Lloyds Family Jewellery Reviews - www.lloydsfamilyjewellery.co.uk

★★★★★
4.9 / 5
99.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Lloyds Family Jewellery www.lloydsfamilyjewellery.co.uk

Lloyds Family Jewellery www.lloydsfamilyjewellery.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Quick ring fix”

Written on: 26/04/2019 by abbeymc (1 review written)

After nearly three years my wedding band (which was actually a full eternity band channel setting) needing fixing due to a small diamond falling out. The person I dealt with was so helpful, quick and facilitated the ring being fixed and it's back now looking fantastic. Great service… Read Full Review

Lloyds-Family-Jewellery's Response to abbeymc's Review

Written on: 26/04/2019

Great to hear, glad we could get it resolved and back with you ASAP :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent service and product ”

Written on: 14/04/2019 by SimonSaunders255 (1 review written)

The service I received was exceptional. I have dealt with Lloyd’s on numerous occasions and they are always my first port of call for jewellery. Their products are exceptionally good value and arrive with a guarantee. When my earrings arrived I wasn’t disappointed. They come ready to gift and are of excellent quality… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 16/04/2019

Excellent news, thank you for taking the time to write a lovely review :) we're so pleased you're happy with your earrings.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Happy happy happy ”

Written on: 06/03/2019

Had a really good experience with lloyds family jewellers. It's so nice to speak with staff who are so knowledgeable and patient. Jewlery that was delivered was absolutely amazing i really am over the moon. Thank you so much… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 07/03/2019

Thank you for the lovely review, we're so pleased you're happy with everything :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fabulous service ”

Written on: 12/02/2019 by KayLake73 (1 review written)

Ordered some earrings for my sisters 50th birthday, they were out of stock but a pair were reserved for me, I was kept up to date regarding the status of my order and have just received them. Absolutely stunning earrings, can’t wait for my sister to get them as she will love them. Fantastic service all round, would highly recommend… Read Full Review

Lloyds-Family-Jewellery's Response to KayLake73's Review

Written on: 12/02/2019

That's brilliant news, thank you very much for your review. We're so happy you're pleased with everything. Hope you and your sister have a great day :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Amazing ring ”

Written on: 07/02/2019 by IelciuD (1 review written)

Fantastic service from start to finish. Responded quickly and nothing was too much trouble. Item purchased was perfect. Would highly recommend!… Read Full Review

Lloyds-Family-Jewellery's Response to IelciuD's Review

Written on: 09/02/2019

Thank you for the great review :) so pleased you're happy with everything.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Beautiful ring, just what I wanted ! ”

Written on: 05/02/2019 by Fairsfairs (2 reviews written)

Lloyd’s family jewellers have been amazing , from my first phone call to trying out several rings until I found the one , I was initially worried about buying such an expensive item online , but they were marvellous to deal with , great customer service , kept me in the loop the whole time. The white gold , diamond princess cut half eternity ring that I have purchased for my up coming wedding is beautiful , from the quality to the design and fit , I would absolutely recommend them to anyone… Read Full Review

Lloyds-Family-Jewellery's Response to Fairsfairs's Review

Written on: 06/02/2019

Thank you so much for the excellent review, we're so pleased to hear you're happy with everything, thanks again! :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent customer service”

Written on: 15/01/2019 by JMPP (1 review written)

The person I dealt with was very responsive and pro-active in advising on the right ring for me. Delivery is very fast, and the returns process quick and easy. I'm delighted with my beautiful ring, and would happily buy through Lloyds Family Jewellers again… Read Full Review

Lloyds-Family-Jewellery's Response to JMPP's Review

Written on: 16/01/2019

Thank you for the lovely review :) so pleased you're happy with our service and we hope to hear from you again in the future.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic service at excellent price”

Written on: 11/01/2019 by Aniyahg319 (1 review written)

Recently purchased eternity ring from lloyds after spending weeks browsing. Ring was beautifully presented when it arrived fully boxed with all of the relevant diamond certificate and paperwork. Delivery was quick with regular updates on dispatch. Website was professionally presented with loads of info and comparison feature so I could easily compare the few rings I was looking at and help make a final choice. Price was very competitive even in the new year sales and I felt very confident… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 15/01/2019

