Merry Maids Reviews - www.merrymaids.co.uk

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2.9 / 5
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Latest Reviews

★☆☆☆☆

“Avoid Merry Maids South Yorkshire ”

Written on: 25/01/2020 by CruzCoyne (1 review written)

What a terrible service. Toilets not cleaned properly, as I found when cleaning them myself, only to find significant dirt under the rim of the bowls. Floors half heartedly cleaned, with dusty corners. Significant deposits of dust on tops of door frames and paintings/pictures. Carpets not vacuumed properly, with dust deposits building around the edges. In general, my home was cat licked rather than properly cleaned by the staff employed by this company. I would like to say they did some… Read Full Review

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★★☆☆☆

“unprofessional demeanor and service”

Written on: 12/12/2019 by charoula (1 review written)

I decided to give Merry Maids a second chance so I had them again today. First time they "forgot"to clean surface of cupboards in kitchen, full of oil spots everywhere, had to call the company again, extra waste of time, they came with a defensive attitude, sprayed a drop in the cloth and started scrabbing, the cupboard got smudgier, I said you better spray all cupboards with the cleaner and then wipe, one drop of cleaner wont be enough to clean all cupboards, they were stingy with the… Read Full Review

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★☆☆☆☆

“Absolute Inverness disgrace.”

Written on: 09/07/2018 by JakobeO'Donnell (1 review written)

I trusted this firm to do a good job - it should have been for almost £300 for a 6 hour deep clean. No way 6 hours was spent cleaning. My house has 5 rooms and every single one of them had poor standards which meant they had to return on a further 2 occasions to correct the shoddy work. They also damaged a piece of furniture which I showed them and they later denied it happened or that I had shown it to them. The man in charge was totally uninterested in my dreadful experience and kept stating… Read Full Review

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★☆☆☆☆

“Beauly”

Written on: 17/05/2018 by McLainkv55 (1 review written)

Director of Merry maids Inverness ! I did not find this person very helpful at all ! He tells you what his employees will do and don't do for example he said they dust round figurines etc -- to me that's not cleaning ! If you asked a question he couldn't look you in the eye and give an honest answer ! I wouldn't be comfortable having them in my home… Read Full Review

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★☆☆☆☆

“Dreadful service on all levels.”

Written on: 11/04/2018 by 359Huber (1 review written)

I paid almost £300 for a supposed Deep Clean with Merry Maids Inverness. The job was terrible and they had to visit 3 times to get it done to a reasonable standard. Still not worth nearly £300. They moved and did not replace all items around the house and worst of all, damaged an item of furniture. I took it to the Head Office as I was getting nowhere with MM Inverness who denied all knowledge even though the cleaners and a Manager saw it! Truly appalling. 2 months later it is still not… Read Full Review

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★☆☆☆☆

“Outrageously expensive and need training”

Written on: 11/02/2018 by Harris-Alt123 (1 review written)

Merry Maids were recommended for a professional deep clean after a house move. The cost was not transparent and worked out at £32 an hour - not much less than plumber and came to an extraordinary £590 all told. Yes. That's a house clean for 10 hours even with two people ( we were told it would be three and it never was.) Two days work was in fact 10 hours work. The ladies sent were charming and did their best but were not trained to clean professionally with no carpet shampoo, missing… Read Full Review

Merrymaidsmarketing's Comment

Written on: 23/11/2018

Hello Harris-Alt123,

We're very sorry to hear of your dissatisfaction with one of our branches and would love the opportunity to put it right. If you could let us know which branch you are referring to and you can email us or visit our website for more contact details.

Further to this, we are sorry for the amount of time it has taken to respond. We used to get notifications regarding a new review, however, the Review Centre policy has recently changed and we are not getting those notifications.

