Lockwood Hume Reviews - www.lockwoodhume.co.uk

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2.8 / 5
50% of users recommend this
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  • Quality of service

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“Truly terrible customer service”

Written on: 22/04/2020 by pjCarson223 (1 review written)

After 1 month, I'm still waiting for my order. I can understand delays happen, but they've been consistently opaque with information, given me the run-around and ignored my emails. They didn't tell me the order was out of stock until I asked for an update 2 weeks after ordering it. The replacement was "lost by the courier", but they didn't admit this until 2 weeks (and 4 emails asking for an update). On the plus side, when I asked for a refund, they were very quick to dispatch a replacement… Read Full Review

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