I was sent two blueberry bushes as a gift. One was healthy the other not. Nonetheless, I planted it in accordance with the instructions but 6 weeks later it is clearly dead. Trying to get a replacement is like the famous Dead Parrot sketch from Monty Python. No amount of pictures of brown stalks and dead leaves or buds will make them accept it is dead. All I want is a replacement plant but instead I get veiled accusations of not doing things properly even though the other bush is flourishing. Definitely will not use this company again.

I ordered a gift for my mother more than a month in advance. It hasn't arrived and I've not had any response back from the team when I reached out online earlier this week. Its missed her birthday and I'm very disappointed.

My husband and I received a Golden Anniversary rose from our family by this company and while the packaging was most impressive , the rose itself was a pathetic, flimsy specimen and had two thin flower buds one of which was broken. I complained to the company and was asked to submit photographs which I did. The reply was and I quote “I’ve spoken to our gardener and he has said the following, “ the rose looks fine,we try to cut off all flower buds before postage as this can happen however these little buds missed the trim”: the roses are mostly cut back now after their first flowering , this plant is best trimmed back and planted and given a good drink“ unquote This seems a very strange way to prepare and present a special anniversary gift I am an experienced gardener , hold an horticultural qualification and I would not recommend anyone using this company to anyone

I wrote an e mail to glut customer services regarding the aftercare for my grapevine including a picture. I received a very supportive response the next day . I would definitely recommend to family and friends

I ordered a Jasmine plant off of NOTHS from The Gluttonous Gardener. I will say delivery was quick but upon opening the packaging the item was AWFUL. I had bought this as a gift during quarantine for my parents anniversary. When she opened the box she thought it was a JOKE GIFT. It was literally a STICK IN A DIRTY, MOSS COVERED POT. It didn't look like the soil had ever seen water in it's life either. I emailed customer services asking about returns and saying how disappointed I was in the item after receiving it and they told me that the supermarkets sell them FAKE when I said they were twice the size of this and LESS THAN HALF THE PRICE. The images are NOT what you will receive and I even expected a little worse than the pictures because adverts always look better than what you get, but this was RIDICULOUS. The item I got personalised I understand I cannot get my money back for but the box is so very flimsy I could poke it and break part of it off. The customer services just said they want me to pay them £7 to return it to them too after receiving something SO awful.

I wish I had read the reviews before purchasing. We received a lemon tree and upon opening it, the pot was smashed, soil everywhere, lemons all broken off. It was packaged very poorly with nothing but paper straw to protect a heavy plant and pot. We contacted the company who disputed that the plant itself was damaged. Instead, they offered a new pot. What was intended as a luxury present is now a total mess. Very very disappointing.

Ordered two lemon trees from them as thank you presents for both sets of parents at our wedding. Though the boxes looked beautiful, when they were opened BOTH pots were smashed and the lemon trees looked sad. Unfortunately they were opened in front of our wedding party (50 people) so not a good experience. My mum rang the company in tears the following day and was offered a new pot or a £6 refund (the price of the pot), I too complained and was offered the same with minimal apology. Don't order from here - much better options available and better customer service elsewhere. Overall a terrible experience and wouldn't use them again.

Ordered a passion flower arrived in a lovely crate but the plant was very small and didn't survive 6 months in a garden where everything else flourished. Top prices very poor quality avoid.

Ordered the Extra Fig Crate as a birthday gift. Very disappointed and embarrassed to see the pathetic specimens they sent. Clearly the packers were so ashamed of the fig 'trees' that they put two in the crate instead of one. As I pointed out to them, the picture (which is all you have to go on when buying online) was completely misleading. All I wanted was an apology but what I got was the usual 'sorry it didn't meet your expectations', the clear implication being that my expectations were the problem not their product. Then they wanted photographic evidence that two were sent, as this was unusual. They had the order number so could, indeed should, have spoken to their packers. Can you imagine going back to the person to whom you had just given a present to ask for photographs to support a complaint you had made to the supplier? Both the quality of the gift and the company's response were dreadful. As you cannot trust that their website gives a good indication of what you are buying and you cannot inspect before buying, I would recommend not using the Gluttonous Gardener for presents.

