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Latest Reviews

★☆☆☆☆

“Very poor technical knowledge”

Written on: 21/01/2022 by Welshcharles (1 review written)

I purchased a £1899 guitar. When the guitar arrived several of the plastic tuning pegs were cracked and turning freely. I contacted Guitar Guitar, initially they did not know what tuners were fitted to the guitar. When I explained what tuners were fitted to the guitar they offered to pay for replacements if I purchased them, as they did not have any in stock. When they found out the price they then decided the guitar had to be returned to them. I found cheaper replacements which were only 16… Read Full Review

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★☆☆☆☆

“Absymal service”

Written on: 17/09/2021

I ordered a Fender Amp Mustang Micro SKU: 201202364713025 (New) from their web site 0n 7th September 2021. The item was shown in stock and promised delivery next day. I paid extra to guarantee next day delivery. The item didn't turn up but I received an email from DPD saying 'We're sorry, your parcel has been delayed due to an unexpected issue'. Nothing shown on their tracking system. I contacted Guitar Guitar to enquire about the item and also ask for a refund of the extra money for next day… Read Full Review

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★☆☆☆☆

“Wrong item received ”

Written on: 08/03/2021 by MichaelWilliams74 (1 review written)

I was sent the wrong item (Seymour Duncan Pearly gates) instead of an Antiquity II and took their time to respond. When they finally did they arranged to have item collected. They asked for photos of the item I received which I sent, guitarguitar then agreed to arrange collection. After a few days I got an email back to say that they never sent this guitar pickup. I was a bit taken aback by their response as I had already submitted photographs, so why not point this out before collecting the… Read Full Review

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★☆☆☆☆

“Time wasting”

Written on: 16/01/2021 by pathendry88 (1 review written)

The worst online shopping experience I have ever had. My wife brought me a new guitar for Christmas, a Shecter Banshee Extreme with the floyd rose. It was an ex demo model and so slightly cheaper, a bargain. The guitar was delivered very quickly and I was really happy with the guitar, visually it was stunning and it was just what I was looking for in terms of specs. I played the guitar to check it was OK before it was put away for christmas. It had an issue with the 3rd fret on the high E… Read Full Review

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Pathendry88's Response to pathendry88's Review

Written on: 18/01/2021

Since I wrote this review, a manager from guitarguitar has reached out to try and sort out the problems I have been having.

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★☆☆☆☆

“Stock System Issues”

Written on: 28/11/2019 by StephenK1314 (1 review written)

I have used Guitar Guitar for years and the service just isn't what it used to be. I recently bought a guitar online from them at £599 only to receive an email the following day, after they took my payment, to say that the item is no longer in stock. I have been advised that it can take up to 2 weeks for a refund and will now miss this weeks sales due to their pitiful systems. This seems to be a common theme at the moment going with other recent reviews I have read. I advise to go into the… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 30/07/2018 by Lexie1984 (1 review written)

Having purchased my guitar online and promised next day delivery I keenly awaited delivery on Friday, the next day. When it failed to arrive I contacted gg the day after. They had no idea that it had not been delivered and I was offered two excuses. Firstly the delivery company had traffic problems getting the guitar to their depots ( I had tracked the order and between Birmingham and Manchester it had been to three hubs) and these things happen. As it was Saturday the order would be locked up… Read Full Review

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★☆☆☆☆

“HE WORST BUYING EXPERIENCE I EVER HAD”

Written on: 01/12/2017 by marang (1 review written)

They abused customer rights to accept a faulty item within 30 days when I tried to return an ibanez guitar and get my money back. They are not familiar with customer rights and lied to me dozens of time by telling me stuff taken from space like the guitar is dirty because on its glossy finish are visible fingerprints which half of them was left by them when they force screwed the tremolo lever to prove to me that it is not loose on movement. Next, they tried to make a full from me by forcing me… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Warning - Nasty Returns Policy!!!”

Written on: 16/08/2017 by Hadders127 (4 reviews written)

Do your homework before purchasing anything from this dreadful company. Their returns policy absolutely stinks. I have now discovered that similar retailers are far more gracious in terms of returns… Read Full Review

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★★★★★

“Brilliant place it is!”

Written on: 03/06/2017 by McWilliamsjg297 (1 review written)

When i went to guitar guitar in Epsom and asked if i can try a bass because i want to learn it and they set me up right away and i really enjoyed it. I tried 3 bass guitars and 2 were good because they were the ones that made that sound i want. The staff were nice and great there, the shop looked brilliant and at the end of my visit there, i tried the keyboard while visiting and the keyboard sounding really amazing and felt like i was a proper keyboardist for a popular band. I loved it… Read Full Review

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★★★★★

“Amazing Shop - Amazing Service.”

