Next Wedding Gift List Reviews

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Next Wedding Gift List
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Latest Reviews

“Rubbish customer service guy did not know what hes on...”

★☆☆☆☆

written by Bride2bewed1987 on 07/09/2017

After searching around for different gift list I stumbled upon Next and through yes! Wrong! Complete no. Add a good dew items to the list only to go back onto it after being sign out, technical error after technical error to see I had no items on my list. Half the items I wanted were not available. Called customer service did not help at all and did not have a clue! Absolute waste of time do not use instead try John Lewis, reasonably priced also! If you really want next ask guest to buy Next vouchers or try Prezola.

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“Lists faulty, wrong contact number, TEAM DOESN'T CARE...”

★☆☆☆☆

written by on 30/08/2016

Absolutely appaling experience trying to set up a gift list and deal with their "customer service". I'm a bride due in 2 weeks time and I STILL don't have a gift list in place because their site is dodgy and doesn't allow items to be added, only 6 in total! I spent the last 2 MONTHS calling their utter rubbish "customer care" line which is WRONG and I get transfered 4 TIMES to get to the right department, and then reach the point I'm told "someone will call me back" - but guess what, they NEVER call back!! AVOID NEXT LIKE THE PLAGUE unless you are in to have your wedding destroyed!

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“Terrible service!”

★☆☆☆☆

written by heMalone194 on 16/08/2016

I tried to order off a friend's son's wedding list but found when got to payment part it wanted to deliver goods to me and charge me £4 for the privilege!! The couple stay 50miles away so I certainly didn't want the items. There did not appear to be anywhere in process that gave option to hold goods until couple arranged delivery of goods all at once - which is normal practice on any gift list I have previously used. I went out of my way to visit a large Next store with big Home department to get help to solve problem- spoke to various members of staff in varying seniority and no- one appeared to know anything about Gift Lists!! I phoned Gift List helpline and they were equally useless and seemed not to understand concept of holding goods and delivering them together. I ended up getting items sent to my friend who will pass them on. A very unsatisfactory service. Perhaps some staff training !!!

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Toulouse01's Comment

Written on: 30/05/2017

Exactly my complaint!! Couldn't believe I had no option but to have it delivered to ME and pay for that privilege!!!! Absolutely NOT the way a Wedding Gift List should work. Won't make the same mistake again. Next have lost me as a customer.

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“Do not use”

★☆☆☆☆

written by pc687 on 14/10/2015

This service is terrible. - I couldn't add items to the list which resulted in always having to call their support team to get items added - Most of my friends/family couldn't purchase items off the list as payment wouldn't work - When someone did manage to purchase from the list, it didn't remove the purchased items. Which meant that I actually had the embarrassment of receiving the same items from several friends which they had to return. What's even better is that when we were having problems with the list, some Next employees didn't even know how to use the list and were unable to help, so we were left stuck.

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“DO NOT USE - AWFUL”

★☆☆☆☆

written by Millerwx285 on 15/09/2015

So many problems it's unreal. Made our list up with lots of items people started buying them but they didn't remove the items from the list. Kept getting text messages and phone calls from delivery drivers advising we would have items delivered but they weren't coming to us but to our guests. They also charge £30 if you aren't in to accept delivery's even though you don't know they're coming until the day. They also doubled their prices on items without updating our list but putting the items to sold out. Awful customer service and not what you need for your wedding. Go elsewhere

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“What gift list?”

★☆☆☆☆

written by Leticia176 on 11/08/2015

Just like a previous review, I wanted to buy a gift off the list, but I didn't want to pay for 4.99 delivery charge as well!! So I went to my store only a mile away to buy the item, but wanted them to take it off the list (obviously so no-one else got it)None of the staff new anything about "the wedding list service" although they were polite, they tried to help me but couldn't as they couldn't access the list (even though I gave them the relevant number and password) This service could be made very simple, but who wants to pay delivery charge when the store is so close? NEXT need to make this a seamless service so that it helps everyone who uses it. (Not just for those who want it delivered) And please train your staff so that when a customer provides them with a list number and a password they can edit the list!!! Its not very good PR !!