My son ordered a rose in a presentation pack to give to his mother on his wedding day. The order included a presentation plaque with the date of the wedding on it. The rose was unpacked by myself the day after the wedding and found to be in a poor condition with browning leaves. Despite my best efforts, it subsequently died. Given the nature of the packing and the date of the wedding, it is obvious that the rose would not be unpacked for at least 24 hours after the wedding. It is Glutinous Gardeners responsibility to ensure the rose would survive until this date. That should be the whole ethos of their business. After many emails, including a photo of the dead rose, the best Glutinous Gardener were prepared to offer me was a replacement rose. However, I was expected to pay £8 delivery costs. Obviously, I could go to a reputable local garden centre a buy a rose of known quality for less than this. Also, the most one would expect to deliver a rose from a reputable on-line nursery would be less than £5. I told Glutinous Gardener that the rose should be replaced without cost to myself and I would take this matter further. They were adamant they were not prepared to protect their reputation by resolving this matter to my satisfaction. I note from other reviews that I am not the first person to experience this problem. I also note that on the Gluttonous Gardener web site, there are many reviews from the media. Most of these newspapers and magazines have consumer investigation departments. I intend to write to each in turn asking for their advice.

I purchased this expecting a large grown plant. Whilst very well packaged the plant it self was tiny and only worth a small fraction of the large price. Don't use, when I complained their response was it will grow! I should hope so, doesn't excuse the ridiculous price! Go to a garden centre!

Ordered early delivery to france for parents anniversary , DPD couldn,t find house from address that has been there for excess 20 years arrived 4 days late and rose withered and very poor looking. Gluttonous Gardener replied address given was incorrect although for manybyears items have arrived from around the world with no issue. DPD were the fault however the supplier has basically stated terms and conditions cover them for deliveries abroad end of story . They were chosen due to saying international deliveries on their site so trusted them. Do not use this company for any deliveries abroad is our advice .buy yourself and send via royal mail who do manage to deliver on time . Simple.

We bought the 'parents of the bride/groom' roses as thank you gifts for our parents. The Gluttonous Gardener communicated with us throughout the transaction, and offered advice on the best time to deliver and store the roses. The roses arrived as promised and were beautifully packaged. Both families were absolutely delighted with their rose bush, and it was an absolutely perfect thank you for all of the hard work and support our parents provided throughout the wedding process. The roses were gorgeous, and bloomed within a month of receiving. We couldn't be happier with the gifts-thank you

I recently had my wedding in Sheffield, UK and my lovely friends gave me your giftpack of 'My Something Blue' Blue Nigella Love in the Mist seeds. I've just returned to Australia and despite all your packaging & details of the flower seeds, they were confiscated by Australian customs because you neglected to also include the latin name for the flowers, which is the only way they would allow it through their strict quarantine laws. I've extremely disppointed that I now won't be able to plant a wonderful wedding gift and wanted you and your customers be advised.

Like recent reviewers very disappointed.i prepaid for international delivery to Germany as a Christmas gift for my sister in law.Which I ordered in November and specified the date to be delivered 22nd December it eventually arrived on the 30th! A damaged box and a dead plant. I have purchased several times in the past from the glut and had always been happy with the gifts and service. Not this time they don't even answer my communication with them!very poor customer service and quality of gifts A very upset customer especially as it was a Christmas gift.I will not be returning & think I'm quite within my rights to again request a full refund. I would have liked to know that paying for specified delivery date internationally was not guaranteed or that it would arrive safely,& that the contents would not be damaged.

First time order, but was VERY disappointed. The fig tree was a gift, but once opened, it honestly looked like a twig in a pot. The packaging, chocolate and jam were lovely, but the images on the webpage are misleading. What arrived wss embarrassing to give as a gift. What you will actually be getting needs to be made clearer.

Our son bought us an anniversary rose from these people. It arrived in an impressive crate, but the plant itself is tiny and looks unlikely to survive the winter. A normal garden centre wouldn't even have it on display let alone price it at nearly £50. As others have commented, this is a complete rip-off. The firm can only get away with it because the purchaser cannot see the goods, and since they are sent as a gift, may never find out how poor they actually are. I intend to pursue the matter with trading standards, but meanwhile our advice is steer well clear.

The plants arrived on Friday beautiful packaging and I was delighted to receive such a wonderful gift. Sadly the plants were the worst I have seen. On checking the website I could not believe how much money had been spent on these plants and sent a photograph together with na email to the Gluttonous Gardner I have not received a reply yet but have advised my friend to ask for a complete refund from the company, and if it is not forthcoming contact her credit card company