Thanks

Merry Maids Marketing Team

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★☆☆☆☆

“Poor customer service ”

Written on: 30/12/2017 by Daliak476 (1 review written)

Merry Maids of leicester, Sometimes the house was cleaned well, depending on which girls carried out the clean. We had very basic areas missed on several cleans, ie shower not cleaned properly, toilet basins not done adequately, window sills left with dust and cup rings. What is mostly disappointing with this company is the way the director deals with the complaints , she simply says “ my girls know how to clean”, even when i had sent clear photographic evidence of the areas missed, on… Read Full Review

Merrymaidsmarketing's Comment

Written on: 23/11/2018

Hello Daliak476,

We're very sorry to hear of your dissatisfaction with our Leicester branch and would love the opportunity to put it right. You can email us or visit our website for more contact details.

Further to this, we are sorry for the amount of time it has taken to respond. We used to get notifications regarding a new review, however, the Review Centre policy has recently changed and we are not getting those notifications.

Thanks

Merry Maids Marketing Team

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Merrymaidsmarketing's Comment

Written on: 23/11/2018

Hello Daliak476,

We're very sorry to hear of your dissatisfaction with our Leicester branch and would love the opportunity to put it right. You can email us or visit our website for more contact details.

Further to this, we are sorry for the amount of time it has taken to respond. We used to get notifications regarding a new review, however, the Review Centre policy has recently changed and we are not getting those notifications.

Thanks

Merry Maids Marketing Team

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Merrymaidsmarketing's Comment

Written on: 23/11/2018

Hello Daliak476,

We're very sorry to hear of your dissatisfaction with our Leicester branch and would love the opportunity to put it right. You can email us or visit our website for more contact details.

Further to this, we are sorry for the amount of time it has taken to respond. We used to get notifications regarding a new review, however, the Review Centre policy has recently changed and we are not getting those notifications.

Thanks

Merry Maids Marketing Team

Reply to this comment

Merrymaidsmarketing's Comment

Written on: 23/11/2018

Hello Daliak476,

We're very sorry to hear of your dissatisfaction with our Leicester branch and would love the opportunity to put it right. You can email us or visit our website for more contact details.

Further to this, we are sorry for the amount of time it has taken to respond. We used to get notifications regarding a new review, however, the Review Centre policy has recently changed and we are not getting those notifications.

Thanks

Merry Maids Marketing Team

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★☆☆☆☆

“Sloppy! Rude management! ”

Written on: 20/10/2016 by Arianna438 (1 review written)

Merry maids of Maidenhead avoid like the plague! I pay for a weekly clean. So far I've had o think 4... One of which was actually up to standard. I complained because the last clean was shocking... Biscuit still left on stairs, juice spills left on the kitchen floor, dirty toilets, dead bugs left on windowsills... The list goes on... Shocking to say the least. After my complained I went on to say how one clean, from the previous week, was really great. I was told they were different cleaners… Read Full Review

Merrymaidsmarketing's Comment

Written on: 01/12/2016

Good Afternoon. We're very sorry to hear about your dissatisfaction with one of our businesses. We are more than happy to look into your concerns in greater detail and find a resolution for you. Perhaps you could email us your contact details so that we can look into the matter further for you. To make contact, please visit our website and our Customer Services page. Please note that the Review Centre website does not automatically notify us of any reviews on here. Kind regards, Merry Maids Marketing Team.

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Merrymaidsmarketing's Comment

Written on: 01/12/2016

Good Afternoon. We're very sorry to hear about your dissatisfaction with one of our businesses. We are more than happy to look into your concerns in greater detail and find a resolution for you. Perhaps you could email us your contact details so that we can look into the matter further for you. To make contact, please visit our website and our Customer Services page. Please note that the Review Centre website does not automatically notify us of any reviews on here. Kind regards, Merry Maids Marketing Team.

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★★★★★

“Merry Maids Inverness”

Written on: 15/09/2015 by maryinverness (1 review written)

I have been using Merry Maids Inverness to clean my large house for several years. I find this company to be very reliable and it delivers a good service. The girls who come to clean the house are well trained and hard working and do a thorough job. I have also found them to be very trust worthy. When I come home after Merry Maids have been in to clean I always feel its like the "good fairies" have visited the house!… Read Full Review

Merrymaidsmarketing's Response to maryinverness's Review

Written on: 05/11/2015

Dear maryinverness

Thank you very much for your review of our Inverness team. We're sure that they'll be delighted when we pass your feedback on to them. Thank you for taking the time to write it.

Regards

Merry Maids Marketing Team

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★★★★★

“Magic Merry Maids in Moray!!”

Written on: 05/09/2015

Been using Merry Maids for several years now - mostly regular staff I have got to know, always manage to come at specified time with other staff if any absence though, not always been the case with other agencies Great consistent service, staff all work really hard, friendly and flexible but not at all intrusive and easy / comfortable to carry on with work if I am working at home Always lovely to come home when they have been I like the the rotating deep clean of different rooms each time… Read Full Review

Merrymaidsmarketing's Comment

Written on: 07/09/2015

Good Afternoon,

Thanks for your fantastic feedback of our Moray office. We will be sure to pass on your positive comments to them directly.

Kind Regards

The Merry Maids Marketing Team

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★★★★★

“Amazing difference ”

Written on: 31/08/2015 by tgFreeman55 (1 review written)

MM Inverness. Me and my partner decided to try Merry Maids as we are both in full time employment and we're struggling to have time for ourselves as well as working. I got a quote and accepted and I'm so pleased I did! Came home from work and I never imagined how clean it was going to be. Omg! I thought I walked into a brand new show home and the detail they put into it is just amazing. I'd recommend Merry Maids to anyone… Read Full Review

Merrymaidsmarketing's Comment

Written on: 07/09/2015

Dear tgFreeman55,

Thanks for the great feedback! We're glad you're enjoying that "show home" feeling regularly!

Kind Regards

The Merry Maids Marketing Team

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★★★★★

“Very satisfied customer”

Written on: 29/08/2015

Merry Maids of Inverness provide an excellent service. The management and staff are extremely efficient and cheerful. Any requested changes to planned schedules are willingly accommodated. The staff always turn up on time and have never failed to attend. The products they use are first class… Read Full Review

Merrymaidsmarketing's Comment

Written on: 07/09/2015

Good Morning,

Many thanks for your positive review of our Inverness office. We'll make sure we pass on the great feedback to them directly.

Kind Regards

The Merry Maids Marketing Team

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★★★★★

“Excellent, reliable service and high cleaning standards”

Written on: 28/08/2015 by Hillg (1 review written)

After having tried three other cleaning companies, I was delighted to find that Merry Maids of Moray lived up to the high standards I require in my home. As a busy working mum of two, I have found the consistent high standards and reliability invaluable to my routine and would not hesitate to recommend the person I dealt with and her team to anyone. Previous cleaners I have had have been unreliable, inconsistent, caused damage and have struggled to find sick cover (with very little notice to… Read Full Review

Merrymaidsmarketing's Response to Hillg's Review

Written on: 07/09/2015

Dear Hillg,

Thanks for your great review of our Moray office. We'll make sure we pass on your appreciation to them as they'll be very pleased to hear that they're doing a great job!

Kind Regards

The Merry Maids Marketing Team

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★★★★★

“Quality service every time”

Written on: 27/08/2015

I love Friday evenings - coming back to a clean and shiny home after the ladies have been in and worked their magic whilst I have been at work. The quality of their work is consistently high. The ladies are reliable and I have never been let down. On the occasions when I do see them, they are very cheery and take pride in their work. I would not be without the ladies at Christmas time in particular - we fill up the house with family and the ladies help to restore order once they have all left!… Read Full Review

Merrymaidsmarketing's Comment

Written on: 07/09/2015

Good Afternoon,

Thank you very much for your feedback on our cleaning services. The time taken to write the review is very much appreciated.

Kind Regards

The Merry Maids Marketing Team

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★★★★★

“Merry Maids, my Lifeline!”