Thank you very much for the fantastic review, we're so pleased you're happy with everything. It's great to hear we helped you make a final decision after looking for so long :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent all round”

Written on: 19/12/2018 by Vickybur1 (1 review written)

Very pleased with my emerald earrings they were just what I wanted they were exactly as specified couldn’t be happier. They came when they promised also beautifully packaged . Everyone was extremely helpful when I spoke on the phone explaining what I was looking for the service was excellent I would highly recommend this company… Read Full Review

Lloyds-Family-Jewellery's Response to Vickybur1's Review

Written on: 03/01/2019

That's brilliant news, we're so pleased you're happy with everything! Thank you very much for the excellent review, it's very much appreciated :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic service and quality”

Written on: 19/12/2018 by joolsbrad (1 review written)

I received my new wedding ring today after having my original stolen. Over the moon with the quality of it. Received fabulous service from these guys. Would definitely recommend… Read Full Review

Lloyds-Family-Jewellery's Response to joolsbrad's Review

Written on: 03/01/2019

We're so pleased you were happy with everything, thank you for the lovely review :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Beautiful Ruby Earrings”

Written on: 25/11/2018

Bought the earrings for a birthday present for a young adult. They were beautiful, well made and the size was just what I was looking for. They had excellent customer service and answered my queries very promptly. I would definitely use them again and would not hesitate to recommend them to friends and family. The price was good and value for money… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 27/11/2018

That's great news, so pleased you were happy with everything. Thank you for the excellent review :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Perfect ring, excellent customer service ”

Written on: 12/11/2018 by LucaDuckworth85 (1 review written)

I ordered an engagement ring from Lloyd’s family jewellers. Within 12 hours I was in contact with someone who could explain delivery options and timings. The same contact kept me up to date with the entire order process - helpful for making arrangements! The ring itself is stunning. It arrived on time and in immaculate condition. Everyone who has seen it has commented on how beautiful it is. It’s even better than described. Being a family run business it was nice to have a personal… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 13/11/2018

Brilliant news, it's great to hear we delivered the personal touch we strive for :) thank you again for your business and we hope to hear from your again in the future.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Brilliant company with no complaints”

Written on: 09/11/2018 by Fobres (1 review written)

I wanted a special ring for my wife's 50th. Spoke to Lloyds who sent me the drawings and a price. Once agreed, I left everything in their capable hands. We only had THREE weeks to design, Produce and deliver the ring along with arranging a bit of Finance. The ring was delivered FIVE DAYS before my wife's birthday and we both LOVED the design and the look of the ring. I would seriously recommend using Lloyd's Family Jewelry for their skill, Knowledge and commitment to the customer… Read Full Review

Lloyds-Family-Jewellery's Response to Fobres's Review

Written on: 13/11/2018

So pleased you're happy with everything :) I must admit the delivery time was a light concern at first but it really helped that you had such a clear vision of what you wanted. Thanks again it was our pleasure!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Diamond and White Gold Cross”

Written on: 01/10/2018 by IMBWP (1 review written)

Received great service from start to finish all the way through the buying process until delivery of the item. Concise and clear information about Diamond & Metal quality. Overall service is 5 Star for web order experience - Thanks … Read Full Review

Lloyds-Family-Jewellery's Response to IMBWP's Review

Written on: 01/10/2018

That's brilliants news, we're so pleased you're happy with everything! Thank you very much for the excellent review it's very much appreciated :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Don’t be put off by it being online-customer service...”

