Lloyds Family Jewellery Reviews - www.lloydsfamilyjewellery.co.uk

★★★★★
4.9 / 5
99% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Lloyds Family Jewellery www.lloydsfamilyjewellery.co.uk

Lloyds Family Jewellery www.lloydsfamilyjewellery.co.uk
Lloyds Family Jewellery www.lloydsfamilyjewellery.co.uk
Lloyds Family Jewellery www.lloydsfamilyjewellery.co.uk

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Latest Reviews

★★★★★

“Don’t be put off by it being online-customer service...”

Written on: 18/09/2018 by Emmarussell12 (1 review written)

At first we were unsure whether to buy online, so we had our doubts. I emailed enquiring about the ring I liked and received a response back quickly and I felt reassured already. We didn’t get the size right first time but the person I dealt with was quick to email when I said I needed to exchange and so this was sorted quickly. I then realised that I didn’t love the ring as much as I should- so he helped find a ring that suited what I asked for. I was a difficult customer! but this… Read Full Review

Lloyds-Family-Jewellery's Response to Emmarussell12's Review

Written on: 21/09/2018

That's brilliant news, we're so pleased you're happy with everything and you weren't difficult in the slightest :) thank you for the excellent review!

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★★★★★

“Customer Service = Fantastic”

Written on: 17/08/2018 by AndrewH85 (1 review written)

I purchased my wife an eternity ring to give her on the birth of our first child. I emailed ahead and explained that I did not have the exact ring measurement and that our due date would put me beyond their returns policy. They were quick to reply stating this was not an issue and that they would be happy to accept the return if needed. The ring had to be ordered in so a short wait was required, but I was kept updated all the way. The ring did need to be return, again I was kept up to date with… Read Full Review

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★★★★★

“was a bit unsure .....”

Written on: 16/08/2018 by billybrad (1 review written)

This is the first time I have bought jewellery on line, having always been dubious as to how accurate the pictures and description are, and then having to return it if it’s not right etc. I will defiantly be buying from Lloyds again. The ring that I bought my wife (who absoulty loves the ring) was better than described and the pictures didn’t do it justice. The service was outstanding with regular contact regarding my order. The delivery was prompt, I have also received follow up contact… Read Full Review

Lloyds-Family-Jewellery's Response to billybrad's Review

Written on: 16/08/2018

Brilliant news we're so pleased you're happy with everything, and thank you for being the 200th customer to lease a review here it means a lot :)

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★★★☆☆

“Service good, Ring average”

Written on: 15/08/2018 by Gleason369 (1 review written)

Great with dealing with an exchange for a different size. Ring looks a bit cheap to be honest… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 15/08/2018

Hi, we're really disappointed to hear that you think the ring looks a bit cheap. We've only had two size exchanges this month so it must be our petite 18k gold diamond eternity ring at £319, our other customer was delighted thankfully :)

This ring offers exceptional value for money when compared to similar rings on the market, this one sells for an average of 30% less for the same specification. If you compare it to what you'll find in other high street stores I'm sure you'll feel much happier. If you can find better value we'll be more than happy to refund this for you, I hope the recipient was more happy with it as they decided to keep it and exchange for another size.

This is one of our best sellers and we've never had a service issue as they are made to such high standards, the gold is substantial for a petite ring and the diamonds are high grade. It's made exactly as advertised and there's no way of improving the quality. However please let us know how we could have improved your experience with us, or improvements you'd like to see on our website. We'd love to be able to improve further.

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★★★★★

“Fantastic Online Jewellery Shop!”

Written on: 02/08/2018

I was nervous about buying an engagement ring online but the service, quality and delivery time couldn’t have been better! When choosing the ring, He was very helpful and sent me photos of rings being modelled on his wife’s finger so I could make my decision which was the right one - my fiancé loves it. We get married in couple of weeks and have bought our wedding rings from him which were another great buy, you pay much more in a High Street jewellers for the quality we received. Highly… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 03/08/2018

Thank you very much for your excellent review, it has been a pleasure dealing with you and we're so happy about how pleased you are with your rings :)

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★★★★★

“Excellent service and good prices - a rare combination!”

Written on: 25/07/2018 by LeylandMartian (1 review written)

My wife needed a replacement for her eternity ring which fell apart after 30 years and was going to cost a fortune to get re-made so we started looking on the internet and found something suitable on Lloyds website. The size we wanted, Q was not available on the shelf but the person I dealt with phoned and said he would send the nearest available, an O for my wife to try. It arrived in a couple of days and was the right design, but O was too small. Spoke to him again who said he would order… Read Full Review

Lloyds-Family-Jewellery's Response to LeylandMartian's Review

Written on: 26/07/2018

That's brilliant news, we're so pleased you're happy with everything! Thank you very much for the excellent review, it's very much appreciated :)

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★★★★★

“Flower engagement ring”

Written on: 10/07/2018

My gorgeous flower engagement ring has arrived earlier than expected date and is just perfect, so pleased with the design and brilliance of the diamonds. Thank you,such a helpful and friendly service much recommended, would definitely use again… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 10/07/2018

That's such great news, thank you very much for the lovely review. So pleased you're happy with everything :)

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★★★★★

“Beautiful professional finish”

Written on: 23/06/2018

The team worked within my tight deadline to produce a completely bespoke ring which looks stunning. I sent them some idea drawings to which they returned clear and understandable dimensioned CAD drawings and CGI perspective renders. I could see from these that the designs were what I'd hoped for, however the final outcome is even better than expected. In particular there is more shine/sparkle than I could have appreciated from the drawings, especially in natural sunlight. Most importantly of… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 25/06/2018

