LWK Kitchens Reviews

★★★★☆
4.5 / 5
92% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
LWK Kitchens - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Dream kitchen :)”

Written on: 19/06/2018 by Nkav1 (1 review written)

LWK have been an absolute pleasure to deal with, wouldn't hesitate to recommend them! At the design stage, the person I dealt with was enormously helpful and knowledgeable. She listened to our requirements and needs, designed the kitchen perfectly around these. Keeping us aware of any issues for foresaw and how to work around these. She wasn't at all pushy in trying to up sell, but only suggested way to improve and make the kitchen work better within budget. Thereafter another person… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Great kitchen & service despite issues”

Written on: 03/05/2018 by mugearsuk (1 review written)

If I was to score LWK purely on the service and aftersales care received from the two peoploe I dealt with, it would be five stars hands down. With all kitchens, things will go wrong, parts will go missing or things will break. We were VERY unlucky as we have had multiple issues. Many if not all of these were out of LWK’s control (eg. Miele hob failing, damaged worktop stone being fitted, ‘splash back’ edging being fitted incorrectly amongst other small items). It is fair to say that… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“LWK Kitchens ”

Written on: 03/05/2018 by JeremiahWilloughby29 (1 review written)

The people I dealt with and the team have been amazing during the project. They have been giving a great and very professional support throughout the whole time of planning and installation as well as all the final touches needed until it was all completed. I would highly recommend LWK and their service… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Did not receive the colour we ordered - no change made ”

Written on: 01/05/2018 by Floride (1 review written)

Overall a very poor customer service experience. We did not receive the colour we initially asked for and they ended blaming it on us. We asked for a light grey and they sent something almost black; arguing that we should know the reference identification name of the colour (is it not the job of the kitchen specialist?!). They did not change the kitchen or pay any compensation; very poor customer services. Which led us to go to the claim court. We do not recommend; their customer service and… Read Full Review

Lwk_Kitchens's Response to Floride's Review

Written on: 03/05/2018

Hi,

We are sorry that you are unhappy with the kitchen colour. However, as you are aware, we conducted an exhaustive review into the order documentation, and you signed a specification that clearly featured a Graphite door.

Prior to your order being confirmed with the factory, you received three order confirmations; all of which stipulated the wall units, base units, and tall units, (separately stated in three places) that the door finish and gable finish was ‘Putty Concrete Graphite 381’.
On the 15th of March you digitally accepted and signed your Design Finalisation Order Confirmation. This is the document wherein you give us authority to place an order to manufacture the kitchen. Again, within this document was the specification of the door finish, being Putty Concrete Graphite.

The document explicitly asks you to sign to state, that have confirmed the Door range(s), material(s), colour(s) and finish(es)
You have contended to us, that we have not provided you with a kitchen that meets the agreed specification. The Order Confirmation attached to your digital DFM signoff forms the entire agreement of specification, and you have accepted it. You had reviewed the samples in our showroom and were aware of the nomenclature used to identify them - as it is affixed in writing to each door. If you were uncertain, it was incumbent upon you to notify us of your lack of clarity and revisit our showroom to confirm.

We do state in the sign off documentation, ‘Please check the parts list… and if you have any questions please let me know.’ You didn’t raise any queries.

Based upon the above, it is not possible for us to accept that we have failed to deliver the agreed specification. Had we, from the same agreed specification, delivered a Putty Concrete Pearl Kitchen, and you had complained about the colour, we would have ordered replacement doors and panels at our cost without delay; as we would have failed to meet the contractual specification.

Notwithstanding the above, we offered to cover 50% of the replacement cost as gesture of goodwill. However, you have refused this, failed to acknowledge that you signed an order with us for the Graphite, and additionally asked for compensation. This isn't fair or reasonable, and as such we have reached a situation deadlock with you.
Kind regards,
Graeme Wilson

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great service”

Written on: 25/01/2018 by SladeDonahue58 (1 review written)

LWK provided a great service and we have been very pleased with the completed kitchen. Any issues we had were resolved promptly and I would not hesitate to recommend their service and product… Read Full Review

Lwk_Kitchens's Comment

Written on: 25/01/2018

Thanks SladeDonahue58, we are delighted to hear that you were so happy with our service!!!

