A1 Travel Reviews - www.a1travel.com

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Latest Reviews

★☆☆☆☆

“absolute shambles ”

Written on: 20/11/2017 by AliaPorterfield306 (1 review written)

Firstly A1 rang us after we made our booking to tell us the flights we had booked were not available. This resulted in more baggage expenses and travel costs. Having arrived at our hotel, which we booked due to its lovely coastal outlook and ease of access. We were told the hotel had no room for us. We were moved to another entirely unsuitable hotel. Despite repeated calls to after sales nothing was done to help us. Some staff were down right rude. We have tried to claim compensation but they… Read Full Review

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★★★★★

“Everything went to plan”

Written on: 16/10/2017 by Annabella25 (1 review written)

Excellent company to deal with, all information accurate and received in plenty of time. Particularly impressed with airport transfers as first time we have visited Kefalonia. PDF and text received to give us details 24 hours in advance, we arrived 30 minutes early but driver at airport waiting for us and easy to recognise had a board with our name on. Will definitely use A1 Travel again to book our holiday. All on time which reduces your stress when having to get to and from airports and… Read Full Review

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★★☆☆☆

“Flight reservation”

Written on: 10/10/2017 by AinsleyParker191 (1 review written)

Booked a holiday with A1 travel and want to reserve seats on the flight. Ryanair cannot help until they have a flight reservation number which they said A1 travel would know. But A1 travel seem unwilling to respond to several e-mailed requests on the point. I do wonder if I am even booked on the plane… Read Full Review

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★☆☆☆☆

“DO NOT USE A1 TRAVEL”

Written on: 30/09/2017 by siHaley295 (1 review written)

We booked a holiday I February to Tenerife. Due to my mother's back condition we spent a large amount of time searching for the right hotel (no hills, padded sun loungers, evening entertainment, close to shops and restaurants). We booked out flights and hotel through A1 travel. The booking process was easy (a clear sign it was too good to be true.) On arrival at the hotel we were told that we were not booked into the hotel. The receptionist showed us and email he had received from the tour… Read Full Review

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★☆☆☆☆

“Avoid them at all costs”

Written on: 27/09/2017 by 251Carter (1 review written)

Avoid them at all costs, they are nothing short of wanting to rinse out every penny out of you… Read Full Review

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★★★★★

“LYNN you saved our holiday ”

Written on: 22/09/2017 by SladeStephenson440 (1 review written)

Booked with A1 travel to lanzorote and was not given the correct information on location etc of the hotel I.e was not in the area we was told it was and was in fact very far out from where we was told we would be , after trying to find the said hotel for a few days on line I began to worry as no where could I find it nor any reviews ,after phoning A1 travel on a few occasions I was called back by Lynn , she confirms we was not in the agreed location and changed our hotel to the place we… Read Full Review

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★★☆☆☆

“dis interested sales”

Written on: 10/08/2017 by DeborahO'Brien283 (1 review written)

had a quote given by an advisor.. we agreed that she will send me an email and ill check everything and call back to pay.. never got the email.. phoned back a bit later and another advisor was helpful and tried looking for the name of the person I spoke to but couldn't find it.. she finally found a name that sounded similar and said she will email her. She asked me to call back in an hour in case I didn't hear back. Guess what? I just found somewhere else to give my business… Read Full Review

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★☆☆☆☆

“Avoid like the plague ”

Written on: 13/04/2017 by LeroyMcCracken274 (1 review written)

We booked a 4star hotel La Fonda that was advertised on A1 travel for July 2017, I emailed hotel to ask for see view to be told we was definitely not booked in there hotel !! So I checked accomadation voucher to find we were booked into La Fonda apartments 2star !! Completely different place ! Rang A1 to tell them to be told it was a printing error on there site and they was advertising the wrong hotel but would try there best to get us in the one we wanted, 5 days on after numerous calls to… Read Full Review

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★☆☆☆☆

“Shocking company”

Written on: 10/04/2017 by gordi.b (1 review written)

I booked a holiday for my wife ,myself and my 7yr old grandson to Fuerteventura leaving on the 13th April , unfortunatly my brother was killed in an accident on the 3rd of April i called the company on the 4th and told them we may have to push our holiday back as we didn,t know the date of the funeral , on the 8th we found out the funeral was on the 13th of April the date we were due to fly out, we informed them of this and spoke to a staff member on the 9th i spoke to another operative and we… Read Full Review

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★☆☆☆☆

“Rude Bad Mannered Aftersales”

Written on: 02/04/2017 by m.meats (1 review written)

A1 Travel is Run by very unprofessional Aftersales Staff...would i book with A1 Travel Again ,,NO ...Also i would not recomend A1 Travel to no one ... its so easy to book a holiday with A1 Travel but the aftersales team is a load of rubbish ....never again… Read Full Review

