I went to UK wholeSale direct , as the prices was very good @ 19.99 per month so I gave my card details to pay for the whole year, set up a direct debit for another bill that wasn’t included in the original payment of £1.99 a month, then about June time this year they said I owe them £260 , Absolutely ridiculous, and when you talk to them they are very aggressive, then you agree on a price of £25 a month on a card , now they send a bill for £35 because I don’t use direct debit , after all the trouble I had with them , i’ve close my account today , and won’t be using them again in the future or recommending them to anyone.

UK Wholesale have been providing our phone lines for some years now and we have never been disappointed. The customer service has been of the highest standard and just seems to get better year on year. When we have a need in our telephone requirements nothing is too much trouble and the service is personal and tailor made to meet our business needs. We feel that UK Wholesale is a company we can totally trust to deliver the best product and service at an excellent price and that our business interests are very much theirs. Well done and thank you to UK Wholesale.

I was very pleased with the service provided by Vikkie and her team. Everything went very smoothly including the engineer turning up on time. A very nice experience considering the stories you here from some people who change broadband suppliers. MANY THANKS

No complaints at all about the products and services I get from UK Wholesale. Been with them for about 12 years now and although other companies regularly try to get my business UK Wholesale is always cheaper. Plus they do NOT raise their prices to me. Openreach provides the physical line and when I have had line problems one call to UK Wholesale and they get straight onto it and get it sorted out. Never had any problems with broadband provision with them.

Having used UK Wholesale Direct for many years I had a need for a new broadband at another premises and once again the help and service was first class and we were up and running the day before we needed it for a major job - cannot sing the praises of my contact enough thank you.

The best service you could hope for all questions are answered all enquiries are dealt with in a professional manner THE BEST 5*

Staffed by real people, based in the UK, who know what they are talking about and are extremely nice. Fabulous value for money. Very efficient. Always someone real on the end of the phone. Never had a problem with them.

Service to join was excellent nothing was a problem. The lady who dealt with me sorted everything out was not a problem also kept me updated. Thank you again. Would recommend to friends etc, also did price promise and beat xtl prices.

I am very pleased that have chosen UKW to change my telephone and broadband services to. The service I have received has been prompt, polite, helpful and a huge improvement from the service of my previous provider. It is so pleasant to call UKW and be able to talk to someone within a few minutes rather than hang on for a long period of time. Also I have been able to talk to the same person, by request, each time I have called which makes the process so much easier. I do not usually respond to requests for reviews but because of the excellent service I have received I feel it is justified. I have recommended UKW to many friends and I know that some of them are changing to them. I am not related or associated with any person, that I know of, employed by UKW; this is a genuine review.

Great service, can do attitude. Breath of fresh air compared to faceless moronic corporations

We are a company with various sites across the country and have slowly (over the last 2/3 years) been moving all our telephone and broadband lines to UK Wholesale as the current ones came to an end. Our savings in 1 year alone was over £5000 by switching to Uk Wholesale. I have one person that I deal with (Vikkie) who is excellent. I have a direct telephone number to her and if we do ever have any problems, within 1 call Vikkie checks the lines and sorts out the problem. If it is something she can't do she arranges for BT repairs within 48 hours. We have been with numerous other companies over the years who have not given half the service Uk Wholesale have but charged double/triple the amount! We are so pleased with them that we are now moving all our electricity contracts to them also as not only are their prices excellent but their customer service is second to none. I would highly recommend this company and in particular Vikkie.

After our contracts expired, I was told that I can write them a letter to cancel their services and give them a 30 day notice. After doing this, I was sent a disconnection fee but they told me that I would not be charged a fee because I was out of contract. The company is awful. through out the years they would cut my services off with no notice if I was late with paying. They offer you brilliant prices but after a couple of months these brilliant prices disappear. Their customer service is awful. I phoned them up to complain and they put the phone down on me . You can not speak to management if you have a complaint.

We are a property management company and we interested in changing 1 of the phone lines, which operates the electric gates at an apartment block, eventually, got it through to the staff member exactly what i needed and were they able to provide it. I opted for the pre-pay 1 year line rental in advance and the invoice arrived in the post a couple day later and their terms stated i had 14 days to pay to it. Next day they rang me looking immediate payment and i stated the invoice terms state di had 14 days to pay. However, my the apartment block is a dormant company they then wanted my home address and details to secure the line, ( which was being in advance) when i refused they started getting 'tetchy' with me. Never have i ever had to supply my personal details to secure a phone line for any of my developments, even with BT!!! Eventually i agreed my own company, could act as guarantor for them, but still that was not good enough for them, as the address were the same... however, i agreed i would pay the fee the next day when i got back to the office, but didn't get it paid until the next working day after that. I decided to email the company and query why they were being so aggressive in requiring my home details etc, only for them to turn round and say ok,. we are not going to proceed with the contract, have your money back. They also then stated they didnt think i would have the authority to take out the contract, which i confirmed i had. The whole attitude of this company is so terrible, i am glad i discovered the real side of them before committing to further business with them. My advice, DO NOT GIVE THEM YOUR BUSINESS,

UKwholesale adviser's were helpful we were never able to get the fault sorted which lasted for nearly five years. Telephone line use to crackle and was iterating for me and customers. Also the broadband was intermittent which resulted in loss of time in trying to process orders over the Internet. We complained on numerous occasions and even had a BT engineer visit our premises who "confirmed that we had no detectable fault at our end of the line". So in short we paid for a service that they did not fully provide for nearly five years. When we decided to try a new provider they invoiced us for £199 for not giving them 30 day notice even though we only signed a three year contract which had expired by nearly two years. Then they informed me that they were withdrawing thier services to our store two days early because we had not paid them the £199 which would leave our business with out a Telephone or Internet. I'm normally not the complaining type but I felt so mistreated and disappointed by the whole experience that I thought it only right to warn any possible future customers what they could be letting themselves in for. Minus Five Star would be closer to my rating.