Smiths Glass Limited Reviews - www.smithsltd.co.uk

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Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid at all Costs”

Written on: 11/07/2019 by LeeHollebone (1 review written)

Avoid at all costs. Stay well away. Products are very poor quality and when you have problems they tell you that their guarantee doesn't cover it!! Had windows and doors fitted 7 years ago now and had problems from day 1 of fitting! They were supposed to install all new internal window sills but when I returned at the end of the first day of installation all upstairs windows had been fitted without replacing the window sills. No apology or offer of a refund, just an oh well it's done… Read Full Review

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★☆☆☆☆

“I will never use this company again - Beware”

Written on: 12/10/2018 by davidlabram (1 review written)

I have experienced Smiths Glass over the past 18 years and unfortunately have seen a steady decline in the level of service they provide. To the point now where their after sales service is totally unacceptable and prospective customers need to be aware. Other reviewers have summed it up well and mirror my experiences. I hope to keep this review balanced and give credit where it is due; The quality of the products is good and depending on the fitting team that arrives to complete the work you… Read Full Review

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Was this review helpful? 13 5
★☆☆☆☆

“AVOID AVOID AVOID!!!”

Written on: 31/07/2018 by anamariaerussi (1 review written)

AVOID AVOID AVOID!!! They keep ringing me despite my never having dealt with them. I am registered with the TPS, my number is not listed, they tell me they have taken me off the list and then they ring again. If I was looking for windows I would sooner use fertilzer sacks than employ these shirters… Read Full Review

Anamariaerussi's Response to anamariaerussi's Review

Written on: 04/08/2018

They have rung twice more in the less than a week since I wrote that,

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Was this review helpful? 5 4
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★☆☆☆☆

“AGRESSIVE Rude and PERSISTENT”

Written on: 29/05/2018 by RosemaryHackett (1 review written)

One star is far too much for this company. I contacted this company more than 10 years ago to do some double glazing. Due to their harassing sales tactics I decided to go with a different company. Since then I have been hassrassed by this company with unsolicited phone calls and mail. Even though I have complained to the phone complaints commissioner these harassing calls have continued. I have written emails to the company directly asking for my details to be removed and these are ignored. I… Read Full Review

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Was this review helpful? 9 2
★☆☆☆☆

“After care absolutely rubbish. ”

Written on: 30/03/2018 by kirk130374 (1 review written)

Had a conservatory built last April 2017- staff and builders all pleasant as the works were done pretty quick. After a couple of weeks I noticed some stains on my original door, Contact Smith they said that they will send somebody round, weeks went past and nothing. Contacted smiths again they said the will get somebody round ASAP, and nothing. So I took it on myself to arrange another extension, funny that they was round in a couple of days with salesman. He gave me a quote, I then went
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Was this review helpful? 10 2
★☆☆☆☆

“Steer WELL clear, terrible!”

Written on: 14/12/2017 by RTUK (1 review written)

Paid in full for new front door and replacement sealed units for bathroom window. Company fitted new door and removed sealed unit from bathroom window ready to fit new one, only to discover that they had ordered wrong size. Mistakes happen, fair enough. However, more than 3 months later, company have still not fitted new units or give me my money back. Refuse to return calls, answer emails or letters. Unbelievable for a "reputable?" company to behave. They were very quick to chase my… Read Full Review

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Was this review helpful? 14 2
★☆☆☆☆

“conservatory subsidence ”

Written on: 21/11/2017 by Wade223 (1 review written)

The conservatory was constructed 2 years ago with many issues, but were resolved to a satisfactory standard. However the conservatory has moved away from the house due to brick layers blocking the soak away with a bag of sand therefore all that rain water has caused subsidence (15cm) so far… Read Full Review

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Was this review helpful? 11 2
★☆☆☆☆

“About three years ago we had a conservatory fitted by...”

Written on: 17/10/2017 by NotaSmithsfan (3 reviews written)

About three years ago we had a conservatory fitted by Smiths. The installation process was fraught with all the problems seen on these reviews. However, I am STILL receiving regular phone calls from their sales team asking if I am interested in following up my enquiry and do I want a conservatory. Ironically, I probably receive more attention from this team than I ever did from anyone in the installation team during construction. Latest call today from someone who sounded like a ten year old… Read Full Review

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Was this review helpful? 9 2
★★★★★

“Very nice fitters and windows are great”

Written on: 22/07/2017 by JoeMullion2017 (1 review written)

Recently had 2 windows and a door installed by Smiths and the fitters who carried out the work were a credit to the company, the whole process has been very easy and I am really happy with the work that has been done, my new windows and door look very nice. Would happily recommend this company… Read Full Review

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Was this review helpful? 5 6
★☆☆☆☆

“DO NOT USE THEM!!!”

Written on: 15/07/2017 by Larkin342 (1 review written)

DO NOT USE THIS COMPANY!!! I read some of the reviews for the company prior to contracting them to put a conservatory up and they were mixed and after meeting the sales person I felt more at ease. He confirmed we could start beginning of Jan and it would take 3 weeks all in. it took over 3 months to have it completed due to the fact that all the people working on the project were all sub-contractors and no one took overall ownership for the status of the work therefore every time we had someone… Read Full Review

Magor47's Comment

Written on: 02/01/2018

I am currently facing the same silly challenges from them. Our conservatory was promised a November 2017 finish and here we are in 2018.
This incompetent secretary always keep telling me I am shouting at her. I have already complaint to Trading standards and I'm also getting the Echo involved. Very shamefull.