Written on: 18/09/2018 by Emmarussell12 (1 review written)

At first we were unsure whether to buy online, so we had our doubts. I emailed enquiring about the ring I liked and received a response back quickly and I felt reassured already. We didn’t get the size right first time but the person I dealt with was quick to email when I said I needed to exchange and so this was sorted quickly. I then realised that I didn’t love the ring as much as I should- so he helped find a ring that suited what I asked for. I was a difficult customer! but this… Read Full Review

Lloyds-Family-Jewellery's Response to Emmarussell12's Review

Written on: 21/09/2018

That's brilliant news, we're so pleased you're happy with everything and you weren't difficult in the slightest :) thank you for the excellent review!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Customer Service = Fantastic”

Written on: 17/08/2018 by AndrewH85 (1 review written)

I purchased my wife an eternity ring to give her on the birth of our first child. I emailed ahead and explained that I did not have the exact ring measurement and that our due date would put me beyond their returns policy. They were quick to reply stating this was not an issue and that they would be happy to accept the return if needed. The ring had to be ordered in so a short wait was required, but I was kept updated all the way. The ring did need to be return, again I was kept up to date with… Read Full Review

Lloyds-Family-Jewellery's Response to AndrewH85's Review

Written on: 01/10/2018

It's great to hear you were so pleased with our customer service, we do take pride in making everything a personal experience rather than sending generic updates :) We'll look forward to dealing with you again in the future, thank you for taking the time to leave a review for us.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“was a bit unsure .....”

Written on: 16/08/2018 by billybrad (1 review written)

This is the first time I have bought jewellery on line, having always been dubious as to how accurate the pictures and description are, and then having to return it if it’s not right etc. I will defiantly be buying from Lloyds again. The ring that I bought my wife (who absoulty loves the ring) was better than described and the pictures didn’t do it justice. The service was outstanding with regular contact regarding my order. The delivery was prompt, I have also received follow up contact… Read Full Review

Lloyds-Family-Jewellery's Response to billybrad's Review

Written on: 16/08/2018

Brilliant news we're so pleased you're happy with everything, and thank you for being the 200th customer to lease a review here it means a lot :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Service good, Ring average”

Written on: 15/08/2018 by Gleason369 (1 review written)

Great with dealing with an exchange for a different size. Ring looks a bit cheap to be honest… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 15/08/2018

Hi, we're really disappointed to hear that you think the ring looks a bit cheap. We've only had two size exchanges this month so it must be our petite 18k gold diamond eternity ring at £319, our other customer was delighted thankfully :)

This ring offers exceptional value for money when compared to similar rings on the market, this one sells for an average of 30% less for the same specification. If you compare it to what you'll find in other high street stores I'm sure you'll feel much happier. If you can find better value we'll be more than happy to refund this for you, I hope the recipient was more happy with it as they decided to keep it and exchange for another size.

This is one of our best sellers and we've never had a service issue as they are made to such high standards, the gold is substantial for a petite ring and the diamonds are high grade. It's made exactly as advertised and there's no way of improving the quality. However please let us know how we could have improved your experience with us, or improvements you'd like to see on our website. We'd love to be able to improve further.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic Online Jewellery Shop!”

Written on: 02/08/2018

I was nervous about buying an engagement ring online but the service, quality and delivery time couldn’t have been better! When choosing the ring, He was very helpful and sent me photos of rings being modelled on his wife’s finger so I could make my decision which was the right one - my fiancé loves it. We get married in couple of weeks and have bought our wedding rings from him which were another great buy, you pay much more in a High Street jewellers for the quality we received. Highly… Read Full Review

Lloyds-Family-Jewellery's Comment

Written on: 03/08/2018

Thank you very much for your excellent review, it has been a pleasure dealing with you and we're so happy about how pleased you are with your rings :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent service and good prices - a rare combination!”

Written on: 25/07/2018 by LeylandMartian (1 review written)

My wife needed a replacement for her eternity ring which fell apart after 30 years and was going to cost a fortune to get re-made so we started looking on the internet and found something suitable on Lloyds website. The size we wanted, Q was not available on the shelf but the person I dealt with phoned and said he would send the nearest available, an O for my wife to try. It arrived in a couple of days and was the right design, but O was too small. Spoke to him again who said he would order… Read Full Review

Lloyds-Family-Jewellery's Response to LeylandMartian's Review

Written on: 26/07/2018

That's brilliant news, we're so pleased you're happy with everything! Thank you very much for the excellent review, it's very much appreciated :)

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview