Bathroom Trade- www.bathroomtrade.co.uk

This company take you money and don't delever your goods . We are now seeking legal help to try and get our money back !! Totally messed us around saying that the item was out of stock and now we have a email saying the company is in administration

Ordered a product from Bathroom trade and paid for 48 hour delivery. 1 week later no product, I received an email to say the product was out of stock and wouldn't arrive for another 2 weeks. I advised I wished to cancel however 3 weeks later no money has been returned. The phone line on their website doesn't work - automated response saying phone line will be available by early next month (4 weeks away). No response to a further 6 emails to the address provided. I doubt I'll ever get my money back so my advise is stay well clear and rather than get attracted to this company for good prices just use a recognised company or you'll end up getting screwed.

Dont buy from this company they will take your money but you wont get the goods

Do not buy from this company. Under at least 3 different guises they have gone bust.

Bathroom Trade is a company set up by The London Water Closet Company, Having not had any contact from the company since placing my order I did some research and found that the company is under investigation and uner the liquidators. See below:

Today I contacted the Appointment of Liquidators

Company Number: 03043529

Name of Company: THE LONDON WATER CLOSET COMPANY LIMITED

Nature of Business: Bathroom product sales

Type of Liquidation: Creditors

Registered office: 5-6 The Courtyard, East Park, Crawley, West Sussex RH10 6AG

Principal trading address: Unit 5, New England Estate, Pindar Road, Hoddesdon, Herts, EN11 0BZ

Office Holder Numbers: 008325 and 10832.

For further details contact: The Joint Liquidators, Email: [email protected], Tel: 01293 447799.

Date of Appointment: 04 September 2014

By whom Appointed: Members and Creditors

I ordered a shower tray and enclosure from Bathroom trade .co.uk on 28th September . I have emailed them several times asking when I can expect my delivery , they haven't responded to any of my emails. I have tried ringing several times and it goes straight to an answer machine have left messages and no response. You just cannot get in touch with them . Taken my money and no goods

ordered a shower on 10th july, 14th july money was taken from my account, i received an email saying 7 week wait , i cancelled order with them on the 14th july and asked why they had taken payment when no goods had left their store, i am now 4 weeks on and having to ring again for my money back, i would definately never order from this site again.The one star is for the polite girl who answered my phone call.

Similar issues to Rew's review....

1. Ordered goods and had to chase them to find out when we could expect delivery - paid in full at time of placing order but took two weeks for goods to arrive.

2. When the goods were delivered my disabled wife was unable to check the goods due to their size and weight.

3. Spotted fault with shower tray and reported it.

4. Asked to submit photos, then told no exchange as 3 days over 7 day limit - even though I had to chase them for a reply despite being told they would respond in 2 to 3 days. Obviously deadlines only apply to the customer and not the company.

5. Company says goods are damaged not faulty but they haven't even been inspected.

As my old nan used to say "buy cheap - buy twice", I should have listened to her!!

Purchased shower tray etc.

No communication, I had to ring them first after waiting three weeks.

It took four weeks from purchase before delivery, having had my money for that length of time.

The item was delivered faulty.

Asked for photos of faults.

Sent five pictures of faulty items, three days later they get back to me asking about one of the pictures.

This was addressed and said they would deal with it. Still waiting!

The reviews on the web site omit bad reviews.

No good offering deals if customer service does not match.

Having purchased a bathroom suite on delivery we found hair line crack in the pedestal,got on the phone to one of the reps,within 2days had replacement back after sending them a photo with the crack in pedestal.I would recommend this company to anyone really fast service from well and truly pleased.

I bought a shower enclosure from Bathroom Trade after searching umpteen different suppliers. I chose them as they had good reviews and their price was really competitive. I was not disappointed. Excellent quality and their delivery service was very prompt. I would definitely use again and recommend them.