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★☆☆☆☆

“AWFUL DO NOT USE THIS COMPANY”

Written on: 13/07/2017 by 71McQueen (1 review written)

DO NOT USE THIS COMPANY!!! I read some of the reviews for the company prior to contracting them to put a conservatory up and they were mixed and after meeting the sales person I felt more at ease. He confirmed we could start beginning of Jan and it would take 3 weeks all in. it took over 3 months to have it completed due to the fact that all the people working on the project were all sub-contractors and no one took overall ownership for the status of the work therefore every time we had someone… Read Full Review

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Was this review helpful? 6 2
★☆☆☆☆

“I ignored reviews and am paying for it!”

Written on: 07/07/2017

I'll keep it plain facts - Conservatory Installation: - 6 week job is still nowhere near finished 6 months on - Dont believe you pay nothing until job done. If you do Barclays finance they get the money and there is nothing you can do and no reason for them to finish the job - Try getting through on the phone - no point. - You phone, email, tell them, write lists of jobs outstanding and each time have to repeat and never gets finished - the owners live in Spain/abroad - no one cares about… Read Full Review

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Was this review helpful? 7 2
★☆☆☆☆

“awful! Missed 3 pre booked appts to fix broken 6month door”

Written on: 20/06/2017 by Owen135 (1 review written)

Installation all fine Door lock was not right when fitted- cutters told me that's what it should be like 6 months later door is unlockable and hard to open and close. Booked appointed time taken off work- no show not even a call Re booked - again more time off work - no show again with no call to explain Then booked in for a Saturday appt due to inconvenience - sat in all day 9-6 as this was the time scale given. Again no show again with no contact. Called on the Monday to ask what's… Read Full Review

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Was this review helpful? 5 2
★★★★★

“Good job”

Written on: 24/04/2017 by Motchellclarkson (1 review written)

Professional from start to finish, from the first spade in the ground to completion was less then 4 weeks. Thank you smiths… Read Full Review

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Was this review helpful? 3 2
★☆☆☆☆

“Get involved with company andyou will regret it!”

Written on: 24/04/2017 by Jaslynu375 (1 review written)

This company is not fit for purpose. Their so called after sales customer service is non-existent.The staff in the installations department are rude and confrontational. They do not reply to e-mails nor respond to phone calls.We have an ongoing issue with this company that has lasted 5 months and we cannot get them back to sort out problems with our installation. They take exception to negative reviews to the extent of intimating that you are not a genuine customer.We always,where possible… Read Full Review

Alemap60's Comment

Written on: 24/04/2017

I agree. Smiths Glass fitted my Conservatory in 2013 and in January this year (2017) I there was water dripping inside from the gutter outside. I emailed them immediately but they said they couldn't come till 30th January! They came numerous times after the initial visit but couldn't fix it until 14th March when they replaced the corner adapter in the gutter. I still don't know if it has worked as it hasn't rained since then. The water had been dripping down my Hillary's conservatory blind for three months and there is now black mould running down it. It will cost me £266.50 to replace it and if I claim on my house insurance I will have to pay £100 excess plus increased premiums. I have sent emails to Smiths asking for reimbursement and they have just ignored me. I had all the windows, soffits and gutters replaced by them in 2013 and they all seem Ok but when it comes to contacting their Service Department you are either kept waiting listening to a recorded message or there is no answer. Not impressed by after sales service either.

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★★★★★

“Thanks smiths ”

Written on: 20/04/2017 by Clivedawson212 (1 review written)

We found smiths to be a great local company to do business with. So pleased we took our neighbours recommendation to have you build our conservatory. … Read Full Review

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Was this review helpful? 3 4
★☆☆☆☆

“Harassment calls”

Written on: 12/04/2017 by KellieL (1 review written)

I rang Smiths about 3 years ago with the intention of asking for a quote on double glazing. After giving them my details I actually found them to be quite pushy and didn't particularly like their attitude so told them to leave it. A couple of days later, some slicked back, sovereign ringed man knocked at my door telling me he was 'just passing' and since he's in the area would I like a quote anyway? No thanks. Over the past 3 years, despite every single time asking them to remove me from their… Read Full Review

Notasmithsfan's Response to KellieL's Review

Written on: 17/10/2017

Agreed, I had a conservatory fitted by them three years ago (that was a poor experince in itself and subject to a negative review)
All this time later, I am STILL receiving calls from their sales team asking me if I was still interested in havong a conservatory fitted.

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★★★★★

“Great job”

Written on: 03/03/2017 by Pepper.pepper (1 review written)

We have just had our conservatory fitted and we are over the moon with it! We choose smiths after weeks of being messed around by other companies over price & design. we were not left disappointed, everything was completed without fault & on time. One very happy customer… Read Full Review

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★☆☆☆☆

“complete waste of time, rude, poor customer service”

Written on: 01/03/2017 by an_honest_reviewer (1 review written)

I'd have scored them zero stars if I could. This company are a waste of time in my opinion and very poor customer service. They cold called me – I agreed for them to come round to provide me with a quote for Windows and doors but made clear I didn't want the hard sell and my wife wouldn't be available, fine no problem, the advisor said. Then the day before the appointment they called again, different chap this time and insisted my wife was available for the appointment – as she needed to… Read Full Review

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Was this review helpful? 5 2
★★★★★

“Great job”

Written on: 17/02/2017 by Carlaokeefe (1 review written)

Smiths did a great job on my conservatory, after getting several quotes they came out the cheapest. We were delighted with the finished product and recommended our neighbours… Read Full Review

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