not use. No free returns either… Read Full Review

Report this review
Was this review helpful? 0 0
overview