Wooden Blinds Direct Reviews - www.woodenblindsdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Not good for Customer Service”

Written on: 15/11/2018 by 289Yates (1 review written)

I am still waiting for my wooden blinds after three weeks. Wooden Blinds Direct took 2 weeks to fulfil my order which was thne supposed to be delivered by Parcelforce however the boxes were delivered with ripped boxes as if they had been thrown around and mistreated. Wooden Blinds Direct sent an email to tell me that the items were on their way and I attempted to track the packages. However, Parcelforce claimed that they came to deliver and I wasn't in and that they left a card (which they… Read Full Review

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★☆☆☆☆

“Horror lost my money”

Written on: 17/09/2018 by GadmanP (1 review written)

Ordered online money was taken in seconds then got no e-mail no order number 9 days later after several phone calls got wrong blinds plus 1 of these was damaged told to watch a video of how to fix this and no it's not wrong order u gave us wrong sizes wasted £500 on this junk avoid at all costs call centre said not disagreeing it's bad service but we are so busy we can't cope not prepared to do any thing about it but if I reorder and spend another 500 I can have 25 per cent off complete joke… Read Full Review

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★☆☆☆☆

“Delays, no communication and poor colour description!!!!!!”

Written on: 08/06/2017 by letsbuyhere111 (1 review written)

Wooden-Blinds-Direct - Ordered 13/03/'07 and received finally on 23/05/'07 ! Out of stock, sent to the wrong address with absolutely no communication. The venetian blinds ordered in the 'White' gallery is more of a grey/green and the company couldn't care. I personally will NOT be ordering from this company again, be warned! (ps. this is my first ever negative review)… Read Full Review

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★☆☆☆☆

“No stock Available - Rubbish ”

Written on: 21/09/2016 by Kaileyr323 (1 review written)

So I ordered a total of 5 white blinds on Sunday and paid for next day delivery. I fully understood that I probably wouldn't receive the blinds on Monday due to the late order on Sunday. However, on Tuesday, the day of the supposed delivery,I received an e-mail (not even a courtesy phone call) informing me that the blinds I had ordered were not in stock and that perhaps I might choose another colour. I then phoned and agreed another colour with the customer service advisor and he said that he… Read Full Review

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Pagoo's Comment

Written on: 26/05/2017

The exact same thing just happened to me. No phone call just a lousy email. Annoying things is I had placed the order over the phone and everything was A-OK.
8 days later I call for an update on my blinds and was told they're in production. Lady was very dismissive to and quite arrogant which gave me a bad gut feeling.
3 days later I receive the email saying they are discontinued!!

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★☆☆☆☆

“Terrible customer service. Avoid.”

Written on: 28/07/2016 by glenmccarty (1 review written)

Awful service. The item I ordered on next-day dispatch was actually dispatched 3 days later and although I had to pay for delivery it was sent by Yodel on 'any time next day', which meant I had to have someone stay at my home from 8am to 6pm. When I called to query the situation and complain I had a terrible customer service person (I don't think she'd every had any training) with an arrogant and bored sounding voice blame me for complaining. When I finally spoke to a supervisor she was, if… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 11/05/2016 by KailaO'Neill499 (1 review written)

I purchased some blinds over a month ago and one of them were fault and would not open or close. I took pictures as requested and sent them to customer services. Over a month later they still have not resolved this and keep writing "we are chasing supplier and will contact you when we get a response". I dealt directly with wooden blinds so expect them to resolve this within a timely manner. Would not recommend to my enemy… Read Full Review

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★☆☆☆☆

“Late, ridiculous service and only responding to legal...”

Written on: 17/10/2015 by coKearns459 (1 review written)

I ordered a set of shutters from shutter direct in Jan. which are another Interior Goods Direct Limited company. These shutters were finally, after several complaints over the long waiting time and a confirmed delivery date of 8 May 2015, delivered around mid May 2015. I have spent numerous hours in the waiting line of their customer service trying to contact their staff via telephone. Together with emails I have complained about the defective product and tried to get a product in line with… Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 30/09/2015 by legance (5 reviews written)

if you want to order a blind be charged for it,but it doesn't arrive,if you want to wait in all day then the courier arrives without your order,then promises to redeliver later that day and doesn't ,if you want customer relations dept to be rude and tell you to wait in the next day,and for the blind not to arrive again,then I whole hearterly recommend this company.Of course if you actually want a blind don't bother with this company … Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 30/09/2015 by legance (5 reviews written)

if you want to order a blind be charged for it,but it doesn't arrive,if you want to wait in all day then the courier arrives without your order,then promises to redeliver later that day and doesn't ,if you want customer relations dept to be rude and tell you to wait in the next day,and for the blind not to arrive again,then I whole hearterly recommend this company.Of course if you actually want a blind don't bother with this company … Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 30/09/2015 by legance (5 reviews written)

if you want to order a blind be charged for it,but it doesn't arrive,if you want to wait in all day then the courier arrives without your order,then promises to redeliver later that day and doesn't ,if you want customer relations dept to be rude and tell you to wait in the next day,and for the blind not to arrive again,then I whole hearterly recommend this company.Of course if you actually want a blind don't bother with this company … Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 30/09/2015 by legance (5 reviews written)

if you want to order a blind be charged for it,but it doesn't arrive,if you want to wait in all day then the courier arrives without your order,then promises to redeliver later that day and doesn't ,if you want customer relations dept to be rude and tell you to wait in the next day,and for the blind not to arrive again,then I whole hearterly recommend this company.Of course if you actually want a blind don't bother with this company … Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 30/09/2015 by legance (5 reviews written)

if you want to order a blind be charged for it,but it doesn't arrive,if you want to wait in all day then the courier arrives without your order,then promises to redeliver later that day and doesn't ,if you want customer relations dept to be rude and tell you to wait in the next day,and for the blind not to arrive again,then I whole hearterly recommend this company.Of course if you actually want a blind don't bother with this company … Read Full Review

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★☆☆☆☆

“Worst online experience ever”

Written on: 12/07/2015 by neiltstratton (3 reviews written)

I ordered a set of blinds from the site.Next day blinds it said.10 days later I received my blinds.They were the wrong blinds and the wrong size.I phoned up to resolve this matter and was told blinds would be sent out immediately.5 days later along came another set of blinds.Almsot the right size but the wrong style again.So I phoned again and was assured yet again that it would be resolved.Over a month later and no blinds and they cancelled my order.Called up again and was told a customer… Read Full Review

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★☆☆☆☆

“Stay Far Away”

Written on: 12/06/2015 by Makennav154 (1 review written)

Where to begin. I ordered large blinds for two windows on 17 May 2015. On 10 June, I asked for a refund, because I had still not received the blinds. The time between the order and cancellation involved me contacting the company on various occasions, asking for an update and being made promises about a delivery in the next couple of days (the money for the blinds were taken when the order was made). Contact always had to be initiated on my end and promises were never delivered on. I would… Read Full Review

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Wooden-Blinds-Direct's Comment

Written on: 15/06/2015

Good Afternoon,

Firstly, I would like to apologise abut the service you have received. This is certainly not the service we are aiming to deliver.

Could you please provide your order number and I can look into this further for you.

Kind Regards

Wooden-Blinds-Direct.

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★☆☆☆☆

“DISASTER BLIND COMPANY”

Written on: 12/06/2015 by MaddenMeyer283 (1 review written)

My wooden blinds arrived a week late. That's the good news. It came half assembled. I threaded and connected the second pull cord so the lats would move up and down. The tilt mechanism was not connected. I found the spring clip loose in the packaging and assembled this. The lat tilting wheel was jamming, causing a rough and jarring movement when tilting. After 6 hours, this was the final straw and I rang the company to complain. After a 20 minute phone hold, the guy had no apology and said all… Read Full Review

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★☆☆☆☆

“10 days and counting”

Written on: 30/05/2015 by grahamhine (1 review written)

This company state that they will manufacture the blinds in 24 hours suggesting that they have a fast turnaround and delivery. I wish I had read these reviews before ordering. I suspect the good reviews are planted by the company, they just don't sound genuine… Read Full Review

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Grahamhine's Response to grahamhine's Review

Written on: 02/06/2015

Well the blinds finally arrived and all three were the wrong size. I had to photographed the blinds next to a tape measure to show that they were wrong and still waiting to hear what they are going to do about it. I can't see this company surviving for much longer

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★☆☆☆☆

“Terrible terrible service”

Written on: 18/05/2015 by RussellMcLain (1 review written)

On moving home I ordered blinds for the whole house. I received all 10 but one happened to be faulty, had a frayed cord between the slats, nearly at breaking point. I emailed them straight away, with pictures as proof and 1 month on im still waiting for a replacement blind. On 3 occasions they are about to be dispatched in a day or two but for some reason it just doesn't happen. I've used this site for years and so have family and friends but no longer will. Have just phoned again and they were… Read Full Review

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★★★★☆

“Helpful customer service.”

Written on: 30/04/2015 by DavisKerr381 (1 review written)

I ordered 4 premier alabaster Venetian blinds, I was not expecting next day despatch and the blinds arrived in about a week. There was a problem with the blinds being too short on contacting customer services they were extra lay helpful and said they would get them remade. New ones arrived within the week, however 2 blinds should have had 50mm slats but all arrived with 35mm ones! Customer services were again very helpful and apologetic new ones arrived within 5days. Overall blinds are now up… Read Full Review

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★☆☆☆☆

“ABSOLUTE DISGRACE THIS COMPANY”

Written on: 27/04/2015 by Estebanb189 (1 review written)

This has to be one of the WORST experiences EVER when it comes to ordering something online. It's 27th April and I did my order (which should take 4 weeks) at the beginning of March. Still no blinds. After 30 minutes of sitting on hold, I suddenly get hung up on randomly. This has happened TWICE today. They claim their phone systems are faulty. Well Wooden-Blinds-Direct, I'm not blind and I see through your lies as you've been saying that for nearly two months now. You have hung up on me… Read Full Review

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★☆☆☆☆

“Awful - NO customer service.”

Written on: 16/04/2015 by Sloaneg78 (1 review written)

Send me a damaged blind also with the wrong fixing kit so not fit for purpose. Also, not a very nice quality product for the price and very late on delivery. Completely ignored my email about the damage. Despite repeated requests, did not send a replacement fitting kit. Told me one had been sent out with a different date each time but none appeared. Takes 1/2 hour to get through on the phone. If you get through to the camp sounding man he will be pompous and dismissive and lie to get you… Read Full Review

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