Milton Keynes city centre Nuffield. Customer service, front of house is atrocious. Never experienced such cattiness. Anyone that covers at the front are bullies and they laugh with them. Very gang handed and prejudice. Getting past those doors at reception has turned into a dictatorship style reception. I wouldn't recommend joining here. The staff have been trained to torture and bully members. Senior staff are fully responsible for this and enable this behaviour. Mk community warned me about them.

I have been a member of Nuffield Gym St Albans for over 10 years . It is now a shadow of itself and needs a complete re boot. Here is the snag list: Dirty The whole place especially the weights and fitness machines are filthy dirty. I have never seen them being cleaned. They provide bacterial wipes but more recently they have stopped replacing them. The toilets and men’s sauna are disgusting too. The fitness machines Often broken, old and many have disappeared leading to queues at peak times Staff Ignore you at reception and do not check people are working out safely . They also bully you off machines when they have a session with a paid client. PT trainers are only driven to talk to you if you are likely to pay them. Staff take and giggle amongst themselves and ignore people in the gym. Opening hours and amenities Opening times have been cut in the evenings on the weekend. There are no free towels to use now The cafe is hardly open Cafe furniture is dated old and totally uninviting No newspapers Staff seem to keep the cafe floor clean but why when the changing rooms are totally disgusting Leaking roof When it rains hard the roof leak and water pours through the lighting outside the squash courts Aggressive kids More recently aggressive boys have come into the gym. They sit on machines and text, swear and shout in the changing rooms and sauna creating an intimidating place where members should be relaxing Air conditioning This is non existent making it very uncomfortable to train there Fees These have gone up a lot and with the list above, Nuffield are not value for money or competitive It would be great if Nuffield sold the club to someone who cared to invest in the club properly

The facilities are alright not worth £120 plus per month fee: Worn carpets,ladies sauna is often not at temperature and lacks an insauna temperature guage.In my experience complaints are not addressed, forcing one to seek redress from head office. Overall the front of house management lacks attentiveness and responsiveness.The GM appears to only take into consideration the views of his staff. Don't expect him to respond to complaints with any sense of urgency,if at all. The leatherhead team in comparison are a cut above in terms of service. Disappointing experience for a "tier one gym/flagship."

Avoid using their mental health services as their therapists are inadequate and of low quality. This company can negatively impact your mental health. Their mental health liaisons lack empathy, and they show no concern for your well-being or the quality of the service they provide. Feedback and concerns are handled by a robotic team without empathy, who believe leaving you without mental health services is a solution. "Providing feedback" to the services team is treated as a legitimate response. Their staff is not abreast with current company procedures and I was incorrectly provided information from an outdated policy from 2020. I have experienced issues with two therapists in their service. One therapist wrongly billed me for sessions I did not attend and failed to inform me of the remaining sessions until the billing issue arose. The second therapist kept confusing the number of sessions I had left, neglecting her responsibility to manage administrative details. An hour and a half before a scheduled session, she canceled because she was unsure of my session count. This level of unprofessionalism is unprecedented in my experience. Nuffield allows it. I refuse to tolerate further mistreatment by this company, its incompetent therapists, and liaisons who show no concern for individuals. Unfortunately, they have not addressed the issue nor do they care. For the second time in a year, I found myself without a therapist due to their unacceptable service. They cause harm to people and evade accountability. If you raise concerns they just quickly discharge you from their service. Upon requesting a DSAR, I discovered that Nuffield does not provide their therapists access to a portal or system to track the number of sessions clients have or have left. This highlights a significant oversight on the part of Nuffield. Their mental health services will make your mental health worse. They do not comply with their complaints procedure and ask what you would like as an outcome but won't provide you with a refund or compensation. They essentially are forcing people to continue to be harmed by their service. Their Relationship Coordinators are charlatans and have stated the only way I can get redress is to take them to court. This place deserves to be shut down

Nuffield hull Would I recommend this gym defiantly not it’s clear they don’t value any of there members and are out for money above all else if your to make any kind of Complaint they don’t like it and threaten you and brush problems under the carpet hoping it will all go away. There personal training staff are completely unprofessional and are only there to have a laugh with each other you sometimes over hear them talking about members behind there backs it’s disgusting considering there suppose to be there to help people not judge them My advice to anyone would be to avoid this gym at all costs there are better gyms around with better facility’s and better staff you won’t be welcome in there unless your face fits this company needs shutting down and there charity status should be removed

❗️ AVOID AT ALL COST ❗️ I have been member of Nuffield health at Baltimore wharf for a couple of month . Steam room was constantly out of order . Exercise machine is very often out of order . Overcrowded . Shower rooms dirty and hairy . Towels out of order . Only in July pool was 5 times out of order ( I have text messages from the gym ) When I tried to cancel my contract , none of these matter . I was told that if I will cancel direct debit , debt collectors will take my case over . They just want to charge you and do not provide any service back .

Do not use Broadway plaza swimming lessons. No customer service and instructor cancelled the swimming lesson and rearranged the lesson and then did not turn up. Poor customer service and no cummunication. Swimming instructor is incompetent and unprofessional. I signed up my child and local leisure centre and happy with the lesson. I am still owed money for last swimming lesson and no response from instructor. I have made formal complaint to head office.

Dirty, in need of a refurb, no guest passes, too small, unfriendly staff, no enough variety of equipment and much too expensive. There are much better gyms out there for a fraction of the price. Even Pure/The Gym is so much better for about a third of the cost!!

I predominantly use the gym for spin classes. Getting onto a class is a whole new experience. You have to be ready and waiting at 7am to book for the following week. At 7.05 you're on the wait list. To be fair, spaces do become available from the waiting list but in my experience far too late for me then to actually attend. My other gripe is the state of the bikes. They are shocking. I appreciate they get a lot of use but they actually have to be maintained. And not just annually!! I have complained but to be honest, the staff aren't remotely interested in complaints. And I would really appreciate the person who picked up my Calvin Klein hooded top, handing it in to the desk. If I catch you wearing it you're toast.

As a member, I had a very embarrassing situation where a colleague was refused entry on the "free trial" programme. The staff were officious and unhelpful. Do not expect this from my expensive membership.

Nuffield Health Surbiton. The changing room floors in both the male and female sections are always dirty. Both kids picked up verruca's!! Yuck. The toilets don't get cleaned regularly it seems as the cubicules in the mens were disgusting and bowls blocked and hadn't been cleaned in the time that I took the kids for a swim, then went to the gym and have a shower! Not good enough for an expensive monthly membership fee. The gym is old fashioned and classes get booked up so no spaces. All in all id avoid joining this place. We had a family membership which we have cancelled. We wont be going back.

It's possible to book 2 classes for same time period. It's possible to book the same class twice. Off peak members can book peak time only classes using the system. Classes are frequently full on the dot of 7am, just as the places become available on the system. How is this possible? Have yet to attend a class when everyone booked in/on the list actually attends. Emails received 3 and 7 minutes before a class starts (as examples) informing of a place in a class. Has this system even been tested? Programmers, sort it out! Members are becoming exasperated. Management ineffectual, disinterested. * member at Croydon for 15+ years, since it opened as 'Greens'. These are just some of the errors on/problems with the system. Management ineffectual, disinterested in the views of members.

Dear All, I would not recommend this gym for the following reasons: 1. Price - this is the most expensive gym in Aylesbury at £55 per month. There are several cheaper and better gyms in Aylesbury now. I will not be renewing my membership in November. I will be going to Pegasus gym instead. You do not get what you pay for. The gym is not exclusive or high class, it is just expensive. 2. Availability - the biggest problem with this gym is that it is hell bent on recruiting new members whether or not there is space or the facilities for them. The gym floor is crowded and getting a space in a class is extremely difficult. In addition to the surge in new members this gym offers free passes with no limit. This means actual paying members are constantly subsidising non paying people to use the facilities. There is a very simple solution to this problem but the management do not seem interested with the actual long standing members concerns and frustrations. 3. The pool- the pool is 3 lanes and 9 times out of 10 there will be 4 plus adults squashed into one lane. This is because the pool has too many private swimming lessons, mum and baby groups, swim fit challenges and each adult is allowed to bring 2 children each for free! All of those activities mean lanes are closed off. Add the scheduled aqua classes which require 2 lanes and it is not exactly a relaxing experience using the pool. Surely this is going against health and safety. 4. Staff- this is strange subject because one or two of the staff are lovely and the rest are just not. They make it very clear that they would rather be some where else doing anything else. They come in to hang out and ignore members. The whole of the management are not interested in what the members have to say and if you get any response to a complaint or even an enquiry it will be evasive, vague and like they are deliberately avoiding addressing what you have said. The cleaners are forever rushing members that's if they are not on their phones ignoring the fact they are actually at work. 5. The canteen- this facility seems to be where all the membership money goes. The gym have a 'chef' 'preparing' baguettes and wraps that are frankly too expensive, not that nice and not to mention they are very basic recipes that don't require a 'chef' to 'prepare' them. Previously a member of the reception team would make you a coffee or get you a protein bar if you asked (there was never that much demand for food and drink) but now Nuffield Aylesbury are determined to force this cafe/ bar on to everyone whether they like it or not. It is a waste of membership fees and should go back to how it was. 5. Lack of doors on the men's showers - this is something an earlier review picked up on. Yes it is true that there are no doors on the men's showers. You will be showering in front of coalleagues, old school friends and sometimes the Vicar because all the men are forced to shower in full view of each other. No privacy or dignity for your £55 a month. It is a horribly degrading experience. I have burn scars on my arms and chest and it is hard enough for me I can't imagine what it is like for any man who is even more self conscious or sensitive. I have mentioned to the management that it a form of discrimination providing doors on the ladies showers and the disabled showers but not the men's showers. I was as told by the manager that she can't comment because she is a female!! I noted the response from the person I dealt with at Nuffield head office to the earlier review and I too have the same question as the previous reviewer. What factilities are Nuffield making space for by not putting doors up on the men's showers? I agree with the previous reviewer that only a door is required in that space. As mentioned above I will not be renewing my membership and neither will my wife and another couple we know as we will be going to Pegasus gym in November. I think Nuffield Aylesbury will start to see it's members go elsewhere because it really doesn't care about addressing its members concerns as it simply cares about meeting it's monetary targets. Thank you.