Reply to this comment

Bwitz's Comment

Written on: 25/01/2018

I have dealt with many kitchen companies and yours was by far the best.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“The two people I dealt with were excellent from start...”

Written on: 19/01/2018 by 170Keller (1 review written)

The two people I dealt with were excellent from start to finish. Very happy with the quality of the kitchen and the service provided. In addition, all timings were met without delay… Read Full Review

Report this review
Was this review helpful? 1 0
★★★☆☆

“Brilliant Kitchen, Fantastic Service”

Written on: 02/12/2017 by 8Boone (1 review written)

LWK Kitchens provided me with a highly professional service. At the outset, a highly skilled member of the team assisted me to create this amazing kitchen using the space in the most efficient way to ensure, light, space and appliances in the best places. The site survey was carried out efficiently I was assigned a Project Manager who was available at all times to deal with any queries. I was given a timetable from commencement to completion which was totally accurate and complied with.and… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“LWK Kitchen Supply and Fit”

Written on: 30/11/2017 by AaliyahHoffman (1 review written)

LWK was easy to contact and responded quickly throughout the process. As with any project you need a relationship with the supplier to be able to get the project completed on time and to spec. LWK are a superior supplier in this respect. The only improvement I would suggest is that at least one site visit by the designer would be helpful especially if there are building works being undertaken. Great service and worthy of your hard earned money. LWK are a great company to work with, the team we… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Superb, highly recommend ”

Written on: 26/10/2017 by Lala21mc (1 review written)

I couldn’t recommend LWK Kitchens any more highly. From the quality of the 3d design, the numerous consultations with the superb designer, the great installation team, the support team, and of course the sturdy and elegant German kitchen I have as a result. I couldn’t be happier… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Very happy with my new LKW kitchen”

Written on: 25/07/2017 by Boydkz114 (1 review written)

Overall my experience with LKW was excellent from initial planning, design, ongoing design and changes and finally installation including returning to fix any minor installation issues. Everyone I dealt with was highly professional, patient(!), and extremely helpful and efficient. The kitchen looks great and is exactly as we'd hoped it would turn out. Too soon to know how well the Kitchen performs and lasts but so far so good. … Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Lwk kitchen”

Written on: 23/07/2017 by Juscakes (1 review written)

I would definitely recommend Lwk to anyone thinking of installing a new kitchen in their property. From designing to fitting the kitchen everything was done very professionally very impressed .The way the whole project was coordinated was very impressive . I would not hesitate to use this company again in the future . Thank you to all at Lwk for my beautiful kitchen… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Excellent kitchen design and installation”

Written on: 14/05/2017 by JontyRushforth (1 review written)

LWK installed an L shape kitchen for us, with a breakfast bar. Looks fantastic. Whole process was very professional - design was careful and meticulous and the designer responded very well to all our comments until we got to the right place. Ordering was very smooth and installation went ahead with very few issues. There was a slight mistake on ordering of a rail but LWK was quick to respond, get the correct part ordered and organize installation… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“Look No Further”

Written on: 10/05/2017

After asking several companies into our home, we settled on LWK. We planned, budgeted, picked, viewed and went forward with our desired kitchen of choice & design, all of which was down to the exact detail of what we'd asked for. The ordering process was simple and straightforward, of which we were guided through step by step by the salesman and even viewed the kitchen at the Canary Wharf showroom. We took delivery of the kitchen and after some initial hiccups, (due to one fitter not doing… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“FAB KITCHEN”

Written on: 24/04/2017 by JustineGreenwood (1 review written)

We are so pleased that we found LWK Kitchens. The designer came up with a very modern design that was perfect for us - so different from the other kitchen companies we had approached. We really love the LED lights that run above the units - something we would never have thought about. Installation went reasonably smoothly, a couple of units were scratched and the wrong oven was delivered but the team (who were a pleasure to deal with) resolved the problems satisfactorily. We are so pleased… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Nice kitchen terrible service”

