Mobile Phone Insurance Direct Reviews - www.mobilephoneinsurancedirect.com

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★★☆☆☆
1.6 / 5
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  • Customer service

  • Value For Money

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Mobile Phone Insurance Direct - www.mobilephoneinsurancedirect.com

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Latest Reviews

★☆☆☆☆

“Worried it’s not a real company ”

Written on: 03/06/2020 by kellyanne72 (1 review written)

I filled out all personal details and I had to send a photo of my phone to prove it’s not damaged. First they rejected the policy as they said my phone had a cover on it, it didn’t! Then they rejected the policy as they said there was damage to my phone, there isnt!!! I feel like they have my details but are providing excuses on why not to cover me!!… Read Full Review

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★☆☆☆☆

“Waste of money and time.Terrible service,who let them...”

Written on: 28/11/2019 by vpStevenson490 (1 review written)

Waste of money and time.Terrible service,who let them run this service?Do not go for this… Read Full Review

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★☆☆☆☆

“Waste of money and time”

Written on: 18/08/2017

I am so frustrated at this point that all I can say is in my opinion this company is a waste of time and money. I have found it impossible to receive the service I paid for… Read Full Review

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★☆☆☆☆

“NEVER TRUST THEM”

Written on: 05/08/2017

They will do everything in their power they not fix or replace your phone so they don't lose out. And when they do send your phone back they blacklist it which they should not do according to 3 meaning you have to ring up and wait another day to get that sorted out. They can't respond to emails let alone your actual claim form in less than 7 working days. The only way you get a response is by phoning up and wasting your credit. When you phone you are placed on hold for a minimum of 5-10minutes… Read Full Review

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★☆☆☆☆

“Repaired phone sent back broken”

Written on: 02/10/2016 by Belchamj (1 review written)

Sent my phone of to be repaired with the company pier use had a broken screen it took a full month for them to "repair" it but what they actually did was send me a new phone thats broken great phone cannot be updated lags its almost unusable.best still the company they use can be reached email address doesnt exist there feed back site doesnt exist overally terrible service not happy at all… Read Full Review

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★☆☆☆☆

“No Customer Service Provided Whatsoever”

Written on: 24/09/2016 by Maxb226 (1 review written)

I have been with Pier Insurance for years and have always found them to be extremely slow at responding and in general quite tough to deal with when I need anything changed or updated on my policy. I recently bought a new device and wanted to update my policy to cover the new device and remove the old one. I Sent four emails providing information such as proof of purchase, imei etc.. no response for two days. Which is quite stressful when you'e just spent €800 on a phone and don't like having… Read Full Review

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★☆☆☆☆

“do not use this company!!”

Written on: 28/08/2016 by Reece1258 (1 review written)

Terrible company. I contacted pier after I lost my phone originally, which took them two weeks to reply as they said they did not receive my multiple emails. It then took them another 2 weeks to send me out a phone as they "did not have a phone in stock" which is baffling for an insurance company. There was not even an apology after leaving me phoneless for a month. After all that they sent me out a phone (the wrong colour iPhone also) which stopped receiving phone signal after one week....so I… Read Full Review

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★☆☆☆☆

“Reluctant to even rate them 1 star!!!”

Written on: 02/03/2016 by KristinaDunlap (1 review written)

NEVER BUY PIER INSURANCE! I accidentally smashed my phone screen three weeks ago, the phone was still fully functional but because i had insurance I decided to go ahead and make a claim. I left it at work reception on a Tuesday and was told it would be picked up that morning, it wasnt picked up til Thursday afternoon. After 5 days and several angry phonecalls, I was told the part was "out of stock". An iPhone 6 phone screen OUT OF STOCK??? Surely its the most basic thing that should be in… Read Full Review

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★☆☆☆☆

“Never buy pier insurance! ”

Written on: 07/10/2015 by DangeloPalmer107 (1 review written)

Rude staff, incompetent service and overall unaccomdating and unhelpful. After my claim was successful with pier insurance when my phone was stolen a couple of weeks ago, I was told I would have my new phone within 3-5 working days. Then I received an email stating my phone was 'out of stock' and will not be in stock for 7 working days, when finally they would deliver it to me within 1-2 days. So a full two weeks waiting on a phone that I need for work. Staff replies by email were rude and… Read Full Review

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Eimear169's Comment

Written on: 30/11/2015

I totally agree!! Going through the same thing myself with them. I'm nearly 2 weeks in and they still haven't collected my damaged handset. And when you ring and practically beg to have the process sped up because, in my case, I'm trying to rent out a room in my house and my number is up on daft but my phone isn't working. The couldn't care less!! I actually told them that I desperately needed the rental income to live...ill be cancelling my policy as soon as I have this claim closed.