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“Not a Wedding Gift List”

★☆☆☆☆

written by FionaP13 on 17/06/2015

The list itself was easy to find and use. Purchased item, gave name to go with gift and a personal message. Then it went wrong: Item delivered to me! Why? I did not ask for the gift to come to me - indeed there was no such choice. Phoned and someone more senior was to phone me back. Didn't happen so phoned again and got cut off.Sent e-mails x 2. Phoned again and again cut off but they phoned right back this time. They tell me that this is how wedding lists work i.e. gift to guest to wrap and give. They did offer to refund the delivery charge and of course I could return item - but Bride & Groom already have message and gift ticked off! I did say they should give explanation about their gift service on the web site because I do think they are different to others.

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“apalling customer service from next”

★☆☆☆☆

written by richies1985 on 16/02/2014

we set up our wedding gift list with next as the products were nice and reasonably priced for our guests. we then found out that the guests had to have the gifts delivered to their address which was pointless as the idea was so that the guests did not need to carry gifts to the wedding and they were charged 5 pounds for delivery when we had brought next 900 pounds in business with taking our giftlist out with them. We tried to call next to see about other options as some of the gifts were larger in size and the customer service team have a poor understanding of the English language and we got no where with them. we are now 4 weeks before the wedding and have just seen that 90% of our giftlist is not in stock but they have plenty of the items on the shelves in store and we only found this out through our guests telling us when they went on to purchase an item online. We received no notification from next when we could have easily chosen a replacement for the out of stock gift. I would not recommend using next to anyone.

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“Appalling - Does Not Work”

★☆☆☆☆

written by LadyCatalyn on 02/10/2013

I wish I had read these reviews before we signed up with Next Gift List. I agree with all other reviewers. The Next service is awful. Initially we spent a long time adding items to our basket to transfer to the list but each time it kept crashing and logging us out and we had to repeat the process. We did this several times. The list is difficult to manage and the website is not user friendly. Two days before the wedding one of my guests told me all of the items on the list were out of stock and I had to rush through and make changes. No where in the list does it tell you when something goes out of stock and when you click on the item link you only get a photo of the product instead of being redirected to the page on the website where you may have been able to see it was out of stock. There was no gift wrapping service. There was no facility for me to enter an address where the guests should send the items which left them only with the option of sending to themselves, which was pointless as we were getting married abroad and it would have been easier to have the gifts delivered directly, or contacting me for an address. Next dont deliver to work addresses which would have been very troublesome for having a large number of items sporadically delivered to me. In the end only one guest was able to order from our Next list. Thankfully Id also signed up with Notonthehighstreet.com who have a fabulous gift list service. Ive complained to Next by email, they havent responded. Wont be shopping there again.

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“Don't bother”

★☆☆☆☆

written by on 27/08/2013

My fiancé and I spent a couple of evenings choosing items using the gift selector (which itself was easy to use). In the end we chose more items than guests knowing that there might be the odd item that would be out of stock and to give our guests an option. During the run up to the big day we would allow ourselves a peek at the list (just out of curiosity) and noticed that only a few of the items had been bought. We put this down to our friends wanting to leave it nearer the big day and thought nothing more of it. It wasn't until our wedding day when we received a pile of gift cards that the apologies started rolling in; "Sorry, I tried getting you something off your list but they were out of stock." It was the same story with the majority of our guests. Don't get me wrong, we were grateful for their gifts but what was the point in completing the wish list in the first place. A couple of days after our wedding we went and checked the list and lo and behold most of the items were still out of stock. Yet when we went into the local home store to purchase a couple of items we were greeted by shelves full of items that we had selected. There was no communication from Next at any point to inform us of what was happening with our list. I would not recommend their service at all, an absolute disgrace.

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“Disgraceful”

★☆☆☆☆

written by Jonikil on 09/08/2013

Built my gift list online. Guests had difficulty ordering 2 mirrors delivered broken! Many items out of stock Delivered in a very impersonal way Delivered a wrong item/ cheaper item that what was bought All in all a very poor service! Put unnecessary stress prior to the wedding

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“dont waist your time”

★☆☆☆☆

written by on 02/06/2013

My daughter choose next gift list for her wedding gifts. Many of her guests have not been able to order gifts,as the site is rubbish. My niece ordered 2items one came,the other was out of stock. When we rang to enquire when it would be back in stock they said its never comming back into stock. No one thought it manners to inform my niece of this. Lost of guest said the site froze when they tried to pay,and in the end they just give up. When l phoned customer service about the problem,she just said,yes there are a lot of problems on the site,but she never offered a solution. She connected my husband to an engineer who blamed the problem on cookies. My advice is,don't waist your time on next gift site,but you can decide for yourself after reading the reviews on this site. We are sorry we choose them.

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“Site does not work!”

★☆☆☆☆

written by on 10/05/2013

Ive just spent half an hour on the NEXT gift list site trying to buy a wedding gift for friends. After selecting my gifts I moved on to the payment section. They not only wanted to charge delivery but when I tried to select "Process payment" nothing happened. Ive had to abandon my order and will have to just give them cash instead. What a waste of time! Not impressed!!

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“Awful service”

★☆☆☆☆

written by AnneWoodScotland on 13/11/2012

I tried to buy my cousin a present from her Next wedding list and this woman called Christine at the Gyle, Edinburgh could not be bothered serving me, didn't seem to know what she was doing and kept telling me to go to another store or go home and look again. I asked for a manager and managed to get what I was looking for. Really disappointed. I am a very good customer of next and do not like being treated like this!

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“Terrible service! ”

★☆☆☆☆

written by Laurag93 on 01/07/2012

I used next gift list for my wedding and it was terrible from day 1. I was unable to add items to my list without calling them as the site was not working properly. Guests were complaining that they had to pay delivery. I was told I could have all the items delivered in one go but next don't even offer this service. Therefore gusts had to bring large items to the wedding and wrap themselves. Over half the items on my list were out of stock and no one bothered to call me! I called to complain and was told I had to send in writing so I did and they didn't even bother to get back to me! Worse still next courier service threw 4 presents over my back gate and left in the rain with no card through my door. An absolute disgrace! I called again after the wedding and asked for a call back. Yet again they can't even be bothered to call me. I also demanded a list so I knew who had bought what as sold in the gift list package. Surprise surprise nothing came. Don't bother using them I wish I hadn't!

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“This site is rubbish, I asked them to change the...”

★☆☆☆☆

written by on 30/10/2010

This site is rubbish, I asked them to change the password for lists 2 weeks ago they said they would after 4 phone calls they said they could change it but it would not save changes. Also when you go to view the gift you just get a blank box up. They were also told about this 2 weeks ago they said they would tell their technical dept. so far nothing.

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“Avoid Next Gift list.. the site doesnt work, guests...”

★☆☆☆☆

written by septbride on 12/09/2010

Avoid Next Gift list.. the site doesnt work, guests are having to call me because orderes wont go through, the option to see the gifts doesnt work, this has supposed to be fixed, still waiting on it after 3 weeks and no call backs. Just had to call again tonight, staff unhelpful and not intrested in my problems, can the customers not just take a note of the item number and order it through the directory was the advice.. whats the use of that !!! They are the only gift service that charges every guest delivery, dont wraap and dont offer to send to our address ... AVOID NEXT GIFT SERVICE !!!!!!!!

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“We were totally disappointed with Next Wedding Gift...”

★☆☆☆☆

written by on 27/08/2010

We were totally disappointed with Next Wedding Gift List. Not only were multiple lists created, most of the Next Stores in the South East didnt know how to deal with a list, Guests had to pay for delivery, there was no gift wrapping facility, half of our items were discontinued without being informed, guests were ordering and paying for gifts and we never recieved them, items were bought and not taken off the list and when we addressed all these issues with Next we were met with rudeness, argonance and a ton of messages that were never returned. Avoid Next at all cost.

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