Don't waste your money on The English Sofa Company's furniture. After 'enduring' 4 years of light use, my suite has splitting seams, a broken castor wheel, loose apholstery pins and frames that move. I have complained several times but The English Sofa Company has largely ignored my points, queries and questions. When I have been able to coax a response from them, they elect to simply repeat that any repairs would be at my own expense. Very frustrating to say the least when all I want is an explanation of why they feel they are exempt their obligations to repair a product that clearly has not met reasonable expectations of durability.

I purposefully looked for an ex-display sofa to ensure a quick turn around to furbish a rental property. I was told the sofa will be delivered within 3 weeks so I thought that was a brilliant option! I called at least 10 times to try and get more information on a delivery date and time, only to be told it is being processed by several people. I even received a phone call on a Saturday asking me to pay the outstanding amount after I made full payment at the time of placing my order. I eventually said that I will have to charge them money as I can't let me flat due to being misinformed about the delivery date. The next day I received a text message from the Chesterfield sofa company confirming a delivery date for the next week. Having asked for annual leave to wait for a delivery between 8am and 16h00 I was called this morning to be informed that parts of the sofa are missing and they are unable to deliver the sofa, 4 weeks after ordering the sofa. They could offer me a refund!?! I enquired about alternative sofas as I don't need a refund and wait 12 weeks, I need a sofa now. I was offered an alternative- the exact sofa I ordered but in a different type of leather and asked to pay an additional £90 due to the different type of leather. Despite asking to talk to customer services I was told they do not have that department and I could only deal with the sales manager that would not waiver the £90. This place is a shambles, I do not know how they get anything done. Do not order from them.

Just received my new sofa today, delighted with the service, they very helpfully held my order as the builders were running behind schedule. The quality is beautiful I would definitely recommend choosing one of the more expensive fabrics you can really feel the quality.

We have purchased 2 sofas, one normal, one sofa bed. The cushions on the sofa fit perfectly...which is where the problem arises. Due to the mechanism within the sofa bed the height of the seating is raised by about 2 inches. When the cushions, which are designed for a normal sofa, are put on there they are also raised by about 2 inches meaning that they do not fit flush on the arms. If you fit them flush to the arms it leaves you with a nice 2-3 inch gap in the middle. This is not my conclusion, this is what the technician advised us when he came to fit the beading which had been missed off. I have asked if they have supplied the correct cushions or if they can send me the next size up....no they can’t as they feel they have supplied the correct ones. Thanks for your help! Apparently, according to ‘customer care’ it is our fault as we are not dressing the cushions properly! Look @planet_rich808 on twitter and make your own mind up. Not to mention the mechanism not working to begin with, 2 technician visits – well 3 if you include the one that didn’t turn up, beading being missed off the bottom of the sofa (customer care moaned that this was “inconvenient” as we hadn’t noticed it before....even though the sofa had been returned and had gone through their quality control twice). As mentioned in other reviews, customer service nonexistent never had a phone call back and never an apology for the issues we’ve had. My advice would be: 1) If you are thinking about purchasing a sofa bed, don’t. The cushions do not fit as they are designed for a sofa, not sofa bed. 2) Do not expect any sort of help from ‘customer care’ IF you do have any problems.

I spent about 18 months looking around at sofas . We got fed up of the pressure in the SCS DFS type shops as we had very specific requirements ! My husband is tall and wanfed a head rest .As well as this I didnt want anything reclining as we had had that type before .There was no advantage to that for us. After not finding anything.I spent every evening looking on the internet. We were prepared to travel to find what we wanted ! We went on a 150 mile round trip to Burnley.This proved unsuccessful .After a couple more weeks om the internet we set off one very wet Saturday morning to Bacup. We struggled to find the place and when we eventually did we were unsure about it .We were at first really put off by the showroom .It was grim and cold ! However our two sofas and a chair are definaely thr best leather ones available .We know we've seen them all . SO If you want beautiful leather English sofas is the place ! As well as this we were quoted 10/12 weeks they were ready after 6 Couldn't believe it!

Took three attempts to get leather swatches delivered. Ordered a wing chair in January, didn't get delivered till end of March, a couple of weeks longer than I'd been originally told. The chair was not as I had ordered, they had to take it back to the factory and alter it. The chair was also a lot smaller than advertised, but they simply claimed it was "within manufacturing tolerance", and didn't want to know. Wasted a lot of money with them as the chair is too small for me, wish I'd gone to DFS instead.