Written on: 26/08/2015 by ClaireMacdonald (1 review written)

Merrymaids are just great. In the five years I have been a client of Merrymaids Inverness I have never once been let down by MerryMaids, they always come at the appointed time, and if for any reason they can't come i am informed in advance and asked if a different time would be acceptable. Over these years i have found Merry Maids to be unfailingly thorough in their cleaning. Our house gleams, no thanks to me, entirely due to MerryMaids. I know that the corners and tops of pictures are as clean… Read Full Review

Merrymaidsmarketing's Response to ClaireMacdonald's Review

Written on: 07/09/2015

Dear ClaireMacdonald,

Sincere thanks for taking the time to write your review of our office in Inverness. We'll be sure to pass on your glowing feedback so they know that they're doing a great job.

Thank you

The Merry Maids Marketing Team

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★★★★★

“At present I am able to do straightforward cleaning in...”

Written on: 26/08/2015 by Mrsxxxxx (1 review written)

At present I am able to do straightforward cleaning in my home but as my health is deteriorating I commisioned Merrymaids to call monthly to do the more difficult jobs for me. Initially the maids did a full springclean and I could not fault their work at all as everywhere was spotless and shining. Since then they come to do a deepclean in one of the rooms with a general clean in the rest and similarly I am completely satisfied with both the quality of the work and the products they use to do… Read Full Review

Merrymaidsmarketing's Response to Mrsxxxxx's Review

Written on: 07/09/2015

Hi,

Thank you very much for your positive feedback on the deep cleaning services of your local Merry Maids business. We're glad we can assist you!

Kind Regards,

The Merry Maids Marketing Team

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★★★★★

“Great service”

Written on: 25/08/2015

I have been employing the services of Merry Maids Inverness for the last 3 years and have always been delighted with their standard of cleaning. The ladies are always cheery, polite and on time. It is a joy to come home from work to a house that not only looks clean and tidy but smells lovely too!… Read Full Review

Merrymaidsmarketing's Comment

Written on: 25/08/2015

Hi,

Thanks for your positive feedback about the services delivered by our Inverness office. We'll be sure to pass on your review to the team directly who we know will be delighted to know that they're doing a great job.

Many thanks

Merry Maids Marketing Team

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★★★★★

“Very reliable valuable service”

Written on: 25/08/2015

Thanks Merry Maids. Your help makes my busy life easier. I love the fact that you listen to what I want of my service, eg, your attention to using products that I like/can cope with the smell of, and your care around our pets. Also, the willingness to change your routines as our needs do. You turn up bright and reliably every time, and allow me to focus on my busy life. A great service… Read Full Review

Merrymaidsmarketing's Comment

Written on: 25/08/2015

Hi,

Thank you for taking the time to write your review of our services. We're very focused on providing tailored services for our customers so it's great to hear that we're listening carefully to what you want and need.

Kind Regards

Merry Maids Marketing Team

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★★★★★

“Merry Maids of Inverness”

Written on: 24/08/2015 by Druimdubh4 (1 review written)

The girls who work their magic on my house always arrive promptly, are polite and well presented and do a great job! The products they use are effective and leave a lingering, pleasant aroma. My house is cleaned to a high standard and attention is paid to detail. Even the beds are made neatly! I am happy to recommend Merry Maids of Inverness… Read Full Review

Merrymaidsmarketing's Response to Druimdubh4's Review

Written on: 25/08/2015

Hi Druimdubh4,

Thank you very much for your review of our Inverness team. We're sure that they'll be delighted when we pass your feedback on to them. Thank you for taking the time to write it.

Regards

Merry Maids Marketing Team

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★★★★★

“Exceptionally good service”

Written on: 21/08/2015 by RichardTalman (1 review written)

Merry Maids did a deep clean in my home for an exceptionally reasonable price. I feel the attention to detail that went into this clean was worthy of the 5 stars. The best thing about Merry Maids is the listen to exactly what you want from them. What you want, what solution you want from your problem… Read Full Review

Merrymaidsmarketing's Response to RichardTalman's Review

Written on: 25/08/2015

Hi RichardTalman,

Thanks for your review. At Merry Maids we don't offer a one-size-fits-all solution as we pride ourselves on knowing that no two homes or customers are alike. It's great to know that we were able to listen to what you wanted and needed and found a cleaning solution that you were delighted with.

Thanks

Merry Maids Marketing Team

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