Written on: 17/04/2017 by 377Richardson (1 review written)

The kitchen an appliances were of good quality however the customer service was terrible. The nice kitchen was fitted poorly giving and overall average result. The customer service throughout was terrible and unhelpful… Read Full Review

Lwk_Kitchens's Comment

Written on: 24/04/2017

Hi 377Richardson, Thank you very much for your comments; we appreciate the good and bad commentary. Having looked through our clientele paperwork and projects, it has become apparent that the project which could match your profile, was completed numerous years ago; and we have since then acquired new fitters who have high standards for our installs and who live up to the company- and our clients - expectations.

Thank you again,
The LWK Kitchens Team

Reply to this comment

Lwk_Kitchens's Comment

Written on: 24/04/2017

Hi 377Richardson, Thank you very much for your comments; we appreciate the good and bad commentary. Having looked through our clientele paperwork and projects, it has become apparent that the project which could match your profile, was completed numerous years ago; and we have since then acquired new fitters who have high standards for our installs and who live up to the company- and our clients - expectations.

Thank you again,
The LWK Kitchens Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★☆

“Great work let down by fitting”

Written on: 02/03/2017 by Madilynna153 (1 review written)

I worked with Lilly during the design stage and she was excellent in developing the correct model for my needs after very few iterations. For logistics and project management I worked with an adviser who was prompt in dealing with my queries. The material for the kitchen arrived on time and was in good order. The only stage where we were let down was the fitter who did a poor job and my builders ended up doing far more work than was required of them costing me time and money. It was a shame… Read Full Review

Lwkkitchens's Comment

Written on: 06/03/2017

Hi Madilynna153, Thank you very much for your comments; we appreciate and take on board all client feedback, both good and bad. With regards the fitter, we have high standards for our installers, but despite this fitter having years of experience he did not live up to our company- or our clients - expectations. As such he is no longer working for LWK Kitchens. After the replacement fitter we sent completed/corrected all snag works, we very much hope you are now happy with and enjoying your finished kitchen.

Thank you again,
The LWK Kitchens Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent and Efficient Service, Beautiful Kitchen”

Written on: 24/01/2017 by TuckerStewart (1 review written)

I cannot recommend LWK highly enough. We’ve got a beautiful kitchen which exceeded our expectation. The service was faultless right from the beginning to the end. No problem was too big. We kept tweaking the design but it never felt too much for the designer. It was great value for money too. I live in York, and the company is in London so it was mostly emails and phone calls. The service was so good it felt as if they were next door. The delivery of the kitchen was on schedule and it was… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Beautiful kitchen and fantastic service”

Written on: 03/11/2016 by Amiras432 (1 review written)

LWK helped plan a fab kitchen, the person I dealt with came great ideas for storage options and overall look. They were extremely patient dealing with me as The measurements I had were incorrect and the person I dealt with and another person helped to resolve this problem. The service provided once the kitchen was delivered was absolutely fantastic. In particular one lady who could not have been more helpful. I had problems with worktop cut out for the tap and both this lady and the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Wonderful kitchen and very professional service”

Written on: 02/10/2016

Our kitchen was installed in Feb 2016, exactly on schedule and just a few months after sitting down with the designer for the first time. From the first moment we entered the showroom, we felt assured by the professionalism and helpfulness of the LWK team. They patiently helped us explore a number of options for what is in reality a rather small kitchen, making the most of storage and space-saving features. The communication from the company was always first class and the installation occurred… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Beautiful New Kitchen”

Written on: 16/08/2016 by Pal1984 (1 review written)

Very pleased with our new kitchen. It looks exactly as I visualised it. LWK offered us a great deal on both kitchen furniture and appliances. No project is without hitches, and I cannot say that our kitchen project was seamless. The most important thing is that LWK were always in control and very quick to find solutions. The project co-ordinator was absolutely brilliant and completely switched on. I will not have any hesitation in recommending LWK… Read Full Review

Report this review
Was this review helpful? 0 0
overview