Displaysense Reviews - www.displaysense.co.uk

★★★★☆
4.1 / 5
81% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Displaysense www.displaysense.co.uk
Displaysense www.displaysense.co.uk
Displaysense www.displaysense.co.uk
Displaysense www.displaysense.co.uk

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★★★☆☆

“Please dont contact”

Written on: 21/08/2013

I have returned to using desplaysence following a 12 months period, where the post order contact, was so annoying I refused to use them and cancelled the order. Please note that unless stated once I have placed an order, I don't need further phone calls to advise me of further offers… Read Full Review

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★★★☆☆

“easy to order”

Written on: 10/08/2013

This was the first time that I had ordered from this company and I found the website simple to use. I have not received my order yet so cannot comment on efficiency of delivery at this point, but my only real criticism is that the delivery charges seem very high compared to other similar online companies!… Read Full Review

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★★★☆☆

“Displaysense purchase review”

Written on: 24/04/2013

I am a regular visitor to order with Display sense. The website order system is a bit "Clunky" but worth pursuing with as they are great value. The delivery costs are very expensive and exceed all competitors, particularly in that they are local to me - yet I cannot pick up! apart from that they are good value, goods arrive in time and exactly as you ask for… Read Full Review

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★★★☆☆

“Delivery Disaster”

Written on: 26/09/2012

Overall very pleased with the glass display cabinet ordered, but the delivery process was disgraceful. We were never notified that the cabinet would be delivered on a pallet (as website indicates), making the weight of the unit 350 kilos. The courier delivered the display cabinet outside of our building and when asked to wait he drove off leaving a glass display cabinet outside in windy conditions. Customer service was not any help when telephoning them, and said it was due to health and… Read Full Review

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★★★☆☆

“MInimum order price discourages voluntary organisations”

Written on: 15/11/2011 by rotarysh (1 review written)

The range of products is extensive and prices are reasonable but, as a member of a voluntary organisation, the minimum order price caused me to rethink my order. In the end, I purchaed more items than actually required so as to get best value for money. I understand the rational but, in the current economic climate, small order customers will think twice before purchasing. Lose-lose!!… Read Full Review

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★★★☆☆

“There were lots of hidden charges. Goods costing £10...”

Written on: 22/02/2011

There were lots of hidden charges. Goods costing £10 came to £30 after adding hidden surcharges, tax and standard delivery of £8 (which seems ludicrous)… Read Full Review

Steve From Displaysense's Comment

Written on: 04/03/2011

Though we have a lot of home users, the majority of our customers are businesses. Therefore we show our prices Ex VAT and clearly state this on every product page, knowing many of these customers will be claiming VAT back on their purchase.
<br/>To also ensure a delivery arrives safely and quickly with a customer, every order is sent by secure courier. Of course this is more expensive than postal charges but the very low amount of returns & delivery issues we deal with are testament to us choosing this delivery option.
<br/>
<br/>We also believe in being very clear and do not try to hide anything from our customers. So when a customer adds a product to their basket, we take them immediately to the basket page that clearly summarises the complete cost of their order including the estimated delivery cost, assuming the delivery is to a UK mainland destination.
<br/>
<br/>To ensure we can offer a single, straightforward delivery charge, which doesn't increase with the quantity or weight of products, we ask customers to spend over &pound;15. Below this amount, we add a minimum order charge. Again, this is clearly shown on the basket page.
<br/>If a customer is happy with the cost of their order, they can proceed to checkout and register their contact & delivery details. The price of their order does not change from the basket page, unless their delivery address is not a UK mainland destination. Again, we are very clear about the delivery cost and customers have to approve this before moving ahead to pay.
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<br/>We don't believe we can be any clearer on our site and don't believe it's in anyone's interest to hide anything or waste a customers time. As avid online shoppers ourselves, we believe that we are clearer and more up front with the cost of a customers order than many leading consumer websites.
<br/>
<br/>Steve Whittle, Marketing Director, Displaysense

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★★★☆☆

“Easy to shop online and speedy delivery but packaging...”

Written on: 28/11/2010

Easy to shop online and speedy delivery but packaging was poor so one ballot box arrived cracked and neither had the literature holder or keys - not great for £347 worth of locking ballot boxes with literature holders. However, replacement parts were sent out - but not in time for my event. I think there should be more flexibility in deliveries in this type of situation. Quality of product was good… Read Full Review

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★★★☆☆

“Display sense were very good, however, the delivery...”

Written on: 19/11/2010

Display sense were very good, however, the delivery service from City Link was appalling. First attempt I was out so they left a card - not a problem. Next day (3 days later because of a weekend) they were too busy and didn't deliver. No communication. This despite the website tracking system saying it would be delivered between 7.30 and 5.30. They eventually delivered the next day. I would only recommend to a friend if they don't use City Link… Read Full Review

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