I have been a member at Nuffield for a number of years and up until the new booking system would have recommended them. In fact, it's not the booking system which is the real problem, it is that there are too many members and not enough classes. Now that there is a booking system it seems to encourage members to book as many classes as they can, and attend them or cancel at the last minute. The Management of the (Harrogate Gym) acknowledge that there is a problem in January and February because existing members start attending more regularly. So, it is even worse then. It is really annoying to see new members still being taken on, whilst the situation is so bad. In the afternoons there are no classes. The membership includes free classes - but you can't get onto the classes so it DOES NOT include free classes. Do not join up! You are being deluded if you think you can regularly get into a class.

People are block booking classes and then failing to turn up. Surely it has to be on a first come first served basis as this new system will just wind regulars up and if they are unable to access classes there is no point in them being members so will vote with their feet!

Stockley Park Virgin active gym , was never the best maintained of places.The Spa was rarely cleaned properly & although most of the staff were friendly , I got the feeling Virgin didnt treat either their customers or staff with much respect.However due to recent changes , Nuffield Health has taken over the running of the Gym.Its a new sign , new colour on the walls , but little if anything has changed . And on top of this nobody really seems to care much at the upper level of management ,especially when it comes to the customers views .Here are some issues which i felt needed addressing , but despite being told they will be dealt with , nothing has changed .A great many new users of the club are using the spa dressed in shorts and pants .The very same pants they have just trained in , in the gym Nice eh ! Ive even seen guys dressed only in white boxer shorts , strolling round the spa area as well as the pool .The boxer shorts ended up see through . Not one word was said to the customers regarding , health , safety and hygiene of wearing scuzzy underwear . Just recently ive noticed several members using phones around the spa area , and yesterday a lady was actually using a ohone in the sauna itself . Surely , seeing as its a private club , members deserve some privacy from a phone in an area of the club they are relaxing in . .This ia place where a phone , which is very capable of taking an unwanted image , should not be taken . And im pretty sure a phone being used in a sauna has the potential to overheat and cause injury . The club has a great deal going for it , but this lax attitude to listening to as well as acting upon customers concerns and complaints really lets this club down .As of right now , unless major shifts in attitude come into play , I will not recommend this club or Nuffield Health to anyone i know .

On my first visit an assistant showed me how to use three items of equipment but that was it! No further help or support was given. No further training was given so I soon got bored and stopped going. Very disappointed as it is not cheap, not recommended.

I would like to let everyone know about the poor service I received in Nuffield Health in Brondesbury, NW2 5JY. I have cancelled my membership under 10 days, that was six months ago. In their policy they state that if you cancel under 10 days, no more future payments will be taken. Unfortunately they charged me for another month - £59. I have called them at least 3 times a week for the last six months, but usually the manager is never available. They promise to call back, which they did only once in all this time, and they also asked me to show my bank statement, because they said they paid the money back. When they finally saw with their own eyes that the money still hasn't been returned, they said they’ll sort it out within 10 working days. Unfortunately it has been 4 weeks since then, and I called up again, and the manager is not available AGAIN!! Unbelievable!!! Worst customer service ever!

Really awful customer service, and always rude on the phone. you don't get a response til a minimum of 3 working days and that's if you're lucky. Have continued to take money out of my account since my membership has finished. Not value for money whatsoever.