Written on: 27/02/2017 by Christiano66 (1 review written)

Checked out Guitarguitar in Camden Town to look for an acoustic for my son's 21st. Served by a man who was genuinely amazing. His knowledge of acoustics (maybe electrics as well, we didn't ask) was broad and deep but he never displayed it to serve his own ego but only to illuminate our buying experience. No hard sell, no rush, nothing too much trouble. We ended up finding the guitar of my son's dreams at a very competitive price. In short we had a fantastic buying experience. Both my son and I… Read Full Review

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★☆☆☆☆

“Guitar Guitar could not care less”

Written on: 29/01/2017 by vfHammond106 (1 review written)

51 days after making a deposit for a Gibson Les Paul the guitar has still not been delivered. My emails are fobbed off with pathetic ripostes such as "you're next in line, mate". Utter joke… Read Full Review

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★☆☆☆☆

“Dated company and poor service”

Written on: 19/11/2016 by Damarisy449 (1 review written)

Guitar Guitar are a very dated company and can't compete with most other online distributers as the don't offer the same service. Most companies offer free delivery and a free returns policy within a certain time frame. Guitar guitar make you cover your return costs and THEN charge you again £6.99 for the FREE delivery of the item. They also rarely have things in stock so usually refuse to price match. Wont be using again… Read Full Review

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★☆☆☆☆

“I cannot begin to describe the appalling service I...”

Written on: 15/04/2016 by billyliar1970 (2 reviews written)

I cannot begin to describe the appalling service I have had from this company and its commercial partner, V12 Finance. Between them they have showed a blatant disregard for consumer law in trying to compel me to stick to a finance agreement I have every right to terminate in my protected cooling off period. Essentially, this is my dispute which is still on-going. I purchased a guitar from their website. Before it arrived I changed my mind about it. I contacted the store to request a return… Read Full Review

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★★★★★

“Guitar Purchase & accessories”

Written on: 28/03/2016 by Monroe473 (1 review written)

Ordered a Fender Sonoran & some accessories from GuitarGuitar on Thursday - Just delivered on Saturday - everything perfect - great service & well packaged - good update on order & delivery right from ordering. Thank you - great 60th pressie to me… Read Full Review

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★★★★★

“SUPERB WEBSITE AND DELIVERY”

Written on: 26/02/2016 by eddduck1948 (45 reviews written)

Purchased 3 items during the last few weeks...always got delivered next day...the website has good info on stock situations and delivery slots. Bought a PA - ordered it on Saturday 9am...got it 11am on Sunday.. They don't send invoices as such, they send card processing print outs - like buying in store. Price on the PA was £30 cheaper than rivals, so all in all = great… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 18/03/2015 by Oglebz356 (1 review written)

Absolutely terrible service. The purchased a amp/speaker mic for my sons BAND on the strength of the online chat person on their site. It came and it was rubbish volume and quality. They refused to have it back for a refund on stating some small print on the order. So, I've paid around £300 for a door stop. avoid this company like the plague… Read Full Review

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★☆☆☆☆

“Bungled Transactions”

Written on: 13/07/2014 by AydenFarrell (1 review written)

I ended up paying twice in spite of the fact that after several phone calls I was assured that the payment had NOT gone through. I woke up the next day to find almost no money in my account, they were unable to provide me with a refund. Phoned my bank to see if I could cancel the transaction from my end. They gave me instructions and info to pass to guitarguitar in order to get my money back within 2 hours. Phoned up guitarguitar and gave them instructions, they were either too incompetent or… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 12/06/2014 by Luisz215 (1 review written)

Bought a used Taylor. When trying it in the store we noticed the output jack had a bad contact, which they would get fixed. When we picked up the guitar and tried it, it didn't work at all with the first lead, but fine with second, so just put it down to a bad lead, and took it home. There we found that it didn't work with 5 out of our 6 leads. So back to the store (45 min drive). Got send back to us "repaired" and now it was back to having a bad contact, lots of cutting out and noise. We… Read Full Review

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★☆☆☆☆

“£250.00 restocking fee!”

Written on: 11/05/2014 by Chiswaah (1 review written)

Having previously spent a couple of grand at GuitarGuitar I was quite happy to order a Fender American Vintage ’65 Stratocaster online (£1,732.00) and it arrived the next morning. So far so brilliant. After playing it for a couple of hours in my Studio I decided that I wasn’t connecting with it (yes I know I should have gone into the store to try a few out in person) so I called Customer Services who arranged to have it picked up the next day, again fantastic service so far, faultless in… Read Full Review

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★★★★☆

“Great service and product”

Written on: 24/04/2013

I ordered a JTV 59p Goldtop , but received a Jtv69 Goldtop so was pretty disappointed. However I phoned customer service and they dealt with my complaint quickly and efficiently, they arranged for the wrong guitar to be picked up and to get me the right guitar all within 24hours, and also keeping me notified by email throughout. We all make mistakes in life but to get them rectified this quick is impressive. I now have my new guitar and am all ready enjoying playing it. I would also definitely… Read Full Review

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