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★☆☆☆☆

“Disgraceful, Incompetent and Cheap ”

Written on: 06/05/2015 by Hayes265 (1 review written)

Pier insurance is a disgraceful service, I have had a policy for nearly a year and have just cancelled it, They are shockingly slow, About 2 months ago my screen fell out of my hand and the screen fractured, sent it off and it took nearly three weeks to come back and they charged me 25 euro, i didn't complain because i wanted my phone back as soon as possible. but then about a week and a half after getting my phone back it was in my pocket with no force put against it and it broke straight… Read Full Review

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★☆☆☆☆

“Incompetent, Rude staff and serious question over...”

Written on: 07/08/2014 by Mups (1 review written)

I have recently processed a claim through pier insurance. I accidentally dropped my phone in water and as a result it has been deemed not to be repairable. This was approx 4 weeks ago. Initially the staff were friendly and assisted with process of making the claim. There was a degree of "stalling" but eventually my phone was sent off and it was agreed that my claim was successful. I paid the £50 excess and was told that I would have a handset delivered within 5 days. I am still waiting three… Read Full Review

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★☆☆☆☆

“Dishonest ”

Written on: 06/03/2014 by LouiseEmma (1 review written)

I sent a leptop wrapped in bubble wrap, brown paper and a box to pier insurance technicians after no power was going into the pc. Over a week later i called to find out what was happening to be asked why i hadnt informed them it had physical damage to it. they enclosed a photo of the a laptop in 2 pieces and the side all smashed!!! I called to say there had been no phyiscal damage when wrapping it. the reply was we cant fix it claim through courier. After speaking to the technician he said the… Read Full Review

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★☆☆☆☆

“Not worth it!”

Written on: 17/09/2013

I made a claim to Pier Insurance because my phone stopped working. It was accepted and after paying 50€ they confirmed that they were gonna send me a "refresh" handset. 3-5 working days they told me, NOT TRUE: I didn't receive after 5 days. I got in touch again, "by next Wednesday the latest", Well, I didn't receive the handset by next Wednesday. I asked them few times for the tracking number of the parcel, and they wouldn't give it to me. I got in touch again with them asking where the… Read Full Review

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★☆☆☆☆

“DISGUSTING”

Written on: 17/06/2013

Basically my sons Blackberry Torch stopped charging at Christmas, after trying to send back to Unlocked Mobiles for repair, who after 3 months told me I needed to contact Pier Insurance. Contacted Pier Insurance who were okay in the beginning and they quite quickly sent me information and asked me to send it off to their repairers, Pier then contacted me requesting £40.00 excess fee which I paid. Phone came back and I was informed that the charging unit was broken and they had replaced it… Read Full Review

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★☆☆☆☆

“Pier Insurance - Joke Company”

Written on: 15/06/2013

Well almost a month on and still no replacement handset despite being told constanlty by them every time i get in touch i will receive it in 2 days but it never happens, absolute clowns at this firm… Read Full Review

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★☆☆☆☆

“Pier Insurance - Joke Company”

Written on: 24/05/2013

I bought a phone with 3 and they signed me up to Pier Insurance. I still have their card where it says once you make a claim and it's accepted you will receive the replacement within 2 days. I lost my phone and had to make a claim. Well i made my claim on the Monday [with all the necessary documents] and didn't hear anything from them so got back onto them on Friday and was told i was sent an email on the Wednesday [which i was not] telling me i had to pay the excess to continue on. Anyway i… Read Full Review

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★☆☆☆☆

“Pier insurance”

Written on: 04/05/2013 by Marti0708 (1 review written)

I had the same problem with pier insurance with the 48 hour reporting time. Sure my faults were all small things that got worse over time. For example the battery dying I think was due to a software upgrade but it got progressively worse over time but they wouldn't fix it. What a waste of money paying into this crowd… Read Full Review

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★☆☆☆☆

“Failed to cancel my insurance”

Written on: 12/03/2013 by Ianitrix (2 reviews written)

I purchased a new phone and was given 3 months free insurance, i then phoned them to cancel after 4 weeks but the policy wasn't stopped, 14 months later i noticed the payments going from my bank and they tell me they cant cancel my insurance and i should have stopped the bank payment and they will not refund me my money… Read Full Review

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Tank66684's Response to Ianitrix's Review

Written on: 29/06/2013

Hi there,
I am having the same problem, did you get it sorted out and did you get any sort of a refund back from them....hope you don't mind me asking, thanks?!

Adam.

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★☆☆☆☆

“I have been barclays account holders for more than 3...”

Written on: 24/01/2013

I have been barclays account holders for more than 3 years. I have got mobile and gadget insurance on the account i hold through Life Style Group. On 29th Dec 2012 my phone and iPad was theft from my room. I claim the loss from life style group. On 2nd Jan i receive letter saying my claim was rejected mentioning i did not report to police within 24 hours. This was my mistake, I mention the time which cross 24 hours period thinking the time when i get incident reference number from police… Read Full Review

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★★★★★

“excellent service”

Written on: 10/11/2012

Sorry that some users have had a negative experience. When my iphone was water damaged i sent it in for assessment. They couldn't repair it so sent me a cheque without quibble. I spoke to them several times on the phone to check the progress and was always treated with courtesy and even warmth… Read Full Review

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