Lockwood Hume Reviews - www.lockwoodhume.co.uk

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★★★☆☆
2.8 / 5
40% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Happy with purchase”

Written on: 08/06/2020 by Liamjones280 (1 review written)

I bought the Goliath executive chair from this company. Chair got delivered within 5 days. Quality of product is amazing. Really comfortable! Easy self assembly with good instructions. Great work Lockwood :) one happy customer!… Read Full Review

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★★☆☆☆

“Truly terrible customer service”

Written on: 22/04/2020 by pjCarson223 (1 review written)

After 1 month, I'm still waiting for my order. I can understand delays happen, but they've been consistently opaque with information, given me the run-around and ignored my emails. They didn't tell me the order was out of stock until I asked for an update 2 weeks after ordering it. The replacement was "lost by the courier", but they didn't admit this until 2 weeks (and 4 emails asking for an update). On the plus side, when I asked for a refund, they were very quick to dispatch a replacement… Read Full Review

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★☆☆☆☆

“Very poor experience.......”

Written on: 16/06/2017 by peVaughan211 (1 review written)

Very poor service. Item ordered was not available, although there was no indication of this on website, and was told I would have to wait 2 weeks. Alternative was offered and ordered and was advised delivery would be on 14/6 by 5pm. Waited in all day for delivery which never arrived. No response to email sent late on 14/6 and had to chase again 15/6 before receiving reply, when blame was put on courier having 'lost' the chair! Chair eventually arrived 16/6. I will not be using this company… Read Full Review

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★☆☆☆☆

“could not care less”

Written on: 30/08/2014 by Benton86 (1 review written)

A company who do not care about after sales service, never get back to you and never keep promises either, would never buy from them ever again nor tell anyone to do so either… Read Full Review

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★★★★★

“I rarely leave reviews due to lack of time. When I do...”

Written on: 09/09/2010 by taffie999 (6 reviews written)

I rarely leave reviews due to lack of time. When I do it's usually for poor servic (see Home Office World 20 August). After being let down by Home Office World, I subsequently ordered an office chair from Lockwood Hulme. What a different approach to business! It was refreshing to experience such clear communication. I spoke to someone who was clearly immersed in the business, not just a disinterested call centre operative.I was called back when promised, as a delivery date was confirmed for the… Read Full Review

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