That's brilliant news, thank you so much for the review! So pleased you were happy with everything :)

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★★★★★

“Great Service, Great Prices, Great Product”

Written on: 18/06/2018 by Emanuelo7 (1 review written)

Fabulous service. The person I dealt with has been amazing in helping me find the right eternity ring. In the end they had one made to order. Fabulous quality. Looks so expensive, compared to the actual purchase price! Much better quality than found in high street jewellers and a much reduced price in comparison. Brilliant communication throughout the whole process. Nothing was too much trouble. Would highly recommend. … Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 19/06/2018

Thanks you very much for the wonderful feedback, we're so pleased you're happy with everything!

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★★★★★

“Great quality, quick turnaround”

Written on: 29/05/2018 by Gilom83 (1 review written)

My wife had been shopping around for an eternity ring for a while when we discovered Lloyds Family Jewellery. From start to finish, the process was super-quick and as much as making an expensive purchase online can be daunting (especially without being able to try before you buy!), the process was very straight forward and when I called them before securing purchase online, the answers I got to questions were quick and simple. The product arrived two days later and my wife is delighted… Read Full Review

Lloyds-Family-Jewellery's Response to Gilom83's Review

Written on: 29/05/2018

That's brilliant news, thank you so much for taking the time to write a review it's very much appreciated. So pleased you're happy with everything :)

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★★★★★

“Great service”

Written on: 03/05/2018 by Janey2010 (2 reviews written)

The necklace was stunning and the service was first class. Overall lloyds family Jewellery get 5/5… Read Full Review

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★★★★★

“Superb”

Written on: 30/04/2018

Easy ordering and great to deal with. My order was dispatched very quick and delivered in pristine condition… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 30/04/2018

Brilliant news, so pleased you're happy with everything :)

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★★★★★

“Excellent customer service and high quality jewellery ”

Written on: 23/04/2018

Excellent customer service and high quality jewellery… Read Full Review

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★★★★★

“A great find”

Written on: 20/04/2018 by JuneO'Rourke389 (1 review written)

Lloyds family Jewellers...What a wonderful company to deal with. Communication was great, the necklace is stunning and the price was very reasonable. I'll definitely be ordering again from here. Thank you Lloyds… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 20/04/2018

Brilliant news, thank you very much for taking the time to leave a review, so pleased you're happy :)

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★★★★★

“High quality beautifully presented ”

Written on: 18/03/2018 by tnCoffey482 (1 review written)

Aquamarine necklace and ear studs. Items arrived in very good time and were extraordinarily well wrapped. They represented significantly better value than anything available locally. The presentation boxes were first class. A beautiful gift for my wife on the morning of our wedding… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 19/03/2018

Thank you very much for the excellent review, we're so pleased you were happy with everything especially for such a special occasion :)

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★★★★★

“Very Prompt Service”

Written on: 15/03/2018 by Danican211 (1 review written)

After contacting Lloyds to confirm availability of items I placed the order online. The goods arrived as promised on the expected date. Very good efficient processing and delivery. The items were as advertised and came in a nice little box. Overall excellent service and products, would recommend to all… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 19/03/2018

Thank you very much for the great review, we're so pleased you were happy with everything. We really appreciate the feedback!

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★★★★★

“Aquamarine Necklace for 30th Birthday”

Written on: 28/01/2018 by Maliac238 (1 review written)

Very pleased with service from the Jewellers concerned.I received the necklace today the packing was brilliant. I have never had a package as well wrapped as this one was. The necklace was as described and am very happy with it. looking forward to receiving the earrings now!!… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 19/03/2018

Hi sorry for the late reply we had issues logging in, thats excellent news! Thank you very much for the great feedback. Lovely to hear how pleased you were with everything including the packaging :)

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★★★★★

“Fab service”

Written on: 16/01/2018

Was wary of ordering online, but company always responded to my enquiry emails promptly and offered great advice. Had to order Special fit size which took longer and they offered that I could pay half cost because of the wait I would have which inspired trust. Ring arrived today and lives up to the image on website, fits perfect looks fantastic, would use again… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 19/03/2018

Thats brilliant news! So pleased you're happy with everything and that our service was prompt and helpful, we look forward to hearing from you again should you need anything.

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★★★★★

“Great service ”

Written on: 23/11/2017 by FayeKaighin (1 review written)

Brilliant service, advised in detail about items I was interested in and also payment methods. Kept in touch with me throughout and once purchased, specified delivery times and date. The description stated that the delivery time was 3-4 weeks but I needed the ring within 1 week so emailed to ask if that was possible. It was posted and received by me within 2 days. The ring came in a lovely wooden box which was well packaged. Very helpful and great quality jewellery. Couldn't fault the service… Read Full Review

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★★★★★

“Bespoke Dismond cross”

Written on: 10/11/2017 by Helenmasheder (1 review written)

I have just received my bespoke diamond cross this morning! From seeing an item I had been looking for and emailing lloyds the whole experience has been first class.. I stated my budget and the item was made specifically as I had wanted... The time scale was spot on and when the item arrived it was packaged beautifully. I really could not of wished for anything nicer & cannot wait for my Birthday to wear the cross.. I would recommend lloyds without hesitation and thank them very much for the… Read Full Review

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