I order a commercial kettle from them. The wrong kettle arrived a few days later. I telephoned the help desk who said a that one would immediately be sent and the old one collected. Several days later nothing had happened so I phoned again. This time I was told the kettle I wanted was discontinued and that this inferior one was sent instead. The kettle is not discontinued and is still very much in production, and widely available. The staff are very friendly and helpful, but the overall customer experience unfortunately was poor. I represent a FTSE 100 Company with £2 billion turnover, so you would have though our very first order with them would have gone a bit smoother.

Office Kitten are a friendly and very well priced company. The only downside this company is that some deliverys have been received with broken packaging and at times wet boxes. There have also been times when ordered items have been out of stock for long periods of time, resulting in the order needing to be cancelled. However, Office Kitten do have a wide range of products at cheap prices and do always keep you informed, therefore I would defiantly recommend them.

Ordered for a next day delivery on Thursday, not turned up and no informaton - card charged though. Tuesday comes and still no delivery, I asked them today and they say said they were holding the order. Why did they charge my card then? In the end they released the order, great I thought, my order will be here tomorrow. Apart from it won't, some will be the rest will be available sometime next week. Rubbish.