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★☆☆☆☆

“booked a holiday was then told it could not be done ”

Written on: 26/12/2016 by sandra1234567890 (1 review written)

Booked a holiday was then phoned with a price increase false advertising should not be allowed be warned was sent a booking confirmation and then it was cancelled very dissatisfied … Read Full Review

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★★☆☆☆

“Never give money back”

Written on: 05/08/2016 by Katpaul (2 reviews written)

Didn't get transfer because our hotel told us it would not arrive as lowcost beds had ended. When I informed A1 they told me that we would be refunded the train ticket fee we then had to get to the Airport. Now they are telling me that I am not entitled to a refund because the hotel had misinformed me but that is not my fault and as A1 are the agency which dealt with my holiday they should refund me and then attempt to get it back from the hotel as the hotel refused us our transfers… Read Full Review

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★☆☆☆☆

“Misleading”

Written on: 30/07/2016 by 425Donahue (1 review written)

I booked through A1 travel via the Icelolly.com website when initially enquiring regarding the hotel & location I asked if this included flights from Bristol? The reply was YES all inclusive with Flights, therefore I approached my colleges who said they would like to go, therefore called A1 with the Icelolly reference the price came back DOUBLE the advertised price ??? how can they advertise at a price which they cannot fulfil ????? something should be done as this is false advertising… Read Full Review

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Katiebb's Comment

Written on: 13/10/2016

Totally agree. Same holiday, different reference,advertised for 3 consecutive days, yet price had risen by 66% each time I tried to book. Complained to Icelolly.com who were quick to reply saying A1 travel would contact me within 48hrs - 4 days later still waiting. Don't even bother ringing A1 Travel - they shouldn't be allowed to carry on advertising. Hope Icelolly.com take them off their site before they loose their reputation as well.

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★☆☆☆☆

“Didn't care”

Written on: 17/07/2016 by 93West (1 review written)

We booked with A1 for me my partner and 2 baby's to go majorca. Our last day we had reception phone us and say come down we went there for them to say lowcost holidays had gone into administration and we had to pay for the holiday again 2500 or they would call the police. They locked us in the hotel. I called A1 who I booked with to be told yes you booked with us but we used lowcost so you have to pay again I said we don't have it and they want to arrest us for them to say well it's nothing to… Read Full Review

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★★★☆☆

“Price increase”

Written on: 08/07/2016 by Brodie412 (1 review written)

I was very dissapointed,i paid in full for a holiday and then i got a ph call saying they couldnt do it for that price as the flights went up,only to fi d out my friend booked the same flights same day for what i had first paid i think its bad buissness not to up rade your website daily i could go into more deatail about ph calls but this review would take to long .a,so had to pay a £10 feeor paying by debit card very dissapointed wouldnt use the hotel again that they reccomennded… Read Full Review

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★☆☆☆☆

“Use this company at your peril, they add costs on, are...”

Written on: 24/05/2016 by Lamb148 (1 review written)

Use this company at your peril, they add costs on, are all about squeezing every penny they can out of customers and really do not care about their customers. I would never recommend this company, never in a million years… Read Full Review

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★☆☆☆☆

“Lack of any customer service. ”

Written on: 10/09/2015 by Morrow235 (1 review written)

This company gave me the wrong information which very nearly cost me booking another flight. Fortunately the airline was able to change my return flight for £50 instead of booking a complete new flight as advsed by this group of clowns. No one even had the decency to reply to my 2 e mails sent, seem to have fallen on deaf ears. I will avoid using A1 travel in future… Read Full Review

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★☆☆☆☆

“Very unprofessional and no customer service ”

Written on: 02/09/2015 by Bennettm243 (1 review written)

Very unprofessional would Not book with this company again. Do Not reply to complaintes… Read Full Review

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★★★★☆

“Could not do enough for us!”

Written on: 19/07/2015 by jordyreview (1 review written)

Having trawled the internet for deals I ended up calling the 0333 number on teletext website and spoke to a very helpful lady who gave me very competitive prices for 2 holidays. She wasn't pushy at all and gave me a direct line should I want to go ahead with one of the deals. I called back and this is where it got a little messy, but to be fair one of her colleagues was equally helpful with a further query I had. Calling the direct line for a final time I spoke to a third person, who raised… Read Full Review

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★★★★★

“Brilliant service”

Written on: 14/07/2015

Super friendly agent. Really understood what I was after. Was emailing quotes whilst I was still on the phone. I then changed my preferences and it wasn't a problem she just emailed me more. I rang her to gok through line of the prices and she did it even cheaper than quoted. Took all our passport details and checked us in. Asked for extras at the hotel without me requesting. Absolutely brilliant service… Read Full Review

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