Natwest Current Account Reviews

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Latest Reviews

★☆☆☆☆

“Natwest a Hopeless bank”

Written on: 13/02/2018 by fordman41 (5 reviews written)

I have had a bank account with natwest until recently since my mother opened it back in the mid 70s as a teenager ,up until the early 2000s I had not had many problems ,then my aunt died and being executor of the will and the proceeds to be split between my children etc the money was put in my account so far so good, but when I tried to transfer money to my children I was told there were charges £20 each to put it in there accounts I queried this and had to stand and talk to a member of staff… Read Full Review

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★★★★★

“Been with Natwest for years”

Written on: 13/06/2017 by Antoni263 (1 review written)

I've been with Natwest for years and never had any issues with them. Their staff are always friendly when you need help with your account and they're easy to get hold of… Read Full Review

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★☆☆☆☆

“Complete and utter rubbish. ”

Written on: 23/10/2014 by Hjs1994 (2 reviews written)

Wasn't informed about interest rates. 27.5% interest on a loan I took out even though they claim if you have a gold/platinum account you get flexible rates. Called up to complain said I can't complain.. Absolutely useless and the customer service is shocking. If I kneew back when I was opening my account what they were like I wouldn't of touched them with a bargpole… Read Full Review

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★★★★☆

“Good work Natwest”

Written on: 17/08/2014 by MakennaZiegler375 (1 review written)

Just moved my bank account to Natwest and I am very pleased! The mobile bank app is brilliant the bank staff are friendly and the switching service very good. If you are looking for a bank with a very good mobile app which is easy to use i recommend Natwest!… Read Full Review

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★☆☆☆☆

“Disappointing to say the least!!!!”

Written on: 12/12/2013

I have been banking with NatWest since 2002 and always thought they were a great bank until now! I rang them up trying to upgrade my account to help meet my needs, the lad on the phone was great, I was told my account was excellent and always been in credit never been overdrawn!! Here comes the best part!! No was the reply as I don't have a credit history with them? err 11 years of banking but no credit history? How does that work? All I want is a current account, I didn't think it would be so… Read Full Review

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★☆☆☆☆

“Contstant Battle”

Written on: 11/07/2012 by jlanham83 (1 review written)

I opened a second bank account with NatWest as my Basic account was no longer meeting my needs. Although the lady I made an appointment was very nice and polite , I did feel that she was trying to push me into something I didn't want or need. I have never had a credit card or store card and when offered an overdraft I asked for a £50 overdraft. She proceeded to tell me I could have up to a £600 overdraft. I explained I just wanted £50 to cover an emergency. She then suggested £400, then… Read Full Review

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★☆☆☆☆

“Switching to Natwest”

Written on: 03/07/2012

My experience of opening a bank account with Natwest has been dreadful! I applied for a Current Account online: to finish the application they wanted physical copy of passport. I went to a branch in Central London and they did not know how to process it so they asked to re-submit the application from scratch!?! (with new credit check, etc.). I spent useless time with the customer service, then decided to take an appointment with another Natwest branch. I had to file another application but the… Read Full Review

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★☆☆☆☆

“The Worst Customer Service”

Written on: 14/04/2012

Had an account which matured during last year. Needed a Tax certificate, I spent over 30 minutes on the phone asking various Customer Advisors if a certiciate could be sent. I was shunted around the system, explained in detail what I wanted to various 'Advisors', they were clueless. I never got the cetificate I needed, even though I was able to provide all the account details they could possibly need. I will now write a formal letter asking for something that from any other Bank or Building… Read Full Review

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★★★★☆

“SO FAR SO GOOD NO PROBLEMS KEEP IT UP”

Written on: 14/04/2012

Opened a basic current account in Feb 11 when it was announced Santander would take over my RBS branch. I know Nat West is part of RBS but that was not the reason I chose Nat West. No demands to pay a minimum amount in monthly or my salary etc. The online application was easy, the paperwork was quick and I received a couple of phone calls along the way to make sure everything was ok. The account was up and running almost immediately and though it is only a second account at present everything… Read Full Review

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★☆☆☆☆

“bad banking practice"s from natwest”

Written on: 09/06/2011

i"ve been a natwest customer for over 7 years but in the last 2 months i had nothing but problems with natwest i just you get treated very badly if you have a problem with your bank account there is no good customer care they just don"t care all they are interested in is taking all your hard earned money but when they make the mistakes it very hard for them to admit to there mistakes… Read Full Review

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★☆☆☆☆

“So so disappointed in Nat-west, been with them for...”

Written on: 10/02/2011

So so disappointed in Nat-west, been with them for over 28yrs, in the last 2 years nothing but problems even with the basic services, ordering a replacement debt card, 5 times yet still got it wrong, transfer of money to other accounts refused? Again! I'm still trying to transfer money to another ISA account external of Netwest, they even transferred the wrong amount? then they changes me CHAP payments for two transfers they got wrong! yet they only refunded part of the CHAP costs.

Please… Read Full Review

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★☆☆☆☆

“Problems after problems with them! none of it was my...”

Written on: 10/02/2011

Problems after problems with them! none of it was my fault, total rubbish and never again!!! and they charge me for it when it was there fault! not happy, greedy people… Read Full Review

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★★☆☆☆

“we have banked with nat west for 8 years never...”

Written on: 03/09/2010

we have banked with nat west for 8 years never defaulting on our overdraft.
Had a loan for 1 year paid it in 11 months.
tried to apply for another loan,what a sham,they wanted our passports driving licence and building society copy.account report.
a week later they said they wanted our driving licence with pic on/card type.
What?
i paid for experior report shown no faults.
Still no response from natwest.
why are they so slow in making a desition surly if you have a good track record with them… Read Full Review

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★☆☆☆☆

“I was so disgusted with the way that Natwest treated...”

Written on: 10/05/2010

I was so disgusted with the way that Natwest treated me that I closed my account with them over a year ago (Dec 2008)
I recently received a letter teling me that I had monies owed from a closure but the cheque was in my maiden name (not their fault I know) so I cannot pay it into my current bank.
Upon going to my local branch I was told that they cannot do anything there and I would have to write to customer services to get them to change my name. I was actually told that they don't have… Read Full Review

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★☆☆☆☆

“I have been a NatWest customer for over 20 years and a...”

Written on: 18/04/2010

I have been a NatWest customer for over 20 years and a NatWest Premier (now Private Banking) customer for over 10 years. Up until the last year or so, the service has been excellent.

However, since then something seems to have changed within NatWest. The service has deteriorated rapidly. My Relationship Mgr seems unable or unwilling do do anything and I have been negatively impacted by some heavy handed and ridiculous decisions by various NatWest sections that were done without notice and and… Read Full Review

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★☆☆☆☆

“I have been struggling for the past three months to...”

Written on: 19/03/2010

I have been struggling for the past three months to setup four personal banking accounts. I had been assigned a relationship manager, who was rarely replied to emails and was hardly ever there. The whole process has been poor, to a point where I have now been trying to cancel the application and get them to return my documentation...still not done after two further weeks of chasing. The 'personal' or 'relationship' service they promote appears to be merely a marketing concept without any… Read Full Review

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★☆☆☆☆

“What an incredibly useless bank ... they quite simply...”

Written on: 12/02/2010

What an incredibly useless bank ... they quite simply have nothing going for them.

- No interest paid on credit balances.
- Useless customer services.
- In just nine months, I have had to make three formal complaints with them when they've messed me around. On none of these occasions was it in any way my own fault - I have not been overdrawn or incorrectly managed my account.
- I have been sent other people's statements to my address.
- Internet banking is not good. Their key focus of… Read Full Review

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★★★★★

“I recently switched to NatWest from another bank, and...”

Written on: 06/12/2009

I recently switched to NatWest from another bank, and found NatWest to be more professional. I would definitely recommend NatWest to anyone interested in opening a current account. From my own experience, the staff have been great and very helpful, not forgetting polite and kind… Read Full Review

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★☆☆☆☆

“I am an international business person whom usually...”

Written on: 25/03/2009 by Rivalin (1 review written)

I am an international business person whom usually resides in Canada. A couple of years ago I began a NatWest Private banking account while I was travelling and doing business in the UK. The account was to enable me to transfer funds to and from the UK with my Canadian accounts. By having an account in the UK I could spend more money while in the UK on business or pleasure. Unfortunately, NatWest private banking, to my surprise and without notice,seems to have moved my account out of Private… Read Full Review

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★★★☆☆

“Happily banked with Natwest for over 15 years, always...”

Written on: 09/09/2008 by danielclifford4416 (1 review written)

Happily banked with Natwest for over 15 years, always managed to keep me complacent, and vice versa. Never going over an agreed borrowing amount in all that time. sure I had an overdraft, in fact a massive one about 4 years ago, but it was all agreed, and I set about mending my ways and reducing it every month. In the last year or so I have always been in the black, have a decent savings account with them and also had a credit card, which I paid back in full each month. I'm not boasting, but I… Read Full Review

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